SuperSelf 101 Interpersonal Communication Tips
Transcript of SuperSelf 101 Interpersonal Communication Tips
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E-BOOK SERIESAdvanced Interpersonal
Communication Skills
INTERPERSONALCOMMUNICATIONINTERPERSONALCOMMUNICATION
101 TIPS
Maximisingyour relat ionship
building effect ivenessYour best investment is yourself
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101Interpersonal
Communicat ion Tips
We communicate wit h others in every aspect of our l ives.
How many of us have every been taught how to be highly effective
in the communicat ion process or howdifferent people have different ways of
hearing, seeing and feeling?
Effective communicators are powerful
vehicles for change in organisations,
families and the wider community.
We have compiled 101 simple and
highly effect iveInterpersonal
Communicat ion Tips that you can put
into practice immediately and
experience the positive impact these
Tips have on your communication
and ultimately your relationships.
Your best investment is yourselfNetw ork Mat ters Australia SuperSelf
ABN 44 086 516 010 Copyright 2005
E-Book SeriesAdvanced Interpersonal Communication Skills
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Welcome
I have created this guide for you for the purposeof enhancing your interpersonal communicationskills toolkit for improved personal and businessrelationships with others.
The tips in this guide are a result of substantial
research, coaching clients and training groups ofpeople over many years.
I encourage you to put these interpersonalcommunication strategies into action and experiencethe amazing results you will get.
I wish you all the success you desire!
Mark
101 Interpersonal Communication Tips
Mark CoburnWorkshop Program Director
and Facilitator,Business/Executive
Coach
Your best investment is yourselfNetwork Matters Australia SuperSelf
ABN 44 086 516 010 Copyright 2005
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________________________________________________________
1. Build rapport by matching t he persons behaviourYou can match some of the words they say, how they speak and
their body language. People find it easier to get along with
someone who is similar to them.________________________________________________________
2. Match behaviour without mimicking
It is import ant to learn how to match someones behaviour without
mimicking them. The art of matching is to engage similar behaviour
without copying them. Otherwise they may think you are making
fun of them.
________________________________________________________3. Show an interest in the person
People like to tell others about t hemselves and what t hey do. It is
also important for you to learn about them, so you can better
understand their needs and how you can help them.________________________________________________________
4. Show appreciation and respect
Everyone likes to be respected and appreciated. Expressing
appreciation goes a long way to developing trust and rapport .________________________________________________________
5. Develop a solid platform of rapport and understandingof someones needs before suggesting an idea or solution.________________________________________________________
6. Develop your rapport building skills by focusing on one rapport
building technique at a time
When you have mastered one, you can start developing the next.________________________________________________________
7. Test for rapport by observing the other persons
behaviour
For example, if you are in rapport with someone, they may cross
their legs after you have just crossed yours.________________________________________________________
8. Communicate face to face with someone as much as practicable
This is because up to 100% of effect ive communicat ion is available
to you in this situation. Effective communication comprises of the
words we use (7%), how we use our voice (38%) and body lan-
guage we reveal (55%).________________________________________________________
9. During written communication, be very precise in articulating
exactly what you mean to sayThe reason this is important is because only 7% of highly effective
communication is the words you use, so they must be good.________________________________________________________
101 Interpersonal Communicat ion Tips
A wise man will make more
opportunities than he finds.
Francis Bacon
Your best investment is yourselfNetw ork Matters Australia SuperSelf
ABN 44 086 516 010 Copyright 2005
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________________________________________________________
10. Ask a quality question to get a quality answer
The more specific you can be with your question, the more likely
you are to get an accurate answer.________________________________________________________
11. Start the conversation with easy to answer questionsFor example, Hi Joe, how are you today? Do you have a
moment?________________________________________________________
12. Paraphrase to confirm your understanding
In your own words, summarise what the other person has said.________________________________________________________
13. Use I statements when speaking about your own thoughts or
experience
Take ownership of what you are saying. Avoid using you state-
ments in these situations.________________________________________________________
14. Let t he other person finish their sentence or communicat ion
Avoid interrupting someone while they are still talking, unless you
have very good reason to do so._____________________________________________________________
15. Clarify any assumptions or uncertainty you are holding
If you are uncertain about someones message, ask questions to
eliminate any possible incorrect assumptions you may be making._____________________________________________________________
16. Acknowledge the achievements of t he other person
People like t o be acknowledged as it g ives them a reality check
and someone elses point of view on how they are doing._____________________________________________________________
17. Obtain specificity from generalisations
If you feel the other person is being too general in what they are
saying, ask them to be more specific._____________________________________________________________
18. Emphasize key words when speaking
You can become a more effective communicator by emphasising
key words in the conversation. This makes it easier for the otherperson to get the essence of what you are saying.________________________________________________________
101 Interpersonal Communicat ion Tips
" SuperSelfs Advanced
Interpersonal Communication
Workshophas expanded and
focused my communication
abilities as well as giving me
a better understanding of
myself. I am now better
equipped to tailor my
interaction with prospects
and clients, making it more
relevant to them."Clint McKauge, Accuity
Your best investment is yourselfNetw ork Matters Australia SuperSelf
ABN 44 086 516 010 Copyright 2005
3
Mark Coburn is an interpersonal communications specialist and
workshop facilitator. If you would like him to present at your event,or you require more information, email us with your details.
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________________________________________________________
19. Match the other persons tone of voiceIf you are speaking to someone who has a higher pitched voice
than you, raise the frequency of your voice (without mimicking) to
get closer to their level._____________________________________________________________
20. Match the other persons speaking speed
Some people naturally talk faster than others. For someone who
speaks slow it can become frustrating if the other person is
speaking fast._____________________________________________________________
21. Match the loudness of the other persons voiceA soft -spoken person is most likely to be more recept ive to
someone else who is also soft speaking._____________________________________________________________
22. Pause occasionally while speaking
This gives the other person time to think about what you are say-
ing. It also makes the delivery of your message more interesting._____________________________________________________________
23. Match voice quality
Does the person have a clear sounding or raspy voice? Matching
quality of their voice can be a little more challenging. You may
need to pract ice this. Be careful not to mimic._____________________________________________________________
24. Be confident by maintaining upright body posture
Get your posture right and youll start feeling better almost
instantly._____________________________________________________________
25. Maintain eye contact approximately 65% of t he time
This insures you are showing an interest without over intimidating
the other person._____________________________________________________________
26. Match handshake strengthYou should get an indicat ion as soon as you meet someone as to
how strong or soft your handshake should be. Trust your
intuit ion here._____________________________________________________________
101 Interpersonal Communicat ion Tips
The most important key to
achieving great success
is to decide upon your goal
and launch,
get started,
take action,
move.
Brian Tracy
Your best investment is yourselfNetw ork Matters Australia SuperSelf
ABN 44 086 516 010 Copyright 2005
4
Mark Coburn is a business and executive coach.
If you are a business owner, corporate manager or executive
and would like to learn more about how he will coach you
to success, email us with your details at
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_____________________________________________________________
27. Smile with your whole faceA real smile is revealed when your whole face changes. This
includes the muscles around the eyes and the impression that your
eyes are smiling as well as your mouth._____________________________________________________________
28. Match arm postures that lead t o positive situations
For example, matching someone by placing your hand under
your chin could show you are thinking about what the other
person is saying._____________________________________________________________
29. Match leg postures that lead t o positive situationsFor example, matching someone by crossing your legs with your
ankle resting on your knee encourages open communication._____________________________________________________________
_____________________________________________________________30. Tilt your head t o show interest
An occasional head tilt shows the other person that you are
interested in what they are saying._____________________________________________________________
31. Express honesty with open hands
When speaking to someone maintain an open hand posture that
encourages open communication._____________________________________________________________
32. Greet a visual person by saying
It s nice to see you todayThe key word here is see. This will focus their thoughts
towards seeing you and most likely replying by saying something
remarkably similar._____________________________________________________________
33. Show visual people what it is you are communicat ing
Show them pictures or diagrams so they can see it on paper or
describe it to t hem so t hey can see it with their minds eye._____________________________________________________________
34. Gesture your message to visual people
If you are talking to a visual person use gestures to give them avisual aid to support what you are saying.________________________________________________________
101 Interpersonal Communicat ion Tips
" This workshop has given
me confidence in determining
the diff erent learning modes
and personality types. It has
enabled me to provide
better assistance to my
work colleagues and clients
in relation t o negotiation
and mentoring."
Belinda Giles, Boeing
Your best investment is yourselfNetw ork Matters Australia SuperSelf
ABN 44 086 516 010 Copyright 2005
5
Mark Coburn is an interpersonal communications specialist
and workshop facilitator. If you would like him to present at
your event, or you require more information,
email us with your details at
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________________________________________________________
35. Dont give too many verbal instructions to a visual personVisual people get challenged when it comes to remembering verbal
instructions. Remember, paint the picture and allow them to see it._____________________________________________________________
36. Be well dressed and groomed when you meet
a visual person
They like others who are neat, t idy and well organized._____________________________________________________________
37. Maintain good eye to eye contact w ith a visual person
A visual person will want to see you eye to eye. This helps them
focus their communications with you._____________________________________________________________
38. Take a visual person to nice places
They get stimulated by fully engaging their visual senses amongst
pleasant and colorful surroundings._____________________________________________________________
39. Farewell a visual person by saying Ill see you later
The visual word here that they will relate to is see._____________________________________________________________
40. Greet an auditory person by saying Its nice to hear the sound
of your voice
The key word here is hear. This will allow them to tune into theirauditory receptors._____________________________________________________________
_____________________________________________________________
41. Explain what it is you are saying t o an auditory person
They are good listeners and need to hear what you have to say.
Talk to them, clearly art iculat ing the words of your desired
communication._____________________________________________________________
42. Modulate the tone of your voice when speaking to an
auditory personIt s important that what you say sounds interesting as well as the
actual information itself.________________________________________________________
101 Interpersonal Communicat ion Tips
You are your greatest asset.
Put your time,
effort and money
into t raining, grooming,
and encouraging your
greatest asset.
Tom Hopkins
Your best investment is yourselfNetw ork Matters Australia SuperSelf
ABN 44 086 516 010 Copyright 2005
6
For more information about the 4 diff erent learning modes
(visual, auditory, kinesthetic and auditory digital) and how to
discern which is the preferred mode of another person,
enquire about our Advanced Interpersonal Communication
Skills eCourse.
Email us today with your details at
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_____________________________________________________________
43. Let auditory people talkThey like to be heard. We have two ears and only one mouth.
Listen to them and hear what it is they are saying to you._____________________________________________________________
44. Ask an auditory person what music they like
They may even appreciate background music playing while you are
with them._____________________________________________________________
45. Praise auditory people verbally
Thank them by telling them either in person or over the telephone.
They like to hear your acknowledgement._____________________________________________________________
46. Farewell an auditory person by saying Ill talk to you later
The auditory word here that they will relate to is talk._____________________________________________________________
47. Connect w ith a kinesthetic person by saying How are you
feeling tod ay
The key word here is feeling. This will support them to tap into
their feelings._____________________________________________________________
48. Speak relat ively slowly to a kinesthetic person
so they can feel what you are saying._____________________________________________________________
49. Speak with feeling t o a kinesthetic person
They will respond well to you if they feel a heart to heart
connection._____________________________________________________________
50. Demonstrate your point t o a kinesthetic person with a
practical example
They like to take a hands on approach so it is easy for them torelate to a tactile experience._____________________________________________________________
51. Be empathetic towards a kinesthet ic persons feelings
by saying I appreciate how you feel about the situation._____________________________________________________________
52. Physically reward a kinesthetic person
This could be by means of a gift, a pat on the back or a handshake._____________________________________________________________
53. Allow a kinesthet ic person to stand in your personal space
This is because they have a need to get a feel for you at anenergetic level to help them connect and build rapport.________________________________________________________
101 Interpersonal Communicat ion Tips
" TheAdvanced Interpersonal
Communication Skills
workshop has given me the
benefit of being able to bet-
ter deal with t he different
personality types. I would
recommend this workshop
because it really explains
a solid foundation to the
sales process."
Robert Bauman,
Count Wealth Accountants
Your best investment is yourselfNetw ork Matters Australia SuperSelf
ABN 44 086 516 010 Copyright 2005
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_____________________________________________________________
54. Farewell a kinesthet ic person by saying Ill catch you laterThe kinesthetic word here that t hey will relate to is catch._____________________________________________________________
55. Provide a detailed account of a situation to an auditory
digital person
These people like lots of information so they can formulate their
understanding._____________________________________________________________
56. Make sure you make sense of a situat ion when communicating
with an auditory digital person
They need to figure it all out so it needs to make sense._____________________________________________________________
57. Take notes when you are communicat ing with an auditory
digital person
This gives them an indication you are keeping an accurate record
of the situation._____________________________________________________________
58. Communicate your message in a sequent ial or logical way to an
auditory digital person
These people process and memorise information in sequences._____________________________________________________________
59. Give an auditory digital person something interest ing to
consider
These people like mental stimulation and something to
think about._____________________________________________________________
60. Ask an auditory digital person What are your thoughts?
Create an opportunity for them to reflect on the situation and
share their thoughts.
_____________________________________________________________
101 Interpersonal Communicat ion Tips
The future depends on what
we do in the present.
Mahatma Gandhi
Your best investment is yourselfNetw ork Matters Australia SuperSelf
ABN 44 086 516 010 Copyright 2005
8
To learn how to discern which is the primary personality
type of another person (dominant, inspiring, steady or
conscientious), enquire about our
Advanced Interpersonal Communication
Skills eCourse or our
Personality Profiling service.
Email us today with your details at
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________________________________________________________
61. Learn t o understand and auditory d igital persons perspective
on a situation
Ask them quest ions, be t houghtful, be curious and be
the discoverer._____________________________________________________________
62. Allow an auditory digital person to question the situation
Questioning allows them t o formulate a precise understanding._____________________________________________________________
63. Farewell an auditory digital person by saying
I am really appreciative of this experience
The auditory Digital words here that t hey will relate to are
appreciative and experience._____________________________________________________________
64. Be direct and straight to t he point wit h dominant people
The dominant personality t ype respects this type of approach._____________________________________________________________
65. Be decisive with dominant people
They dont like wast ing t ime or t ime wasters.
_____________________________________________________________
66. Set a clear purpose at t he beginning of the discussion with a
dominant person
This also shows your decisiveness and leadership which will earn
you respect._____________________________________________________________
67. Show a dominant person how they can be successful
The dominant personality type is highly motivated by results
and success.
_____________________________________________________________68. Be clear, concise and time efficient when communicating with a
dominant person._____________________________________________________________
69. Provide a dominant person with clear choices
The dominant personality type has a need to be in charge.
Providing clear and concise choices leads them t owards making a
decisive decision._____________________________________________________________
70. Focus any disagreements you may have with a dominant personbased on the facts._____________________________________________________________
101 Interpersonal Communicat ion Tips
" I have gained some solid
skills to apply to strengthen-
ing client relationships and
building sound new ones. As
a result of this workshop, I
have an increased under-
standing on how to max-
imise client business through
better understanding how
they operate as individuals.
The workshop was fun, prac-
tical and educational."
Tricia Quan, ImpactPR.
Your best investment is yourselfNetw ork Matters Australia SuperSelf
ABN 44 086 516 010 Copyright 2005
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________________________________________________________
71. Mot ivate a dominant person by being energetic and illustrating
the bott om line
The dominant personality type will need to get the sense that you
are energetic and driven towards showing them the end goal._____________________________________________________________
72. Do what you say you are going to do with a dominant person
You must demonstrate the ability to follow through on the task at
hand, otherwise you may lose trust and respect with the dominant
personality type._____________________________________________________________
73. Greet an inspiring person by saying I am thrilled to meet you.
The key word here for the inspiring personality type is thrilled._____________________________________________________________
74. Have fun when interacting with an inspiring person
The inspiring personality type likes fun, entertainment and
enjoyment._____________________________________________________________
75. Acknowledge the accomplishments of an inspiring person
This personality type thrives on recognition._____________________________________________________________
76. Be animated when speaking t o an inspiring person
You need to keep up t he level of interest with the inspiring
personality type. They sometimes have a tendency to get bored
during a conversation._____________________________________________________________
77. Make an impression with an inspiring person._____________________________________________________________
78. Focus on the goals of an inspiring person
The facts and figures can be boring to the inspiring personality
type, so keep them focused on the positive consequences of theirfuture accomplishments._____________________________________________________________
79. Interact frequently with an inspiring person
This may be a chat on the phone or at a coffee shop._____________________________________________________________
80. Mot ivate an inspiring person by helping them translate t alk and
ideas into specific actions._____________________________________________________________
81. Listen to the ideas of an inspiring person
The inspiring personality type likes to come up with new ideas.
This stimulates and excites them._____________________________________________________________
101 Interpersonal Communicat ion Tips
Every great leap forward
in your life comes
after you have made
a clear decision of some
kind.
Brian Tracy
Your best investment is yourselfNetw ork Matters Australia SuperSelf
ABN 44 086 516 010 Copyright 2005
10
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_____________________________________________________________
82. Finish the intended discussion with an inspiring personThis is important, even if it takes a little longer than planned.
Avoid abruptly closing the discussion._____________________________________________________________
83. Open the discussion with a steady person by asking how their
family is, or a specific family member
The steady personality type appreciates this as you are showing an
interest in their personal situation and the people they care for._____________________________________________________________
84. Ask a steady person How can I support you?
The steady personality type is very support ive of other and willappreciate the same in return._____________________________________________________________
85. Be friendly and comforting with a steady person._____________________________________________________________
86. Avoid imposing too much change too quickly with a
steady person
The steady personality type likes stability. Status quo suits
them well._____________________________________________________________
87. Take the initiative and provide leadership and direction with asteady person
The steady personality t ype feels comfortable in following t he
leadership of others._____________________________________________________________
88. Avoid rushing a steady person
Youll need t o go at their pace, otherwise they may feel
uncomfortable._____________________________________________________________
89. During a time of change, help a steady person put t heir mind at
ease by offering a safe and seamless transition_____________________________________________________________
101 Interpersonal Communicat ion Tips
" TheAdvanced
Interpersonal
Communication Skills
workshop has enabled me t o
deal more effectively with
people of all personality
types.
I recommend this workshop
because it was informative,
well structured, fun and
interactive. It was very
professional in terms of the
presentation, t he venue and
the handout material.
I have learnt a lot of great
information that I need to
continue to absorb over
time."
Marni Taylor, 2005
Your best investment is yourselfNetw ork Matters Australia SuperSelf
ABN 44 086 516 010 Copyright 2005
11
Mark Coburn is an interpersonal communications expert
and workshop facilitator. If you would like to experience his
full day Advanced Interpersonal Communication Skills
workshop where you will learn how to put all of these t ips
into action, email us at success@superself .com.au
with your details or go to www.superself.com.auto book into t he next event.
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_____________________________________________________________
90. Avoid conflict as much as possible with a steady person
One of the b iggest fears of the steady personality t ype is conflict ._____________________________________________________________
91. Provide reassurance about what you are offering a steady person
It can also be useful to offer a personal guarantee to the steady
personality t ype._____________________________________________________________
92. Prove your credibility with a conscientious person to earn
their respect
Otherwise, the conscientious personality type will be cautiousabout making decisions that involve you._____________________________________________________________
93. Be on t ime when meeting wit h a conscientious person
They like precision and punctuality._____________________________________________________________
94. Communicate in a logical way to the conscient ious person
It needs to make sense to them._____________________________________________________________
95. Be object ive with a conscient ious person
Clearly state your objectives upfront and make sure you achieve
these objectives on time and as agreed._____________________________________________________________
96. Be patient with a conscientious person
They are not likely to make a quick decision, but when they do
they are usually very committed._____________________________________________________________
97. Ensure you provide a comprehensive answer for the
conscientious person
This personality type appreciates a detailed and well thoughtout response._____________________________________________________________
98. Ask a conscientious person Do you require further
information?
This also demonstrates your dedication towards being
comprehensive and thorough._____________________________________________________________
99. Be accurate and precise when communicat ing with a
conscientious person
This personality type responds well to quality, perfection
and accuracy.________________________________________________________
101 Interpersonal Communicat ion Tips
If you always do what
you've always done,
you'll always get w hat
you've always got .
Anonymous
Your best investment is yourselfNetw ork Matters Australia SuperSelf
ABN 44 086 516 010 Copyright 2005
12
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_____________________________________________________________
100. Clearly present value for money to the conscientious personThe conscientious personality type needs to understand the facts,
figures and benefits of what you are suggesting._____________________________________________________________
101. Finally, t o ALL people, be fully present and highly focused
during a conversation
Avoid allowing your thoughts to drift off somewhere else.
Otherwise, you may miss something the other person is saying.___________________________________________________________________
Feel free to contact us if you would like to learn more aboutour products, services or workshops from one of our coaches.
PO Box 627 Spring Hill
Queensland 4004
Australia
Freecall 1800 005 013(Australian residents)
Int ernat ional Tel +617 3276 0108Fax +617 3276 0622
E-mail [email protected]
www.superself.com.au
EXECUTIVE & BUSINESS COACHING INTERPERSONAL COMMUNICATION FACILITATION
7 STEPS TO SUCCESS SMARTER GOALS STRESS MANAGEMENT PERSONALITY PROFILING
TEA M EMPOWERMENT PROFESSIONAL SPEAKING SE LF D EV ELOPME N T WORK SH OP
101 Interpersonal Communicat ion Tips
"Advanced Interpersonal
Communication Skillshas
given me the ability t o
understand who I am and
my makeup. I now realise
that people are not just
their face. I will always look
back into the workshop
manual to confirm my
understanding of certain
people."
Paul McCandless,
Prestigious Indoor Plants
Your best investment is yourselfNetw ork Matters Australia SuperSelf
ABN 44 086 516 010 Copyright 2005
13
Your best investment is yourself
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ADVANCED
Interpersonal CommunicationSKILLS WORKSHOP
M aximise your relat ionship bui ld ing effect iveness
Just imagine the consequences of discovering new and powerfulinterpersonal communication skills that fast track your
client relationship building effectiveness.
?
E-COURSE
NOWAVAILABLE
Ask yourself...Have you ever experiencedchallenges when communicating
with someone in business?
How can you maximise the
relationship building opportunity
when you first meet a prospect?
How do your prospects and
clients make buying decisions?
*If you commit t o t he learning process of this workshop and don' t believe you have received
any benefit, we will refund your money when all course material is returned to SuperSelf.
SuperSelf Success Coaching have now made it easyfor you with t he delivery of an informative and
exciting one day workshop t hat will empower you
to understanding d ifferent ways people learn
information and how they respond in certain crucial
business situations.
The workshop is fun and packed full of great tips you
will be put ting into p ractice immediately.
To maximise the benefit to you, the workshop has
been designed using the latest accelerated learning
techniques, including on-screen graphical images,video and live demonstrations.
Throughout the workshop you will benefit by immediately
putting into practice what you are learning by teaming
up wit h other like-minded peop le. Each module will
build on t he foundation of what you have learnt,
particularly module 4 which focuses on a simple client
relationship building process that integrates all the
interpersonal communication skills presented in
modules 1, 2 and 3.
MONEY BACK GUARANTEE *
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You w ill d iscover:
how to develop instant trust and rapport wit h anyone
the 3 major types of effective communication - words,
voice tonality and body language, which ones are
most effective and how to apply specific techniques to
communicate your message more easily
how people learn differently through the 4
communicat ion modes - visual, audit ory, kinestheticand auditory d igital
which of t he 4 personality t ypes your client is most
likely to be and how t o effectively respond or
present in a way that inspires them into action
a simple 4 step relat ionship building process that
incorporates all the above skills that you can apply in
many different ways that will generate more business
for you
You will also:
understand more about how you learn and
communicate most effectively
discover how to identify your clients preferred
learning mode and how this will help you to
communicate your message more clearly
develop insights as to what type of person is likely to
work in a particular industry
support your clients by having gaining insight and
knowledge of their likely business blind spots, fears
and challenges
know what t o say when you start a conversation wit h
your client that will get instant attention,
rapport and interest
learn how to encourage clients towards win-win
outcomes
cultivate these skills with like-minded people in a
group environment where everyone can learn from
each other.
BENEFITS
" During this workshop I have learnt a lot ofgreat information that I need to continue toabsorb over t ime. This workshop has enabledme to deal more effectively with people of allpersonality types. I recommend this workshopto others because it was informative, wellstructured, fun and interactive. It was veryprofessional in terms of the presentation, thevenue and the handout material."
Marni Taylor
" I am now more aware of my clients and theirneeds. I will use what I have learnt to approachprospective clients in a more positive way. Thisworkshop helps people in business to form acloser bond with t heir clients for moresuccessful outcomes."
Bev Seawright
" I have gained a lot of very practical
information that is useful for me in
understanding other people's needs and
learning methods. The workshop has helpedme improve my communication and rapport
building skills with prospects and clients. This
workshop really does work when applied!"
Clive Rix
ADVANCED
Interpersonal Communicat ionSKILLS WORKSHOP
Maximise your relat ionship building effect iveness
E-COURSE
NOWAVAILABLE
Put yourself first by investing in this
amazing workshop series that wil l
enable you to develop highly effect ive
communication and business
relat ionship building skills.
call us now on freecall 1800 005 013
or visit our website
for online booking at
www.superself.com.au
TESTIMONIALS