Super power:To motivate the team to deliver the virtuous circle

H Meets preferred candidate to assess their powers for key vacancies

H Ensures mid-probation reviews happen across the team

H Holds people reviews with management team

H Has fully documented management team 121s

H Makes sure All Hands happens every month with engaging content aligned to

company and site objectives

H Sets effective incentives across the teams to drive results

H Knows everyone in the team and has genuine care for their wellbeing

H Talks to customers when they are on the floor

H Takes responsibility for the performance of the site

H Pro-actively seeks support from specialists within the business

H Gives credit and recognition where due

H Monitors Health & Safety and owns corrective actions

H Anticipates risks and challenges through forward thinking and planning,

and adapts accordingly

H Doesn’t care when people leave

H Delivers messages as: “The directors”, “The company” not “I”

H Does not address areas of underperformance quickly

H Avoids process and tools when managing their team

H Is inconsistent in their interactions with people

H Doesn’t discuss NPS

H Spends most of their time in their office

H Does not control overheads and spend effectively

H Health & Safety training incomplete

H Is defensive to feedback and looks to blame others/external factors

H Focuses on own needs and agenda – no humility

H Reactive and fire fighting in approach

H Doesn’t have a local charity partnership or care about community engagement

#DrivingDreams

Team Customer ShareholderDevelop a high performing team and ensure a succession pipeline for key roles

Review the customer journey daily to maintain quality standards and brand impact

Develop and deliver an annual Business Plan to improve year-on-year growth

Inspire your teams to deliver the company Vision

Discuss customer data with managers to identify and action areas for improvement

Ensure the timely completion of commercially sound forecasting for your site

Develop a culture that reflects our Values and is underpinned by coaching conversations

Ensure the site is aligned in process and priorities to deliver every customer their car to Motorpoint Standard

Manage all areas of compliance at your site and ensure no risk is present to the business

Continuously seeks employee feedback to improve employee engagement and own development

Establish the site as a key part of the community and raises the profile through giving something back

Drive sales through the site Sales Manager and ensure all sales levels and levers are on track

Actively seek employee feedback through morning all, surveys and forums to gain insight and put action plans in place to increase team engagement

Establishes the site as a key part of the community and builds trusted partnerships with local organisations to raise profile and give something back

Analyses all available data to ensure the sales levels and levers are on track and ensures weekly reviews happen with Sales Manager

Team Customer ShareholderWe never leave someone untrained Every car is prepared to Motorpoint

standardWe have pride in our products and don’t discount

Everyone has a monthly 121 We are honest at every step of the journey

We create a safe environment for our team and customers

We never shy away from honest, constructive feedback

We say “how can I help?” not “that’s not my job”

We beat the competition through our one team mentality – achieving growth across all areas of the business

Team Customer ShareholderHR Toolkits (ER, Recruitment and Performance)

NPS Dashboard Business Plan and Board Pack

HR Systems (MyDrive, Onboarding and My MOT)

Central Customer Care Team Sales Dashboard and Star Performers

Company Welcome Day and Induction Plans Feefo and Google Reviews P&L

Engagement Surveys Contact Hub Marketing Team

Driving Learning (eLearning, Technical Training and Talent)

Prep Dashboard iQuote and Daily Reporting

Communication (monthly 121s and All Hands)