Support services
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RMD Australia
Support services
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Site support services
• Equipment training
• Sales support
• Engineering support
• Maintenance and handling
• Logistics
RMD Australia's personnel are well trained and have considerable expertise in providing all aspects of your project requirements; this ensures seamless support at each step of your construction project.
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Sales support
• The main people you will meet from RMD Australia are our dedicated Sales Team.
• They will support you through most aspects of your project, they have the knowledge to advise you on a recommended solution based on RMD's safe and highly productive products with the view to reducing project labour and thereby your construction costs.
The RMD Australia sales team
• Informative support material • Full assessment of your project needs • A demonstration of how the equipment works • A proposal highlighting RMD Australia's solution • Equipment Guidance Notes if required • Technical Data Sheets • Ongoing sales support throughout the project
What can you expect from your sales representative ?
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Sales support items
Sales support items include:
• The Site Handbook
• Product Catalogue
• Product brochures
• RMD Australia Information CD
• Wallcharts
• Posters
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Engineered design solution
• Experienced and qualified Design Engineers.
• Provide full technical assessment of project needs.
• On-going consultation during the design.
• Engineered erection drawings.
• All recommendations meet Australian Standards.
A comprehensive engineered drawing
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Technical Data Sheets
• Fully comprehensive technical data.
• Shows individual components.
• Design data.
• Follows design regulations.
• Some contain load graphs.
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Equipment Guidance Notes
• Best practice erection and dismantling guidance.
• Up to the minute method and risk information.
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Design Brief
• Professional enquiry taking.
• Quality design brief.
• Salesman’s aid / tool.
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Risk assessments
• Structured procedures.
• Minimises potential risks.
• Responsibility, direction and action.
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Handling inspection maintenance
• Assess product quality.
• Pallet loading and quantities.
• Maintenance identification.
• Coding.
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Support Services