Super Team Dynamics:It’s Time to Save the Day!

Rebecca Scott, CBAP

Founder, Vivid Spring Solutions

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From ThinkWise ‘Impact of Team Performance – Survey Report’, 2014: http://www.thinkwiseinc.com/impact-of-team-performance-survey-report.html 2

A Story about Teams…by the Numbers

59 Percentage of business leaders that think their team is underperforming

63Percentage of underperforming team members who demonstrate lack of accountability (10 points higher than an average team)

35 Percent increase in team performance when more frequent face-to-face communication occurs

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In a world, where a BA sees a team in distress…

Excess Work

Excess Meetings

Excess Email

Excess Messaging

TeamConflict

Average full-time US

worker:

47 hrs/wk

Average of 62 meetings a month per

office worker, with 37%

unproductive

On an average day, a US workerspends 2.6 hours

on email and receives 120

email messages

Average of 5000

marketing messages and

46 push notifications

per day

For 25% of employees, “avoiding

conflict led to sickness or

absence from work”

4Graphic from Atlassian. “You Waste a Lot of Time at Work”: https://www.atlassian.com/time-wasting-at-work-infographic

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Is your team like

mine?

Let’s Discuss

5 Minutes

…she sets off on a journey to help her team thrive

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We have a really important delivery soon.

I’m sure we can work together better to get

this done.

She seeks to understand the superpowers they need, and discovers the ones they already have

Diverse & Inclusive

Effective Communication

EmpathyPsychological

Safety

Working toward a common goalAll are connected to the goal, and all believe in it

Empathetic teams:• Are engaged• Have higher

retention• Are willing to put

in more time to work

Safe teams:• Take moderate

risks• Speak freely• Are creative• Work without

fear

Teams that communicate well:• Have trust• Are more

efficient • Achieve goals

Inclusive teams:• Are more

productive• Have higher

performance• Are loyal• Trust each other

8https://rework.withgoogle.com/blog/five-keys-to-a-successful-google-team/

Google’s 2-year study on successful teams found that these 5 traits are key:

Then, her arch nemesis appears…

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…Team Conflict!Our heroine uses her newfound superpowers to:

Assess the behaviors, not the people

Joe has had migraines and didn’t realize he was short

with people lately. He’s going to be more aware of

his actions.

Promote Inclusion

Jill was left out of a series of meetings, so felt

excluded. She found out Steve has a lot going on and missed her on the

invites.

Demonstrate Empathy

Steve’s sister has been sick, which resulted in some missed deadlines and communications. He’s

going to delegate more.

…and she helped her team save the day!

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• Find 5 people• Give yourself a superhero

name and say your superpower

• Agree on a business problem that your league of super BAs can solve, leveraging all of your strengths

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Activity:

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Questions?

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Rebecca Scott

rebecca@vividspring.com@VividSprings@rscott_cbap