SUNIL THOMAS Abu Dhabi, UAE PO Box: 4017 Mob: +971501751789 Email: sunilthekkethil@gmail.com

Objective: To work in a challenging environment and seek a responsible position utilizing my education and potential that will help in the development of the company and in the enrichment of my professional skills.

Key Competence:

Problem analysis, use of judgment and ability to solve problems efficiently. Organizational skills and customer service orientation. Comprehensive understanding and working on Active Directory. Installing, Configuring and Troubleshooting of Networking Equipment’s, Routers and

Switches. Managing and Maintaining the Servers, PC’s, Laptops, Printers, Scanner, Routers and

Switches. Back-up and restore of all critical resources including Outlook, and Server System State

data. installing and configuring computer hardware operating systems and applications monitoring and maintaining computer systems and networks talking staff or clients through a series of actions, either face-to-face or over the

telephone, to help set up systems or resolve issues troubleshooting system and network problems and diagnosing and solving hardware or

software faults and replacing parts as required Setting up new users' accounts and profiles and dealing with password issues and

responding within agreed time limits to call-outs. Rapidly establishing a good working relationship with customers and other

professionals, such as software developers Testing and evaluating new technology. Configuring, Managing and Maintaining Networking Equipment’s. Configuring and troubleshooting Microsoft Outlook and Microsoft Exchange. Installing configuring administrating software applications. Managing technical support team which is responsible for infrastructure services on

Microsoft Windows technology. Active Directory users and groups management. Deploying software’s and windows update through SCCM Server across all the

desktops and servers. Installation and maintenance of 2003/2008 server and DOMAIN. Troubleshoot Windows 2003 &2008 Servers and streamlining the user policy. Managing User accounts using Active Directory. Performance tuning using performance monitor and event viewer to identify and

resolving. Familiar with Applications like SAP, MS Project, Abode, MS Office Suite, Photoshop,

Illustrator and MS Live Meeting. Installing and configuring E-Fax First level end user support in SAP and Intranet application like My Work Place, Maktabi Configuring and troubleshooting all network printers, scanners and Develop photo copier

machines with safe Q. Installation and troubleshooting of Juniper Odyssey client and MacAfee agent. Providing first level support in Cisco IP phones and E-Fax Server and Client Managing SCCM Server and Clients.

Professional Americana Computer Systems LLC, Abu Dhabi, UAE. Experience: Duration : September 2011 to till this date. Designation : Sr. IT Support Engineer Key Projects & Accomplishments:

National Drilling Company (Govt.), Abu Dhabi, UAE. Duration: September 2011 to till this date. Designation : Sr. IT Support Engineer

Duties and Key Responsibilities:

Giving desktop support to 1000+ users in HO and also support off-shore and on-shore rigs remotely. Investigate user problems, identify their source, determine possible solutions, test and implement solutions. Perform and/or oversee software and application development, installation, and upgrades. First level end user support in SAP and Intranet application like My Work Place, Maktabi Configuring outlook for new users, PST backups, FIM and implemented Exchange-Vault on user outlook profiles. Complete desktop support to all users remotely, physically or on Telephone. Configuring and troubleshooting all network printers, scanners and Develop photo copier machines with safeQ Develop and conduct various training and instruction for system users on operating systems, and other applications. Anticipate communication and networking problems and escalate to higher levels. Establish and perform maintenance report for the company and for the vendor. Ensure timely user notification of maintenance requirements and effects on system availability. Installation and troubleshooting of Juniper Odyssey client and MacAfee agent. Worked in Active Directory for User password reset. Call escalation to next level and close the call with in given time line. Plan and implement backup and disaster recovery plans. Looking after the Inventory of IT products and Software Licenses. Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software. Providing first level support in Cisco IP phones and E-Fax Server and Client Managing SCCM Server and Clients.

Micronet Technology, Dubai, UAE. Duration : December 2008 to September 2011 Designation : Senior IT Support Engineer. Job Responsibilities:

Managing and maintaining Windows2003& 2008 Servers and Clients. Installed and Managed Network and Security devices, Switches, Routers & Firewalls. Maintaining and Configuring LAN & Wireless LAN. Designed and Implemented detailed Group Polices for Users to provide

Restrictive access to resources on the network. Troubleshoot Hardware, Software, & network assembling and cabling. Planning & Maintaining IP Address. Internet Security & Network Troubleshooting. Router Configuration. Trouble shooting of Computer networks. Trouble shooting & Maintenance of Computer Hardware & Software. Creating & Managing User and Group Accounts on Server 2003 & 2008. Installing and Configuring Network Printer, Scanner & Network Protocols. Configuring CCTV, Biometric machines and IP Telephones.

Grand Computer Technology, Sharjah, UAE Duration : August 2007 to Dec.2008 Designation : Computer Engineer. Job Responsibilities:

Administrating Server & Clients, Installation of Computer networking. Trouble shooting works of Computer networks, Controlling Switches & Routers. Trouble shooting & Maintenance of computer hardware & software. Controlling Windows Server 2003, Domain Controlling, Creating and managing. User and group accounts on server 2003. Setting up and Managing User & Group. Installing and configuring Network Protocols, Computer Assembling & Servicing. Installing, Configuring and Troubleshooting of Networking Equipment’s, Routers and Switches.

Kottayam, Kerala, India.

Duration : July 2006 to July 2007. Designation : IT Support Engineer. Job Responsibilities:

Implementing and supporting Microsoft windows Xp Professional. Trouble Shooting of Computer Hardware and Networking. Installation of Operating Systems and Software’s. Remote desktop support & Customer Site Support. Back-up and restore of all critical resources including router IOS, Outlook, and System State data. Managing User accounts using Active Directory. Office Package: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint,

Microsoft Outlook. Installing, Configuring and Troubleshooting of Networking Equipments: Routers and Switches Well versed in Implementing, Managing and Maintaining a Microsoft Windows Server 2003

Network Infrastructure including Active Directory, Group Policy, DHCP, IP-Addressing, Plan to offer Remote-Assistance to Client computers, Installing and configuring File and Print Servers.

Academic Credentials:              Project Done: Software/ System Skills:  Passport Details: UAE Driving License Details:  Personal Details: 

Dip. Electronics and Network Engineering: Dip. Electronics and Network Engineering, with 60% of marks from Board of Examination NSS Institute of Computer Engineering Studies, Pathanamthitta Kerala, India in 2007.

MCP : Microsoft Certified Professional. Microsoft Certification ID : 9230652

Windows 7, Configuring

Windows Server 2008 Applications Infrastructure, Configuring

Windows Server 2008 Network Infrastructure, Configuring

Windows Server 2008 Active Directory, Configuring

CCNA: Cisco Certified Network Associate. Cisco ID : CSCO11894740

Diploma in Computer Hardware & Network Engineering:

Diploma in Computer Hardware & Networking Engineering from , Kottayam. (ISO Certified) in 2007.

Practical Networking in Windows Server 2003 : 6 months certified course in windows server 2003operating system fromROLLA COMPUTER INSTITUTE Sharjah.UAE in 2008. (Approved by Ministry of Education, United Arab Emirates)

VHSE :Office SecrtaryShip. Board of Vocational Higher Secondary Education, Kerala, India Passed with 68% in 2002.

WAN Connectivity for GFA (Gospel For Asia) [Network Project]

Operating Systems: Windows 98, 2000, Xp, Vista, Win7, Win8,Win10, Windows Server 2003 & 2008 Desktop Application: Internet application, Word, Excel.

Passport Number - M 1366323 Date of Expiry - 30-09-2024 Place of Issue - Abu Dhabi License No - 1601479 Place of Issue - Dubai Date of Expiry - 19-07-2020

Data of Birth - 25.05.1986 Sex - Male Nationality - Indian Marital Status - married Religion - Christian Health - Excellent Languages Known - English, Hindi, Malayalam & Tamil

SUNIL THOMAS