Supply Chain Strategy - The Logistics of Supply Chain Management
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Transcript of Supply Chain Strategy - The Logistics of Supply Chain Management
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الرح ا الرحمن بس
Dr/ Ahmed M. Yousry Ragab
A o!!"#er
$%oba% &a'" 'harma#eu("#a% '%a&(
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). *ro+e#( "&"("a("o&,
).) De-e%o'"&g (he bus"&ess #ase,
ua%"!"#a("o& "s a& esse&("a% 'ar( o! a 'harma#eu("#a% ma&u!a#(urers ua%"(y assurae sys(em0"( shou%d demo&s(ra(e (ha( !a#"%"("es are su"(ab%e !or (he"r "&(e&ded use a&d shou%d a%soguara&(ee (ha( (he med"#"&a% 'rodu#(s are o! a& a''ro'r"a(e ua%"(y. ua%"!"#a("o& "s (hus a
bas"# !a#(or !or drug 'rodu#( sa!e(y.1ur #om'a&y2 a 'harma#eu("#a% ma&u!a#(ur"&g '%a&( "s "&(e&d"&g (o buy a &e3 (ab%e(
#om'ress"o& ma#h"&e (o "rease (he #a'a#"(y o! (he so%"d dosage !orms ma&u!a#(ur"&gde'ar(me&( as (hese dosage !orms 3ere !ou&d (o be (he mos( 'ro!"(ab%e a&d des"rab%e 3"(h"&(he b"gger mar4e( s%"#e.
As $M* 5good ma&u!a#(ur"&g 'ra#("#e6 reu"reme&(s are %eg"s%a("-e (o our #om'a&y !or our'rodu#(s (o be 7DA a''ro-ed a&d (hus be ab%e (o be e8'or(ed (o h"gh%y 'harma#eu("#a%'rodu#(s #o&sum"&g mar4e(s2 ua%"!"#a("o& o! eu"'me&( mus( be do&e as s(a(ed "& #ha'(er9.9: o! (he $M* gu"de %"&e s(a(es2 ma&u!a#(ur"&g eu"'me&(s shou%d be des"g&ed2 %o#a(eda&d ma"&(a"&ed (o su"( "(s "&(e&ded 'ur'ose. A&&e8 ;< (o (he => $M* gu"de%"&e s'e#"!"esho3 (h"s reu"reme&( mus( be "m'%eme&(ed.
• ?de&("!y"&g (he bus"&ess o''or(u&"(y,@hree o! our ma+or (ab%e( 'rodu#(s ha-e bee& 7DA a''ro-ed !o%%o3"&g (he =uro'ea& =M=A
a''ro-a%.e ha-e a grea( #hae (o e8'or( a grea( &umber o! ba(#hes year%y (o (he >BA a&d (he
=uro'ea& 'harma#eu("#a% mar4e( a#h"e-"&g good sa%es a&d reaso&ab%e 'ro!"(2 (oge(her 3"(h(he %o#a% mar4e(.
@he #a'a#"(y o! our so%"d dosage !orms ma&u!a#(ur"&g de'ar(me&( 3"%% &o( be ab%e (o sa("s!y (he&e3 reu"reme&( o! 'rodu#("o& so (o' ma&ageme&( ha-e de#"ded (o buy a &e3 (ab%e(#om'ress"o& ma#h"&e.
Ce!ore buy"&g (he (ab%e( #om'ress"o& ma#h"&e (he ua%"(y assurae de'ar(me&( ma&ager"&!ormed (he 'rodu#("o& ma&ager (ha( su#h s(e' &eeds (o 'ass (hrough a%% (he s(ages o!ua%"!"#a("o& as s(a(ed "& (he $M* ma&ua% a&d "& (he 7DA a&d =M=A reu"reme&(s ma&ua%s.
ua%"!"#a("o& 'ro#edure #o&s"s(s o! : s(e's, Des"g& ua%"!"#a("o& D ?&s(a%%a("o& ua%"!"#a("o& ? 1'era("o& ua%"!"#a("o& 1 *er!ormae ua%"!"#a("o& **rodu#("o& ma&ager "&!ormed (he A de'ar(me&( ma&ager a&d (he #ha"rma& (ha( (he &e3
(ab%e( #om'ress"o& ma#h"&e "s &eeded (o s(ar( 'rodu#("o& 3"(h"& 9 mo&(hs ma8"ma%%y s(ar("&g!rom (he ;s( o! A'r"% )E (o sa("s!y (he mar4e( &eeds2 !u%!"%% (he ass"g&ed #o&(ra#(s a&d &o( (o!a#e 'e&a%("es
•
Assess"&g (he a-a"%ab%e o'("o&s,@he a-a"%ab%e o'("o&s !or ua%"!y"&g (he (ab%e( #om'ress"o& ma#h"&e "s (o,;F 1u(sour#"&g (he ua%"!y"&g 'ro#ess (o a& e8(er&a% #om'a&y.)F Do"&g (he ua%"!"#a("o& us"&g #om'a&ys 'erso&&e%2 body o! 4&o3%edge2 e8'er"ee2
4&o3ho3 a&d ("me.
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ua&("!y"&g (he be&e!"(s,
@he be&e!"(s (ha( may be der"-ed !rom (he r"gh( a&d #om'%e(e ua%"!"#a("o& o! (he &e3 (ab%e(#om'ress"o& ma#h"&e,
@ab%e ).; Cus"&ess be&e!"(s
Ce&e!"( Ga(egory Ce&e!"( des#r"'("o& Ce&e!"( Ha%ue
7"&a"a%
Ie3 re-e&ue ge&era(ed Abou( J K=s
year%y
Redu#e %osses due (o mod"!"#a("o&sa!(er "&s(a%%a("o& I/A
?reased 'ro!"( marg"& Abou( ;
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• 7ore#as("&g (he #os(s,
@he #os(s 3"%% a#(ua%%y d"!!ers !rom (he (o%% a&d (he !u%% ma&u!a#(ur"&g o! (he e!!er-es#e&('rodu#(s.
@h"s 3"%% be des#r"bed as !o%%o3s.
@ab%e ).) Cus"&ess #os(s
7u%% 'ro+e#( Gos(s=8'e&ses
(y'e
'eo'%e sa%ar"es
e 3"%% &o( ha-e a&y !u%% ("mers
"& (h"s 'ro+e#(2 a%% (he 'ro+e#((eam members 3"%% be 'ar(
("mers 3"(h ass"g&ed (as4s (o'er!orm2 (he o-era%% hours #os(
o! a%% (he (eam2 ma&ager2re-"e3 grou' 3"%% be o! abou(
; K=s
1*=
*hys"#a% *ro+e#( o!!"#e 1-era%% #os( o!
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@he (o' ma&ageme&( ordered (ha( (he !u%% "m'%eme&(a("o& o! ua%"!"#a("o& by (he #om'a&"es o3&
'erso&&e% "s more !eas"b%e (ha& (he ou(sour#"&g as (he de%"-erab%es #a& be more #o&(ro%%ed.
Assess"&g !eas"b"%"(y, A !eas"b"%"(y s(ud"es may &eed (o be u&der(a4e& (o "de&("!y (he %"4e%"hood o! ea#h so%u("o&
sa("s!y"&g (he bus"&ess 'rob%em or (he o''or(u&"(y.@ab%e ).9 Bo%u("o& !eas"b"%"(y
Bo%u("o&#om'o&e&(
7eas"b"%"(yra("&g
me(hod o! !eas"b"%"(y
Ie3(e#h&o%ogy
E
Cy re-"e3"&g a%% mode%s 3"(h a%% (he &e3 (e#h&o%og"es o&(he "&(er&e(2 as4"&g #om'a&"es (o 'ro-"de us 3"(h
#om'%e(e des#r"'("o& o! (he !ea(ures 'ro-"ded "& (he#om'ress"o& ma#h"&es.
&e3'eo'%e
EIo &e3 'eo'%e 3ere re#ru"(ed or de'e&ded u'o& as 3euse a%ready re#ru"(ed s(a!! ha-"&g (he 4&o3%edge (ha( 3e
&eed.
Ie3'ro#ess
O7e3 &e3 'ro#esses 3"%% o##ur due (o (he %"((%e d"!!erees(ha( 3"%% o##ur be(3ee& (h"s ua%"!"#a("o& 'ro#ess a&d (he%as( ua%"!"#a("o& do&e (o (he o%d #om'ress"o& ma#h"&e.
Ie3asse(s
O Iorma% a&d 3"(h"& budge( %"m"(s as &o &e3 asse(s &eededou( o! (he 'ro+e#( o!!"#e &eeds.
?de&("!y"&g (he r"s4s,Bummar"N"&g (he mos( a''are&( r"s4s asso#"a(ed 3"(h (he ado'("o& o! ea#h so%u("o&.
@ab%e ).: Cus"&ess r"s4s
R"s4 des#r"'("o&R"s4
%"4e%"hoodR"s4
"m'a#( A#("o& reu"red (o m"("ga(e (he r"s4s
?&ab"%"(y (o re#ru"(s4"%%ed resour#es
Ko3 P"ghGom'%e(e (he reu"red s(a!! members
a&d (ra"&"&g
7a"%ure (o #hoosereaso&ab%e ma#h"&e
%o3 P"gh@horough mar4e( a&a%ys"s/#o%%e#("o& o!
user reu"reme&(s
7a"%ure (o 'ro-"de#om'%e(e des"g&
ua%"!"#a("o&sh"gh %o3
A&a%ys"s o! (he o%d #om'ress"o&ma#h"&e a&d add"&g (he !ea(ures you
&eed (o be 'rese&( a&d (he"m'er!e#("o&s &eeded (o be abse&(
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Bo%u("o& ra&4"&g,@ab%e ).: Bo%u("o& Ra&4"&g
Assessme&(#r"(er"a
Bo%u("o&; 5!u%%ma&u!a#(ur"&g6
Bo%u("o& )5@o%% ma&u!a#(ur"&g6
Gos(s
'eo'%e Q J
*hys"#a% < <
1rga&"Na("o&a% E Q
Ce&e!"(s
"reasedre-e&ue
E E
Redu#ede8'e&d"(ure
J E
?m'ro-ed e!!"#a#y E <
=&haed ua%"(y E Q
R?BB
Resour#es Q O
(e#h&o%ogy Q Qorga&"Na("o&a% < O
@o(a% s#ore J; QE
@he (ab%e sho3s (ha( (he re#omme&ded so%u("o& 3"%% be (he "m'%eme&(a("o& o! (he ua%"!"#a("o&by (he #om'a&"es o3& e!!or(s.
Do#ume&("&g (he "ssues,@ab%e ).< Cus"&ess "ssues
?ssue des#r"'("o&"ssue
'r"or"(y
A#("o& reu"red (o reso%-e (he "ssue
Reu"red #a'"(a% e8'e&d"(ure!u&ds ha-e &o( bee& budge(ed
h"gh Reues( !or a''ro-a%
ua%"!"#a("o& 'ro#edures "& (he$M* ma&ua% are &o( e&ough
%o3Reues( !or more de(a"%ed 'ro#edures
!rom (he 7DA a&d (he =M=A
Io( e&ough e8'er"ee 3"(h"&our m"d%"&e 'erso&&e%
med"um As4 (he ad-"#e o! (he h"gher ma&ageme&( %"&e 'erso&&e%
More ("me "s &eeded (o 'er!orm#om'%e(eFs(e's ua%"!"#a("o&
%o3More ("me "s as4ed !rom (he 'ro+e#(
s'o&sor
K"s( o! assum'("o&,;. @here 3"%% be &o #ha&ge "& (he $M* reu"reme&(s.
). @here 3"%% be &o #ha&ge "& (he 7DA reu"reme&(s.
9. @here 3"%% be &o #ha&ge "& (he =M=A reu"reme&(s.
:. @here 3"%% be s(ab"%"(y "& (he 'ur#has"&g2 ua%"(y assurae a&d e&g"&eer"&g
de'ar(me&(.
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).9 >&der (a4"&g (he !eas"b"%"(y s(ud"es,
@hrough u&der(a4"&g a de(a"%ed assessme&( o! a #urre&( bus"&ess 'rob%em or o''or(u&"(y,
@ab%e ).J Cus"&ess reu"reme&(s
Cus"&ess o''or(u&"(y *ro+e#( reu"reme&(
Des"g&2 "&s(a%%2 o'era(e2measure (he 'er!ormae o! a&e3 #om'ress"o& ma#h"&e "&#o&!ormae 3"(h (he $M*ma&ua%2 (he 7DA reu"reme&(s2(he =M=A reu"reme&(s
• Gom'%e(e a&d !u%%y do#ume&( des"g& ua%"!"#a("o&
• Gom'%e(e a&d !u%%y do#ume&( "&s(a%%a("o&
ua%"!"#a("o&
• Gom'%e(e a&d !u%%y do#ume&( o'era("o&a%
ua%"!"#a("o&• Gom'%e(e a&d !u%%y do#ume&( 'er!ormae
ua%"!"#a("o&
?de&("!y"&g (he so%u("o& r"s4s,K"s("&g (he a''are&( r"s4s asso#"a(ed 3"(h (he "m'%eme&(a("o& o! ea#h so%u("o&.
@ab%e ).O Bo%u("o& r"s4s
R"s4 des#r"'("o&R"s4
%"4e%"hoodR"s4
"m'a#( A#("o& reu"red (o m"("ga(e (he r"s4s
7ea(ures a&d o'("o&sare ma&y a&d 3e#a&&o( #%ear%y de!"&e3ha( e8a#(%y 3e do
&eed
Ko3 %o3De!"&e 're#"se%y (he ma"& a&d
'r"mary !ea(ures &eeded
@he 7DA reu"reme&(sde!"&e #er(a"& ua%"("es
a&d o'("o&s (ha( 3e#a&&o( a!!ord
Med"um h"gh
De!"&e 're#"se%y (he budge( o!!ered(o buy (he #om'ress"o& ma#h"&e o&
bas"s o! (he !u(ure re-e&uese8'e#(ed
>'o& #om'%e("&go'era("o&a%
ua%"!"#a("o&2 (he 3or4'rodu#ed "s&( mee("&g
(he goa%s
%o3 P"gh
Re-"e3 (he goa%s u &eed 3"(h (hema&u!a#(ur"&g a&d (he Ra&dD
de'ar(me&(2 'er!orm !a#(orya##e'(ae (es( a( (he
ma&u!a#(urers 'rem"ses.
>'o& #om'%e("&g (he'er!ormae
ua%"!"#a("o& "( "sd"s#o-ered (ha( (he
'rem"ses "& (hema&u!a#(ur"&g roomare &o( e&ough or
s(ab%e
h"gh h"gh
Re-"e3 (he 'rem"ses &eeded by (hema#h"&e !rom (he s(ar( o! (he'ur#has"&g s(age a&d (hese
'rem"ses mus( be #om'%e(ed by (he("me (he ma#h"&e 'ar(s rea#h (he
!a#(ory.
Do#ume&(s 'ro-"ded!rom (he ma&u!a#(ur"&g
s"(e 3ere &o(e&ough/#om'%e(e/r"gh(
med"um %o3
@he ma&u!a#(ur"&g #om'a&y "sas4ed (o se&d a so!( #o'y o! (he
do#ume&(s -"a (he ma"% be!ore (hehard #o'y (o re-"e3 (hem by (he
ua%"(y de'ar(me&( a&d (hee&g"&eer"&g de'ar(me&( be!ore
a##e'("&g (hem or as4"&g !or mod"!"#a("o&s
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*r"or"("N"&g (he so%u("o& r"s4s,
R"s4 des#r"'("o&R"s4
%"4e%"hoodR"s4
"m'a#( A#("o& reu"red (o m"("ga(e (he r"s4s
>'o& #om'%e("&g (he'er!ormae ua%"!"#a("o&"( "s d"s#o-ered (ha( (he
'rem"ses "& (hema&u!a#(ur"&g room are&o( e&ough or s(ab%e
h"gh h"gh
Re-"e3 (he 'rem"ses &eeded by (hema#h"&e !rom (he s(ar( o! (he 'ur#has"&g
s(age a&d (hese 'rem"ses mus( be
#om'%e(ed by (he ("me (he ma#h"&e 'ar(srea#h (he !a#(ory.
@he 7DA reu"reme&(sde!"&e #er(a"& ua%"("es
a&d o'("o&s (ha( 3e#a&&o( a!!ord
Med"um h"ghDe!"&e 're#"se%y (he budge( o!!ered (o
buy (he #om'ress"o& ma#h"&e o& bas"so! (he !u(ure re-e&ues e8'e#(ed
>'o& #om'%e("&go'era("o&a% ua%"!"#a("o&2(he 3or4 'rodu#ed "s&(
mee("&g (he goa%s
%o3 P"gh
Re-"e3 (he goa%s u &eed 3"(h (hema&u!a#(ur"&g a&d (he Ra&dD
de'ar(me&(2 'er!orm !a#(ory a##e'(ae(es( a( (he ma&u!a#(urers 'rem"ses.
Do#ume&(s 'ro-"ded !rom(he ma&u!a#(ur"&g s"(e
3ere &o(e&ough/#om'%e(e/r"gh(
med"um %o3
@he ma&u!a#(ur"&g #om'a&y "s as4ed (ose&d a so!( #o'y o! (he do#ume&(s -"a(he ma"% be!ore (he hard #o'y (o re-"e3(hem by (he ua%"(y de'ar(me&( a&d (he
e&g"&eer"&g de'ar(me&( be!orea##e'("&g (hem or as4"&g !or
mod"!"#a("o&s
7ea(ures a&d o'("o&s arema&y a&d 3e #a&&o(#%ear%y de!"&e 3ha(e8a#(%y 3e do &eed
Ko3 %o3De!"&e 're#"se%y (he ma"& a&d 'r"mary
!ea(ures &eeded
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Bo%u("o& !eas"b"%"(y,
@ab%e ).; Bo%u("o& !eas"b"%"(y
Gr"(er"a
7u%%ma&u!a#(ur"&
gs#ore ;
e"gh(o(a%
e"gh((o(a% B#ore
@o%%ma&u!a#(ur"&
g s#ore)
e"gh(o(a%
e"gh( (o(a% B#ore
ua%"(y o! de%"-erab%es
E 9 )J O 9 ):
Gha&ge#o&(ro%
E ;< ;9< J ;< ;<
or4 3"(h"&budge(
Q ;< E E ;< ;9<
A#h"e-"&greu"reme&(
sE 9 )J O 9 ):
A#h"e-"&g'ro#ess
u&ders(a&d"&g
E ) ;O Q ) ;)
Re(r"e-"&g4&o3%edge
E ) ;O Q ) ;)
e8'er("se J ) ;: E ) ;O
@o(a% B#ore ;)Q< ;;:
).: =s(ab%"sh"&g (he (erms o! re!erees,
A!(er (he "de&("!"#a("o& o! (he bus"&ess #ase a&d (he !eas"b"%"(y s(ud"es !or (he 're!erred
so%u("o& (he de!"&"("o& o! (he s#o'e #a& be es(ab%"shed
?de&("!y"&g (he 'ro+e#( -"s"o&,
@o #om'%e(e a&d do#ume&( a& o-era%% ua%"!"#a("o& o! a &e3 (ab%e( #om'ress"o& ma#h"&e
@he 'ro+e#( ob+e#("-es,
@o de%"-er a s(e'3"se #om'%e(e a&d do#ume&(ed ua%"!"#a("o& o! a &e3 (ab%e( #om'ress"o&
ma#h"&e a##ord"&g (o (he $M*/7DA/=M=A reu"reme&(s "& a 'er"od s(ar("&g !rom (he ; s( o!
A'r"% )E ("%% (he e&d o! Su&e )E.
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B#o'e,
@he 'ro+e#( "s (o s(ar( a( A'r"% )E a&d e&ds a( Su&e )E.
@ab%e ).;; 'ro+e#( de%"-erab%es
De%"-erab%es Gom'o&e&(s Des#r"'("o&
Des"g&ua%"!"#a("o&
*ur'ose o! (he eu"'me&(/!a#"%"(y
@o #o&!orm a&d do#ume&((he #o&!ormae o! (he
des"g& 3"(h (hegm'/7DA/=M=A
reu"reme&(s
Kega% reu"reme&(s,%a3s/regu%a("o&s/s(a&dards
Des"g& reu"reme&(s, (e#h&"#a%da(a/#o&s(ru#("o& a&d3or4ma&sh"'/a##essor"es a&d s'are
'ar(s5ba%ae2 #ode readers2#om'o&e&(s6/ma(er"a%s o! 'rodu#( #o&(a#(
'ar(
Reu"reme&(s o! (he "&s(a%%a("o&, d"me&s"o&s2e&-"ro&me&(a% #o&d"("o&s 5rooms2 e&ergy2
u("%"("es2 PHAG2 sa!e(y2 e&-"ro&me&(6
*er!ormae da(a, %"s( o! 'rodu#(s5s'e#"!"#a("o&2 "& 'ar("#u%ar
d"me&s"o&s2 s'e#"a% !ea(ures6/des#r"'("o& o! (he seuee o! o'era("o& 5!%o3#har(2
-ar"ab"%"(y o! (he 'ro#ess #o&d"("o&s6/ 'u%se!reue"es2 ua&("(y 'rodu#ed/se(("&gFu'
("mes
7a#"%"("es !or #o&(ro%2 regu%a("o& a&dmeasureme&(
Reu"reme&(s !or ma"&(e&ae2 #%ea&"&g2a&d #are
=-"dee !or !u("o&a%"(y o! eu"'me&(
Reu"reme&(s !or (he a##om'a&y"&gdo#ume&(a("o&, (e#h&"#a% do#ume&(2 G=#er("!"#a(es o! #o&!orm"(y2 #a%"bra("o& a&d
gaug"&g #er("!"#a(es2 o'era("&g "&s(ru#("o&s2#er("!"#a(es o! ma(er"a%s2 s'are 'ar(s %"s(2
ua%"(y #er("!"#a(es !or so!(3are2 do#ume&(s!or (ra"&"&g a&d "&s(ru#("o& o! s(a!!
Gus(omer ser-"#e
Ie#essary su''%eme&(a("o&s a&dmod"!"#a("o&s !o%%o3"&g a3ard o! #o&(ra#(
?&s(a%%a("o& s#hedu%e a( 'rem"ses o! #o&(ra#(
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ua%"!"#a("o&
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Ro%es,
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*ro+e#( '%a& M"%es(o&es,
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K"s( o! a%% 'ro+e#( #o&s"dera("o&s,
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*ro+e#( "ssue,
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su''%"er #hose& "s as4ed (ose&d (he ma#h"&es'e#"!"#a("o&s2 (he& a des"g&re-"e3 "s do&e (o #om'arebe(3ee& s'e#"!"#a("o&s a&dreu"reme&(s. ?! (he resu%( o!(he des"g& re-"e3 "sa##e'(ab%e2 a #o&(ra#( "ss"g&ed
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e!!e#("-e%y a&dre'rodu#"b%y basedo& (he a''ro-ed'ro#ess me(hod a&d'rodu#( s'e#"!"#a("o&
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s'e#"!"#a("o&s are
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'"%o( ba(#h o! (he
'rodu#( A aga"&s( (he
ba(#h re#ord
• Resu%(s o! (he !"rs(
'"%o( ba(#h o! (he
'rodu#( C aga"&s( (he
ba(#h re#ord
• Resu%(s o! (he !"rs(
'"%o( ba(#h o! (he'rodu#( G aga"&s( (he
ba(#h re#ord
;s(
)&d
9rd
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*ro+e#( e!!or(s,
@ab%e 9.< *ro+e#( e!!or(
@as4 =!!or(s
• ?&-o%-"&g d"!!ere&( areas o! (he
#om'a&y (o 'rodu#e "&!orma%
reu"reme&( 'ro!"%e o! (he &e3 !a#"%"(y
• Des#r"be reu"reme&(s 2 'ro#ess2
'rodu#( #a'a#"(y
• Des#r"be (he agreeme&( 3"(h (he
#o&(ra#( a##e'(or regard"&g
"m'%eme&(a("o& a&d ha&d%"&g
• Des#r"be (he reu"reme&(s o! (he
#o&(ra#( g"-er !or (he s#o'e o! su''%y
a&d ser-"#e
•
@ra&s!er reu"reme&( 'ro!"%e "&(ouser reu"reme&(s
• ua%"!y a&d (es( user reu"reme&(s
• @horough mar4e( a&a%ys"s "s do&e
(o 4&o3 3ha( o!!ers are a-a"%ab%e
• *er!orm"&g su''%"er ua%"!"#a("o&
• >ser reu"reme&(s are d"s'a(#hed
(o su"(ab%e su''%"er
• Bu''%"er #om'"%e (e#h&"#a%
s'e#"!"#a("o& o& (he bas"s o! (he usedreu"reme&(s a&d !or3ard (h"s (o (he'ros'e#("-e #us(omer
@he& (hese @e#h&"#a% s'e#"!"#a("o&s are
#om'ared 3"(h (he user reu"reme&(s
a&d (he $M* reu"reme&(s. ?! (he
(e#h&"#a% s'e#"!"#a("o& #orres'o&ds 3"(h
(he user reu"reme&(s0
• !a#(ory a##e'(ae (es( "s do&e (o
ma4e sure (ha( (he user reu"reme&(s
are #om'"%ed 3"(h a( (he ma&u!a#(urers
'rem"ses
• re-"e3 (he do#ume&(a("o& o! (he
des"g& 'hase
• *ur#hase #o&(ra#( "s #o%uded
• < hours
• 9 hours
• ) hours
• 9 hours
• 9 hours
• < days
• : hours
• ; day
• 9 days
• ) days
• ; day
• J days
• ) days
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• Gom'%e("o& a&d do#ume&(a("o& o! a%%
(he @es(s do&e (o #o&!"rm a##e'(aea!(er de%"-ery (o (he 'harma#eu("#a%ma&u!a#(ur"&g '%a&(
9 days
• ?m'%eme&(a("o& o! (he des"g&
ua%"!"#a("o& reu"reme&(s 3he&
assemb%"&g (he !a#"%"(y "s do#ume&(ed "&?
• H"sua% e8am"&a("o& "s do&e (o (he
de%"-ered #om'o&e&(s (o e&sure !au%(
!ree 3or4ma&sh"'2 #orre#( assemb%y2
#orre#( se(u'2 #orre#( "m'%eme&(a("o& o!
a%% u("%"(y #o&&e#("o&s a&d #o&&e#("o&
3"(h u's(ream a&d do3&s(ream
ma#h"&es
• A%% de-"a("o&s dur"&g "&s(a%%a("o& "sdo#ume&(ed (o be assessed !or (he &eed
o! a de!e#( %"s( 3"(h res'o&s"b"%"("es a&d
dead%"&es2 (he resu%(s are (he& %"s(ed "& a
!"&a% re'or( a&d #om'rehe&s"-e%y
#he#4ed oe aga"&
• 9 days
• : hours
• 9 days
• Me(hod o! (es("&g a&d a##e'(ae
#r"(er"a mus( be de!"&ed 'r"or (o s(ar(
• *ra#("#a% (es(s are do&e (o #he#4
ea#h !u("o& "& de(a"%
• ?m'%eme&(a("o& o! d"s"&!e#(a&(s a&d
ma"&(e&ae 3or4 shou%d be #he#4ed a(
(h"s s(age
• ; day
• 9 days
• ; day
• Resu%(s o! (he !"rs( '"%o( ba(#h o! (he
'rodu#( A aga"&s( (he ba(#h re#ord
• Resu%(s o! (he !"rs( '"%o( ba(#h o! (he
'rodu#( C aga"&s( (he ba(#h re#ord
• Resu%(s o! (he !"rs( '"%o( ba(#h o! (he
'rodu#( G aga"&s( (he ba(#h re#ord
• ; day
• ; day
• ; day
*ro+e#( resour#es.
@ab%e 9.Q *ro+e#( resour#es
@as4 Resour#es 'os"("o&• ?&-o%-"&g d"!!ere&( areas o! (he
#om'a&y (o 'rodu#e "&!orma%
A ma&ager a&d A su'er-"sor
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reu"reme&( 'ro!"%e o! (he &e3 !a#"%"(y
• Des#r"be reu"reme&(s 2 'ro#ess2
'rodu#( #a'a#"(y
• Des#r"be (he agreeme&( 3"(h (he
#o&(ra#( a##e'(or regard"&g
"m'%eme&(a("o& a&d ha&d%"&g
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#o&(ra#( g"-er !or (he s#o'e o! su''%y a&d
ser-"#e
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reu"reme&(s
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•ua%"!y a&d (es( user reu"reme&(s
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4&o3 3ha( o!!ers are a-a"%ab%e
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su"(ab%e su''%"er
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s'e#"!"#a("o& o& (he bas"s o! (he usedreu"reme&(s a&d !or3ard (h"s (o (he'ros'e#("-e #us(omer
@he& (hese @e#h&"#a% s'e#"!"#a("o&s are
#om'ared 3"(h (he user reu"reme&(s a&d
(he $M* reu"reme&(s. ?! (he (e#h&"#a%
s'e#"!"#a("o& #orres'o&ds 3"(h (he user
reu"reme&(s0
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ma4e sure (ha( (he user reu"reme&(s are
#om'"%ed 3"(h a( (he ma&u!a#(urers
'rem"ses
•
re-"e3 (he do#ume&(a("o& o! (hedes"g& 'hase
A su'er-"sor
*rodu#("o& su'er-"sor2 e&g"&eer"&gsu'er-"sor2 'ur#has"&g se#("o& head
*ur#has"&g se#("o& head
A su'er-"sor
A su'er-"sor2 e&g"&eer"&g su'er-"sor2'rodu#("o& su'er-"sor
*ur#has"&g se#("o& head
*ur#has"&g se#("o& head
*ur#has"&g se#("o& head
Bu''%"er (o 'ur#has"&g (o A su'er-"sor2'rodu#("o& su'er-"sor2 e&g"&eer"&g su'er-"sor
*rodu#("o& su'er-"sor2 e&g"&eer"&gsu'er-"sor2 A su'er-"sor
A su'er-"sor2 A ma&ager
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• *ur#hase #o&(ra#( "s #o%uded
*ur#has"&g se#("o& head
• Gom'%e("o& a&d do#ume&(a("o& o! a%% (he
@es(s do&e (o #o&!"rm a##e'(ae a!(erde%"-ery (o (he 'harma#eu("#a%ma&u!a#(ur"&g '%a&(
A su'er-"sor *rodu#("o& su'er-"sor =&g"&eer"&g su'er-"sor
• ?m'%eme&(a("o& o! (he des"g&
ua%"!"#a("o& reu"reme&(s 3he&assemb%"&g (he !a#"%"(y "s do#ume&(ed "&
?
• H"sua% e8am"&a("o& "s do&e (o (he
de%"-ered #om'o&e&(s (o e&sure !au%( !ree
3or4ma&sh"'2 #orre#( assemb%y2 #orre#(
se(u'2 #orre#( "m'%eme&(a("o& o! a%% u("%"(y
#o&&e#("o&s a&d #o&&e#("o& 3"(h
u's(ream a&d do3&s(ream ma#h"&es
• A%% de-"a("o&s dur"&g "&s(a%%a("o& "s
do#ume&(ed (o be assessed !or (he &eed
o! a de!e#( %"s( 3"(h res'o&s"b"%"("es a&d
dead%"&es2 (he resu%(s are (he& %"s(ed "& a
!"&a% re'or( a&d #om'rehe&s"-e%y #he#4ed
oe aga"&
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su'er-"sor2 A su'er-"sor
A su'er-"sor2 e&g"&eer"&g su'er-"sor
A su'er-"sor
•
Me(hod o! (es("&g a&d a##e'(ae#r"(er"a mus( be de!"&ed 'r"or (o s(ar(
• *ra#("#a% (es(s are do&e (o #he#4 ea#h
!u("o& "& de(a"%
• ?m'%eme&(a("o& o! d"s"&!e#(a&(s a&d
ma"&(e&ae 3or4 shou%d be #he#4ed a(
(h"s s(age
*rodu#("o& su'er-"sor2 A su'er-"sor
*rodu#("o& su'er-"sor2 A su'er-"sor2e&g"&eer"&g su'er-"sor
*rodu#("o& su'er-"sor2 A su'er-"sor
• Resu%(s o! (he !"rs( '"%o( ba(#h o! (he
'rodu#( A aga"&s( (he ba(#h re#ord
• Resu%(s o! (he !"rs( '"%o( ba(#h o! (he
'rodu#( C aga"&s( (he ba(#h re#ord
• Resu%(s o! (he !"rs( '"%o( ba(#h o! (he
'rodu#( G aga"&s( (he ba(#h re#ord
*rodu#("o& su'er-"sor2 A su'er-"sor
*rodu#("o& su'er-"sor2 A su'er-"sor
*rodu#("o& su'er-"sor2 A su'er-"sor
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*ro+e#( de'e&de"es,
@ab%e 9.J *ro+e#( de'e&de"es
A#("-"(y De'e&d o& De'e&dey (y'e
Gom'%e("o& o! userreu"reme&(s s'e#"!"#a("o&s5>RB6
Reu"s"("o& o! userreu"reme&(s
=&d (o s(ar(
Ghoos"&g (he bes( o!!er !rom(he bes( su''%"er
Gom'%e("o& o! userreu"reme&(s
=&d (o s(ar(
Gom'%e("o& o! (he 7a#(ory A##e'(ae @es(s 57A@6
*er!orm"&g !eas"b"%"(y s(udy2su''%"er ua%"!"#a("o&2#om'ar"&g be(3ee& (e#h&"#a%s'e#"!"#a("o&s a&d userreu"reme&(s
=&d (o s(ar(
De%"-ery o! (he eu"'me&(s (o(he ma&u!a#(ur"&g '%a&(
Gom'%e("o& o! 7A@ a&ds"g&"&g #o&(ra#(
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Gom'%e("o& o! B"(e A##e'(ae @es(s 5BA@6
De%"-ery o! (he eu"'me&(s =&d (o s(ar(
Gom'%e("o& o! (he "&s(a%%a("o&
ua%"!"#a("o&
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Gom'%e("o& o! o'era("o&ua%"!"#a("o&
Gom'%e("o& o! (he "&s(a%%a("o&ua%"!"#a("o&
=&d (o s(ar(
Gom'%e("o& o! 'er!ormaeua%"!"#a("o&
Gom'%e("o& o! o'era("o&ua%"!"#a("o&
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Assum'("o&s,
@he 'ro+e#( 3"%% &o( #ha&ge "& (he s#o'e.
@he resour#es "de&("!"ed 3"%% be a-a"%ab%e u'o& reues(
A''ro-ed !u&d"&g 3"%% be a-a"%ab%e u'o& reues(
Grea("o& o! (he resour#es *%a&,
@he %"s( o! resour#es,Puma& resour#es
=&g"&eer"&g de'ar(me&(,
=&g"&eer"&g su'er-"sor
*ur#has"&g de'ar(me&(,
*ur#has"&g se#("o& head
*rodu#("o& De'ar(me&(,
*rodu#("o& su'er-"sor
ua%"(y assurae De'ar(me&(,
ua%"(y assurae su'er-"sor
ua%"(y assurae ma&ager =u"'me&(s
'r"&(er
%a'(o'
des4(o'
?&(er&e( a##ess 'o"&(
M"#roso!( 3"&do3s
M"#roso!( o!!"#e
Ma(er"a%s
'a'er
"&4
e%e#(r"#"(y
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Kabor K"s("&g,
@ab%e 9.O %abor %"s("&g
Ro%e IoBummar"Ned
Res'o&s"b"%"("esBummar"Ned B4"%%s B(ar( da(e =&d da(e
*ro+e#(ma&ger
; De%"-er"&g (hea''ro-ed so%u("o&s(o mee( (he !u%%reu"reme&(s o!(he #us(omers
@"me ma&ageme&(2Gos( ma&ageme&(ua%"(y ma&ageme&(*eo'%e ma&ageme&(
;s( o! A'r"%)E
9(h o! Su&)E
=&g"&eer"&gsu'er-"sor
; *ro-"de (e#h&"#a%su''or(
?&s(a%%a("o&e8'er"ee@e#h&"#a% 'rob%emso%-"&g
;s( o! A'r"%)E
9(h o! Su&)E
*ur#has"&gse#("o& head
; *ur#has"&g2su''%"erua%"!"#a("o&2#omm"ss"o&"&g2!eas"b"%"(y s(ud"es
Gomm"ss"o&"&ge8'er"ee2 !eas"b"%"(ys(udy e8'er"ee
;s( o! A'r"%)E
;
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=u"'me&( K"s("&g,
@ab%e 9.E eu"'me&( %"s("&g
?(em Io *ur'ose B'e#"!"#a("o& B(ar( da(e =&d da(e
*r"&(er a&d'ho(o#o'"er
; @o 'r"&( a&d'ho(o#o'y &eededdo#ume&(s
h"gh s'eed b%a#4a&d 3h"(e %aser'r"&(er "&(egra(ed3"(h h"gh s'eede#o&om"#a%'ho(o#o'"er
;s( o! A'r"%)E
9(h o!Su& )E
%a'(o' ; 7or (he 'ro+e#(ma&ager (o !o%%o3 u'a&d ma&age (he'ro+e#( !rom "&s"dea&d ou(s"de (he o!!"#e
K"gh( 3e"gh(2 h"ghs'eed 'ro#essor
;s( o! A'r"%)E
9(h o!Su& )E
des4(o' ; 7or (he Asu'er-"sor (o ma&age(he da(a a#u"red a&d(o 'rodu#e (hereu"red do#ume&(s.
P"gh s'eed2 3"(hKGD s#ree&
;s( o! A'r"%)E
9(h o!Su& )E
?&(er&e( a##ess'o"&( ; 7or (he 'ur#has"&gsu'er-"sor (o 'er!orm#om'%e(e mar4e(a&a%ys"s a&d (o ge( "&(ou#h 3"(h d"!!ere&(su''%"ers
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Resour#es s#hedu%e, @ab%e9.;; Resour#es s#hedu%e
A((a#hed "& a se'ara(e 'a'er
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9.: Grea("o& o! (he !"&a"a% '%a&,
7ore#as( o! (he #os(s,
K"s("&g (he %abor 3"(h"& (he 'ro+e#( a&d s'e#"!y"&g (he"r u&"( #os(,
@ab%e 9.;) %abor #os(s
Ro%e >&"( #os(
*ro+e#( ma&ger 9K.= *er day/ 9J.< 'er hour
=&g"&eer"&g su'er-"sor OK.= *er day/ ; 'er hour
*ur#has"&g se#("o& head ;QK.= *er day/ ) 'er hour A su'er-"sor OK.= 'er day/ ; 'er hour
*rodu#("o& su'er-"sor OK.= 'er day/ ; 'er hour
K"s("&g (he =u"'me&( reu"red !or (he 'ro+e#(,
@ab%e 9.;9 =u"'me&( #os(s
=u"'me&( "(em >&"( #os(
*r"&(er a&d 'ho(o#o'"er ;
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@ab%e 9.;J =8'e&ses s#hedu%e, A((a#hed "& a se'ara(e 'a'er.
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Mo&(h
Su&. Su%. Aug. Be'.
ee4
=8'e&ses (y'e; ) 9 : ; ) 9 : ; ) 9 : ; ) 9 :
@o(a
Kabor
*ro+e#( ma&ger ;) ;) ;) ;) ;) ;) ;) ;) ;) ;) ;) ;) ;) ;) ;) ;) 9
=&g"&eer"&g su'er-"sor Q: Q: Q: Q: Q: Q: Q: Q: Q: Q: Q: Q: Q: Q: Q: Q: ;
Ass"s(a&( (e#h&"#"a&5me#ha&"#a%6
;Q ;Q ;Q ;Q ;Q ;Q ;Q ;Q ;Q ;Q ;Q ;Q ;Q ;Q ;Q ;Q
Ass"s(a&( (e#h&"#"a& 7or
u("%"("es ;Q ;Q ;Q ;Q ;Q ;Q ;Q ;Q ;Q ;Q ;Q ;Q
Resear#her !or (he &e3'rodu#( !ormu%ae
)Q: )Q: )Q: )Q: )Q: )Q: )Q: )Q: )Q: )Q: )Q: )Q: )Q: )Q: )Q: )Q:
*rodu#("o& su'er-"sor Q: Q: Q: Q: Q: Q: Q: Q: Q: Q: Q: Q: Q: Q: Q: Q: ;
Reg"s(ra("o& s'e#"a%"s(
=u"'me&(
Gom'ress"o& ma#h"&e 3"(h(he asso#"a(ed (oo%s 'o3er#o&sum'("o&
;) ;) ;) ;) ;) ;) ;) ;)
*re'ara("o& ma#h"&e 3"(h (heasso#"a(ed (oo%s 'o3er#o&sum'("o&
;) ;) ;) ;) ;) ;) ;) ;)
B"&g%e *uh ma#h"&e !or(he resear#hes 3"(h (heasso#"a(ed (oo%s 'o3er#o&sum'("o&
O O O O
Be'ara(e *G !or (hee!!er-es#e&( 'rodu#("o& room
B'e#"a% PAHAG Bys(em !or(he *rodu#("o& rooms 'o3er#o&sum'("o&
;) ;) ;) ;) ;) ;) ;) ;) ;) ;) ;) ;)
Adm"&"s(ra("o& 7ees
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Reg"s(ra("o& o! (he s"&g%e'rodu#( regu%a(ory !ees
) Q
@he (a8es a&d !ees !or (hee&(rae o! (he ma#h"&es "&(he 'rodu#("o& '%a&(
;
Bh"'me&( !ees
Pos("&g o! (he !ore"g&#o&su%(a&(s !ees
) ) ) )
@o(a% ):EO: :EO: :E: :E: 9)Q: 9)Q: 9;O: 9;O: 9:): 9:): 9:): 9:): 9:): 9:): 9:): 9:):
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9.&der (a4"&g (he re-"e3 !or(he ua%"(y -a%"da("o&.
Re-"e3 o! (he -a%"da("o& o!"&s(a%%a("o& a&d 'er!ormaea&d o'era("o& a%so (he-a%"da("o& o! #%ea&"&g "& (heme(hods o! #%ea&"&g o! (he o!(he ma#h"&es a!(er ea#h'rodu#(.
@hroughou( (he 'ro+e#(.
Page37
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• ua%"(y #o&(ro% '%a&.
.G "s de!"&ed as (he #ura("-e s(e's (a4e& (o e%"m"&a(e (he a&y -ar"ae "& (he ua%"(y o! (he
de%"-erab%es 'rodu#ed !rom (he ua%"(y (arge( se(s.
@ab%e 9.); ua%"(y #o&(ro% *%a&
.G *%a&
@e#h&"ue Des#r"'("o& 7reuey
*hase re-"e3 A( (he e&d o! ea#h 'ro+e#('hase (he !orma% 'hase re-"e3
3"%% be u&der(a4e&
A( (he e&d o! ea#h 'ro+e#(m"%e s(o&e
Do#ume&(a("o& re-"e3 Re-"e3 a%% (he 'ro+e#(do#ume&(a("o& a( (he e&d o!ea#h 'hase
@hroughou( (he 'ro+e#(.
9.Q Grea("o& o! (he r"s4 '%a&,
@he '%a& "s #rea(ed (hrough (he "de&("!"#a("o& o! (he r"s4s a&d (he #a(egor"es o! (he r"s4s.
Re!err"&g (o (he (ab%e &umber,
9.)) R"s4 K"s(
9.)9 R"s4 %"4e%"hood
9.): R"s4 ?m'a#(@he (ab%e 9.)< o! (he r"s4 'r"or"(y #ou%d be ob(a"&ed
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• Grea("o& o! (he r"s4 s#hedu%e,
@ab%e &o, 9.)Q R"s4 *r"or"("es,
R"s4 ?D K"4e%"hood ?m'a#( *r"or"(y Ra("&g
;.; ) O
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Cy sor("&g (he u''er (ab%es (he P"gh ra("&g o! (he r"s4 'r"or"(y are,
R"s4 ?D K"4e%"hood ?m'a#( *r"or"(y Ra("&g
).; Q O J h"gh
).9 O O O h"gh
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A R"s4 B#hedu%e as !o%%o3s,
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Ra("&g
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9.JGrea("o& o! a##e'(ae '%a&,
@he !"rs( s(e' "s (o "de&("!y (he a##e'(ae #r"(er"a (hrough de!"&"&g !"rs( (he m"%es(o&es a&d
(he de%"-erab%es (he& (he "de&("!"#a("o& o! (he s(a&ders (o mee( (he #us(omer a##e'(ae.
@ab%e &o. 9.)O A##e'(ae M"%es(o&es
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@ab%e 9.)E A##e'(ae #r"(er"a
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ua%"!"#a("o& ba(#h o! 'rodu#( a
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(he a##e'(ae s#hedu%e #a& be es(ab%"shed.
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@ab%e 9.)E A##e'(ae B#hedu%e
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9.OGrea("o& o! (he #ommu&"#a("o& '%a&,
?de&("!"#a("o& o! (he #ommu&"#a("o& reu"reme&(s,
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Cu"%d"&g a #ommu&"#a("o& B#hedu%e,
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