SurveyMonkey Analyze - Export - revolutioniseSPORTANSWER CHOICES RESPONSES Very Satisfied Satisfied...

Q4 StateAnswered: 223 Skipped: 0

ACT NSW NT QLD SA TAS VIC WA0%

20%

40%

60%

80%

100%

4 / 31

The Voice of Our Clubs - Satisfaction Survey for Australian Sailing

8.68% 19

33.33% 73

37.44% 82

14.61% 32

5.94% 13

Q6 How satisfied OVERALL is your Club with the service you arereceiving from Australian Sailing?

Answered: 219 Skipped: 4

TOTAL 219

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

0%

20%

40%

60%

80%

100%

ANSWER CHOICES RESPONSES

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

6 / 31


5.94% 13

32.88% 72

33.79% 74

27.40% 60

Q7 How would you describe the level of ENGAGEMENT of AustralianSailing's Club Services team with your Club?


TOTAL 219

Highly Engaged AppropriatelyEngaged

Neutral Not engaged0%

20%

40%

60%

80%

100%

ANSWER CHOICES RESPONSES

Highly Engaged

Appropriately Engaged

Neutral

Not engaged

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Q8 The provision of A BROAD RANGE OF SERVICES to Clubmembers and officials is a key charter for Australian Sailing to grow the

sport and develop your Club. Taking a high level view, how do yourank the overall value that your Club derives from the suite of services

offered by Australian Sailing:Answered: 204 Skipped: 19

N/A Highly Valuable Valuable Neutral Not Very Valuable

Not Valuable At All

TrainingServices

Memberrecruitment/...

OnlineServices

Competition &Regatta...

Marketing &Communicatio...

PerformanceProgram...

Sport PolicyFramework...

AdvocacyServices

0 100 200 300 400 500

8 / 31


Q9 When considering specific TRAINING SERVICES, please rankeach service offered by Australian Sailing by using the dropdown button

optionsAnswered: 173 Skipped: 50

Usage of Service

Very Regular Usage Regular Usage Infrequent Usage

Little or No Usage

InstructorTraining &Courses

CoachTraining &Courses

RaceOfficialsTraining &Courses

SafetyrelatedTraining &Courses...

PowerboatTraining &Courses

RYATrainingProgram

0%

20%

40%

60%

80%

100%

Importance of Service

Very Important Important Neutral Not Very Important

Unimportant






RYATrainingProgram

0%

20%

40%

60%

80%

100%

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Effectiveness of Service

Highly Effective Effective Neutral Not Particularly Effective

Not At All Effective






RYATrainingProgram

0%

20%

40%

60%

80%

100%

Responsiveness of Australian Sailing

Highly Responsive Responsive Neutral

Not Particularly Responsive Not At All Responsive






RYATrainingProgram

0%

20%

40%

60%

80%

100%

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Q10 When considering member specific RECRUITMENT ANDPARTICIPATION SERVICES, please rank each service offered by

Australian Sailing by using the dropdown button optionsAnswered: 168 Skipped: 55

Usage of Service


Little or No Usage

DiscoverSailingProgram(Learn T...

TackersProgram

SportingSchools

FemaleParticipationInitiatives

DisabledSailing(includingSailabil...

SchoolSailing

0%

20%

40%

60%

80%

100%



Unimportant


TackersProgram

SportingSchools



SchoolSailing

0%

20%

40%

60%

80%

100%

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TackersProgram

SportingSchools



SchoolSailing

0%

20%

40%

60%

80%

100%





TackersProgram

SportingSchools



SchoolSailing

0%

20%

40%

60%

80%

100%

12 / 31


Q11 The ONLINE AND WEB-BASED SERVICES, offered by AustralianSailing are designed to streamline your member administration systems

and save Club staff and your members time. Please measure eachservice offered by Australian Sailing using the dropdown button options


Usage of Service


Little or No Usage

MembershipManagementSystem(myClub/...

TrainingCourseManagementSystem...

EventEntrySystem

AustralianSailingWebsite

State &TerritoryWebsites

Online Shop0%

20%

40%

60%

80%

100%



Unimportant



EventEntrySystem



Online Shop0%

20%

40%

60%

80%

100%

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EventEntrySystem



Online Shop0%

20%

40%

60%

80%

100%






EventEntrySystem



Online Shop0%

20%

40%

60%

80%

100%

14 / 31


Q12 Does your Club utilise the COMPETITION ANDREGATTA services offered by Australian Sailing (Racing Rules,

Support, Documentation, Appeals & Approvals, Development of RaceOfficials, Handicap systems/ Yardsticks)?


Yes No0%

20%

40%

60%

80%

100%

15 / 31


Q13 The provision of COMPETITION AND REGATTA services is acore aim of Australian Sailing, making support and guidance available

for Clubs with all aspects of race management from training toexamples of best practice. Please rank the value of each service using

the dropdown functionAnswered: 68 Skipped: 155

Usage of Service


Little or No Usage

RacingRulesAdvice

Supportwith RaceDocumentation and...

RacingRulesAppeals

SourcingRaceOfficials(Jury, R...

Handicapping/Yardsticks

Nationaland StateBasedSafety...

0%

20%

40%

60%

80%

100%



Unimportant

RacingRulesAdvice


RacingRulesAppeals




0%

20%

40%

60%

80%

100%

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RacingRulesAdvice


RacingRulesAppeals




0%

20%

40%

60%

80%

100%




RacingRulesAdvice


RacingRulesAppeals




0%

20%

40%

60%

80%

100%

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Q14 Does your club make use of Australian Sailing's SAFETY supportfunctions (Support with Risk Management, Special Regulations)?


Yes No0%

20%

40%

60%

80%

100%

18 / 31


Q15 Emphasising and advocating SAFETY in our sport is a criticalservice objective for Australian Sailing. Please provide feedback on the

following safety support functions:Answered: 68 Skipped: 155

Usage of Service


Little or No Usage

Supportwith RiskManagementand...

SpecialRegulations

EquipmentAuditorsand RelatedTraining

IncidentReporting

SafetyInformationNotices

Nationaland StatebasedSafety...

0%

20%

40%

60%

80%

100%



Unimportant


SpecialRegulations


IncidentReporting



0%

20%

40%

60%

80%

100%

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SpecialRegulations


IncidentReporting



0%

20%

40%

60%

80%

100%





SpecialRegulations


IncidentReporting



0%

20%

40%

60%

80%

100%

20 / 31


Q16 COMMUNICATIONS AND MARKETING - In response to previousfeedback, Australian Sailing have streamlined communications by

introducing the monthly Club newsletter. We have also produced theDiscover Sailing Wind Water & You campaign to support Clubs. This

campaign included posters, stickers and a downloadable app for Appleand Android devices featuring Olympic and Paralympic medalists.

Considering these initiatives amongst others, please rank thecommunications and marketing services offered below, using the

dropdown function.Answered: 150 Skipped: 73

Usage of Service


Little or No Usage

ClubNews-EmailNewsl...

Nauticalnews-EmailNewsl...

DiscoverSailingWindWater...

AnnualAwards(National and...

ClubConferences

InstructorConferences

AustralianSailingWebsi...

StateWebsitesandCalen...

0%

20%

40%

60%

80%

100%



Unimportant





ClubConferences




0%

20%

40%

60%

80%

100%

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ClubConferences




0%

20%

40%

60%

80%

100%








ClubConferences




0%

20%

40%

60%

80%

100%

22 / 31


Q17 Does your Club utilise any of the following SPORT POLICIESSERVICES (Member Protection Policy, Anti-Betting and Corruption

Policy, Anti-Doping Policy, Safety & Risk Management, FemaleParticipation & Representation, Inclusive/Disabled Sailing)?


Yes No0%

20%

40%

60%

80%

100%

23 / 31


Q18 When considering specific SPORT POLICIES, please rank eachservice offered by Australian Sailing by using the dropdown button

optionsAnswered: 67 Skipped: 156

Awareness of Service

Aware Unaware

MemberProtectionPolicy

Anti-Betting andCorruptionPolicy

Anti-DopingPolicy

Safety &RiskManagement

FemaleParticipation &Represen...

Inclusive/DisabledSailing

0%

20%

40%

60%

80%

100%



Unimportant



Anti-DopingPolicy




0%

20%

40%

60%

80%

100%

24 / 31







Anti-DopingPolicy




0%

20%

40%

60%

80%

100%

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Q19 Does your Club use Australian Sailing's ADVOCACY services(Lobbying of Government, Regulators (e.g. World Sailing,AMSA), Representation to Industry and Sports Bodies)?


Yes No0%

20%

40%

60%

80%

100%

26 / 31


Q20 ADVOCACY for sailing, through lobbying and representation is animportant function of Australian Sailing. Please provide feedback on the

following advocacy undertakings:Answered: 22 Skipped: 201

Usage of Service


Little or No Usage

Lobbying ofGovernment(Federal, Stateand Local)

World Sailing AMSA and Statebased marineregulators

Industry andSports bodies

0%

20%

40%

60%

80%

100%



Unimportant




0%

20%

40%

60%

80%

100%

27 / 31








0%

20%

40%

60%

80%

100%







0%

20%

40%

60%

80%

100%

28 / 31


SurveyMonkey Analyze - Export - revolutioniseSPORTANSWER CHOICES RESPONSES Very Satisfied Satisfied...

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Transcript of SurveyMonkey Analyze - Export - revolutioniseSPORTANSWER CHOICES RESPONSES Very Satisfied Satisfied...