Management Skills

Performance Improvement

Definition

Definition

• Supervisor or Manager is the person who lead a team of people to achieve targets and goals set by the organization

Sharing experience

ORGANISATIONAL LEVEL

TOP MANAGERS

MIDDLE MANAGERS

FIRST-LINE MANAGERS

OPERATIVES

FIRST-LINE MANAGERS

Supervisors responsible for directing the day-to-day activities of operative employees

MIDDLE MANAGERS

Individuals at levels of management between the first-line manager and top management

TOP MANAGERS

Individuals who are responsible for making decisions about the direction of the

organization and establishing policies that affect all organizational members

Operatives

People who work directly on a job or task and have no responsibility for overseeing the

work of others.

Process

ORGANIZINGPLANNING

LEADINGCONTROLLING

MANAGEMENT

PLANNING

1. Defining goals2. Establishing strategy3. Developing plans to coordinate activities.

ORGANIZING

1. What tasks are to be done2. Who is to do them3. How the task to be grouped4. Who reports to whom5. Where decisions are to be made6. Length of time

LEADING

1. Motivating employees2. Directing the activities of others3. Selecting the most effective

communication channel4. Resolving conflicts

CONTROLLING

1. Monitoring performance2. Comparing performance with goals3. Correcting any significant deviations

DOING

• 10 % -50%

FIRST LEVEL MANAGERS

Planning, 15%

Leading , 51%

Controlling, 10%

Organizing, 24%

MIDDLE MANAGERS

Planning, 18%

Organizing, 33%Leading , 36%

Controlling, 13%

TOP MANAGERS

Planning, 28%

Organizing, 36%

Leading , 22%

Controlling, 14%

0%

10%

20%

30%

40%

50%

60%

Planning Organizing Leading ControllingFirst-Level Manager Middle ManagerTop Manager

ToolsOptimum results

Delegation

• explain why job is important• define results wanted• authority• agreed on deadline• ask for feedback• set up controls

Problem Solving

• Work changing• Focus on system: Dr Juran • 80% System 20% People• Service Industry 30-80% loss in non value

added job

Tools

• SWOT• FISHBONE• ACTION PLAN

SWOT

SWOT Analysis

What is SWOT Analysis?- Tools for auditing an organization and its

environment.- 1st stage for planning.

• S – Strength (Kekuatan Dalam)• W – Weaknesses (Kelemahan Dalam)

• O – Opportunity (Peluang Luaran)• T – Threat (Ancaman Luaran)

Strength Weakness

Opportunity Threat

Internal

External

Fishbone

Action Plan

END