Survey Results

NYS WCB eClaims Survey Results 1

Survey Results

In March 2012, the NYS Workers' Compensation Board created a survey for claim administrators to help guide the WCB's communication and training plans for eClaims. The following pages provide a overview of results of that survey.

Questions or comments related to access issues or survey results may be addressed to: [email protected]


Major Findings

• Responders reflect a good cross section of stakeholders• A majority of stakeholder are aware of the IA standard

& are currently submitting transactions• Claims administrators submit information via multiple

methods• Based on response to the submission periods, a staged

approach is best• Communication is a consistent challenge and should be

addressed throughout the project• Stakeholders are interested in multiple training options


Please identify your classification as a Claim Administrator?

36%

20%6%

10%

16%

12%

Response Percent

National Insurance CarrierNational Third Party Administrator (TPA)NY Only Insurance CarrierNY Only Third Party Administrator (TPA)Self-InsurerGroup Self-Insurance Administrator


Is/are your TPA/s familiar with the IAIABC Standard for Claims?

58%

42%

Is/are your TPA/s familiar with the IAIABC Standard for Claims?

Yes, one or more are familiar

No

Unsure


Are you currently submitting workers' compensation First Re-port of Injury (FROI) and/or Subsequent Report of Injury (SROI) reports via EDI using the IAIABC standard to another jurisdic-tion?

64%

36%

Are you currently submitting workers' compensation First Re-port of Injury (FROI) and/or Subsequent Report of Injury (SROI) reports via EDI using the IAIABC standard to another jurisdic-

tion?

Yes

No


Release 1.0 Release 2.0 Release 3.00.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

Which IAIABC release/s are you using? (Check all that apply)


Submit flat files directly to ju-

risdiction

Submit flat files to a vendor

Submit FROI/SROI via vendor web

application

Submit FROI/SROI via jurisdiction web application

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

How do you submit IAIABC FROI/SROI? (Click all that apply)


11%

11%

44%

33%

Considering the current volume of claims you submit to the NYS WCB and your past implementation experience with other jurisdictions, how quickly will you be able to test with the WCB

once the NYS Data Requirements Tables are published?

3 - 6 months

7 - 9 months

10 - 12 months

Unsure


Mass mailings Periodic (monthly/ quarterly/

annual news-letters)

With policy renewals

Rely on agents and brokers to communicate requirements

Do not have a regular

method of communica-

tion

0.0%5.0%

10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%

How does your organization communicate jurisdiction re-quirements to employers/policyholders? (Check all that apply)


Is your organization currently registered to receive e-mail noti-fication of Board Bulletins and Subject Numbers?

Yes

No

Unsure81%

14%

5%


Webinars Recorded and on-line training pro-grams available

24/7

In-person ses-sions with ju-

risdiction train-ers

Fact sheets, bul-letins, desk/job

aids

0.0%10.0%20.0%30.0%40.0%50.0%60.0%70.0%80.0%90.0%

100.0%

Check all the training delivery methods that would assist your organization in this transition:


Thank You!

• The WCB is grateful for the feedback and response received. The WCB is using the results of this survey to inform the implementation process, gauge knowledge, and realize potential obstacles to stakeholders impacted by the mandate for electronic filing of claims data. This will help the WCB to design future communications and training that is tailored to the needs of its stakeholders.

• Questions or comments related to access issues or survey results may be addressed to: [email protected]

Survey Results

Documents

Transcript of Survey Results