Summer Intern Final Report (2)

Table of Content

Summer Internship Experienc

e

Natalie WalkerMay 23rd - August 5th

sInternship Paper.................................................................................................................................3

Internship Data Sheet........................................................................................................................7

Appendix A: Weekly Reports..........................................................................................................8May................................................................................................................................................................... 8June................................................................................................................................................................... 9July.................................................................................................................................................................. 13

Appendix B: Work Samples...........................................................................................................19SharePoint....................................................................................................................................................... 19Jive................................................................................................................................................................... 20Intake Requests (List w/in SharePoint)............................................................................................................21Sourcing Deck.................................................................................................................................................. 21Infographic...................................................................................................................................................... 22Intern Presentation (Slides)............................................................................................................................. 24

Appendix C: Thank You Letter.....................................................................................................25

Appendix D: Performance Evaluations.....................................................................................27

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Internship Paper

I want to start off with soft skills that I worked on developing and improving during my internship and I will share

with you how I engaged in these during my internship. Networking, Technical and Communication skills.

Take a moment to flashback with me…

“It is a couple weeks before Internship paperwork is due and I am still searching. I am done with my coursework this semester, but I need this internship to complete my degree requirements for graduation. I have utilized on campus resources from working at the business career center to networking and working with professors and connections I’d made over the course of my college tenure. Checklist: Applied, interviewed, networked, sharp resume, very involved and in leadership positions, with relatable part-time work experience. I am asking myself, “I’m a catch right, what am I doing wrong?” I think these thoughts as continue my day to day, winding down my semester on the plains.”

Good friend to the Executive Director of the Auburn Recreation & Wellness Center and my Boss for 3 years Jennifer

Jarvis brought in former Women’s Golf coach, Kim Evans to speak at our fall all staff meeting. As Director of Operations

for Auburn’s annual Women’s Leadership Conference, I connected with Kim Evans again during the spring semester and

we discussed my current involvement and her new role with Office of Student Involvement and I passed her my resume

and she connect me with Lacey Lewis the Sr. Vice President of Finance for Cox Enterprises! Throughout the summer I

connected with and networked with people from my supply chain team, from other divisions, auburn grads, women in

my sorority and other interns! (I speak more specifically of these interactions in the Weekly Reports)

My overall impressions are overwhelmingly positive! I have really gotten the opportunity here to learn, grow,

and add value to my team and the way we do business within our enterprise. Cox is comprised of four main divisions:

Cox Enterprises – CEI (Corporate Hub & Leadership) Cox Communications – CCI (Cable System) Cox Media Group – CMG (News & Radio) Cox Automotive – CAI (Manheim, Auto Trader, Kelly Blue Book)

I worked under the Enterprise group this summer, for Supply Chain Services specifically with the Strategic Sourcing team

of 3 for a company of over 55,000 employees. Cox had several internship activities that I was able to participate in:

Internship Kick-Off (Executives spoke with us on the current & future state of the company)

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Intern Field Day Intern Community Service Day @ Henderson Park Finance Organization Team Outing (Top Golf) WSB News & Radio Studio Tour

I really gained invaluable company knowledge through these activities, was able to network with other interns and

connect with full time employees who were once interns at Cox. I also took advantage of the opportunity to network

and volunteer for an organization I was a part of in High School called 21st Century Leaders. Cox is a huge sponsor for the

program that provides weeklong summer leadership institutes for high school students to attend. I met Ed Roche, CCI

Supply Chain who is on the Board of Directors for 21st Century Leaders. While the camp staff was hosting at Emory

University, I was able to attend their Cox Day, Networking reception and dinner. This camp was specifically geared

towards students wanting to pursue business, so I was able to expose and explain to a many students about college life

and supply chain as a course of study and career path. I connected with Ed and he connected me with several others

throughout the summer to meet and start to develop mutually beneficial professional relationships at Cox!

The Business Case that drove my project for the summer was a case for change and growth across the entire

Enterprise known internally as the FutureFocus: 2034 plan. My three objectives were to help strategically manage: (1) an

increase in sourcing & procurement activities and the volume of spend around those activities, (2) increase in enterprise

contracts, and (3) an influx of new employees to our team. These things are expected as a result of a new procurement

policy release in August.

My project scope was to design and implement an internally facing supply chain team and an externally facing

stakeholder collaboration site. Driven from the business case, an internal audit, and feedback we received from our

internal stakeholders, I began to build out a plan to meet the three objectives for my team. I go into detail in Appendix B

(Internship Presentation). This project allowed me to work on cross-divisional teams and cross-functional teams. I had to

work heavily with IT, Securities, Legal, Corporate Communications and other departmental teams during sourcing

events. There were times when I felt I was being pulled between managers to work on different projects and I received

great feedback from my direct manager on ways to ask for top propriety items and work within different team dynamics.

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I participated in several other sourcing events, my manager helped to direct my learning by including me in a project,

meeting or negotiation piece for each step in our sourcing process.

Much of my time this summer was spent learning how to use SharePoint, Jive, and Axure web site development

tools. Design and content creation. CEI Supply Chain is not a traditional supply chain where you have to check inventory,

manage freight or warehouses. That kind of supply chain exists within Cox Communications, where they have a fleet of

trucks and 4 DC’s to manage the cable company. I networked with a CCI professional named David Craig who really gave

me some details on how CCI’s transportation and fulfillment team operates. I was curious everyone from his team had

once worked for C.H. Robinson as freight brokers, and one an Auburn supply chain grad! He also gave me some great

advice on MBA programs, even offered to link me up with some professionals from C.H. Robinson. I met another

professional named Scott Shirah who works in Finance for Cox Communications who is an Auburn grad and will be

finishing up his MBA from Auburn pretty soon. He also gave some invaluable advice on different types of programs and

shared with me his personal career.

One of the first projects I got to work on was a new Learning Management System RFP for our Talent Management

group. I observed the vendor demos and was a part of helping score those demos based on weighted criteria. I was even

asked for feedback of the user interfaces of the software. Ultimately got to attend the final vendor selection meeting

with 30 high level managers to sign off on the recommendation. I connected with Erika Mookerjie, as the leader on the

Talent Management side for this RFP. She is truly awesome and has become a mentor and advocate for me here at Cox. I

learned a great deal about what she does as Dir. Of Organizational change. I hadn’t heard much about it so she geared

me towards some cool authors of change management pieces, so I could do more research myself.

I would definitely recommend this internship for anyone in Supply Chain at Auburn and in virtually any major at

Auburn. This internship is not for everyone, if you’re not willing to take initiate, network and work to figure things out

yourself, you don’t want to work here. It’s not really a set here is 5 tasks I want you to complete daily, you’re give a real

world problem, for sure you are supported and given background on the assignment but you are expected to work to

solve the problem in the best way.

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To improve the internship experience for others I would advise a session or form for managers to outline their intern

project scope and session to give invaluable tips on engaging with their interns. Some managers who haven’t had an

intern or worked with entry level professionals may not understand the level and extent in which to work with someone

of less experience. I personally didn’t have problems with those but I know some other interns who did. I am currently

negotiating a position to stay on with my team. There really isn’t an entry level supply chain sourcing position available

or in existence for my group. This was a prime opportunity for me as our group is going through a time of growth and

changes, my team is working on ways to keep me around! I also really believe in the corporate values and ethics of the

enterprise, they align with my personal beliefs and background. At Auburn I loved to stay active and involved and Cox

has many avenues for me to continue those things from Auburn in a slightly different way!

I was expecting and anticipating my first job to be working the night shift in a warehouse somewhere and was

preparing for that kind of Operational Management role. Cox really showed me that the things I saw and actually enjoy

in that Operations kind of role exist in the corporate environment. I am a graduate after completion of this internship,

but this internship would definitely be beneficial for someone going back to Auburn to help streamline what classes you

want to take as electives along with the degree course work.

Cox has a slogan: “Act Now. Be Bold. Stay True.” I was able to embody those things this summer, acting when given

an assignment. Not twiddling my thumbs when I didn’t know what to do next. I took initiative, BE Bold, when I didn’t

know something I’d check the internet, even looking back in old slides through Canvas, reach out to our Help Desk, ask a

teammate and eventually my manager if others weren’t able to assist. Stay true, I was able to really just be myself, a 20

something trying to advance, learn, and grow. I showed up on time, ready to work and when I had ideas I voiced them.

Cox is a private family owned company and the dynamics of the company are awesome. Everyone was always friendly

and willing to sow seeds into me as an intern, young professional, and an individual person. When I say everyone, I

mean everyone, I also took advantage of an opportunity to attend a Women’s Leadership Conference this summer. I

reached out to connect with a Cox great named Donna Hall, who was a guest panelist at the conference and who

worked for Cox when it was just a Newspaper, the Dayton Evening News (now Dayton Daily News) in Dayton, Ohio and

now works within Cox Media Group. She responded and was very insightful during the panel presentation. I would

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encourage those reading this as a report, a hopeful Cox intern to “Act Now, Be Bold and Stay True” and things will fall

into place for you as they did for me.

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Internship Data Sheet

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Appendix A: Weekly Reports

May

Name: Natalie Walker Dates: May 23 – 27 Hours Worked: 40

Primary responsibilities: explain your main work tasks.

Attend Weekly MeetingRespond to EmailsRead up on company policies and proceduresAssist & Attend Demos & Meetings

For me this section changes there is something new every day!

Key takeaways: discuss your professional development…

Skills developed Knowledge gained Challenges addressed Contributions made

When working with and negotiating with suppliers got to have “Thick Skin” and know your subject matter on the project at hand.

Be always ready to discuss and define what you know about supply chain!

You have to sometimes be diligent when working with suppliers, ensure they are giving you the information you want and need. Don’t let things scoot by.

Learned about Ghost Card/Supplier Card Programs

Special activities: describe your involvement in unique projects, travel, meetings, etc.

CEI Sourcing Process Project Introduced Develop/ review a strategic sourcing model to be created into a web tool

for vendors to use. Created agenda and set up interviews with various people that are a part

of the CEI Sourcing Process Conference Call with Web Professionals

Amazon Business Demo Conference CallLMS (Learning Management System) Demo – RFP Stage of the Sourcing ProcessDell Software Proposal

Data Analysis on Raw Data from Dell

Additional comments, concerns, and questions.

All is going well!

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Internship Data Form

Student Name Natalie Walker

Company Name Cox Enterprises

Internship Location 6205 Peachtree-Dunwoody Rd.

Atlanta, GA 30008

Your Title Supply Chain Services Intern (Strategic Sourcing)

Dates of Employment From: May 23

To: August 5

Total Hours Worked During Internship

467

Hourly Rate of Pay $17.00

Other Benefits Received (e.g., housing stipend, travel reimbursement$, company benefits, etc.)

On-site Gym

Supervisor Name and Title:

(Intern Manager) Madalena Soares – Director Vendor Management Office

(Direct Manager) Monica Kennedy Jones – Senior Category Manager (IT)

Supervisor email and Phone #

Madalena Soares

[email protected]

678-645-0928

mailto:[email protected]

June

Name: Natalie Walker Dates: May 30 - June 3 Hours Worked: 36.25

For the week…


CEI Sourcing Process Project Executed Interviews with a number of SC & Sourcing professionals across

Cox Divisions Started to gather files and create a list of documents to include in site Wire Frame deliverable Attain the Legal requirements form for intake process

Software Proposal Data Analysis on Raw Data from Software Co. Created pivot tables based on pricing, year, product, and maintenance to

determine spend, cost savings opportunities, and compatibility with current systems



Skills – Creating Agendas, Setting Up Meetings through OutlookKnowledge

Interview Process, Formulated questions and compiled data on sourcing process, Learned T-drive setup, Reference Calls and financials assessment for vendors

Challenges Data mining, talked with manager about strategies to understanding data

and combing through what’s value depending on the specific needsContributions

Making progress on current assignments, meeting with members of other sourcing teams to help identify & determine strategies for my team


LMS (Learning Management System) Demo – RFP Stage of the Sourcing Process Viewed the first vendor video and minutes from before I started

Met Lacey Lewis! VP of Finance, Auburn Grad who connected me with the SC department at

CoxTasked to have lunch/meet and network with people 2x a week


All is going well!

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Name: Natalie Walker Dates: June 6 – 10 Hours Worked: 45.75

For the week…


Attend Weekly Meetings (1-1 w/ Direct Manager & Intern Manager)Learning Management System

Reviewed project scope, files on drive & minutes Drafted a Comparison deliverable from two different vendor demos on

four profiles Compensation Management RFP

Requirements Planning Session Consultants Meeting



Skills Creating Agendas, Setting Up Meetings through Outlook

Knowledge Review contents on internal company site and made suggestions for

improvements Challenges

Conflicting info to outlook calendars. I was waiting for person I was meeting and she was waiting for me in another conference room. Send IM msg to confirm before the mtg begins in the future.

Contributions Introduced the idea of creating infographics for the teams procedures


21st Century Leaders Business Dinner This was a program I was involved with in high school that works to

develop young leaders. Volunteered to network with HS students: explained supply chain to many

of them who had never heard of it and giving college advice. Intern Kick-Off

Got to meet & network with other interns Learned a lot about the company history background One of our leaders informed us on the future state of the organization


All is going well!

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Name: Natalie Walker Dates: June 13 – 17 Hours Worked: 45.5

For the week…


Learning Management System Final Vendor Selection Presentation w/ Division Managers, HR, etc. Q&A portion & feedback to make selection decisions

Policy Meetings Attend meetings, Check through drafts for errors and verbiage Absorbed process details and helped to distinguish between policy

content and procedural type of contentSharePoint/Jive Site

Conducted meeting to review intake form I created in InfoPath Infographic Meeting with Cox Conserves Infographic creator



Skills —Learned what to assess when doing requirements planning, important factors for IT vs Professional services category contracts Knowledge —GEP Systems, Requirements Planning, Renewals Process, Hadn’t really thought of the Financial Review data and how that really can drive the end result in supplier selection.Challenges —Reviewed legal terms within Mutual Non-Disclosure Agreements, didn’t really remember learning too much about them in my Business Law classContributions—Arriving every day, ready to work and accepting/thinking of new projects to add value to the team..


Breakfast with Ed Roche 21st CL Board of Directors that works for Cox, (CCI – Sr Category Manager)

Lunch with Top Managers – Mark, Jeff, Jim Talked about their experiences, how they got into supply chain and works

they’ve done at Cox and careers before Cox


All is going well!

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Name: Natalie Walker Dates: June 20 – 24 Hours Worked: 39

For the week…


RFP Project Reviewed Terms of our MNDA Contacted and Sent out Mutual Non-Disclosure agreements to vendors Created a spreadsheet to track submissions of NDAs & contact from supplier

SharePoint/JIVE In contact with SharePoint developers received a quote from external

source Setup and completed a tutorial of JIVE program for my managers and myself

to learn how to administer the site. Setup and completed a meeting to review documents and templates for

internal SharePoint site.



Skills MNDA, Adobe echo Sign, Networking,

Knowledge Job Shadowed – Learned renewals process for CCI, learned about Reverse

Auctions and GEP program Challenges

It’s summer and our in house SharePoint developer was out of town for weeks

Contributions Added value as an unfamiliar eye with the new policy scope and changes.


Coffee w/ Erika Discussed her role at Cox with Change Management and other career

Lunch w/ Scott Shirah AU Grad, working with Cox Communications (CCI) Finance Dept.

Judson Women’s Leadership Conference Invited to attend through Auburns Women’s Center Wonderful opportunity to meet, network and learn with other young

professionals and women from the Atlanta Area I would encourage others to find an opportunity like this in their area

Intern Field Day


All is going well!

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July

Name: Natalie Walker Dates: June 27 – July 1 Hours Worked: 41

For the week…


















All is going well!

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Name: Natalie Walker Dates: July 4 – July 8 Hours Worked: 37

For the week…


















All is going well!

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For the week…


















All is going well!

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For the week…


















All is going well!

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Name: Natalie Walker Dates: July 25 – July 29 Hours Worked: 46.5

For the week…


















All is going well!

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Name: Natalie Walker Dates: August 1 – August 5 Hours Worked: 43

For the week…


CEI Sourcing Process Project Corporate Comm – Infographic creation



Skills

Knowledge

Challenges

Contributions


Intern Final PresentationFinance Organization Outing – Top Golf


All is going well!

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Appendix B: Work Samples

SharePoint

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Jive

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Intake Requests (List w/in SharePoint)

Sourcing Deck

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Infographic

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Intern Presentation (Slides)

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Appendix C: Thank You Letter

4 August 2016

Mr. Jeffrey OsborneSr. Director Enterprise Procurement, Supply Chain ServicesCox Enterprises6205 A Peachtree-Dunwoody Rd. Atlanta, GA 30328

Dear Jeff,

I would like to take the opportunity to thank you and the team for sponsoring my internship this summer at Cox Enterprises. My experience has been extremely rewarding and beyond my expectations. In addition to engaging with the sourcing team and gaining a wealth of knowledge of sourcing and procurement policies, procedures, and methodologies; I was able to experience working in a corporate environment, networking with an awesome and diverse group of professionals and gain valuable insights on career choices.

In particular, it was a pleasure to learn from and work directly for Monica & Courtney this summer. Monica was really a tremendous manager, mentor and truly instrumental in directing my learning over the course of these 11 weeks. Their doors as well as everyone on the teams were always open if I had any questions. Monica and I had weekly 1:1 meetings very help in providing feedback and guidance on any questions or concerns that came up. Monica and the team trusted me as an intern and colleague to be handed an assignment and run with it. I am thankful for those opportunities to aid the team.

In addition, thank you for extending the option for me to continue on here at Cox in another role with our team. I look forward to growing and starting in my professional career.

Please extend my thanks and appreciation to the entire Supply Chain Services team for really an awesome and rewarding summer internship experience.

Sincerely,

Natalie Renee Walker1489 Hampton View Ct.

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Marietta, GA 30008770-265-5902

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Appendix D: Performance Evaluations Brian GibsonWilson Family Professor of SCMAuburn University College of Business(334) 844-2460

Supply Chain Management Internship – Employer Evaluation Target Submission Date – August 1

Please help us ensure that our students are fulfilling their academic and professional requirements for participating in internship programs by completing and returning this form to [email protected].

* To encourage excellent performance and facilitate improvement please share your remarks with the student.

Intern’s name: Natalie Walker

Internship Start Date: May 23, 2016 Internship End Date – Aug 5, 2016

Company Name: Cox Enterprises

Evaluator’s Name: Madalena Soares

Evaluator’s Title: Sr. Manager – Supply Chain

Evaluator’s Email Address: [email protected]

Evaluator’s relationship to Intern (supervisor, colleague, etc.): customer and internship Program Lead for Dept.

Department: Supply Chain

Please describe the projects this intern participated in:Natalie was key is setting up two sites for our team (one internal and one external) as well as helping put together our communication documents for our change management initiative as it related to rolling out our new procurement policy.

Please describe the specific tasks/work activities this intern was responsible for during the internship:Natalie worked closely with our IT team to set up a SharePoint site and our Intranet site on Jive. She also mastered putting together infographic documents and learning other related technology tools.

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Please identify the skills this intern acquired during this internship: - Working in a corporate environment- Collaboration, planning, communication and presenting- Sourcing and procurement processes- Technical skills such as EchoSign, SharePoint, Jive, Axure, Infographics and Excel

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Intern: _Natalie Walker_______________ Evaluator: _Madalena Soares__________________

Rate intern’s performance in the following areas (5 = Excellent 4 = Good 3 = Fair 2 = Poor 1 = Unacceptable)

Attribute Score Attribute Score

Ability to plan and think ahead 5 Maturity/good judgment 5

Ability to quickly master assigned work 5 Oral communication skills 4

Accuracy of work 4 Organizational skills 4

Adaptability/flexibility 5 Positive attitude 4

Attendance 5 Problem solving skills 4

Computer skills relevant to position 5 Punctuality 4

Committed to doing the best job possible 5 Versatility — skilled in more than one area 5

Cooperative/considerate 5 Willing to accept extra assignments/tasks 5

Dependability/follow through 5 Works well with others and teams 5

Enthusiastic/motivated/self-starter 4 Works well without direct supervision 5

Listening skills 5 Written communication skills 4

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Based on the individual scores above, how would you rate this intern’s overall performance?_5____

5 = Excellent 4 = Good 3 = Fair 2 = Poor 1 = Unacceptable

Do you have specific development recommendations for this intern? Work on communication and presentation skills. She is good but given her introvert personality these skills can help her further develop

Do you have specific praise regarding this intern’s performance at your organization? Natalie impressed me in her ability to jump right into areas that she had no previous experience in. She was also proactive in presenting ideas and recommendations for the topic at hand. She was focused, eager to learn and make a difference.

Hypothetically, would you recommend hiring this student based on the internship performance? Please comment.Very much so. In fact we are willing to hire her so that says a lot for her performance and impression left on the team. I have worked with a handful of interns in the past (including one from Auburn) and Natalie surpassed them as far as getting the work done with minimal supervision and maximum output.

Brian GibsonWilson Family Professor of SCMAuburn University College of Business(334) 844-2460

Supply Chain Management Internship – Employer Evaluation Target Submission Date – August 1

Please help us ensure that our students are fulfilling their academic and professional requirements for participating in internship programs by completing and returning this form to [email protected].

* To encourage excellent performance and facilitate improvement please share your remarks with the student.

Intern’s name: Monica Kennedy Jones

Internship Start Date: 05/23/2016 Internship End Date: 08/05/2016

Company Name: Cox Enterprises, Inc.

Evaluator’s Name: Monica Kennedy Jones

Evaluator’s Title: Sr. Manager, Enterprise Sourcing

Evaluator’s Email Address: [email protected]

Evaluator’s relationship to Intern (supervisor, colleague, etc.): Manager

Department: Supply Chain Services

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mailto:[email protected]

Please describe the projects this intern participated in: Natalie’s key projects were to develop an internally facing collaboration site for the Supply Chain team and an externally facing collaboration site for our customers, this include functionality and processes supporting the sourcing team, processes and policies.

Please describe the specific tasks/work activities this intern was responsible for during the internship:1) Design and development of a SharePoint site to store team documents; 2) Design and development of the departments Jive site to enable communication and collaboration; 3) Develop an automated project intake and contract intake request forms using workflow that alerts the sourcing

team and/or contract management team; 4) Develop infographics in support of the communication plan supporting the sourcing policy; 5) Participate in task associated with each step of the CEI 7 step sourcing process; 6) Create a RACI delineating roles and responsibilities for the sourcing team and our customers.

Please identify the skills this intern acquired during this internship:

Natalie learned the following technical skills: MS SharePoint (internal team collaboration site), Jive (department collaboration site), Axure (web site design), Adobe EchoSign (to secure electronic signatures on agreements), GEP e-sourcing tool (RFx distribution and management), Data analysis and Problem solving.

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Intern: _Natalie Walker____________________________ Evaluator: Monica Kennedy Jones_____________________

Rate intern’s performance in the following areas (5 = Excellent 4 = Good 3 = Fair 2 = Poor 1 = Unacceptable)

Attribute Score Attribute Score

Ability to plan and think ahead 4 Maturity/good judgment 5

Ability to quickly master assigned work 5 Oral communication skills 4

Accuracy of work 4 Organizational skills 4

Adaptability/flexibility 4 Positive attitude 4

Attendance 5 Problem solving skills 4

Computer skills relevant to position 5 Punctuality 5

Committed to doing the best job possible 5 Versatility — skilled in more than one area 4

Cooperative/considerate 5 Willing to accept extra assignments/tasks 5

Dependability/follow through 4 Works well with others and teams 5

Enthusiastic/motivated/self-starter 5 Works well without direct supervision 5

Listening skills 4 Written communication skills 4

Based on the individual scores above, how would you rate this intern’s overall performance?__4.5 (Very Good)____

5 = Excellent 4 = Good 3 = Fair 2 = Poor 1 = UnacceptableDo you have specific development recommendations for this intern? A piece of advice that I shared with Natalie is to always playback an assignment to the person communicating the assignment, to ensure that you have alignment on the “who, what, when, where and why”.

Do you have specific praise regarding this intern’s performance at your organization? Natalie was definitely a self-starter. She was very comfortable reaching out to others to ensure she could complete a task. She also did not shy-away from a task or technology that was new to her. She willingly accepted the challenge. I received complimentary feedback from team members, peers in other divisions, as well as, customers regarding interactions with Natalie.

Hypothetically, would you recommend hiring this student based on the internship performance? Please comment.Yes. It was great to see an intern come in willing and open to learn, interact well with others and make meaningful contributions.

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Summer Intern Final Report (2)

Documents

Transcript of Summer Intern Final Report (2)