Summit Magazine Summer 2011

8/6/2019 Summit Magazine Summer 2011

1/13


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Welcome to the Summer 2011

edition o The Summit!

Our team has worked hard

to put another great edition together

with lots o great content.

I want to frst thank all o our

clients that made the 7th Annual

Customer Appreciation Reception

at Convergence 2011 in Atlanta, GA

such a big success. Check out our

Take Aways rom Convergence

on page 18 or a great recap o the

event. The next Convergence is scheduled or March 2012 in

Houston, TX.

Registration is now open or Summit Group Sotwares 3rd

Annual Customer Conerence Summit 2011. Summit 2011 is

scheduled or October 13, 2011 at the Microsot Executive Brie-

ing Center in Fargo, ND. With dozens o sessions, third partysolution providers, and great networking opportunities we are

working hard to make this event even better than last year. Visit

our website today to register early or a chance to win a Conver-

gence credit or 2012!

2011 has been an extremely busy year at Summit Group

Sotware. We have been working to upgrade many clients to

Microsot Dynamics GP 2010 and/or Microsot Dynamics CRM

2011. I you have not yet upgraded, make sure to visit wit h your

From the Presidents Desk

account manager and get on our schedule. You should als

sider enrolling in our Managed Services Premium plan.

plan includes unlimited technical support, discounted tra

upgrades, and numerous other benets.

As summer approaches, please also note we are conti

to expand our training calendar and are pleased to oer

more Remote Classroom training classes to increase the ac

bility o our training oerings. This Remote Classroom tra

is a ull classroom equivalent including training manual

access to a hands-on lab environment, delivered 100% ov

internet. Now is the time to get signed up and take advanta

these great training opportunities.

We welcomed Luke Helm to the Summit Group So

team in March as a member o our Microsot Dynamics

Consulting Team. We are working to make several more

as summer approaches to urther expand and enhance our

I hope you nd this edition valuable and would appr

your eedback on how we can make it even better. Pleaseany suggestions to [email protected]

rst ve people to send a suggestion will get a $20 Starbuck

card!

Thanks or your continued business!

888.929.1387 :: SummitGroupSoftware


3/13

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Purchasing and maintaining sotware is a costly activity.

The expense is not only wrapped up in licensing; but in-

cludes the time that goes into keeping sotware up to date,

installing it on new workstations, and maintaining the servers

needed to provide email and other business applications.

Microsots Oce 365, the successor to the current Busi-

ness Productivity Online Services, shits a number o traditional

products and services rom the server room to the Cloud. In-

cluded in Microsots upcoming release o Oce 365 are Micro-

sot Exchange 2010, SharePoint 2010, Lync Online, and the Oce

Web Apps with (optional) licenses or the ul l Oce ProessionalPlus, plus a SharePoint-based public website. For an enterprise,

it promises convenience. For a small business, it is less expensive

and simpler than buying and managing a server.

Bundled Applications

As stated, Oce 365 comes packaged with Exchange Onli ne

2010, SharePoint 2010, Lync Online, and the Oce Web Apps.

Some o these applications are amiliar, such as Exchange and

Sharepoint, but others may not be as recognized. Lync Online is

the next generation o Oce Communications Server Micro-

sots internal instant messaging application and Oce Live

Meeting. They have combined these products into one ull-ea-

by Matt Bitzegaio Microsoft Dynamics CRM Consultant

Cloudy is Good

Ofce 365

tured communication and collaboration

tool. The Oce Web Apps are also new.

As the name suggests, these are web-

based versions o the popular Microsot

Oce tools Word, Excel, PowerPoint,

and OneNote. These tools are accessible

rom any web browser and allow seam-

less sharing o documents with other

users. With the addition o these tools,

Oce 365 is truly a unied system or

communications and oce automation.

Management Tools

Administrators will certainly ben-

et rom going down the Oce 365 path.

Setting up Exchange, Lync Online and

SharePoint servers can be a prohibitive-

ly expensive and complicated process.

These products installed on premise

require ongoing management. Sign-

ing up or Oce 365 is simple and takes

you straight to an online management

console. This covers the settings or the

service, subscription management or ac-

counts, and Oce client licenses which

can be allocated individually or via Ac-

tive Directory roles or policies. It also

displays service health with warnings

or any scheduled maintenance. All this

makes moving to Oce 365 a clear and

manageable process.

The vast majority o server eatures

needed are presented in an easy-to-man-

age manner rom laying out SharePoint

sites to sophisticated options or auditing.

There is also the ability to c reate a central

metadata store to normalize key business

and technical terms in SharePoint librar-

ies to improve index and search.

The tools or managing mobile de-

vices are particularly useul allowing the

user to set policies such as orced encryp-

tion, block devices that do not accept

policies, and remotely wipe lost devices

including iPads. The rumor is it will also

include ree support o BlackBerr y.

A ew more changes include theability to delegate a vanity domain. This

allows internal Oce 365 resources to

appear as rom the organizations do-

main instead o mydomain.onmicrosot.

com and migrates existing email do-

mains to Oce 365. Finally, Active Di-

rectory ederation services can be used

or true single sign-on which means the

same password can be used to sign into

client PCs, Oce 365, email, SharePoint,

and Lync.

Whats missing?

Oce 365 lacks the Business Data Catalog because Microsot is working on

to guarantee data privacy. Another hole is the lack o ull integration with voice

allows voice and video conversations through the desktop client, but does not yet

one number that routes to the desktop, mobile, or desk phone as one moves aro

There is no Exchange voice mail search and no mobile Lync client or a ny platorm

crosot does not plan to provide voice telephone services itsel. Instead, it will pa

with existing voice providers who can integrate their services with Oce 365

are expected to arrive in about a year. Finally, the lack o ederation with publ

services such as AOL, Yahoo, and Google may cause a ew complaints. Import

remember we are only in Beta today.

Assuming Oce 365 has the same level o reliability as Business Productivit

ce Suite (BPOS) at this price, it could be hard to make a case or on-premise

servers unless the business is regulated. The inclusion o Lync Online and Share

are the icing on the cake. Oce 365 urther extends Microsots credibility with

ness cloud services. Contact your account manager today or more inormation

see a demo.

888.929.1387 :: SummitGroupSoftwarethe Summit 2011.2 :: a publication of Summit Group Software


4/13

> Manage - Recruit, continued on

I

ts done! The Human Resources component or Microsot Dynam-

ics GP is installed. Now what? Just how is this going to make lieeasier or managing employees, recruiting new employees, moti-

vating and retain ing the workorce? Two words Human Resources.

Benets o Microsot Dynamics GP Human Resources

Manage an organization and employees by standardizing pro-

cesses. Update positions and departments with ease and quality re-

porting; ensure the hiring process is consistent by using the Appli-

cant component o Human Resources along with built in checklists

or hiring and orientation. Track training, ski lls and education along

with applications assigned to requisitions. Streamline inormation

with the integration between Human Resources, Payroll, and the

by Gina Hoener

Microsoft Dynamics GP Consultant, MCT

ManageRecruitMotivateRetain

General Ledger.

Recruit candidates by matching

external and internal applicants to open

positions, identiy skill shortages, attach

scanned resumes to candidate records,

and transorm candidate inormation

into employee records. Complete em-

ployee setup and tracking with atten-

dance and accrual options, leave ulll-

ment, training records, and company

reporting. Manage the interviewing and

hiring o applicants by setting checklists

or various positions and departments.

Track company property, orientation pe-

riods and training, and goal setting.

enable HR

proessionals to be more

efcient when tracking

employee inormation

Motivate the workorce by man-

aging perormance, benets, and com-

pensation. Implement benet plans, pay

rates, salary and promotion inormation,

and training standards. Use weighted

scores to support perormance reviews

and improve review processes by build-

ing standardized checklists. Activate u-

ture eective setup records while still be-

ing able to track history. The exibility o

workorce management will enable HR

proessionals to be more ecient when

tracking employee inormation.

Retain staf by managing their skills

and abilities. Ensure employee saety

while increasing productivity by track-

ing injuries, OSHA, goals, education,

and training. Track required tests and

education along with complying with

government regulations or reporting.

Capture changes by automating history

and keeping historical views o certica-

tions, licenses, testing, and health related

records. Empower employees and man-

agers to complete requirements by pro-

viding access to certication and training

inormation through Microsot Business

Portal.

Advanced Human Resources

Beneft Liecycle Manager is de-

signed to create deduction setup records

that will be activated at a uture date.

Previous records are tracked in history. Future Eective dates are assigned to re

and activated at the appropriate time. Future Eective records can be created o

Miscellaneous Benets, Health Insurance, Lie Insurance, and Retirement Plans

corresponding Payroll Benet and Deduction will also be activated. History is tr

or both current and uture benet inormation.

Certifcation, License, and Training Manager creates the link between

traini ng, certications, and education. Expiration dates and renewal periods are tr

and available to query on required certications and dates o expiration. Custom

ries can be created or specic groups o employees with particular certicatio

censes and/or training. This product enhances the core skill and certication tra

in the HR module. Unlimited certication, license, and training records can be cre

The SmartList Builder will allow additional queries and reporting options.

Employee Health and Wellness Manager provides tracking or all imm

tions, vaccinations, and tests or your employees. Follow-up vaccinations, immu



5/13

> Manage - Recruit, continued rom page 7

Looking to get the most benet rom your organizations annual Microsot Dynam-

ics enhancement? CustomerSource is a valuable tool available and included as a

part o the annual enhancement ee. CustomerSource allows easy 24-hour-a-day

access to an organizations specic license inormation and an abundance o inorma-

tion related to Microsot Dynamics products this is an enhancement benet you

should not miss out on.

Whether a seasoned Microsot Dynamics veteran or a new user, there are train-ing resources available through CustomerSource to enhance knowledge o Microsot

Dynamics applications. With numerous tutorials available, CustomerSource provides

a general overview o many dierent topics related to application usage. I looking

or interaction with other Microsot Dynamics users, participate in one o the online

orums provided. Through these orums, gain the ability to exchange ideas and solu-

tions with other users while keeping abreast o the latest discussions around current

Microsot Dynamics news.

In addition to the articles presented on Microsot Dynamics products, there are

also industry specic articles covering many dierent industries allowing opportunity

to learn the best practices o others in same or similar industries. Perhaps an industry

specic third-party (ISV) solution to add to your Microsot Dynamics application is

CustomerSourceYour Direct Connection to Microsoft

by Paul Johnson, CPA, MBA

in need inormation is presented on many o the options

available.

There is plenty o inormation available or technical

users in charge o an organizations internal Microsot Dy-

namics operations. Whether looking or installation and

setup guides, system requirements documentation or tech-

nical white papers, it is available through CustomerSource.

I troubleshooting an issue with a Microsot Dynamics

product, utilize the Knowledge Base to nd answers, solu-

tions, and how-to articles on the most common questions.

Questions about the next application release or evaluating

organizational IT strategy can be answered by reviewing

the Microsot Dynamics product roadmaps and ongoing

product innovation.

CustomerSource also provides inormation regarding

specic Microsot Dynamics product licensing. With the

ability to update organizational inormation and personal

proles, retrieve registration keys and track enhancement

plan expiration date, there is instant access to inormation

vital to an organizations specic license.

While all existing customers current on their enhance-

ment plan should already have access to CustomerSource,

i you have not yet set this up or are unsure how to access

CustomerSource, please contact your Account Manager or

assistance.

tions, and tests can be scheduled and the data is easily avai

Templates will acilitate assignment and tracking o req

ments by employee. Unlimited Categories, Codes, and R

types can be created and associated to related Injury and I

tracking. Because o the sensitive inormation related t

health and wellness o employees, compliance with HIPPA

lations as it pertains to the data is the responsibility o the

Benet Sel Service or Microsot Dynamics GP

Leverage the power behind Microsot Oce Share

Server and Microsot Business Portal. Quickly deploy

based enrollment to any size company. Organizations ga

ciency and control whi le employees can conveniently ev

their benets.

Rule-based conguration oers exibility o benet

ings and assigning options to employee groups. Step-by

Wizards will guide employees through the enrollment pro

Selections can be saved and reviewed beore submitting. L

data entry rom your HR proessionals and help eliminat

per-based systems by implementing Benet Sel Service.I you want to learn more about how Microsot Dyn

GP Human Resources can be put to use in your organiz

contact your account manager today.



6/13

Quote and Order

Automation Solutions

Experlogix Product Congurator

for

Microsoft Dynamics

Delivers 100% quote & order accuracySimplies sales of complex productsPortal/Web interface option

For more information, please contact

[email protected]

www.experlogix.com

The Experlogix Congurator extends Microsot Dynamics CRM and Microsot

Dynamics ERP, including Microsot Dynamics GP, into a sophisticated pricing

and product conguration system with native Microsot-certied integration.

For manuacturing applications, Experlogix congures Microsot Dynamics GP sales

orders and instantly creates bills-o-materials and manuacturing orders eliminating

the need or large libraries o pre-built BOMS and routi ngs. Experlogix expertly guides

Microsot Dynamics CRM on-premise and online users through every aspect o an op-

portunity, quote, and order.

Here are a couple o examples o how Experlogix is helping businesses today. The

rst is a technology value-add reseller that congures time-critical proposals or thearmed services in Microsot Dynamics CRM and Microsot Dynamics GP and Exper-

logix and the second a Volvo Construction Equipment dealer that congures mobile

industrial equipment to sectors that include construction, mining and utilities in Mi-

crosot Dynamics CRM and Experlogix.

Global Technology Resources, Inc.(GTRI) specializes in helping clients align IT

investments with business strategy or a diversied client base which includes every

branch o the armed services, multiple civilian government agencies and a spectrum o

commercial enterprises. The companys end-to-end consulting solutions address busi-

ness needs in LAN/WAN IT strategy, VOIP and unied communications, inrastruc-

ture, wireless, network convergence, systems management, business continuity, stor-

age & backup, and project management.

By Kathleen Hughes, Experlogix

Create Quotes and Orderswith Speed and Accuracy

Fast, Easy to Use Congurator that Integrates with

Microsot Dynamics CRM and Microsot Dynamics GP

To drive expansion, GTRI added more services or its

clients which drove a need to replace their Excel-based quot-

ing system to support the daily production o dozens o time-

critical proposals. Quoting with Excel is cumbersome and

did not allow or robust product conguration. We needed

a congurator that was ast, easy to use and integrated with

Microsot Dynamics CRM as well as Microsot Dynamics

GP, says Jeremy Johnson, GTRI Sr. Solutions Analyst. The

congurator would also need to interace with web services

rom vendors to allow or continual product and price up-

dates.

The seamless integration o Experlogix with

Microsot Dynamics CRM eliminates the

requirement or redundant data entry

Focus on Clients and Leave the Quoting to ExperlogixFlexibility was the biggest requirement in choosing a

new quoting application to meet our needs. Our vendor se-

lection process included looking at all the quoting and con-

guration applications available across multiple platorms,

continues Johnson. GTRI narrowed their search to a con-

gurator with integration with Microsot Dynamics CRM to

ensure accurate opportunity orecasting as well as a seam-

less quoting experience or their sales team. From the ini-

tial product demonstration through our go-live day, we

believed Experlogix was committed to making our project

successul and they delivered. They even tailored a ew ap-

plication releases to specical ly meet our needs.

Benets

100% accurate quotes

Improved quote delivery time

Prot margin calculations

Enhanced opportunity orecasting

Real-time sales tax calculations via AvaTax integration

Microsot Dynamics CRM integration

Since going live with the Experlogix Congurator,

GTRIs quote accuracy has increased dramatically - even

warning reps when negative prot margins have been cal-

culated prior to sending a proposal to a client. And correct

quotes convert to accurate orders which even aects GTRIs

purchasing department as signicant time is saved when cus-

tomer orders are accurate. The support and service have

been stellar. Experlogix has provided us with exactly what

we need or end-user support, says Johnson. Now we can

ocus on helping our clients align IT investments with busi-

ness strategy and leave the quoting to Experlogix.

Strongco sells rents and services mobile industrial

equipment to sectors that include construction, road build-

Featured ISV

> Experlogix, continued on page 12



7/13

ing, mining, orestry, utilities and munic-

ipalities. Volvo Construction Equipment

recognized Strongco as its largest volume

dealer in North America or 2008.

Reduce Rick o Pricing Errors and

Enhance Pipeline Visibility

With more than 600 employees pro-

viding industrial equipment retail ser-

vices at 28 branches located rom New-

oundland to Alberta, implementing a

CRM sotware program complete with a

quoting congurator tool was an imme-

diate requirement or Strongco. Quotes

and cost sheets were being handled man-

ually using Excel by the sales sta and

any supplier pricing structure changes

were communicated separately and oten

inconsistently to each sales team across

Canada. We were looking or a power-

ul quote and order congurator tool to

reduce the risk o pricing errors and we

wanted to enhance pipeline visibility or

everyone in the sales chain, says Anna

Sgro, Vice President Multi-Line Division

at Strongco. Our customer quotes need-

ed to be available to management and all

sales coordinators and we needed to be

on top o machine warranties and expira-

tion dates.

Seamless Integration with

Microsot Dynamics CRM

We evaluated other sotware pack-

ages but ound that Microsot Dynam-

ics CRM with Experlogix Congurator

was superior. The seamless integration

o Experlogix with Microsot Dynamics

CRM eliminates the requirement or re-

dundant data entry as quotes and orders

generated by Experlogix create corre-

sponding records in Microsot Dynamics

CRM, says Sgro. The innate exibility

o Experlogix accommodates our varied

equipment and attachment suppliers and

allows us to use both standard and non-

standard pricing structures. Completely

customizable, Experlogix gives us the

ability to maintain and push through up-

dates in-house and to keep our sales sta

current on pricing and product inorma-

tion.

Benets

Consolidated numerous

quoting spreadsheets

Multi-currency quotes

Accurate pricing & product

details by vendor

Improved eld sales

visibility & pipelines

Ofine quoting

Microsot Dynamics

CRM integration

In the past, quotes and cost sheets

were done manually in Excel and stored

on individual laptops. Any supplier pric-

ing structure changes were communi-

cated separately and sometimes inconsis-

tently to each sales team across Canada,

explains Sgro. Since going live with the

Experlogix Congurator, Strongco has

consolidated their product and service

options, rules and pricing into a single in-

telligent system, eliminating the need orcatalogs and cumbersome-to-maintain

spreadsheets. With Experlogix, having

a centralized and updated congurator

system reduces the ri sks o prici ng/quot-

ing errors - including machine warranty

and expirations. The integration with

Microsot Dynamics CRM gives every-

one along the sales chain a orward view

o the potential sales pipeli ne.

Ofine Quotes Synchronized Back

to Microsot Dynamics CRM

Strongcos sales orce relies on Exper-

logix with Microsot Dynamics CRM to

create proposals while traveling - oten at

a job site where network connections are

not available. Pricing and product rule

updates are communicated automatical-

ly to the eld so they can create accurate

quotes in multiple currencies each day,

says Sgro. Our ofi ne developed quotes

are synchronized back to our central Mi-

crosot Dynamics CRM server, provid-

ing great visibility into sales activity and

accurate pipelines. The Experlogix Con-

gurator has assisted us in conquering all

our quoting hurdles.

Since 1997, Experlogix has enabled

companies o all types deliver custom-

ized products and services that meet

customer requirements aster than the

competition and with higher prots. I

you want to learn more about Experlogix

and how it can help your organization,


> Experlogix, continued rom page 11

Insight - It is one on the main reason organizations purchase business applications. While m

organizations purchase applications such as Microsot Dynamics GP or Microsot Dyna

CRM to help acilitate day to day operations, they also purchase and use them to prov

perspective into the pulse o the business.

So how is that pulse taken? Typically this is done through reporting but is a repo

best way to gain insight? Insight into a business and the importance placed on that inorm

is truly relative to the consumer o that inormat ion. The insight a salesperson needs on a

basis is not the same as that o a marketing proessional, sales manager, or a customer s

representative. While commonalities exist between the characters mentioned above anddesire to evaluate the pulse o the business enabling them to make a ster and more accura

cisions, there are also many aspects which are totally unrelated which only a particular job

or person will care to analyze. Microsot Dynamics CR M 2011 brings a robust and easy

Dashboard capability which can make this business insight role based and on demand o

decision makers that need it.

Deault Dashboards

Included is an image o a deault dashboard rom Microsot Dynamics CRM 2011.

particular deault dashboard displays a unnel chart o the Sales Pipeline, a bar graph o

by Source Campaign, a stacked bar cha rt showing cases by priority ( Per Day), and a list o

See the Entire PictureMicrosoft Dynamics CRM 2011 Dashboards

by Josh Behl, MicrosoftDynamics Consultant, MCT

> Entire Picture, continued on p

activities assigned to the user logged into the system. This provides a potential answer to o

the common questions related to a Microsot Dynamics CRM implementation, Where d

when I log in to know whats going on in the system?

Microsot Dynamics CRM 2011 provides numerous out o the box dashboards, makin

role based inormation available without customization by an administrator or a user.

include: Customer Service Operations, Customer Service Perormance, Customer Service

resentative, Marketing, Sales Activity, Sales Perormance, and Microsot Dynamics CRM O

view. For example, i the Customer Service Operations Dashboard is selected, individual

get a perspective o how my support cases are being managed, who has the load o the



8/13

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Bring CRM together with all of your applications on-premise or online

Flexibleconfiguration to accommodate your uniquebusiness requirements.

Repeatablesolutions that significantly reduce or eliminate the

need for custom code.

Adapters and pre-built templatesquickly allow integration with

any business application to Dynamics CRM 2011 or Dynamics GP.

MigrateEasy, painless onboarding to your new Dynamics CRM 2011 or Dynamics G

ReplicateAdvanced reporting and Business Intelligence

Full data backup of Dynamics CRM 2011

Replicate. Migrate. Integrate.Replicate. Migrate. Integrate.

www.scribesoft.com

Many customers use Scribe to integrate Microsoft Dynamics with their Back Office,

Business Intelligence, Datawarehouse, ERP System, and more.

Featured ISV

> Scribe, continued on p

As the IT environment expands rom ser vers and the desktop to the cloud and mo-

bile devices, data integration is essential to maintain competitive advantage and

achieve success. Microsots cloud strategy aims to deliver the best experience,

the greatest choice, and the most opportunities to customers, and integration has to

be center stage or a truly seamless user experience across al l devices. Companies that

eectively integrate on-premise and cloud applications and everything in between

have more ecient and streamlined business processes with real-time access to the

inormation to eectively service their customers and partners.The Microsot Technology Stack

By any name inrastructure, IT environment, or ecosystem Microsots tech-

nology stack still dominates the IT landscape and continues to be as attractive to cus-

tomers as it is challenging to competitors. An integrated stack is a great selling point:

Windows, SQL Server, SharePoint, Microsot Dynamics, and Oce are all Microsot,

all compatible. Great! But do they really integrate together right out o the box? As

Dynamics customers well know, these products did not all originate in house and they

still need some glue (aka integration) to truly play well together. Now, add products

rom other vendors Microsot ISVs and/or non-Microsot ISVs into the mix, and

integration becomes essential to realizing the ull value o all application investments.

Business productivity using Microsot products continues to improve with continued

process enhancements and advanced

unctionality ocused on collaboration

and visualization, but data integration

remains a challenge.

Innovation and great eatures

dont mean much i the

integration vendor has

not established a base o

reerenceable customers

The temptation or Microsot cus-

tomers and partners to write a quick

little integration is high, especially

when your IT department or consul-

tants include expert sotware engineers.

Buyer beware: coding integrations is not

only inecient, but also costly, time con-

suming, and very dicult to maintain

over time. That quick little integration

program that seemed so easy to do last

year becomes a time sink as a developer

is diverted to x or change the program

again and again. This developer is not

working on other projects that bring in-

creased value to the business, and i the

organization is a systems integrator, this

developer is not servicing new custom-

ers or working on new projects. Equally

rustrating is an integration tool that is

not exible, isnt scalable, and requires

coding (!) to actually make it work or

the particular integration needs. Even

worse, are multiple integration tools

that perorm very specic, point-to-point

integrations that have been cobbled to-

gether to integrate the business. Just

as custom code can be time consuming

and inecient, maintaining two or more

integration tools or utilities is equally

inecient, time consuming, and expen-

sive. Avoid wherever possible a pastiche

o custom code, scripts, and various in-tegration tools and utilities. A good in-

tegration platorm should allow or all o

the ex and customization needed with

the Microsot stack and everything else.

Traits o the Ideal IntegrationPlatorm and Provider

An ideal integration platorm should

include unctionality that drives down

the complexity and maintenance o in-

tegrations such as an intuitive graphi-

cal user interace, unied management

console, open connectivity, and reusable

components. Building integrations in

a UI versus writing code makes it pos-

sible or partners and IT to reduce time,

complexity, and costs when building and

maintaining those integrations, as well

as opening integration to a wider skill

set than sotware engineers. Ideally, a

business or data analyst who has strong

knowledge o the source and target sys-

tems and is amiliar with database con-

cepts such as tables and views should

be able to use an integration platorm.

Open connectivity allows not only ront-

and back-end integration between CRM

and ERP, but also gives the customer

reedom to integrate to a wide v

o applications, data stores, and n

sources such as mobile applications

services, and eeds. Templates, wi

or pre-built solutions provided by t

tegration vendor should be extensi

that customers may congure the

unique integration needs. Lastly, w

ever integration platorm is chos

should accommodate upgrades i

plications without a rewrite and

existing integrations to be recon

easily.

Beyond the integration plato

sel, the vendor should have exte

experience and expertise both with

by Betsy Bilhorn, VP Marketing& Product Management,Scribe Software

What Role DoesIntegration Playin Microsofts

Cloud Strategy?



9/13

> Non-Profts, continued on p

Customers who have had the privilege o using FRx

throughout the years understand the importance o this

piece o sotware in their Business Intelligence (BI) arse-

nal. Producing highly-customized Financial Reports could be

easily handled with FRx.

With Microsot Dynam ics GP 2010, a new star shines on the

BI scene-- Management Reporter. Yes, it has a lot o the same

look and eel to it as FRx, which makes adopting its use a snap

i an organization is upgrading to Microsot Dynamics GP 2010.

There are some new eatures, though, that deserve some addi-

tional spotlight.

Report Groups

In FRx, there was the ability to chain reports together.

This meant that i one report was generated, and several otherreports were chained to each ot her, all o those reports would

run with the click o one button. But they did not all necessarily

run or the same date. This could result in reports that could

potentially be or dierent reporting periods.

Management Reporter introduces the concept o Report

Groups that simplies this chaini ng process. It is as easy as giv-

ing the Report Group a name, and selecting the Management

Reporter reports to add to that Group. This Report Group can

be called up whenever that group o reports needs to be gener-

ated. At the time o generation, choose the date or which to

generate ALL o the reports in that Group and publish them to

the Report Library.

by Rhonda Hawley,Microsoft Dynamics GP Consultant, MCT

Management ReporterMore than Just Financial Reporting

Report Library

Do you need reports, les and working papers in one shared

location so that board members or some other key group has

access without having to print and ship them? Management

Reporter has the ability to publish non-nancial, non-Manage-

ment Reporter reports and les to a Report Library which can

be securely accessed. An organization could potentially publish

a Microsot Word document, Microsot Excel document, PDF,

PowerPoint presentation, etc. to the Report Library within Man-

agement Reporter and secure them with Windows Authentica-

tion so that only those people that should have access to them

do. Subsequently, permissions to View, Edit, Create or Delete

documents can be granted to those individuals. Individual users

can be set up, and then Roles created to urther group individu-

als or easier security deployment. Security is much easier tomanage in Management Reporter as well.

LOGOS!!

Need logos on a report? Yes, Management Reporter can pro-

duce that as well!

The new Management Reporter is not FRx, but it denitely

takes the best eatures rom the reliable product, and adds sim-

plicity, unctionality and overall value to its end-users. I you

would like to learn more about Management Reporter, or dis-

cuss upgrading to Microsot Dynamics GP 2010 to tap into this

great product contact your account mana ger today.

It is important or not-or-prot organizations, including membership, e

tional, and service based groups, to routinely evaluate investments in techn

solutions. Not only can non-prots save money by moving business applic

to the Cloud where there is no expensive server maintenance inrastructur

non-prots can look to solutions such as Microsot Dynamics CRM to me

sociation management, undraising, and volunteer tracking needs. I cur

using iMIS, GitWorks, or The Raisers Edge (to name a ew), consider Micr

Dynamics CRM as an aordable solution that can deliver similar unctionalit

help employees and volunteers get more done with less rustration.

The Bottom Line

One o the top reasons current iMIS users are evaluating their associ

management system is cost. Fiscal responsibility to members requires vi

evaluation o the costs to manage an organization. This is the same when loat GitWorks and The Raisers Edge. With Microsot Dynamics CRM, qu

non-prot organizations receive special pricing. The Non-Prot Solution o

crosot Dynamics CRM includes out-o-the-box CRM unctionality. Our org

tion has worked with numerous non-prot organizations to meet needs such

Donation and pledge management

Basic volunteer tracking

Campaign management

Microsot Excel dashboard reports

Payment solution or online donations

by Eric Gjerdevig

Investments and

Technology for

Non-Profts

as well as the status o knowledge base

articles.

Customizing Dashboards

Additionally, each o these charts

included in a dashboard allows the user

to drill into more levels o detail rela-

tive to the data in that chart. However,

charts and list o data are not the only

items which can be added to a dashboard.

Other items that can be easily added to a

dashboard include:

Irames (Which could be used to

display other web pages or reports)

Web Resources (Web Page (HTML)

or Silverlight applications)

Lists (These are views or nearly

any entity in the system)

ChartsEssentially, a user can access a partic-

ular dashboard (one that comes out o the

box, a custom dashboard created by an

administrator, or a personal dashboard

created by the user themselves), view, and

interact with Microsot Dynamics CRM

data needed without having to click on

multiple places to get to that inormation.

For example, imagine a salesperson who,

on a typical day in Microsot Dnamics

CRM, spends time managing activities

(ie: Phone Calls and Tasks), sales oppor-

tunities, leads, and checking the status o

support cases tied to accounts they own.

Without dashboards, the user would

need to go to Workplace and Activities,

Sales and Leads, Sales and Oppportuni-

ties, and then Service and Cases (poten-

tially need to create an Advanced Find

query to get the right cases). Through

the use o dashboards, they could create

their own dashboard, set it to their de-

ault dashboard, and save themselves a

lot o ti me everyday.

While there is certainly a lot that

can be discussed with dashboards in

Microsot Dynamics CRM 2011, I hope

that this provides you a small peek into

what they are, what is possible, and how

this could help your organization. I you

have any questions about the dashboard

unctionality or i you are looking to up-

grade to Microsot Dynamics CRM 2011,


> Entire Picture, continued rom page 13



10/13

Need to Increase Operational Efficiency?

Find out what WennSoft can do for you!

Contact Oxana Belikh at 262.317.3727

Cost Management

Project Management

Business Insights

Service/Work Order Management

Mobile Solutions

Customer Portals

Equipment Management/Rental

www.wennsoft.com

One version of the truth.Operations. Financials. CRM.

> Non-Profts, continued rom page 17 > Scribe, continued rom page 15

Customers, prospects, and the partner community gathered together on April

10-13 or Microsot Convergence 2011. The event had an estimated 9,300 peo-

ple in attendance and was held at the Georgia World Congress Center in At-

lanta or the second consecutive year. The conerence was well received by custom-

ers and partners alike; and, as last year oreshadowed, Cloud services was denitely

being talked about in t he meeting rooms and hall s as it continues to evolve and grow.

Some interesting inormation rom this years event:

Fact: Microsot Dynam ics GP 2010 R2 was released May 1 with cool new eaturessuch as the Business Analyzer tool designed or executives to view certain data us-

ing the Light User.

Fact: ERP Online may be a realit y or the next major release o Microsot Dyna m-ics GP. The timeline on t his is slated or late 2012/early 2013.

Fact: The customer appreciation dinner at Agathas Mystery Dinner Theatretapped our acting skills.

Fact: Microsot Dynamics GP 2010 R2 will have 64 new Microsot SQL ServerReporting Services (SRS) reports or customers to utilize as well as improved Navi-

gations Lists reported to be 200% aster than previous lists.

Fact: A new buzz was Jet Enterprise the new BI solution rom Jet Reports.

Fact: Columbus IT had Dallas Cowboy cheerleaders in their expo booth.

Fact: Some new eatures or Microsot Dyna mics CRM 2011 on-premise and on-line include: Social media connectors, improved navigation, and team ownership

o records.

Fact: The volunteer opportunity through Microsot this year was building a newplayground at an inner cit y neighborhood.

Fact: An improvement in the works or the next major release o Microsot Dy-namics GP the ability to select the printer at the time o printing a document!

Fact: Convergence 2012 will be held March 18-21 in Houston, TX.

Convergence 2011

Just the Factsby Kevin Spaulding and Erin Marr

applications and integration. The provider should be established,

growing, and reputable. Innovation and great eatures dont

mean much i the integration vendor has not established a base

o reerenceable customers and an ecosystem o consultants or

partners to help you get started. The vendor should have many

active and satised customers who can validate the vendors ex-

pertise, their support and services, training, and the reliability

o their product. Its a red ag i your vendors customers arent

willing to speak with prospective customers. While past peror-

mance is a good indicator o the uture, the vendor should be

able to demonstrate innovation and vision that keeps pace with

emerging markets and technology trends. When adopting new

technologies and applications, does t he integration vendor keep

pace? The type and requency o the vendors oerings should

give a clue as to their ability or willingness to keep current with

the applications and data services you may be adopting in the

uture.

The Value o a Flexible Integration Platorm

A exible integration platorm benets system integrators(SI) through simplied implementation and maintenance o in-

tegration solutions, collaborative user experience, and global

integration support. A true multi-tenant integration rame-

work enables SIs to create and manage multiple solutions and

customers rom one dashboard. A exible integration platorm

oers a choice o pre-congured integration solutions, which

allow customization or individual customers or specic verti-

cals and allow the SI to create unique, individual integra

or customers who have specic needs that are not served

pre-congured integration solution. SIs can create new rev

streams with pre-packaged solutions that allow them to

easily distribute and monetize their IP, and save a tremen

amount o time and eort in not having to re-create the sam

with each customer.

Be Prepared or Integration Opportunities

While the Microsot stack continues to evolve bette

more seamless interoperability, your mileage still may

when it comes to true interoperability and integration i

stack. And the reality is that even the all Microsot, all the

customers likely have integration needs beyond Microso

cic applications and services. Organizations need to ha

integration strategy and platorm that can address Micros

tegration needs as well as all other non-Microsot integr

endpoints. Smart customers and partners adopt an integr

platorm to address all o their integration needs.

About the authorBetsy Bilhorn is the vice president o marketing & pr

management at Scribe Sotware. She is responsible or le

Scribes new product initiatives and guiding the company

porate and product marketing eorts, includin g the execut

Scribes go-to-market strategies.

Basic membership management

Make Work Easy orEmployees and Volunteers

Training employees and volunteers

to use out-dated systems takes valuable

time away rom the work that they could

be doing to urther an organi zations mis-

sion. Microsot Dynamics CRM works

directly through Microsot Outlook or

through the web there is little to no

learning curve. The interace is easy to

navigate with intuitive sel-help buttons

every step o the way. It is easy to con-

gure the system to match an organiza-

tions terminology and business process-

es. Setting up automated workow keeps

balls rom dropping no matter how many

people are involved in the process.

Collaboration and WebIntegration Made Easy

Another reason associations are

making the switch to Microsot Dynam-

ics CRM is the ease o integration with

other systems in use. With many non-

prots, a main goal is to expand services

oered to constituents without big in-

vestments in customizations.

Look to the Cloud

Far too oten, non-prots run their

mission critical application s on older serv-

ers stored in a basement or closet. Many

times these environments are managed

by internal resources ill-equipped to suc-

cessully maintain systems. Cloud based

systems such as Microsot Exchange On-

line or Microsot Dynamics CRM Online

provide the same end-user unctionality

without the headache and cost o servers

not to mention the uptime, disaster re-

covery, and services included with these

cloud based systems.

I you are ready to nd out more

about saving your organization time,

money, and hassle and want to discuss i

Microsot Dynamics CRM can help meet

that need, contact your account manager

today.



11/13

Ask the Expert Spotlight

Budget vs.

Actual Inquiryby Danny Rose MicrosoftDynamics GP Consultant

Alot o companies like to setup budgets withi

crosot Dynamics GP and then use FRx or Ma

ment Reporter to view budget inormation.

ever, many people are not amiliar with this window

into Microsot Dynamics GP that allows a user to qu

compare a budget to what was actual ly spent or a sel

account. (Navigate to: Inquiry > Financial > Budget v

quiry). The window is very simple and quick to use

only three options: Account Number, Budget ID and a

tion to display Net Change or Period Balances. A ter

ing the options, the Actual, Budget, Variance, and VaPercent amounts can quickly be seen. The printer i

the upper-right corner can be used to print these amo

or zoom in to the Detail Inquiry screen or a specic p

to view individual transactions.

Whats That Window

Question: How do I properly void or correct aposted transaction in Microsoft Dynamics GP?

Answer: Voiding or correcting a posted docu-ment within Microsot Dynamics GP can sometimes

conuse users due to the number o techniques avail-

able throughout dierent modules. The key to proper-

ly correcting a transaction is do so through the module

where the document originated rom. For example, i

you want to void a Sales Order Processing invoice, it

must be voided rom that module more on thi s below.

Financial Journal Entry

1 Go into Transaction Entry and select Cor-

rect.

2 A new window will open, Correct Journal

Entry. Cha nge any options i necessary and

select the Original Journal Entry to back

out. Choose OK.

3 The debits and credits rom the original

transaction will be reversed on a new trans-

action. Veriy the data on the new transac-

tion and choose Post.

Receivables Management1 Go into Receivables Posted Transaction Maintenance and enter

the Customer ID, Document Type to void, and the Document

Number.

2 Veriy the Void Date and Posting Date and choose Void.

Sales Order Processing1 Go into Sales Transaction Entry. To correct a posted invoice, skip

to step 3.2 I the document has been print ed but not posted, select the Docu-

ment Number and choose Actions > Void.

3 I the invoice has been posted, create a return by choosing Ret urn

as the Document Type and select the Customer ID. Enter the

header inormation or the return or accept the deault entries.4 Select the item numbers, units o measure, and item quantities

or the return. When entering the item quantities, a window will

open to enter the quantity being returned to each retur n quantity

type.

5 Enter amounts in the Trade Discount, Freight, Miscellaneous,

and Tax elds, i necessary.

6 I you have received payment rom the customer, enter theamount in the Amount Received eld, which is treated as a re-

turn o cash or credit to the customer.7 Choose Post to post the return.**Do not void SOP documents using Receivables Management as this will

only update the general ledger and Receivables Management, but will not

update inventory.

Payables Management1 I the document is in historical status, go into Void Historical

Payable Transactions. I the document is in open status, skip to

step 4.

2 Select the document number(s) in the range eld and change the

Void Date or Posting Date, i necessary.

3 Mark each transac tion that needs to be voided, and choose Void.

4 Go into Void Open Payables Transactions (Transactions > Pur-

chasing > Void Open Transactions) and choose the Vendor ID.

5 Repeat steps 2 and 3 to void open transactions.

Purchase Order Processing1 To correct a posted receipt or invoice. Enter a return in Retu rns

Transactions Entry.

2 Select the appropriate Type or the return. Enter the rest o the

header inormation or accept the deault entr ies.

3 Select the PO number i necessary, item number, receipt number,

unit o measure, quantity returned and veriy other elds to en-sure they are accurate.

4 Once all the required elds are completed, select Post.**Do not void POP documents using Payables Management, as this will

only update the general ledger and Payables Management, and it will not

update inventory.

Just remember voiding or correcting a transaction rom the origi-

nating module is the most important step o this process to ensure all

modules are correct in the end. For more inormation on any o these

processes, open the window and press F1 or select the blue question mark

in the lower right corner or Help, or contact our Support team or as-

sistance.

by Danny Rose Microsoft Dynamics GP Consultant

Josh BehlJosh is one o the co-ounders

o Summit Group Sotware. Prior

to starting Summit Group in 2005,

Josh worked on the Microsot Busi-

ness Solutions Global Training

team as a Business Strategist and

prior to that on the Microsot Busi-

ness Solutions Consulting team.

While on the consulting team at

Microsot, Josh began working

with Microsot Dynamics CRM

1.0. Since that time, Josh has perormed services on Microsot

Dynamics CRM ranging rom business analysis to development

work, implementations to upgrades, and data migrations. Josh

has conducted many Microsot Dynamics CRM training classes

both locally as well as in Mexico, Argentina, Canada, and the

United Kingdom.

As a Microsot Certied Trainer (MCT) since 2005, Joshhas trained hundreds o students in application, development,

design, installation, and customization o Microsot Dynamics

CRM. Additionally, he has worked on various training content

development projects or Microsot related to Microsot Dynam-

ics CRM. In his ree time, Josh spends time with his wie and kids

camping and enjoys various activities such as the YMCA climb-

ing wall, swimming, painting, playing guitar, and biking.

888.929.1387 :: SummitGroupSoftwarethe Summit 2011.2 :: a publication of Summit Group Software 20


12/13

Events Calendar2011.2To register or any o these events, go to SummitGroupSoftware.com and click on Training.

Date Workshop Type Location Course

6.20.11 Online Microsot Dynamics CRM 2011 Introduction to Duplicate

Detection and Bulk Deletion

6.20.11 to 6.22.11 Classroom West Fargo, ND Microsot Dynamics GP 2010 - Distribution

6.21.11 to 6.22.11 Classroom Chicago, IL FR x Essentials I

6.23.11 Classroom West Fargo, ND Payroll or Microsot Dynamics GP

6.23.11 to 6.24.11 Classroom Chicago, IL FR x Essentials II

6.24.11 Online Introduction to Views or Microsot SQL Server Reporting Services

6.27.11 Classroom West Fargo, ND Introduct ion to Microso t SQL Server

6 .27.11 to 6 .29.11 Remote Class room Microsot Dynamics CRM 2011 Customization and Cong urat ion

6.28.11 to 6.29.11 Classroom West Fargo, ND Microsot Dynamics and Microsot SQL Reporting Services

6.30.11 Online Microsot Dynamics CRM 2011 and Microsot SharePoint

Integration and Deployment7.12.11 Online Introduction to Microsot Dynamics GP- General Ledger

7.12.11 Online Introduction to Microsot Dynamics GP - Inventory

7.18.11 Online Microsot Dynamics CRM 2011 - Goal Management

7.18.11 to 7.19.11 Classroom West Fargo, ND Management Reporter or Microsot Dynamics GP 2010

7.19.11 Online Introduction to Microsot Dynamics GP - Payables Management

7.19.11 Online Introduction to Microsot Dynamics GP - Purchase Order

Processing

7.20.11 Online Introduction to Microsot Dynamics GP Table Relationships

7.21.11 Online Introduction to Microsot Dynamics CRM Basics

7.21.11 Online Microsot Dynamics CRM - Advanced Find

7.25.11 Online Microsot Dynamics CRM 2011 - Introduction to Workow

7.25.11 Remote Classroom Introduction to Microsot SQL Server

7.26.11 Remote Classroom Report Builder or Microsot SQL Server Report ing Services

7.26.11 Online Introduction to Microsot Dynamics GP - Receivables Management

7.26.11 Online Introduction to Microsot Dynamics GP - Sales Order Processing

7.26 .11 to 7.27.11 Class room Chicago, IL Manag ement Rep orte r or Microsot Dynamics GP 2010

7.28.11 Online Introduction to Microsot SQL Server Views or Microsot

Dynamics GP

8.1.11 to 8.3.11 Classroom West Fargo, ND Microsot Dynamics CRM 2011 - Customization and Conguration

8.2.11 Online Introduction to Microsot Dynamics GP - Bank Reconciliation

8.3.11 Online Introduction to Microsot Dynamics GP - Fixed Assets

8.4.11 Online Introduction to Smartlist Builder or Microsot Dynamics GP

8.8.11 to 8.9.11 Classroom West Fargo, ND Management Reporter or Microsot Dynamics GP 2010

8.11.11 Online Introduction to Views or Microsot SQL Server Reporting Services

8.15.11 Online Microsot Dynamics CRM 2011 - Introduction to Dialogs

8.15.11 Classroom West Fargo, ND Introduct ion to Microso t SQL Server

8 .16 .11 C la ss ro om We st Fa rg o, ND Re po rt Bu il de r or Mi cr os o t S QL Se rver Re po rt in g S er vi ces

8.18.11 Online Introduction to Microsot Dynamics GP 2010 - System Manager

8.22.11 Online Microsot Dynamics CRM 2011 - Online Lead Capture

8.22.11 Remote Classroom Microsot Dynamics GP 2010 - General Ledger

Date Workshop Type Location Course

8.23.11 Online Microsot Dynamics CRM 2011 and Microsot SharePoint

Integration and Deployment

8.23.11 Remote Classroom Microsot Dynamics GP 2010 - Payables Management

8.24.11 Remote Classroom Microsot Dynamics GP 2010 - Receivables Management

8.25.11 Remote Classroom Microsot Dynamics GP 2010 - Bank Reconciliation

8.26.11 Remote Classroom Microsot Dynamics GP 2010 - Fixed Assets

8.29.11 Online Microsot Dynamics CRM 2011 - Introduction to Duplicate

Detection and Bulk Deletion

8. 29.11 t o 8. 31.11 R emo te C la ss ro om M ic ro so t D yn am ic s GP 2010 - D is tr ibut ion

8.29.11 to 8.31.11 Classroom West Fargo, ND SharePoint Technologies and Microsot Dynamics GP 2010

8 .30.11 to 8.31 .11 Class room Chicago, IL Manag ement Rep orte r or Microsot Dynamics GP 2010

9.6.11 Online Introduction to Microsot Dynamics GP Table Relationships

9.7.11 Remote Classroom Microsot Dynamics CRM 2011 - Sales Management

9.8.11 Remote Classroom Microsot Dynamics CRM 2011 - Marketing

9.8.11 Online Introduction to Microsot Dynamics GP 2010 - System Manager

9.8.11 to 9.9.11 Class room We st Fargo, ND Manag ement Re porter or Microsot Dynamics GP 2010

9.9.11 Remote Classroom Microsot Dynamics CRM 2011 - Service Management

9.12.11 C las sroom West Fa rgo, N D M icro so t Dy na mic s GP 2010 - Genera l Ledger

9.13.11 Online Introduction to Microsot SQL Server Views or Microsot

Dynamics GP

9.13.11 C las sroom West Fa rgo, ND M icro so t Dy na mic s GP 2010 - Payables Ma na gement

9.14.11 C la ss ro om We st Fa rg o, N D M ic ro so t D yn am ic s GP 2010 - R ec ei va ble s M an ag eme nt

9.15.11 C las sroom West Fa rgo, ND M icro so t Dy na mic s GP 2010 - Ba nk Reconc il iat ion

9.16.11 C las sroom West Fa rgo, N D M icro so t Dy na mic s GP 2010 - Fi xed A sset s

9.19.11 Classroom West Fargo, ND Introduction to Microsot SQL Ser ver

9. 20.11 C la ss ro om We st Fa rg o, ND R ep or t Bu il der o r M ic ro so t SQL Ser ver Rep or ti ng S er vic es

9.20.11 Online Introduction to Smartlist Builder or Microsot Dynamics GP

9.21.11 to 9.23.11 Classroom West Fargo, ND Microsot Dynamics CRM 2011 - Customization and Congurat

9.26.11 to 9.28.11 Classroom West Fargo, ND Microsot Dynamics GP 2010 - Distribution

9.27.11 to 9.28 .11 Class room Duluth, MN Manag ement Rep orte r or Microsot Dy namics GP 2010

9.27.11 to 9.28 .11 Class room Chicago, IL Manag ement Rep orte r or Microsot Dynamics GP 2010

9.29.11 Classroom West Fargo, ND Payroll or Microsot Dynamics GP

10.3.11 Online Introduction to Views or Microsot SQL Server Reporting Serv

10.4.11 Online Introduction to Microsot Dynamics GP- General Ledger

10.4.11 Online Introduction to Microsot Dynamics GP - Inventory

10.5.11 to 10.7.11 Classroom West Fargo, ND Conguring and Administering Microsot SharePoint Server 20

10.6.11 Online Microsot Dynamics CRM 2011 - Goal Management

10.11.12 to

10.12.11

Classroom West Fargo, ND Management Reporter or Microsot Dynamics GP 2010

10.11.11 C las sroom West Fa rgo, N D I nt roduc tion to M icroso t SQL Ser ver

10 .12 .11 C la ss ro om We st Fa rg o, ND R ep or t Bu il der o r M ic ro so t SQL Ser ver Rep or ti ng Se rv ic es

10.13.11 User Group Fa rgo, ND Sum mit 2011 - Mic roso t D yna mic s Customer Con erence

10.18.11 Online Introduction to Microsot Dynamics GP- Payables Management

Courses subject to change, check t he website or the most up to date schedule.

888.929.1387 :: SummitGroupSoftwarethe Summit 2011.2 :: a publication of Summit Group Software 22


13/13

Microsot DynamicsUser Conerence

Register early or a chance to win a Convergence 2011 credit:SummitGroupSoftware.com

Participating ISV Solution Providers:

New this year are Learning Tracks

designed to guide conerence attendees

to sessions most relevant to the roll

they fll within their organization.

Microsot Executive Briefng Center

Fargo, ND

October 13, 2011

8:00am 5:00pm

Tracks include:

Accounting and Finance

Business Decision Makers

Customer Service

Developers and IT

Sales and Marketing

Summit 2011

Summit Magazine Summer 2011

Documents

Transcript of Summit Magazine Summer 2011