Sunday, 10thJuly 2016 Cay Room Concurrent 5 · Quality improvements going forward • Contact...
Transcript of Sunday, 10thJuly 2016 Cay Room Concurrent 5 · Quality improvements going forward • Contact...
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Sunday, 10th July 2016 Michaelmas Cay 2 Room
Concurrent 5
My Aged Care
Mr. Gerald Griffin
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AGED CARE REFORM
Gerald GriffinState Manager, Aged Care Delivery, QueenslandAustralian Government Department of Health9 July 2016
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What we will cover today
• New State Manager for Aged Care in Queensland
• Ageing and aged care in context
• Aged care reform and next steps
• Updates on key initiatives
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SN1
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Slide 3
SN1 Change to New State Manager for Department of Health, Queensland OfficeNAUGHTON, Sally, 21/06/2016
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Ageing and aged care in context
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An entry into Australia’s aged care system
• Gateway into aged care• Central Client record • The National Screening and
Assessment Form (NSAF)• Web based portals for clients,
assessors and service providers
• Electronic matching and referral to services
• Offline assessment capability• Enhanced service finders on
the My Aged Care website
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My Aged Care – client pathway
Inbound referral
Holisticassess-
ment
Match and refer
Service planning
and delivery
Monitor client’s care
needs
Personalised client record to reduce the number of times they have to tell their story
BE
NE
FITS
Holistic need assessmentIdentification of service options based on need
Provider/ services identified with help from contact centre/ assessor to meet needs and client choice
Care planning with provider based on holistic assessment of needs
Client knows they can review services if care needs change, and how to do so
PRO
CES
S
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My Aged Care Operational Statistics
From 1 July 2015 to 30 April 2016, there have been:
• Over 7,000 aged care organisation outlets activated in My Aged Care
• Approx. 540,000 calls answered by the My Aged Care contact centre
• Over 2.4 million visits to the My Aged Care website• Approx. 230,000 clients have registered on My Aged Care• Over 250,000 assessment referrals • Over 301,000 service referrals have been issued for clients
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Average call waiting times
0
60
120
180
240
300
360
420
480
540
600
Jul‐15 Aug‐15 Sep‐15 Oct‐15 Nov‐15 Dec‐15 Jan‐16 Feb‐16 Mar‐16 Apr‐16
Waitin
g Time (Secon
ds)
Average waiting time for calls to be answered by month
Average waiting time forCalls to be Answered
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Improving functionality and processes
• We have made some significant enhancements to functionality and processes since July 2015, including:
Improvements to the useability of the Portals Improvements to Assessment Improvements in the Contact Centre
• In considering future system enhancements, we will continue to work with key users to identify priority areas based on their experience.
• Critical focus on improving performance of the contact centre and the system.
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Aged Care Assessment Team (ACAT) transition
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• The ACATs transitioned to full use of My Aged Care during February and March 2016, allowing them to:o register clients with My Aged Care
o undertake assessments using the National Screening and Assessment Form
o prepare support plans with the client
o make Delegate decisions and transfer those to DHS Payment System
o match and refer clients to service providers or issue a referral code to clients to self manage choosing a provider
All ACATs should now be using the My Aged Care systemAll providers need to be set up to receive referrals
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Quality improvements going forward
• Contact Centre Enhancement Project
• We are reviewing and analysing business processes to identify areas
of improvement for all users.
• The focus is now on quality of the end-to-end process
• We are reviewing how the system works from the point of view of:
• the contact centre• assessors• providers
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Supporting My Aged Care
• We have seen transformational change together
• Together we have had the agility to learn and adapt
• We have a joint role in success
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Commonwealth Home Support Programme (CHSP)
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The CHSP makes improvements by
Streamlining entry-level support services
Standardising entry and assessment through My Aged
Care
Increased sustainability through
client contribution
Reducing red tape for providers
Delivering services and support with a wellness approach
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CHSP services
- Service types include:
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Meals
Home Modifications
Transport
Nursing
Personal Care
Allied Health Services
- CHSP Service Gap Analysis
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Home maintenance
Domestic Assistance
Social Support – Individual
Social Support – Group
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CHSP and My Aged Care
• Direct-to-service-referrals
• Where there is a need for immediate health or safety intervention and the services are for nursing, personal care, meals or transport
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Consumer Directed Care (CDC)
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CDC Model
Restorative or reablementframework
Involvement in developing care
plansPersonal budgets
Choice in service delivery
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Home Care Reforms
The Increasing Choice in Home Care was announced in the 2015-16 Budget and will commence on 27 February 2017
The home care package will follow the consumer
Consistent national approach to prioritising access to home care
Reduce red tape and regulation for providers
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From February 2017: Funding will follow the consumer
Provider A
25 places
20 places
Provider B
Consumer
Home care package, including any unspent
funds, move with consumer
• Home care package moves with the consumer, including unspent funds
• Provider B can expand its Gold Coast service to accept additional consumers
• No ACAR for home care
Brisbane service Gold Coast service
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Prioritisation of access to home care
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Changes to approved provider arrangements
No longer apply for ACAR
Removal of existing arrangements that govern management of allocated
places Streamlining of approved
provider application process
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Short-Term Restorative Care (STRC)
• The Short-Term Restorative Care (STRC) Programme will increase care options to older people
• It is anticipated that a competitive process to allocate STRC places will be held following cessation of caretaker
• From early 2017, care will start being delivered to eligible recipients
• Enquiries can be sent to [email protected].
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Quality Indicators Update
• Phase 1 of the national voluntary QI Programme in residential care began on 1 January 2016
• All residential aged care facilities encouraged to participate from April 2016
• Pilots for consumer experience and home care are underway.
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Update on Single Aged Care Quality Framework
Single set of aged care standards
Streamlined quality assessment
Consumer choice and control
Improving performance and encouraging innovation
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2016-17 Budget Measures
• Changes to residential aged care funding arrangements
• Changes to the Viability Supplement
• Unannounced compliance visits
• Home and Community Care in Western Australia
• My Aged Care
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Consultation and co-design
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• There is a range of consultations occurring over the next few months.
• Ongoing communication, change management and transition activities.
• Opportunities to participate will be advertised in emails and newsletters to the sector, website and through direct contact with you.
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Information and resources
Advice to the Aged Care Industry - Subscribe at:• www.dss.gov.au/agedcareupdates
Aged Care Reform Enquiries• [email protected]
Department of Health website • www.health.gov.au
Department of Health YouTube• www.youtube.com/user/healthgovau
Aged Care Webinars• www.dss.gov.au/agedcarewebinars
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THANK YOU Inquiries regarding aged and community care:(07) 3037 [email protected]
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myPHN Bronze Sponsors
Office of Industrial Relations