Copyright Reserved Uwin Iwin Incentives (Pty) Ltd 2020

Survey Monkey:Working from Home Survey ResultsJune 2020

Copyright Reserved Uwin Iwin Incentives (Pty) Ltd 2020

Uwin Iwin Incentives ran a survey about remote working during theCOVID-19 lockdown Period: 8 May – 18 May 2020.

The Objective was to find out how working from home has had an impacton employees and to get a better understanding of what would keepindividuals motivated during lockdown and possibly post lockdown.

The survey was sent to people currently working remotely/from home

Survey Objectives

Demographics

n = 187

44% 56%

80%

4%4%

4%

2%2%

1%1% 2%

South Africa

Rest of Africa

Europe

Asia

North America

UK

Australia

Middle East

N/A

Local: 80%International: 18%

5%

87%

7%

Age18-24: 3%25-34: 22%35-49: 40%50+: 35%

1%

What Industry do you work in?

18%

14%

12%

10%

n = 187

Did you work from home before Lockdown?

n = 187

41%

58%

1%

Yes No Sometimes

More than half of the respondents had not worked from home prior to Lockdown

When Covid-19 Lockdown is over, would you prefer to:

n = 187

71% would like the option of working from home or work, depending on workload

11%

18%

71%

Return to working full time at the office Continue working full time at home Have the option of working from homeor the office depending on the

demands of your job

0%

10%

20%

30%

40%

50%

60%

70%

80%

How are you feeling now that you are working from home?

n = 187

A third of the respondents working from home are experiencing feelings of frustration

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Very Frustrated A Little Frustrated Neutral Somewhat Motivated Very Motivated

20%20%24%31%5%

How much more productive are you working from home than when you were working from the office?

n = 187

54% of respondents feel more productive working from home

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Far Less Productive Less Productive About the Same More Productive Far More Productive

19%35%27%17%3%

Has working from home affected your mental health either negatively or positively?

n = 187

Majority of respondents have not been mentally affected while adjusting to working from home. However, a quarter of respondents have been affected negatively

25%

21%

54%

Negatively Positively No Change

Which, if any, of the following challenges have you faced while working from home?

n = 187

54% of respondents are experiencing parenting/home school challenges or communication challenges while adjusting to the new way of working

27% 27%

25%

13%

8%

Parenting / home-schoolingchallenges

Communication challenges dueto lack of face to face contact

None Distractions that I do not haveat the office

Struggling to stay focused onwork

0%

5%

10%

15%

20%

25%

30%

How much do you miss having human interactions with your colleagues at the office?

n = 187

47% of respondents miss having human interaction with colleagues when working from home.

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Not at All Very Little Somewhat Very Much A Great Deal

11%36%33%11%10%

If your company were to design a Rewards and Recognition program, what would be the fairest way to measure the teams or individual performance under lockdown whilst working from home?

n = 187

44% of respondents would like to be rewarded for specific individual accomplishments eg. sales target, going above and beyond, showing initiative

44%

32%

9% 9%6%

Specific Actions andAccomplishments eg. salestarget, efforts of individual

employees, going above andbeyond etc.

Specific project output orcontributions

Living the brand values of thecompany

Number of new & innovativeideas generated

Other (please specify)0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50%

What kind of rewards would you prefer to receive for going above and beyond? Please rank from most preferred 1 to least preferred 5

n = 187

Based on weighted average – majority ranked Cash Rewards as number 1, instant gratification. Followed by Travel Experiences.

Rank Reward Type

1. Cash Cards - A master card debit card with cash values pre-loaded can be spent anywhere

2. Travel Experiences - Weekend Away, Hotel Vouchers, Flights etc

3. Digital Vouchers for branded retailers – Woolies, PnPay Mr. Price etc

4. Experience vouchers – Spa treatments, Hair or Nail salon vouchers, Concert/Festival Tickets etc.

5. Actual Prizes – Toasters, TV’s, Outdoor equipment, sporting goods etc.

What do you think would be the best form of recognition if you were the Manager or Director?

30%

27%

12%

9%

6%

5%4%

4% 3%General Recognition

Monetary

Reward Voucher/Gift

N/A

Leave or Days Off

Appreciation

Other

Work Promotion

Travel Reward

Verbatim Answers under “Other”:

n = 187

“Everyone keeps their jobs during this trying time and we continue to pay full salaries”

“Regular check in, encouragement, setting challenges for after lockdown to keep motivated and mind active”

“Letting the person know and understanding towards individual circumstances”

“Any of the rewards mentioned previously “

“Offer more participation in important decisions”

“Valuable & Constructive Feedback”

If you received motivational communication or recognition for a job well done during Lockdown, how did that make you feel?

n = 187

51% of respondents who received feedback (motivational) felt positively reinforced

9%

29%

13%

49%

Appreciated/Valued Good/Great Motivated No/Not Applicable

Summary

71% would like the option of working from home or work, depending on workload

54% of respondents feel more productive working from home

36% of the respondents working from home are feeling frustrated while 25% of respondents indicated that working from home has had a negative impact on their mental health.

54% of respondents are experiencing parenting/home school challenges or communication challenges while adjusting to the new way of working.

While 54% of respondents feel more productive working from home, 47% miss having human face to face interaction with their peers.

44% of respondents would like to be rewarded for specific individual accomplishments eg. sales target, going above and beyond, showing initiative etc. during Lockdown.

Majority ranked cash rewards as the number 1 reward they would like to receive for going above and beyond. followed by Travel Experiences.

51% of respondents who received feedback (motivational) felt positively reinforced

n = 187

Conclusion

Frustration and ones mental health being negatively impacted may be due to employees still getting use to the “new normal” and anew way of working. These feelings may have been further exacerbated by movement restrictions and not having the freedoms one would normally have outside of Lockdown.

Majority of respondents however feel more productive working from home and have not had their mental health impacted by the change.

Most respondents feel like specific individual accomplishments eg. sales target, going above and beyond, showing initiative, would be the fairest way to measure performance whilst working from home. Monetary rewards are the preferred reward of choice amongst respondents during lockdown.

Travel was the second most preferred reward, however it is not the most desired at this point in time given the current global status. Nevertheless, the opportunity to incentivize post lockdown via an incentive travel trip will be great as the urge to travel and be among peers will be stronger than ever before.

Respondents who received constructive feedback during this time felt positively reinforced. Therefore, supporting this reinforcement with an incentive reward would not only drive performance but also build brand loyalty within the workforce.

In conclusion, It would seem that the best way to incentivize during this time would be to reward employees based on specific and measurable individual accomplishments via a cash/monetary reward. This could be easily executed with an Online/ Kudosh Card Reward programme.

n = 187

Copyright Reserved Uwin Iwin Incentives (Pty) Ltd 2020

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