Supervise work routines and staff performance 2014
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Transcript of Supervise work routines and staff performance 2014
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Supervise Work Routines and Staff Performance
Bill Hamill
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What is staff supervision
It is traditional seen as a ‘boss – employee’ relationship.
To be an effective manager in the modern world supervision is more about coaching and mentoring an employee to provide motivation, autonomy, skill acquisition to accomplish the job at hand.
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Why is it important?
89% of manager believe that employees leave for more money while 88% of employees leave because of the work environment.
66% of employees do not identify or feel motivated to drive their employees business goals and objectives.
One of the main reasons employees leave is a breakdown in their relationship with their supervisor.
In the USA the cost of employee turnover has been calculated at $187 billion annually.
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Role of a supervisor
Create a working environment where an employee can gain the skills, motivation, self autonomy and self awareness to undertake the jobs required in the workplace.
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How will this be achieved?
Support professional development.
Unite with the team.
Praise others.
Expect Excellence.
Require Accountability.
Support potential.
Create independent thinking/actions.
Share.
Encourage ownership of actions.
Strengthen relationships.
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Professional Development
Undertake skills need analysis.
Provide constructive feedback on performance.
Provide staff with appropriate training.
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Unite with the Team
Open door policy
Regular meetings of the team
Regular one on one meetings with constructive feedback
Deal with conflict quickly
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Praise Others
Formal and informal recognition systems.
Informal compliments – where deserved.
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Expect Excellence
Clear Position Descriptions
Regular feedback
Regular performance reviews
Appropriate training and support
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Require Accountability
Create a culture where staff hold each other accountable
Create a culture where staff hold themselves accountable
Encourage staff to own up, but also provide solutions
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Support Potential
Provide staff with opportunities to suceed
Have high expectations of employees
Recognition
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Instil Independence
Provide appropriate delegation
Encourage staff to take small and acceptable risks
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Share
Be an active listener
Share ideas and encourage staff to share ideas
Encourage staff to look for solutions
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Encourage Ownership
Involve staff n planning sessions
Encourage staff to put forward ideas on improvement of processes
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Strengthen Relationships
Understand the motivation factors of your employees
Create time for employees to share out of work life experiences
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Key Points
Communication
Coordination
Effective working relationships
Feedback to staff