Supplier Collaboration Program - Trace One · a new supplier collaboration program. Albertsons is...

Program Overview

Supplier Collaboration Program

All information contained herein is provided on a private and confidential basis, and cannot be shared with any third party without the express permission of Trace One.

Program Announcement

Albertsons Companies is pleased to announce that we are launching

a new supplier collaboration program.

Albertsons is requiring all SpecConnect users to sign up for one of the

three value-based packages in this mandatory program. This

strategic initiative will cultivate value-driven supplier relationships and

encourage supplier excellence through increased engagement,

streamlined communication, and performance-driven metrics.

This is a comprehensive program consisting of technology,

education, and metrics to improve retailer know-how, process, and

performance.

The program offers a number of packages, tailored to the needs of

the supplier network, in order to increase education, share

knowledge and drive efficient use of the SpecConnect solution.


To help suppliers exceed

their retailer partners’

expectations, Trace One

provides robust,

comprehensive, supplier

collaboration program

options that drive clear

benefit for both the retailer

and the supplier partner.

The programs are designed

and tailored to drive

communication, adoption,

self-sufficiency and to

enable suppliers to become

a more strategic Albertsons

partner.

Supplier Collaboration Kickoff

AUGUSTProgram invite issued

to Suppliers

AUGUST AND SEPTEMBER Suppliers visit website and sign-up

[email protected]

ONGOINGProgram Evolution

and Business Benefit

MAY 2017Renewal Process


Supplier membership levels are reevaluated for best fit and value, as needed.

Underperforming suppliers will be required to upgrade to Business or Premium.

OCTOBER 1stProgram Officially

Launches

mailto:[email protected]

Self monitor to

understand

performance

against K.P.I.s

Proactive in

education to

resolve gaps in

knowledge

Invest to

continually

improve and add

value

Accountable and

self-sufficient

partners

Competent, with

reliable

performance

against Retailer

standards


Ownership

Pro-active Action

Rapid Response

Accountability

Evolution

How to Be an Efficient Supplier & Partner

Clear understanding of retailer

expectations

Customizable education options

Quarterly updates on industry

changes and legislation

Coaching and support

Real time progress monitoring

Tailored Program

Transparent, proactive

communication

Ongoing Training Options

Coaching and Support

Progress Reporting

Constant Evolution

Higher compliance rates

Reduced time responding to

supplier related questions

Increased visibility to reporting

and metrics

Clearly communicated

expectations

Real time progress monitoring

SuppierProgram Albertsons

E F F I C E N C YC O L L A B O R A T I O N P E R F O R M A N C E


Program Benefits

Lack of Engagement Side Effects

Development

Low levels and

inaccurate

communication and

inconsistent

standards can often

lead to late product

launches and

delayed revenue

Onboarding Legislation

Lack of a dedicated

and tailored

program when

introducing new

suppliers to the

business – increasing

problems and

driving inefficiency

Below average

communication and

critical gaps in

knowledge leads to

challenges when

rolling-out new

legislation, such as

FSMA or GMO

Albertsons SupplierBroken Process

& Communication

Increased difficulty

building long term

and lasting

partnerships without

clear and consistent

objectives for both

parties

Speed


Program

Structure

Education,

Training &

Information

Personalized

Support & 1:1

Coaching

Dashboards &

Performance

Reporting

Albertsons’

Surveys &

Campaigns

The Supplier Collaboration

Program consists of

technology, education, and

metrics to improve retailer

know-how, process, and

performance. Through the

program the communication

between Albertsons and the

supplier community will be

enhanced to enable greater

strategic business alignment.

The program tackles the

supplier need for information

and learning through a

variety of ways – including

traditional training, support

services, performance reporting and


Private LabelManagement

Collaboration Portal

DASHBOARDS

Enables instant

performance updates

against K.P.I.’s

COMMUNICATION

Provides timely

information

FEEDBACK

Enables two way

communication

SUPPORT

Access to help and

guidance

SEARCHProvides easy to find

access to education

and information

ANNOUNCEMENTS

Provides up to date

news regarding

Albertsons


EDUCATION LIBRARY

Education, Training & Information

INDUSTRY UPDATES

Suppliers will have access to a

robust knowledge base of

application and business process

information.

The searchable library includes

presentations, help guides, and

videos content.

Trace One will routinely provide

industry information to Suppliers,

depending upon program level.

Topics will be relevant to private

label and retail trends, policies and

legislation in the US and Worldwide,

including:

• Ongoing federal legislation (e.g.

FSMA, GMO labeling)

• Evolving EU standards (e.g.

Triman recycling rules in France,

UK traffic light standards for

nutrition)

NEWSLETTER

Trace One will provide a quarterly

newsletter to the Supplier Program

participants containing program

updates and insight, including but

not limited to:

• Important information from the

Retailer

• Tips and tricks highlights for

optimization

• Reminders of initiatives &

deadlines

• Best practice


Education, Training & Information

Videos made by Trace One

trainers, accessible on-demand.

Content is produced in

collaboration with TraceOne and

Albertsons, including:

• Step by step walkthrough of all

parts of a specification

• Technical system instructions

Albertsons product standards and

brand compliance

• Real-world application of how

spec data is used

• Your role in the NPD process

Available to Premium level

program members; scheduled at

your convenience a (up to 3 hour)

private spec entry session with a

Trace One SpecConnect expert,

incuding:

• Live coaching, supervision and

advising as you enter a real

specification with your product

data in real time

• Ensure accuracy, completeness,

and compliance with Albertsons

standards for the specification of

your choice, a “Gold Spec” for

you to reference going forward

• Spec Pre-Submission check to

take place in follow-up session(s)

Online training in a group setting

with a Trace One-certified

SpecConnect, covering:

• All steps, from start to finish, for

completing a specification

• Albertsons specification and

brand compliance standards

• Real-world application of how

spec data is used

• Your role in the NPD process

• Tips, tricks, and best practices for

SpecConnect usage, including

uncommonly-known “shortcuts”

and timesavers

• Conducted via scheduled

webinar meetings

• Live streaming spec completion

• Voiceover IP between you and

the instructor

• Includes question and answer

sessions and interactive

exercises

RECORDED WEBINARS PRIVATE 1-TO-1 WEBINARSINSTRUCTOR-LED WEBINARS


Personalized Support & 1:1 Coaching

Through their participation in the program, along

with subscription access to the Trace One solution,

the Supplier users will get access to Trace One’s

Customer Care team for technical solution support.

Depending upon program levels, suppliers will have

access to Trace One’s professional services team,

which provides services assistance for items

including but not limited to:

• System Administration: helping you with

setting up and managing your company’s

Albertsons users

• Spec Pre-Submission Check:

Full inspection of your completed

specification before your company

submits the spec to Albertsons -

including (one-time) detailed

feedback for areas of improvement

or non-compliance

• Account Mergers

• Data Entry

• Individualized Consultant Time

LIVE SUPPORT SUPPLIER COLLABORATION SERVICES


BEST PRACTICE AND ASSESSMENT

Depending on program levels and Retailer’s

availability of a Collaboration Portal, Suppliers will be

provided with private label industry best practices

that assesses their collaboration and operational

process maturity, to identify prime areas for

optimization.

Depending upon program levels, suppliers will have

access to Proactive Support, which provides

account monitoring, tailored education help and

action planning.

A Supplier Collaboration Program Manger will assess

on a regular basis the supplier’s KPIs against

Albertsons’ expectations and recommend services

and trainings accordingly.

Personalized Support & 1:1 Coaching


PROACTIVE ACCOUNT MANAGEMENT

SUPPLIER SCORECARD SUPPLIER DASHBOARDS

Dashboards & Performance Reporting

Depending on program levels, suppliers will have

access to a multitude of dashboard views

representing their performance for the Retailer at a

detail level, including but not limited to:

• Collaboration status

• Engagement performance

• Product and audit status

Dashboard views be configured and available after

initial program set up and baseline activities occur

and acceptable data is available– including but not

limited to:

• Product clean up

• Product quality

• Contact information clean up

Suppliers will, depending on program levels and

Retailer’s availability of a Collaboration Portal, have

access to summary and detail views of a scorecard

that represents the Retailer’s assessment of supplier

performance against specific KPIs. Higher program

levels also have drill-down access to “how can I

improve my score” to support proactive corrections

of low scores.

Supplier Scorecard will be configured and available

after initial program set up and baseline activities

occur and acceptable data is available– including

but not limited to

• Product clean up

• Product quality

• Contact information clean up


Retailer Surveys & Campaigns

Over the course of the program, Albertsons will use surveys and campaigns to gather information and interact with their supplier network.

Examples of these activities include:

• Contact Information Campaigns

• Audit Campaigns

• Product Initiative Campaigns

• Regulatory Campaigns

A typical survey process will be:

1. Albertsons determines a topic to ask the supplier community

2. A survey request is sent to relevant suppliers

3. Each supplier acknowledges the survey and responds to requested

information

4. Response times of suppliers are recorded and communicated via each

supplier’s engagement dashboard

Surveys are designed to provide Albertsons with necessary information regarding their private label products and suppliers.

Are you ready for the new

labelling laws?

Does your company have a

policy on sourcing from China?

Does your company purchase

palm credits?

Does your company hedge

against dairy prices?

Does your company use Smart

Label technology?

S U R V E Y S S U C H A S :


Supplier Collaboration Program - Trace One · a new supplier collaboration program. Albertsons is...

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