Supporting Print Impaired Students [email protected].
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Transcript of Supporting Print Impaired Students [email protected].
Supporting Print
Impaired Students
• Rachel Thornton• (majority of slides courtesy of Aly Peacock, Learning Support
Officer, Leeds Metropolitan University)
New students
do Mj
don't Mj
MjDisability MjTeam Mj Mj
sends new MjALT Mj
student Mjdetails Mj
hello Mjemail Mj
ALTS Mj Mjservice Mj
information Mj
i MjReading Mjlists Mj
i MjTutor Mjdetails Mj
i MjFormats Mjpreferred Mj
Wait for Mjstudent to Mj
reply... Mj
Send reminder Mjat start of each Mj
term Mj
Add to system Mj& start Mj
requesting Mj
Library Mjsends Mj
student Mj
The request process
Who is Print Impaired?
2008 2009 2010 2011 2012 2013 (so far)0
2
4
6
8
10
12
14
16
1
6
3
7
15
6
0 0
2 2
9
10 0
10 0 00 0
10 0 0
Visually Impaired
Mobility
Autism
Dyslexia
Item requests
2008/09 2009/10 2010/11 2011/12 2012/13 1 term
30
78
200
505
258
Requests to publishers
No. of requests
2770
175
307
398
Alt format Requests
2008/09 2009/10 2010/11 2011/12 2012/13
Items received from publishers
2008/08 2009/10 2010/11 2011/12 2012/1322 43
122
233322
527
53
74
76
Results of requests to publishers
File Supplied No File
Items provided
£ 0 2 1 3
2008/09 2009/10 2010/11 2011/120
50
100
150
200
250
2241
119
218
0
2
3
15Not accessible & reformatted
Accessible
Items not provided
2008/09 2009/10 2010/11 2011/120
10
20
30
40
50
60
2 3
2326
110
12
28
No reply from publisher
Licence to scan
0 2 4 42
Requests already available as E book via the Library
How available are E books?
2008/09 2009/10 2010/11 2011/120
50
100
150
200
250
300
350
22 43
122
233
5 21
53
74
PDF not available
PDF available
Summary 08/09 09/10 10/11 11/12 12/13Too old to progress 0 0 1 88 39Not in stock so can't progress 3 6 20 68 27Accessible e-book 0 2 4 42 17Requested from publisher 27 70 175 307 398Obtained from publisher 22 43 122 233 322Accessible 22 41 119 218 311Not accessible 0 2 3 15 10Reformatted 0 2 1 10 8
Incurred cost (file) 0 2 1 3 10Not obtained from publisher 5 21 53 74 76Licence to scan 2 3 23 26 10 Scanned 0 3 4 5 9No reply from publisher 1 10 12 28 22No further action 0 0 34 25 10
Unable to request from publisher (unable to contact publisher, not provided previously, etc) ~ ~ ~ ~ 13Non-accessible ebook ~ ~ ~ ~ 22
Out of copyright so obtained from Project Guthenberg ~ ~ ~ ~ 15total (too old + not in stock + ebook + requested from publisher) 30 78 200 505 509
1. Reply quickly
2. Send files quickly
3. No charge
4. Fully accessible files
5. No complex licence agreements
6. Can reuse for other students
7. Deliver by ftp
Good Publisher Practice!
Poor Publisher Practice!
1. Long & complicated request process
2. Problematic (for us) licence terms
3. Proof of purchase
4. File management
5. File quality
6. Fees charged
Case Study
Customer Journey
Early MjNov Mj
Dec - each Mjweek Mj
Jan - each Mjweek Mj
Feb - so Mjfar Mj
Mid MjOct Mj
made aware Mjof 2 new VI Mj
students Mj
ask tutors for Mjreading lists Mj
chased for Mjreading lists Mj
contacted Mj
supplied with Mjlist - 9 items Mj
sent off Mjrequests Mj
2 got Mj
3 permission Mjto scan Mj
1 holding Mjemail Mj
3 from same Mjpublisher - no Mj
reply Mj
chased - Mjcan scan Mj
chased Mj
person left job Mj
enquired Mjabout Mj
progress Mj
no reply Mj
told to buy but Mjno details of Mj
cost Mj
tutor Mjalternatives Mj
asked for Mjdetails Mj
enquired Mjabout Mj
progress Mj
£ details Mjgiven Mj
PO numbers Mjgenerated & Mj
order Mjemailed Mj
tutor and Mjstudent and Mj
librarian Mjinformed - do Mj
they really Mjneed? Mj
chased Mj
no reply Mj
decided to Mjcancel PO Mj
started Mjscanning Mj
reply - Mjlicences Mj
agree to Mjterms Mj
agree to Mjproceed Mj
told VISA Mjpayment only Mj
finance team Mjauthorise Mj
confirm order Mj
still waiting Mjfor files.. Mj. Mj
Uni staff involved in all the processes (24 people!) Mj
2 Students & Students personal support worker Mj
Academics = Head of Faculty & 6 Academic Tutors Mj
Copyright officer & Library admin- collections team / scanning Mj
Subject Librarian Mj
2 Library Support Officers & LSO Manager Mj
Disability Adviser & Disability Team Manager Mj
Acquisitions Manager, Team Leader & Resources Manager Mj
Finance Team (Library & University) Mj
asked for Mjsemester 2 list Mj
chased Mjtutors for Mjsemester Mj
2 list Mjsemester 2 Mj
requests sent Mj
Proforma criteria• Library (student) must own a print copy• Pre 2000• File may not be accessible for your student• Permission for us to scan, labour intensive• Alternative titles for problematic texts• Non UK may be subject to different copyright • Duplicated cost • No guaranteed outcome - every publisher has a
different approach / response time
We’d like the academic supply chain to…
• Revisit your request service
• Think about the print layout • Use standard accessible scanning options
when creating your files
• Permission to scan…
• Take responsibility for making a useable E copy
We’d like Librarians to…
• Complain about bad products
• Stop buying non accessible formats
• Be proactive with bad reading lists
• Realise ‘accessible’ doesn’t mean ‘useable’
• Don’t make assumptions about E formats
• Make your in house interfaces accessible
• Resource our service
Librarians working with
publishers can ensure ’print
disabled’ becomes a redundant
term because all books are
born accessible, making all
learners knowledge enabled.