WELCOME TO

SUPPORT SYSTEM

User Panel Staff Panel Admin Panel

Here we will check…….

Here we can login by filling these requirements

By clicking this menu,we can post new ticket,Given

in next slide…….

Home Page

Assign New Ticket

Here we can post new ticket as a form of

message.

If we want post new ticket then we can add by filling

these required fields.

After Login….

This is ticket posted by user.

Here we can enter message to the

system.

Ticket Status

Here we can check all the tickets whatever user

posted to system.

Ticket Status

Here we can view and close tickets and page

refresh also after clicking respectively.

If we want to change password then we can

change here.

Change Password

When we click on this menu…Given in next

slide..

This is message after submitting.

My Profile

Here we can update profile.

Staff Panel

Login Page

After filling these details,we can login…

This is staff member page,shows all the tickets

of customer

It shows that this ticket assign to that staff who

is logined.

Showing All The TicketsHere we can update profile,Given in next

slide.

My Profile

We can update profile.

Admin Panel

Here we can check all the staff members

Staff Status

Here we can Enable,Lock and Delete

the staff.

Here we can add new staff member by filling all these

required fields.

When click on this menu bar,….

Add New Staff Member

This shows all the departments.

Here Type Public means that this will be for all

i.e.user,staffmember and admin panel

Department Status

Here we can edit department,whatever we

want.

Edit Departments

Here we can add new department…

There are two type of Department

1.Public-It means this can access all I.e.User,Staffpanel,Adminpanel.

2.Private-This will be only for staff member and Admin panel.

Add Departments

Here we can attach the documents and files.

Settings Menu Page

Here we can check all the recent

conversation by the staff with user.

Check Staff Status with conversation

Here we can send mail as a “To” form with

“CC”…

More Action Of Ticket Status page… Sending Mail Option…

Here we can change department after selecting

from dropdown box.

When we click on this…

Here we can assign tickets to staff panel

as we want…

Ticket Asign to Staff

Thank You

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