Support staff workplace responsibilities
description
Transcript of Support staff workplace responsibilities
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Support staff workplaceresponsibilities
Scenario 3 - Amela
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AmelaAmela
- a supported - a supported employee at employee at Benrali Benrali EnterprisesEnterprises SamSam
- Amela’s - Amela’s supervisorsupervisor
RonnieRonnie
– – a supported a supported employee at employee at Benrali Benrali EnterprisesEnterprises
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Focus questions
• What should Sam do now?• What are your reactions to the scenario?• What are the issues raised?• What do you think Sam was hoping to
achieve by ringing the family?• What could Sam have done differently?• Which Disability Services Standards does
this scenario relate to?
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Focus questions
• What are your organisation’s policies and
procedures in relation to this kind of scenario?• Are there policies and procedures in your
organisation that you need to revise or update
as a result of examining this scenario?• Are there legal or other issues that relate to
this scenario? What are they? Is there any
legislation you should be aware of that relates
to this scenario?
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Exploring the issues
• Has Amela’s privacy been respected?• Are there circumstances where you would
consider doing what Sam did?• Did Sam exceed her role by ringing Amela’s
family and asking the questions she did?• Are the issues different if Amela’s injuries are
accidental? Why?
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Debrief questions
• How did you feel about us discussing this
topic?• What did you learn?• How will you apply what you have learned?