SURFnet Detective

…reducing an amount of problems with network access

and services by an end user tool…?

Rhodos, Greece - 7/6/2004

Bart Kerver

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SURFnet Detective - Main

Every day usage of network shifting towards advanced demanding broadband applications targeted at (lots of) end-users;

The amount of configurations of computers combined with a multitude of configurations for local networks, gives a potential huge amount of problems with network access and services;

Several institutes and NRENs have same problems, focus on solution that is portable and can be customized: your own Detective Service;

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SURFnet Detective - Overview

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SURFnet Detective – live demo

LIVE DEMO

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SURFnet Detective – End users

“End user targeted network information gathering tool”

Simple GUI, targeted at ‘non-technical’ users; GUI wraps standard tools: like Iperf, ping, dig eg.;Multilingual using catalog files;Links to knowledge bases for ‘self-support’;Secured auto update using signed updates;Logging to repository for remote help/debugging;Cross-platform client (Windows, Linux, FreeBSD, Solaris).

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SURFnet Detective - Administrators

“Network operator & helpdesk targeted support tool”

Cross-platform server (Windows, Linux, FreeBSD, Solaris) Open source based on GNU GPLWeb based configuration (servers, tests);Services and tests tailored per institute;Logging to database, with three levels of privacy Extended tests: all tests scriptable, create own tests with dependencies (“if … then … else…”);

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SURFnet Detective - scripting"SURFnet Videoportal (SVP)" “This module test for abilities to use SURFnet VideoPortal." http://detective.surfnet.nl/nren-kb/svp-extended-test.txt [ if failed? IPv4-connectivity-test [ fail "SVP requires IPv4 connectivity!" ] if ipv4-connectivity-test/packet-loss > 0.8 [ fail "Too much packetloss (> 0.8%)" ] if udp-tests/jitter > 9 [ fail "Too much jitter (> 9 ms) to receive SVP streams correctly." ] if failed? nat-test [ fail "SVP requires a global IP-address, you are using NAT!" ] custom-ping-svp: ipv4-connectivity-test [host-address: "svp.surfnet.nl"] custom-ping-videostream: ipv4-connectivity-test [host-address:

"videostream.surfnet.nl"] if failed? custom-ping-svp [ fail "You are unable to reach the SVP Webportal." ] if failed? custom-ping-videostream ….

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SURFnet Detective - Customization

“Tailoring the toolbox for your own Detective Service”

Adapt configuration for local network and services and distribute belonging clients;Create own extended tests (scripted tests);Adapt test descriptions, Knowledge Bases e.g.;Add a locale for the multilingual engine;Change ‘branding’ for look and feel, add logos e.g.

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SURFnet Detective - references

Project webpage:http://detective.surfnet.nl/

Location of the latest (beta!) setup:http://detective.surfnet.nl/setup.zip

Contact:bart.kerver@surfnet.nlmaarten.koopmans@surfnet.nlklaas.wierenga@surfnet.nl