Supervisor’s Forum – March 2015. Welcome and Housekeeping.
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Transcript of Supervisor’s Forum – March 2015. Welcome and Housekeeping.
Supervisor’s Forum – March 2015
Welcome and Housekeeping
Questions/Comments
• “In Person” Raise your hand• Webcast - Please submit your questions to:
Employee Assistance Program (EAP)My Role in Administering EAP
Presented by:
Jennifer Ellison & Lauren Walker Associate Personnel Analyst, OHR
Employee Assistance Program (EAP) Orientation for Supervisors
Department of General Services
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Managed Health Network
The State of California contracts with the Managed Health Network (MHN) to provide EAP services and:• Is one of the largest and oldest providers of
managed behavioral health care and EAP in the United States
• Has been providing employee assistance services since 1971
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What is the Employee Assistance Program (EAP)?
The State of California’s EAP:• Provides an assessment, counseling,
assistance and, if needed, referral to additional services. There is no cost to employees, their spouses, registered domestic partners and dependents.
• Provides a service designed to help employees resolve a broad range of personal problems affecting their emotional health, family life and work life.
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EAP Services
• Member services can help employees address their problems and improve their health and well being.
• Manager and supervisor services can help you support employees, address performance problems, and build successful, engaged teams.
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Types of Services
EAP services can be categorized in three ways:
1. Emotional Health (Face-to-Face & Telephonic)
2. Work & Life (Face-to-Face & Telephonic)
3. Resources & Information (Online)
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Emotional Health
• Marital, Family and Relationship Issues• Stress and Anxiety Related Problems • Depression• Grief and Loss • Anger Management• Domestic Violence• Substance Abuse
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Work & Life
• Legal Services• Financial Services• Pre-Retirement• Federal Taxpayer Assistance• Child and Elder Care Assistance• Daily Living Services
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Resources & Information
EAP’s member website features a wide range of resources that empower members to take charge of their wellbeing and simplify their life. Members can:• View their EAP benefits• Search for an EAP counselor in their area• Access self-help programs for stress,
weight management, and smoking cessation
• Find articles on emotional health, fitness, financial and legal issues and more
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EAP Manager and Supervisor Services
• The EAP can be an important resource for managers and supervisors. The following services can help you resolve employee performance and conduct problems and build stronger, healthier teams:– Management consultations– Critical incident stress debriefing (CISD)– Suggested self-referral– Formal supervisor referral– “Big picture” services
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Management Consultations
EAP provides unlimited telephonic support from their management consultants to help you address employee work performance issues, attendance problems, workplace violence, mental illness and more. They can also access the need for additional EAP services.
For more information, please call:
(866) EAP – 4SOC
(866) 327 – 4762
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Critical Incident Stress Debriefing (CISD):
• Critical incident stress debriefings help individuals overcome trauma
• MHN partners with an extensive network of counselors with specific expertise in trauma recovery
• Main objectives of CISD:– Help employee cope– Normalize the experience– Remind people that talking about the incident is healthy– Encourage employees to use their support networks– Educate employees about possible post-traumatic
feelings• Contact your EAP coordinator in the event of such an
occurrence
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Suggested Self-Referral
• If you feel that an employee would benefit from the EAP or an employee requests help in dealing with a concern, suggest he or she contact the EAP.
For more information, please call:
(866) EAP – 4SOC
(866) 327 – 4762
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Formal Supervisor Referral (FSR)
• A management tool used to improve work performance and resolve work-related problems
• Not intended as a disciplinary measure• Does not replace the State’s
policies/procedures for dealing with poor performance
• Direct contact with EAP about the employee’s situation
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Formal supervisor referral (cont.)
• If employee accepts the referral, an appointment will be scheduled with a clinician.– The initial assessment session for employees
who access the EAP through the FSR process do not count against a members EAP benefit.
• Clinician will meet with the employee to analyze the work performance problem and any underlying personal issues
• Clinician will help develop a plan of action
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Formal Supervisor Referral Process
• If an employee’s performance or conduct is poor, you can refer him or her to EAP counseling to help resolve the underlying issue.
• If an FSR is appropriate, the management consultant through MHN will help you prepare for the meeting with the employee.
• When preparing a FSR, you can also refer to page 13 in your Supervisors Handbook.
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“Big Picture” Services
• MHN also offers other organizational guidance, development and training programs to help teams, divisions, and the organization at large function better.
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Manager’s Toolkit
• Register as a manager• Sample documentation:
– Memos– Consent forms– Articles– Handouts
• Access online:
www.mhn.com
www.eap4soc.mhn.com
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How Do I Contact EAP?
Telephone number:
1-866-327-4762
Or visit the website at:
eap4soc.mhn.com
(Access Code: soc)
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EAP Coordinators
EAP Coordinators Lauren Walker (916) 376-5497Kim Mattila (916) 376-5377 Jennifer Ellison(916) 376-1845
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ACQUISITIONS – OBAS is Here to Help You
Presented by:
Noah Valadez, [email protected]
Melanie Zbur, [email protected]
Office of Business & Acquisition Services
Quick Overview
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OBAS - OrganizationNoah Valadez
Chief916.376.9930
Bonnie Sauter SB/DVBE Adv.
916.375.4368
Rob’n Bennett Fi$Cal Liaison916.376.1750
Lori Morgan Purchasing916.375.4051
Brad Morgan Business Svs.916.376.5337
Jaime Tovar Service Contr.
916.376.5333
Sukhy SahotaA&E, PW
916.376.3987
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OBAS – Purchasing ServicesLori Morgan
Section Manager916.375.4051
Molly Lovett916.376.1844
Primary Customers:
RESD
Rebecca Peters916.375.4953
Primary Customers:
All other DGS Programs
Raymond Estey916.375.4557
Primary Customers:
OSPDGS - IT
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OBAS – Service ContractsJaime Tovar
Section Manager916.376.5333
Melanie Zbur916.375.4015
Primary Customers:
RESDOAH
Elizabeth Parker916.375.4736
Primary Customers:
OSPExecutive Office
Laura Frost (A)916.375.4989
Primary Customers:
IT, RESD-PMDB, RPSS, BPM – LA
East, and all Other DGS Programs
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OBAS – A&E and Public Works
Sukhy SahotaSection Manager
916.376.3987
Rhonda Burnett916.376.1755
Public Works(Construction)
John Isham916.376.1752
Architectural & Engineering
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OBAS – Business Services
Brad MorganSection Manager
916.375.4051
Sheri Birkmaier916.375.4164
Cal Card Coord.
Herb Edman916.376.5326
Inventory Coord.
Kim Herd916.376.1982
Cell Phones
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Year-End Acquisition Cutoff Dates
• IT Requests – Due to ETS April 3, 2015• Non-IT Requests – Due to OBAS May 1, 2015• Cal-Card Cutoff – June 15, 2015• ARF Funded Projects – No cutoff date
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OBAS – Resources
• Intranet: Org. Chart; Forms; Training Schedule; Other Resources– http://inside.dgs.ca.gov/dgsnet/Home.aspx
• SharePoint: Contract Logs; Contracts; Purchase Orders; Various document libraries– http://inside.dgs.ca.gov/dgsnet/Home.aspx
• Frequently Used:– Contract Submittal: [email protected]– Business Services General: [email protected]– Facilities Questions/Concerns: [email protected]
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Track Employee PerformanceUsing Outlook Tasks
Presented by: Andre Watkins, SSM III, RESD, BPM
Select Task Icon
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Task Application
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Type A New Task
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Move Task to New Area
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Adding Names
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Double-click to Open…
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Complete the Information
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Click, Save, and Close
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Option to View and Print
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Easy to Do, Organize, & Track
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Constructive Intervention Unit
• Pam Sells, Manager (916) 376-5379– Steve Baker (916) 445-5942– Lucy Carroll (916) 376-5375– Shelia DuBose (916) 376-5125– Terry Flores (916) 376-5417
Conclusion
• Survey Monkey Evaluations• Webcast - Please submit your questions to:
