Sunday, October 25, 20151Quality Network The Student Voice Project 18 November 2008 Rob Baker and...

Thursday, April 20, 2023 1Quality Network

The Student Voice Project

18 November 2008

Rob Baker and Rachel McAlpineCentre for Academic Standards and Quality Enhancement

Thursday, April 20, 2023 Quality Network 2

Focus of the session

• Background to the project

• Purpose of the project

• 3 specific areas of interest

• Some project milestones

• Progress to date


Project Background

• CASQE first proposed the project in Summer 2007; it was initially deferred by the University

• Project remit was approved in late September 2008


Purpose of the Project To formulate recommendations on:

• How the University can capture the views of students systematically, efficiently and effectively

• Using student views to inform enhancement actions taken by the University

• Improving two-way communication between the University and students in the areas covered by the project


Specific areas of interest (Sub-Groups)

• Evaluation of student opinion

• National Student Survey

• Student representation (Led by the Students Union, this sub-group supports the SU’s pilot initiative which commenced September 08)


Evaluation of Student Opinion Sub-Group

• To investigate and disseminate good practice in capturing and evaluating student opinion

• To consider how actions resulting from student evaluation may be reported back to students and staff, thereby ‘closing the feedback loop’

• To produce a coordinated student evaluation strategy


National Student Survey Sub-Group

• To promote and raise awareness of the NSS

• To monitor response rates

• To agree the information needs of faculties, both throughout the survey and when the NSS results are made available

• To improve NSS–related communication to students and staff


Student Representation Sub-Group

• To support and work collaboratively with the Students’ Union in developing the student representative system

• Working closely with the MMUnion Student Engagement Coordinator and the Vice-President (Education and Welfare)

• Supporting the Students’ Union’s pilot initiative


Some milestones

• Improved NSS information to staff through consultation with faculties

• Completion of audit of the University’s student evaluation activities

• Completion of research into examples of good practice within the HE sector

• Dissemination of good evaluation practice throughout the University

• Proposals to improve the way we ‘close the feedback loop’ to students and staff

Some milestones continued…• Proposals on a possible MMU institutional student survey

including resources required

• Recommendations on NSS 2009 awareness-raising and communication strategy

• Recommendations on more effectively embedding actions arising from student evaluation within institutional decision-making processes

• Draft protocol/guidelines on student evaluation, covering MMU-based and collaborative students, including identification of resources


Progress to date

• NSS 2008 results disseminated to faculties via the PMI intranet

• Students’ open comments disseminated to faculties (via Deans) for the first time

• Faculties invited to identify further results information needs for the first time

• Further NSS 2008 information and analyses provided to faculties by PMI

Progress to date continued…..• Joint CASQE/PMI staff briefings on the NSS results

offered and delivered to faculties for the first time

• Request from the DVC (Student Experience) for faculties to feed back to students on the actions taken in response to the NSS results

• Further University training sessions arranged on the use of texting technology to notify students of rearranged classes

• Links established with other HEIs, and with the QAA and Universities UK

Progress to date continued…..• Student representatives (approx 800) identified by

faculties and passed via CASQE to the Students’ Union for training

• Students’ Union have completed a week of student representative training sessions, with more to be arranged

• Programme committee dates provided by faculties and passed to the Students’ Union

• Research is underway into examples of good student evaluation practice at MMU and within the HE sector

• Online project Wiki established


If you need to contact us:

Rob Baker – Quality Enhancement Manager [email protected] – x3695

Rachel McAlpine – Quality Enhancement Officer [email protected] – x1050

Centre for Academic Standards and Quality Enhancement

mailto:[email protected]

mailto:[email protected]


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Sunday, October 25, 20151Quality Network The Student Voice Project 18 November 2008 Rob Baker and...

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