Supply Chain Management Best Practices, Second Edition · PDF filefm JWBT243-Blanchard...
Transcript of Supply Chain Management Best Practices, Second Edition · PDF filefm JWBT243-Blanchard...
three parts: Part I briefly introduces supply chain management with examples of best-in-class supply chains in various industries and proven methods for measuring the performance of a supply chain. Part II presents the traditional core processes of supply chain management and discusses the best practices being followed by specific trend-setting companies within the global marketplace. Finally, Part III reveals the strategies, solutions, and technologies used by leading companies to design their extended enterprises, including up-to-the minute tips on going green and lean in your supply chain.
Get your company on the supply chain “best practices” track and achieve supply chain excellence with the world-class guidance found in Supply Chain Management Best Practices, Second Edition.
DAVID BLANCHARD is an award-winning journalist and the Editorial Director and Associate Publisher of Penton Media’s Supply Chain Group. He has served as editor-in-chief of several Penton magazines, including IndustryWeek, the leading publication for manufacturing professionals, Logistics Today, and Supply Chain Technology News. He has also launched and edited numerous print and online publications covering the supply chain, transportation, manufacturing, and computer industries. He is a frequent speaker at major supply chain industry events. He lives in a suburb of Cleveland, Ohio.
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Between inventory management, distribu-tion, warehousing, and transportation costs, corporations are spending over $1
trillion every year. And who’s responsible for managing all that spending? If you’re reading this, you probably already know the answer—it’s YOU—the supply chain professional. While your job description may differ depending on where you work, the goal to develop and position a company’s supply chain to compete and win in today’s global marketplace is pretty much the same—and it’s daunting.
Now featuring relevant and timely new chapters on keeping your supply chain “lean and green,” Supply Chain Management Best Practices, Second Edition describes in detail how you can build a “best-in-class” supply chain, told through the accomplishments—and in some cases, failures—of supply chain practitioners and experts. Author David Blanchard—Editorial Director of Pen-ton Media’s Supply Chain Group—provides a unique dual perspective as journalist and insider, with access to top supply chain professionals and their insights on creating and sustaining a world-class supply chain.
Packed with abundant anecdotes, interviews, case studies, research, and analysis, this resourceful book is strategically organized into
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$60.00 USA/$72.00 CAN
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SUPPLY CHAINMANAGEMENT Best Practices
Second Edition
“Supply chain management is fast becoming a core competency within successful companies. Dave Blanchard’s comprehensive exploration of SCM best practices hits the mark. It’s chock-full of real examples of journeys taken to achieve supply chain excellence. Practitioners worldwide can learn much from the insightful conclusions arrived at in the book.” — Rick Blasgen, President and CEO
Council of Supply Chain Management Professionals (CSCMP)
“As a journalist, Dave Blanchard has an exceptional ability to look at supply chain best practices from the inside out. His broad perspectives on the burning issues in supply chain management, coupled with his diligent research, make this book a must-read for anyone interested in improv-ing and enhancing their supply chains.” — C. John Langley Jr., PhD, Professor of Supply Chain Management
Georgia Institute of Technology
“Combining his talents as a journalist and supply chain management professional, David has taken some of the best practices in our field and presented them in an easy-to-read format. This book is the In Search of Excellence for supply chain managers. It is a must-read for those companies wanting to improve supply chain performance.” — Robert A. Novack, PhD, Associate Professor of Supply Chain Management
Department of Supply Chain and Information Systems
Pennsylvania State University
“Blanchard’s Best Practices is the right information delivered at the right time in the right way to address the right problems and to provide the right solutions to the nightmares of managing a supply chain in today’s global environment. Supporting his conclusions with actual business sce-narios, the author has given the reader insightful advice on how to establish and maintain good communication, collaboration, and cooperation between vendors, customers, manufacturers, dis-tributors, and anyone else who functions as a link in the ‘plan, source, make, deliver, and return’ process. This book is required reading for those who have made the supply chain their life’s work as well as those who are just starting to make it their career.” — Dan Fox, Corporate Traffic Manager
Samsonite Corporation
“Blanchard is an extraordinarily perceptive observer of supply chain processes. He sees the big picture. He has compiled practical and replicable examples from all segments of industry and companies. This book clearly outlines what is possible, and how talented and creative individu-als and their supportive companies are approaching the tasks to keep their companies financially viable and competitive in this ever-changing global economy. David Blanchard has painted a picture of what informed talent and supportive management can accomplish.” — John A. Gentle, DLP
John A. Gentle & Associates, LLC
www.RelaTranShips.com
Praise for the First Edition of
SUPPLY CHAIN MANAGEMENT Best Practices
David Blanchard
SUPPLY CHAINMANAGEMENT Best Practices
S e c o n d E d i t i o n
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Supply Chain ManagementBest Practices
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Supply Chain ManagementBest Practices
Second Edition
DAVID BLANCHARD
John Wiley & Sons, Inc.
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Copyright C© 2010 by David Blanchard. All rights reserved.
Published by John Wiley & Sons, Inc., Hoboken, New Jersey.Published simultaneously in Canada.
No part of this publication may be reproduced, stored in a retrieval system, ortransmitted in any form or by any means, electronic, mechanical, photocopying,recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the1976 United States Copyright Act, without either the prior written permission of thePublisher, or authorization through payment of the appropriate per-copy fee to theCopyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923,(978) 750-8400, fax (978) 646-8600, or on the web at www.copyright.com. Requests tothe Publisher for permission should be addressed to the Permissions Department, JohnWiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748-6011, fax(201) 748-6008, or online at http://www.wiley.com/go/permissions.
Limit of Liability/Disclaimer of Warranty: While the publisher and author have used theirbest efforts in preparing this book, they make no representations or warranties withrespect to the accuracy or completeness of the contents of this book and specificallydisclaim any implied warranties of merchantability or fitness for a particular purpose. Nowarranty may be created or extended by sales representatives or written sales materials.The advice and strategies contained herein may not be suitable for your situation. Youshould consult with a professional where appropriate. Neither the publisher nor authorshall be liable for any loss of profit or any other commercial damages, including but notlimited to special, incidental, consequential, or other damages.
For general information on our other products and services or for technical support,please contact our Customer Care Department within the United States at(800) 762-2974, outside the United States at (317) 572-3993 or fax (317) 572-4002.
Wiley also publishes its books in a variety of electronic formats. Some content thatappears in print may not be available in electronic books. For more information aboutWiley products, visit our web site at www.wiley.com.
Library of Congress Cataloging-in-Publication Data:
Blanchard, David, 1958–Supply chain management : best practices / David Blanchard. – 2nd ed.
p. cm.Includes bibliographical references and index.ISBN 978-0-470-53188-4 (cloth)
1. Business logistics. I. Title.HD38.5.B476 2010658.5–dc22
2009043705
Printed in the United States of America
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To Nancy, Julia, and Grace
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Contents
Preface to the Second Edition xv
Acknowledgments xvii
PART I INTRODUCTION TO SUPPLY CHAINMANAGEMENT 1
CHAPTER 1 If Supply Chain Is the Answer, Then What’sthe Question? 3
Flashpoints 3
You Knew This Job Was Dangerous When YouTook It 3
The Big Picture 5
The Supply Chain’s Back Story 6
Roadblocks on the Supply Chain Path 8
Separating the Good from the Best 10
CHAPTER 2 Anatomy of a Supply Chain 13
Flashpoints 13
Aerospace: Changing the Game, for Better or Worse 14
Automotive: Building Customer Loyalty for theLong Term 16
Chemicals: Finding the Right Supply ChainFormula 17
Consumer Packaged Goods: The Moment of Truth 18
Food and Beverage: Cutting Out the Middleman 20
High Tech/Electronics: Zero Latency 21
Pharmaceuticals: Fighting Counterfeiters with RFID 22
Retail: Customer Centricity 24
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viii Contents
CHAPTER 3 Supply Chain Metrics: Measuring Up to High Standards 27
Flashpoints 27
How to Prevent a Supply Chain Heart Attack 28
What Makes a Supply Chain Leader? 29
Measure Satisfaction 31
Everybody’s Talking about Benchmarking 32
Do the Right Things 33
Supply Chain Checkup 33
Time for a Turnaround 34
Learn the SCOR 35
SCM for Dummies 36
Follow the Roadmap 37
Make It All Meaningful 38
PART II TRADITIONAL CORE PROCESSES OF SUPPLYCHAIN MANAGEMENT 41
CHAPTER 4 Planning and Forecasting: Headed for the Future 43
Flashpoints 43
A Bias against Good Plans 45
From Soup to S&OP 46
No Time Like the Real Time 47
The Truth Plays Out 48
End-to-End Integration 49
The First Shall Be First 50
Analyze This 52
A Happy Ending 53
CHAPTER 5 Procurement: Go Right to the Source 55
Flashpoints 55
Giving Procurement Its Due 56
Managing the Changes 57
Keep Your Friends Close and Your Suppliers Closer 58
Looking Backward to See Forward 59
Working for Every Penny 60
Ensuring a Healthy Supply Chain 61
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Contents ix
The War on Complexity 62
It Seemed like a Good Idea at the Time 63
An Online Car Wreck 64
A Rating Service for Buyers and Sellers 65
CHAPTER 6 Manufacturing: Supply Chain on the Make 67
Flashpoints 67
A Direct Line to Supply Chain Success 68
Better Decisions for the Customer 70
Tying It All Together 71
Digital Supply Chains 71
Collaborating on Product Designs 73
Nearly Perfect 75
The Future of Manufacturing 77
CHAPTER 7 Transportation: Logistics a la Mode 79
Flashpoints 79
Riding the Roads 80
Regulations and Deregulation 81
Fuel for Thought 82
A Capacity for Change 83
Know Thyself, and Thy Carrier Too 84
How to Achieve Sustainable Savings 85
Collaboration Is a Two-Way Street 86
A Carrier by Any Other Name 87
Automate to Consolidate 88
Get It There on Time 90
CHAPTER 8 Distribution and Warehousing: Going with the Flow 91
Flashpoints 91
Virtual Inventory 92
Cross-Docking, Compliance, and Collaboration 94
Handle with Care 95
Where the Rubber Meets the Load 97
Can You Hear Me Now? 98
Wireless in the Warehouse 99
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x Contents
Turn, Turn, Turn 100
Half Full or Half Empty? 101
How to Better Manage Your Warehouse 102
CHAPTER 9 Site Selection: Location, Location, Location 105
Flashpoints 105
Striking the Proper Balance 107
A Site for Sore Eyes 108
Finding the Right Place 109
A Look at Gillette’s Distribution Network 110
Cost versus Service 111
Match Your Network to Your Business Strategy 112
How Much Is Too Much? 113
Weighing the Intangibles 114
Quality over Quantity 115
A Quick Guide to Site Selection 116
CHAPTER 10 Globalization: It’s a Not-So-Small World 119
Flashpoints 119
Playing by Somebody Else’s Rules 120
Develop a Global Vision 121
Friendly Nations 122
“Low Cost” Sometimes Means “Poor Service” 124
Living in a Somewhat Flat World 125
Keeping an Eye on China 126
Take a Look for Yourself 128
Finding the Next Global Hot Spot 129
The Need for Supply Chain Visibility 130
Closer to Home 131
CHAPTER 11 Customer Service: Keeping the Customer Satisfied 133
Flashpoints 133
The Perfect Order 134
The High Cost of Imperfection 135
One Good Return Deserves Another 136
Supply Chain in Reverse 138
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Contents xi
Managing the Relationship 140
Money in the Bank 142
Supply Chain at Your Service 143
A Culture of Customer Satisfaction 144
PART III SUPPLY CHAIN STRATEGIES 145
CHAPTER 12 3PLs: When You’d Rather Not Do It Yourself 147
Flashpoints 147
A Shift to the Supply Chain Side 148
Letting Somebody Else Do It 149
Supply Chain Essentials and Nonessentials 150
Finding Your Core Competency 151
Square Pegs And Round Holes 153
Think Strategically 153
The Financial Impact of Outsourcing 154
Staying in Touch 155
Going beyond the 3PL Model 156
Outpacing the Competition 157
CHAPTER 13 Collaboration: Extending the Enterprise 159
Flashpoints 159
Mutually Beneficial Relationships 160
Winning Small Victories 161
Respecting Your Partners 162
A Better Way to Sell Mouthwash 163
A Nine-Step Program for CPFR 165
Great Expectations, So-So Results 165
More Reliability and Better Service 167
Challenges in Supplier Management 169
How to Get the Most Out of a Relationship 170
CHAPTER 14 Security: Seeking Shelter from SupplyChain Storms 173
Flashpoints 173
“It’ll Never Happen Here” 174
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xii Contents
Customs-Trade Partnership against Terrorism 176
Getting Countries to Talk to Each Other 177
Sometimes Low Tech Is as Good as High Tech 178
Taking Responsibility for Your Supply Chain 179
Securing the Supply Chain 181
10+2 182
Taking Steps toward Effective Compliance 183
Supply Chains at Risk 184
An Investment Worth Making 186
CHAPTER 15 RFID: A Game of Tags 189
Flashpoints 189
The ABCs of RFID 190
Proactive Replenishment 192
In Search of Payback 193
Tagging till the Cows Come Home 194
Taking RFID Seriously 196
Work the Bugs Out 197
A Matter of Privacy 198
No Need to Be Passive 199
CHAPTER 16 Green Supply Chains: It’s Not EasyGoing Green 203
Flashpoints 203
The Elephant in the Room 204
Justifying the Cost 205
Look for the Green Label 206
The Carbon Footprint of a Banana 207
Sustainability throughout the Supply Chain 209
Good to Green 209
How Big Blue Went Green 211
Eco-Friendly Strategies 212
Low-Hanging Fruit 213
CHAPTER 17 Continuous Improvement: Lean on Me 215
Flashpoints 215
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Contents xiii
From Push to Pull 217
The Toyota Way 218
Don’t Settle for Occasional Improvement 219
Lean Principles 221
Lean, Mean Flying Machine 222
The Value of Teamwork 224
Leaning in the Right Direction 225
CHAPTER 18 The Supply Chain Profession: What Keeps YouUp at Night? 227
Flashpoints 227
Talent Search 228
Hiring Problem Solvers 231
Training the Next Generation 232
Optimizing the Workforce 233
What Keeps You Up at Night? 234
Gray Matters 235
The Secret to Supply Chain Success 236
Notes 241
About the Author 261
Index 263