Participatory Design with Former Street Children: Benefits to
SUPPLEMENTARY PENSION & HEALTH CARE BENEFITS: EMPLOYEE SURVEY/media/corporate... · IMPORTANCE OF...
Transcript of SUPPLEMENTARY PENSION & HEALTH CARE BENEFITS: EMPLOYEE SURVEY/media/corporate... · IMPORTANCE OF...
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SUPPLEMENTARY PENSION & HEALTH CARE BENEFITS: EMPLOYEE SURVEY
RESULTS
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SCOPE OF THIS SURVEY
Scope: supplementary pension & health care benefits
Supplementary pension
Life insurance
Hospitalisation insurance
Medical expense reimbursement
Income protection
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SAMPLE
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SAMPLE
Total sample: 1676
- blue collar workers
- self-employed
- public sector
1282
4
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SAMPLE
N: 1282
0
5
10
15
20
25
30
35
40
45
<40 years 40-55 years >55 years
%
5
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SAMPLE – JOB LEVEL
Clerk
29%
Professional/expert
31%
Exempt
("kaderlid")40%
6
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SAMPLE – NET MONTHLY WAGE
0
50
100
150
200
250
<1500 1501 - 2000 2001 - 2500 2501-3000 3001 - 4000 >4000
Net monthly wage (in €) Median: 2.510 €
N°respondents
7
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SAMPLE – GENDER
Male
65%
Female
35%
Gender
8
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PREVALENCE OF BENEFITS
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DOES YOUR EMPLOYER OFFER THIS BENEFIT?
Yes No I don’t know
Hospitalisation insurance 78% 20% 1%
Supplementary pension 77% 20% 3%
Life insurance 59% 32% 9%
Income protection 47% 38% 15%
Medical expense reimbursement
26% 67% 8%
90% of this group has private hospitalisation insurance 23 % indicated that they
didn’t know whether they had a certain benefit
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DOES YOUR EMPLOYER OFFER THIS BENEFIT?
Non-exempts Exempts (kader)
Hospitalisation insurance 79% 87%
Supplementary pension 81% 93%
Life insurance 59% 77%
Income protection 44% 60%
Medical expense reimbursement 23% 30%
Number of benefits (average) 2,9 3,4
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FLEXIBLE BENEFITS
Do you have the opportunity to choose between benefits in the supplementary pension & health care benefits package?
Yes -
13%
No - 84%
3%
Yes No I don't know
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FLEXIBLE BENEFITS
StatementStrongly disagree
Somewhat disagree
Neither agree nor disagree
Somewhat agree
Strongly agree
I would like to choose between benefits in the supplementary
pension & health care benefits
package.
2 % 6 % 19 % 48 % 25 %
I have enough knowledge to
choose between benefits in the supplementary
pension & health care benefits
package.
3 % 18 % 17 % 42 % 20 %
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BENEFITS KNOWLEDGE
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KNOWLEDGE OF (SUPPLEMENTARY) PENSION
Q25 Median (Q50) Q75
Amount of legal pension (monthly net
base)
1.200 € 1.400 € 1.500 €
Yearly contribution in supplementary pension
plan
1.100 € 3.000 € 6.264 €
Yearly contribution in supplementary
pension plan / yearly net wage
3 % 8 % 14 %
54% said they didn’t know the answer to this question
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KNOWLEDGE OF (SUPPLEMENTARY) PENSION
Male (median) Female (median)
Non-exempt Exempt Non-exempt Exempt
Amount of legal pension (monthly net
base)1.400 € 1.500 € 1.200 € 1.300 €
Yearly contribution in supplementary pension plan
2.000 € 5.450 € 1.500 € 4.000 €
Yearly contribution in supplementary
pension plan / yearly net wage
6 % 11 % 5 % 9 %
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FINANCIAL ASPECTS OF RETIREMENT
0% 20% 40% 60%
Legal pension is sufficient
Legal & supplementary pension sufficient
15%
59%
% agree
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HOSPITALISATION INSURANCE
Guarantees & covers Yes No I don’t know
The insurer pays the hospital bill directly to the
hospital68 % 19 % 13 %
Reimbursement of the doctor fees and room
supplements77 % 7 % 16 %
Reimbursement of medical expenses regardless of
hospitalisation in the event of a serious illness such as
cancer, diabetes, ...
59 % 13 % 28 %
Reimbursement of medical expenses made abroad
51 % 12 % 37 %
49 % don’t know 1 or more covers
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IMPORTANCE
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IMPORTANCE OF SUPPLEMENTARY PENSION AND HEALTH CARE BENEFITS
4,53
4,454,41
3,92
SUPPLEMENTARY
PENSION
HOSPITALISATION
INSURANCE
INCOME PROTECTION DEATH BENEFITS
1 very unimportant2 somewhat unimportant3 neither important nor
unimportant4 somewhat important5 very important
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IMPORTANCE OF BENEFITS – JOB LEVEL
Benefits Non-exempts Exempts (kader)
Supplementary pension 4,44 4,67
Hospitalisation insurance 4,32 4,4
Income protection 4,04 4,13
Life insurance 3,53 3,92
Medical expense reimbursement 3,51 3,49
Total 3,97 4,12
1: very unimportant2: somewhat unimportant3: neither important nor unimportant4: somewhat important5: very important
Importance = importance in current package & importance when looking for a new job
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IMPORTANCE OF BENEFITS – GENDER
Benefits Male Female
Supplementary pension 4,54 4,5
Hospitalisation insurance 4,35 4,33
Income protection 4,02 4,18
Life insurance 3,7 3,63
Medical expense reimbursement 3,52 3,46
Total 4,03 4,02
1: very unimportant2: somewhat unimportant3: neither important nor unimportant4: somewhat important5: very important
Importance = importance in current package & importance when looking for a new job
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IMPORTANCE OF BENEFITS – AGE
Benefits <40 years 40-55 years >55 years
Supplementary pension 4,3 4,61 4,56
Hospitalisation insurance 4,36 4,35 4,33
Income protection 3,88 4,15 4,1
Medical expense reimbursement 3,45 3,49 3,56
Life insurance 3,31 3,81 3,75
Total 3,86 4,08 4,06
1: very unimportant2: somewhat unimportant3: neither important nor unimportant4: somewhat important5: very important
Importance = importance in current package & importance when looking for a new job
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IMPORTANCE OF BENEFITS – FAMILY SITUATION
Benefits Single Cohabitant Married
Supplementary pension 4,53 4,41 4,56
Hospitalisation insurance 4,39 4,38 4,31
Income protection 4,08 4,05 4,08
Medical expense reimbursement 3,57 3,43 3,5
Life insurance 3,25 3,63 3,88
Total 3,96 3,98 4,07
1: very unimportant2: somewhat unimportant3: neither important nor unimportant4: somewhat important5: very important
Importance = importance in current package & importance when looking for a new job
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IMPORTANCE OF BENEFITS – CHILDREN
Benefits No children 1-2 child(ren) 3 or more children
Supplementary pension 4,37 4,56 4,65
Hospitalisation insurance 4,33 4,33 4,39
Income protection 4 4,1 4,09
Medical expense reimbursement 3,53 3,48 3,53
Life insurance 3,15 3,86 3,94
Total 3,88 4,07 4,12
1: very unimportant2: somewhat unimportant3: neither important nor unimportant4: somewhat important5: very important
Importance = importance in current package & importance when looking for a new job
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QUESTIONS & COMMUNICATION SATISFACTION
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COMMUNICATION SATISFACTION
“I’m being very well informed about these benefits”
50 % (somewhat) agrees
“The information that I get about these benefits is clear and understandable.”
43 % (somewhat) agrees
27
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COMMUNICATION SATISFACTION
Communication satisfaction (1-5)
Age <40 years 3,06
40-55 years 3,17
>55 years 3,41
Job level Non-exempt 3,12
Exempt 3,38
Gender Male 3,34
Female 3
1: totally disagree2: somewhat disagree3: neither agree nor disagree4: somewhat agree5: totally agree
28
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QUESTIONS ABOUT BENEFITS
Did you have any questions about your benefits in the supplementary pensions & health care benefits package the last 2 years?
Yes
50%No
50%
29
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QUESTIONS ABOUT BENEFITS
Which benefits did you have questions about?
Benefits % of people with questions
Supplementary pension 78 %
Hospitalisation insurance 51 %
Income protection 32 %
Death benefits 25 %
30
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QUESTIONS ABOUT BENEFITS
Information source Satisfying answer % of people who used this information source
Insurance broker 55% 5 %
Intranet portal 49% 18 %
Insurance company 46% 27 %
HR (face to face) 45% 37 %
HR (by telephone) 39% 11 %
HR (by e-mail) 39% 25 %
Tool that transmits questions to HR
35% 7 %
Brochure 34% 18 %
Colleague 32% 30 %
Supervisor 30% 9 %
Family or friends 29% 15 %
Website or search engine 26% 36 %
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COMMUNICATION SATISFACTION
Question Totally disagree
Somewhat disagree
Neither disagree nor
agree
Somewhat agree
Totally agree
I’m being very well informed about these benefits.
4 % 22 % 23 % 41 % 9 %
The information that I get about these benefits is very clear and understandable.
4 % 24 % 29 % 36 % 7 %
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COMMUNICATION PREFERENCES
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PREFERRED CHANNEL OF INFORMATION
What would be your preferred channel of information for future questions about these benefits? Make a top 3
Information source % of people who placed it in top 3
E-mail 69 %
Online private zone where I can consult and manage my
benefits65 %
Intranet portal 44 %
Oral (face to face) 37 %
Brochure 26 %
By telephone 16 %
Website 15 %
Mobile app 14 %
Online chat 6 %
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DIGITAL
0% 20% 40% 60% 80% 100%
Want to carry out transactions online
Online simulations have added value
Would like to have one central pointonline for consultation
72%
86%
93%
% agree
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DIGITAL
Digital communication preference (1-5)
Age<40 years 4,3
40-55 years 4,2
>55 years 4,2
Job levelNon-exempt 4,2
Exempt 4,3
GenderMale 4,2
Female 4,3
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IMPACT OF COMMUNICATION
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IMPACT OF COMMUNICATION ON PERCEIVED ORGANIZATIONAL SUPPORT
-0,2
-0,1
0
0,1
0,2
0,3
0,4
0,5
Age Job level Salary Choice Number ofbenefits
Communicationsatisfaction
What drives perceived organizational support (‘caring employer’)?
Standardized beta coefficient
38
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IMPACT OF COMMUNICATION
-0,2
-0,1
0
0,1
0,2
0,3
0,4
0,5
0,6
Age Job level Salary Number of benefits Communicationsatisfaction
What influences employees’ knowledge on benefits in
their package?
Standardized beta coefficient
39