summer 2018 course catalog · 2018-06-25 · $229 $229 $229 C.E.U. 8C.E.U. 8C.E.U. 8 ... while...

Copyright © 2018, PowerPhone

COURSE CATALOGCOURSE CATALOGCOURSE CATALOGCOURSE CATALOG

Summer 2018


Training Course Catalog

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ContentsContentsContentsContents

OUR MISSIONOUR MISSIONOUR MISSIONOUR MISSION ............................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................ 4444

POWERPHONE TRAININGPOWERPHONE TRAININGPOWERPHONE TRAININGPOWERPHONE TRAINING .................................................................................................................................................................................................................................................................................................................................................................................................................................................................... 5555

Course Registration ............................................................................................................................................... 6

DISPATCHU VOCATIONALDISPATCHU VOCATIONALDISPATCHU VOCATIONALDISPATCHU VOCATIONAL AND CONTINUING EDUCAND CONTINUING EDUCAND CONTINUING EDUCAND CONTINUING EDUCATIONATIONATIONATION ............................................................................................................................................................................................................................................................ 7777

Public Safety Telecommunicator Course ................................................................................................................ 7

$469 C.E.U. 40

911 Liability ........................................................................................................................................................... 7

$229 C.E.U. 8

911 Supervision ..................................................................................................................................................... 7

$229 C.E.U 8

Active Shooter Response ....................................................................................................................................... 7

$229 C.E.U 8

Crisis Communication Training .............................................................................................................................. 8

$Contract Only C.E.U 8

Disasters and the Dispatcher ................................................................................................................................. 8

$229 C.E.U 8

Domestic Violence Intervention............................................................................................................................. 8

$229 C.E.U 8

Homeland Security for Telecommunicators ........................................................................................................... 8

$229 C.E.U 8

Hostage Negotiations ............................................................................................................................................ 8

$229 C.E.U 8

Non-Emergency Call Handling ................................................................................................................................ 9

$229 C.E.U 8



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Protecting Law Enforcement Responders .............................................................................................................. 9

$229 C.E.U 8

Rewind .................................................................................................................................................................. 9

$229 C.E.U 8

Sexual and Domestic Violence on College Campuses ............................................................................................. 9

$229 C.E.U 8

Stress Identification & Management ................................................................................................................... 10

$229 C.E.U 8

The End of the Line: Your Role in Suicide Intervention ......................................................................................... 10

$229 C.E.U 8

Continuing Education Subscription ...................................................................................................................... 10

$109 (12 month subscription) C.E.U 12

Telecommunicator-CPR ....................................................................................................................................... 12

$229 C.E.U 4

TOTAL RESPONSE CERTITOTAL RESPONSE CERTITOTAL RESPONSE CERTITOTAL RESPONSE CERTIFICATIONFICATIONFICATIONFICATION ........................................................................................................................................................................................................................................................................................................................................................................................................ 13131313

Emergency Medical Dispatch Certification ........................................................................................................... 14

$399 C.E.U 24

Law Enforcement Dispatch Certification .............................................................................................................. 14

$359 C.E.U 16

Fire Service Dispatch Certification ....................................................................................................................... 14

$359 C.E.U 16

Telecommunicator-CPR Certification ................................................................................................................... 14

$Ask C.E.U 4

Call Assessment Certification ............................................................................................................................... 15

$329 C.E.U 8

Re-Certification .................................................................................................................................................... 15

$129 C.E.U 8

POWERPHONE TRAINING POWERPHONE TRAINING POWERPHONE TRAINING POWERPHONE TRAINING POLICIESPOLICIESPOLICIESPOLICIES ................................................................................................................................................................................................................................................................................................................................................................................................ 16161616



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Digital Badges ...................................................................................................................................................... 16

Online Course Policies ......................................................................................................................................... 16

Use of Cookies and Plug-ins ................................................................................................................................. 16

Academic Integrity ............................................................................................................................................... 16

Behavior .............................................................................................................................................................. 17

Privacy Policies .................................................................................................................................................... 17

Disclosure to Third Parties ................................................................................................................................... 17

Copyright and Academic Integrity Policies ........................................................................................................... 17

Our Mission

To connect people, processes, and technology in a way that empowers

public safety.



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PowerPhone TrainingPowerPhone TrainingPowerPhone TrainingPowerPhone Training PowerPhone training builds exceptional careers for public safety call handlers. Our portfolio of

courses provides a broad range of topics to empower call handlers throughout their career.

Whether you are looking for vocational training, certification or ongoing continual education,

we have something for you.

Updated twice a year, this catalog contains details of the courses we provide, most of which can

be completed at any time via our online portal. Many courses are also available in the

classroom, a schedule of their availability can be viewed on our web site

www.powerphone.com.

DispatchU courses provide vocational and career development

training for public safety call handlers from any agency at every

stage of their careers. As an alternative to registering for a single

specialized course, we offer a twelve month continuing education

subscription.

Total Response Certification courses are essential components of

our call-handling solution. Certification is available in Emergency

Medical Dispatch (EMD), Fire Service Dispatch (FSD), Law

Enforcement Dispatch (LED, Telecommunicator CPR (T-CPR), and Call

Assessment. These qualifications are valid for two years after which

the opportunity to re-certify is available.

PowerPhone courses give dispatchers choice and control. For online and classroom trainings,

bulk discounts or combined purchase discounts may apply.

Key to symbols and abbreviations used in the catalog:

DISPATCHU vocational or continuing education course

TOTAL RESPONSE certification or recertification course

Course available online

Course available in the classroom

$ The price shown is per student, unless stated as by Contract Only. State or volume discounts

may be available, please ask for details.

C.E.U. Qualifying Continuing Education Units credited to the student upon successful completion of

the course



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Course RegistrationCourse RegistrationCourse RegistrationCourse Registration

To register for any of the courses listed in this catalog, you may either:

Visit our web site www.powerphone.com and fill out a registration request. After submitting the

form, a representative will contact you to complete the registration. The form provides space

for you to specify a convenient time and date to be contacted.

Alternatively, you may call us at – 800.537.6937

The registration fees listed against each course are based upon a single student registration, unless the

course is stated as by Contract Only. For details on contract prices, plus State or volume discounts,

please ask for details.



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DDDDispatchU ispatchU ispatchU ispatchU Vocational and Vocational and Vocational and Vocational and Continuing EducationContinuing EducationContinuing EducationContinuing Education

Our vocational and continuing education courses cover current topics in emergency

communications and public safety. Continuing education courses provide the tools and

techniques call handlers need to maintain the highest standard of care in public safety call

handling.

Public Safety Telecommunicator CoursePublic Safety Telecommunicator CoursePublic Safety Telecommunicator CoursePublic Safety Telecommunicator Course

$4$4$4$469696969 C.E.U. 40C.E.U. 40C.E.U. 40C.E.U. 40

Our Public Safety Telecommunicator course accommodates PSAP’s operational needs with the

most scheduling flexibility and easiest access in the industry. Our course benefits from over

thirty years of experience training 911 call handlers and is specifically designed to get students

excited about careers as public safety telecommunicators.

911 Liabi911 Liabi911 Liabi911 Liabilitylitylitylity

$229 $229 $229 $229 C.E.U. 8C.E.U. 8C.E.U. 8C.E.U. 8

Every emergency call creates a log and journal that are admissible in court. This acclaimed

course teaches public safety personnel how to shield themselves and their agencies from costly

legal actions.

911 Supervision911 Supervision911 Supervision911 Supervision

$229 $229 $229 $229 C.E.U 8C.E.U 8C.E.U 8C.E.U 8

911 supervisors have one of the toughest jobs in public safety. They have to manage the

workings of a call center and respond instantly to the first sign of trouble. This course helps

build the skills and confidence necessary to handle both day-to-day operations and critical

situations.

Active Shooter ResponseActive Shooter ResponseActive Shooter ResponseActive Shooter Response

$229 $229 $229 $229 C.E.U 8C.E.U 8C.E.U 8C.E.U 8

From college campuses to workplace violence and mall shootings, active shooters are a unique

challenge for law enforcement agencies – and not just for the officers who respond to the

scene. In this course, students learn about the mentality and motivations of the active shooter

and build a solid knowledge base for handling these incidents.



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Crisis Communication TrainingCrisis Communication TrainingCrisis Communication TrainingCrisis Communication Training

$Contract Only $Contract Only $Contract Only $Contract Only C.E.U 8C.E.U 8C.E.U 8C.E.U 8

Train communications personnel on the critical role they have as a communications

operator in providing customer service and responding as an operator to an agency-

related or caller-based crisis, and the procedures that should follow to better protect

agency employees and callers.

DisasDisasDisasDisasters and the Dispatcher ters and the Dispatcher ters and the Dispatcher ters and the Dispatcher

$229 C.E.U 8$229 C.E.U 8$229 C.E.U 8$229 C.E.U 8

Many dispatchers are not fully prepared for a disaster to affect their community. This

course arms students with disaster response training for the lead up, duration and

aftermath of a natural disaster. Students learn the best pre-arrival survival instructions

to use during the most intense calls they may ever experience.

Domestic Violence InterventioDomestic Violence InterventioDomestic Violence InterventioDomestic Violence Interventionnnn

$229 C.E.U 8$229 C.E.U 8$229 C.E.U 8$229 C.E.U 8

Our best-selling Domestic Violence Intervention course equips telecommunicators with

the latest tactics for handling these incredibly volatile and complex incidents.

Homeland Security for TelecommunicatorsHomeland Security for TelecommunicatorsHomeland Security for TelecommunicatorsHomeland Security for Telecommunicators

$229 C.E.U 8$229 C.E.U 8$229 C.E.U 8$229 C.E.U 8

Threats to national security are at an all-time high and America’s leaders have told

citizens to serve as the eyes and ears to help prevent terrorist attacks. When people

think there’s the possibility of a terrorist attack, they call 911. This course give

telecommunicators the knowledge needed to handle calls reporting potential terrorist

incidents.

Hostage NegotiationsHostage NegotiationsHostage NegotiationsHostage Negotiations

$229$229$229$229 C.E.U 8C.E.U 8C.E.U 8C.E.U 8

Learn about the latest techniques and tactics for defusing hostage situations. With

workplace violence, school violence and domestic disturbances increasing, calls

involving hostage situations are on the rise. If a call comes in from a hostage taker or a

captive, it’s up to the call handler – literally the first person on the scene – to act quickly

and confidently to save lives.



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NonNonNonNon----Emergency Call Handling Emergency Call Handling Emergency Call Handling Emergency Call Handling

$229 C.E.U 8$229 C.E.U 8$229 C.E.U 8$229 C.E.U 8

Explore how to handle non-emergency calls efficiently while maintaining

professionalism. Whether it’s 911 or 311, your call center will receive non-emergency

calls. How your call takers respond to citizens is crucial to building a successful image for

your agency. This class prepares students to respond professionally to all types of calls

while reinforcing and refining essential communication skills that have proven effective

in call centers around the world for over 30 years.

Protecting Law Enforcement RespondersProtecting Law Enforcement RespondersProtecting Law Enforcement RespondersProtecting Law Enforcement Responders

$229 C.E.U 8$229 C.E.U 8$229 C.E.U 8$229 C.E.U 8

With high-risk law enforcement calls on the rise and officer deaths up, focusing on

officer safety has never been more critical. 911 call handlers are a vital link in the

emergency response chain serving as a lifeline to responding officers. This course helps

students gather the information needed to protect responders during dangerous

incidents.

RewindRewindRewindRewind

$229 C.E.U 8$229 C.E.U 8$229 C.E.U 8$229 C.E.U 8

This course was developed to prevent or relieve many of the emotional pitfalls that filter

into the Communications Center. When problems are evident, it may lead to employee

regression, frustration, and sometimes depression. Left unattended, these factors

impact performance and wholesome human relations. This course empower students

with techniques to help change behavior before it’s “too late” for the individual worker

and/or agency.

SSSSexual and Domestic Violence on College Campusesexual and Domestic Violence on College Campusesexual and Domestic Violence on College Campusesexual and Domestic Violence on College Campuses

$229 C.E.U 8$229 C.E.U 8$229 C.E.U 8$229 C.E.U 8

This course trains public safety telecommunicators how best to handle 911 calls about

sexual and domestic violence, particularly from the vantage point of college campuses.

By examining the specific role that 911 call handlers play in calls involving domestic

violence, sexual assault and acquaintance rape, this course teaches PSAPs how to create

a safer environment for both domestic violence victims and for law enforcement

responders dispatched to the scene.



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Stress Identification & Management Stress Identification & Management Stress Identification & Management Stress Identification & Management

$229 C.E.U 8$229 C.E.U 8$229 C.E.U 8$229 C.E.U 8

Stress can lead to increased absenteeism, burnout and high job turnover. This course

teaches students to combat stress both inside and outside the communications center

and improve their overall quality of life.

The End of the Line: Your Role in Suicide Interventione End of the Line: Your Role in Suicide Interventione End of the Line: Your Role in Suicide Interventione End of the Line: Your Role in Suicide Intervention

$229 C.E.U 8$229 C.E.U 8$229 C.E.U 8$229 C.E.U 8

Suicide intervention is one of the most impactful interactions an emergency call handler

can have with a caller. This program focuses on suicidal calls from the dispatcher’s

perspective and answers the question of what to do when a suicidal call comes in.

ContinuiContinuiContinuiContinuing Education Subscriptionng Education Subscriptionng Education Subscriptionng Education Subscription

$109$109$109$109 (12 month subscription) (12 month subscription) (12 month subscription) (12 month subscription) C.E.U 12C.E.U 12C.E.U 12C.E.U 12

Our Continuing Education Subscription provides unlimited access to a selection of trainings

featuring up-to-date instruction on the biggest issues facing public safety telecommunicators.

With twelve courses available at all times, these courses keep students current on the most

important issues in 911 call handling. Six new courses refresh the course offerings on January

1st and July 1st of each year ensuring current content.

Each subscription class takes from thirty to ninety minutes to complete and comes fully

developed with professionally narrated and animated slides

The following six courses are available through December 31, 2018:

Opioid Epidemic: Your Role in the Overdose Crisis

Outlines opioid overdose symptoms and the importance of naloxone, giving

dispatchers the knowledge to recognize overdoses and the ability to respond to

calls reporting them.

Lone Wolf Attacks

Defines the lone wolf attacker, what makes them so dangerous, and how the

dispatcher should respond to calls that report lone wolf attacks, including bomb

threats, explosions, and mass shootings.



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Civil Unrest: Responding to Communities in Turmoil

Describes causes of civil unrest, emergencies callers might report during a riot,

and vital information the dispatcher should gather from callers reporting civil

unrest events.

Entrapment by Rising Water

Discusses sources of rising water, the resulting loss of lives and property, and the

dispatcher’s role during these events.

Motor Vehicle Accidents

Focuses on common causes of motor vehicle accidents and potential obstacles

involved in the handling of such calls.

Structure Fires

Identifies the types of structure fire calls dispatchers could receive, and the

recommended steps to follow in response to these calls.

The following six courses will be available between July 1, 2018 and June 30, 2019 in addition to

the ones listed above.

Aircraft Incidents

Preparing dispatchers for aircraft incident calls by explaining types of aircrafts, related

incidents, details that might be reported about the incident, pertinent information to

gather, and vital questions to ask.

Allergies - Stings

Teaching dispatchers about emergencies caused by allergic reactions or stings.

Explaining allergy and sting types, relevant details that might be reported and are

important to gather, and necessary questions to ask.

Crimes in Progress

Instructional review of common crimes in progress, both property and violent, to help

students identify patterns amongst those crimes.

Kidnapping – Unlawful Custody

Familiarizing dispatchers with calls reporting kidnapping or unlawful custody by

explaining different caller parties who might report the emergency, details that might

be reported, pertinent information to gather, and vital questions to ask based on who is

reporting the incident.



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Outside Fires

Exploring the information-gathering process of an Outside Fire call for the different

types of outside fire calls dispatchers could receive, and teaching appropriate pre-arrival

instructions to offer callers.

Young Stroke: A Dispatcher Resource

Identifying and defining stroke among those under 65 years of age (including teenagers)

who are experiencing stroke a greater frequency. Quick identification of young stroke

incidents saves lives.

TelecommunicatorTelecommunicatorTelecommunicatorTelecommunicator----CPRCPRCPRCPR

$$$$229229229229 C.E.U 4C.E.U 4C.E.U 4C.E.U 4

Telecommunicator CPR (T-CPR) Certification meets all of the American Heart Association’s best

practice recommendations for dispatcher-lead CPR instructions including the standard that all

Telecommunicators receive at least three to four hours of T-CPR training. This course is

available to all students, your agency doesn’t have to be a user of our Total Response Protocol

System. Telephone CPR protocols are provided as part of the course materials.



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Total Response CertificationTotal Response CertificationTotal Response CertificationTotal Response Certification

*Certification programs are offered in conjunction with our Total Response Call handling Syatem

Certification training is important introductory training in the Total Response solution. It can be taken

online or in the classroom in the disciplines of Emergency Medical Dispatch (EMD), Fire Service Dispatch

(FSD), or Law Enforcement Dispatch (LED). Online certifications are also available in Call Assessment (CA)

and Telecommunicator-CPR (T-CPR).

Our certification courses combine service-specific skills training and extensive role playing using the

protocols used at your agency. Certification training courses meet or exceed all known guidelines and

have become the standard for 911 call handling.

Successful completion of a course results in a two-year certification in that discipline. Fifty percent of a

certification student’s grade is determined by the final quiz and fifty percent is determined by the

student’s performance during a practicum.

Certification Course Components

To attain EMD, LED or FSD certification, all students are required to successfully complete three

component modules:

Foundation Module

Theory Module

Practicum Module

Foundation Module

The Foundation Module is an essential component of Total Response certification serving as a building

block to success as a highly-trained telecommunicator and as the foundation for all of PowerPhone’s

protocol-based certifications. Certification courses’ foundation component familiarizes students with

Total Response’s tools and structure including protocol orientation, effective communication, and

information gathering processes.

Students certifying in multiple disciplines are only required to complete the foundation component once

in a two-year period.

Theory Module

The Theory Module focuses on content and learning objectives specific to the certification being taken.

Combining communication skills discussed in the Foundation with subject specific content and protocols

relating to these types of calls, students learn to identify significant scene conditions that would

influence recommendations for dispatch or alerts for responders to ensure their safety.

Practicum Module

The practicum is an instructor-led session providing students an opportunity to demonstrate the skills

learned in a certification course.

Practicums involve a live summary of the call-handling process and role playing exercises where the

instructor plays the role of a 911 caller and the student answers the call using PowerPhone’s Total

Response system.



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The practicum ends with a single graded exercise and assessment where the instructor leads students

through realistic scenarios where they are expected to conduct the full call-handling process from start

to finish including: receiving the call, conducting the initial survey, establishing the appropriate chief

complaint, asking the primary questions, dispatching resources, asking secondary questions, giving pre-

arrival instructions, and relaying any important information to responders and closing the call when

appropriate.

Each online course contains a practicum where a PowerPhone instructor actively evaluates students in

real-life scenarios through a web conference session.

EmEmEmEmergency Medical Dispatch Certification

$399 $399 $399 $399 C.E.U 24C.E.U 24C.E.U 24C.E.U 24

Emergency Medical Dispatch Certification (EMD) is a 24-hour core certification program designed to

meet or exceed all existing medical standards. It’s an essential component of PowerPhone’s Total

Response system. EMD certification is applicable to any public safety call-handling operation.

What happens in those minutes before help arrives can make the difference between saving and losing

a patient. This course teaches emergency call handlers how to provide lifesaving assistance in more than

40 types of medical emergencies.

Law Enforcement DispatchLaw Enforcement DispatchLaw Enforcement DispatchLaw Enforcement Dispatch CertificationCertificationCertificationCertification

$359 $359 $359 $359 C.E.U 16C.E.U 16C.E.U 16C.E.U 16

Law Enforcement Dispatch Certification (LED) teaches operators to effectively handle emergency law

enforcement calls by following a simple formula to gather and share the most important information

fast and with accuracy.

An alarming number of police officers are injured or killed prior to the arrest phase. A properly trained

emergency call handler can help protect these officers, as well as preserve evidence and assist victims.

FireFireFireFire Service DispatchService DispatchService DispatchService Dispatch CertificationCertificationCertificationCertification

$359 $359 $359 $359 C.E.U 16C.E.U 16C.E.U 16C.E.U 16

Fire Service Dispatch Certification (FSD) gives 911 personnel and public safety call handlers the latest

tools and techniques to better handle fire service communications.

This course empowers dispatchers to quickly assess emergency situations, send responders at the right

priority with the right information, and help protect callers and victims.

TelecommunicatorTelecommunicatorTelecommunicatorTelecommunicator----CPRCPRCPRCPR CertificationCertificationCertificationCertification

$$$$AskAskAskAsk C.E.U 4C.E.U 4C.E.U 4C.E.U 4

Certification (T-CPR) meets all of the American Heart Association’s best practice

recommendations for dispatcher-lead CPR instructions including the standard that all

Telecommunicators receive at least three to four hours of T-CPR training. Students enrolling in

FSD or LED certification courses may simultaneously enroll in the T-CPR course at no additional

costs. The T-CPR course must be completed within the same thirty-day requirement for

completing the FSD or LED course.



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Call AssessmentCall AssessmentCall AssessmentCall Assessment CertificationCertificationCertificationCertification

$3$3$3$322229 9 9 9 C.E.U 8C.E.U 8C.E.U 8C.E.U 8

The Call Assessment Certification course provides 911 personnel with the tools to establish standards

and conduct call reviews at the highest professional level.

Students are empowered to assess call-handling quality, evaluate call-handling performance, and

recommend changes that improve communications and response. It’s an essential component of

PowerPhone’s Total Response system.

In conjunction with this course, students are expected to use the assessment tools provided with the

version of CACH their agency has purchased.

ReReReRe----CertificationCertificationCertificationCertification

$129$129$129$129 C.E.U 8C.E.U 8C.E.U 8C.E.U 8

Recertification in each discipline must take place every two years. Students certified in multiple

disciplines are only required to take the Foundation component once per two-year period.

Recertification costs $129 per discipline and are only available as online courses.

Holders of a T-CPR Certification must complete their recertification in conjunction with their certification

for EMD, FSD or LED.



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PowerPhone Training PoliciesPowerPhone Training PoliciesPowerPhone Training PoliciesPowerPhone Training Policies

Digital BadgesDigital BadgesDigital BadgesDigital Badges

PowerPhone enables students to earn and share digital badges as proof of course completion. Badges

may be shared at the call handler’s discretion with employers, managers, professional organizations, or

anyone.

Badges are issued for successfully completing a certification course.

Online Online Online Online Course PoliciesCourse PoliciesCourse PoliciesCourse Policies

Online courses allow students to adapt their course work to their own schedule and to take classes any

time.

An email account is necessary for registration and enrollment into courses. Email may also be required

for communication with the instructor, other students, and for submitting written work.

PowerPhone courses are accessible for most Windows PC and Mac operating systems.

For support issues related to training, contact [email protected].

Adobe PDF format may be used to distribute some files. The free Adobe Acrobat reader can be obtained

from Adobe’s site as shown below.

Adobe Acrobat Reader: http://get.adobe.com/reader/

Use of Cookies and PlugUse of Cookies and PlugUse of Cookies and PlugUse of Cookies and Plug----insinsinsins

Some pages of www.training.powerphone.com use “cookies,” which are small files placed on your hard

drive for identification purposes. These files are used for site registration and customization. Cookies

cannot read data off your hard drive and PowerPhone, Inc. does not collect any personal information

regarding your computer system without your consent. By not accepting cookies, some pages may not

fully function, and you may not be able to access certain information on this site. To fully access all

training features, students should have cookies enabled, as well as JavaScript enabled.

Course completion deadlines are clearly specified in each course’s syllabus. Most of our online courses

have open enrollment, but there are time limits within which the course must be completed. When a

registration is confirmed, the Student will receive an automated email with the course’s expiration date.

If a student fails to complete the course on time, he or she will be required to contact us to ask if an

extension is possible.

All assignments will receive a grade. Grades may include participation assessments, project completion

grades and quizzes. Courses provide grading directions to assist students, but final grades are subject to

the instructor’s discretion. For any grading questions, please contact [email protected].

Academic IntegrityAcademic IntegrityAcademic IntegrityAcademic Integrity

Whether participants are enrolled in PowerPhone courses for employment or for personal development,

adherence to academic standards is expected. Written work, including but not limited to discussion

postings, essays, reflections, designs, and critiques should be a product of the participant’s efforts and

not copied from a colleague, Internet materials, books, journal articles, or other sources.



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Behavior Behavior Behavior Behavior

PowerPhone’s Code of Conduct considers hateful or derogatory comments unacceptable. Students

involved in such behavior may be immediately removed from the course at the instructor’s discretion.

This determination is made on a case-by-case basis and PowerPhone reserves the right to change its

policy.

Privacy PoliciesPrivacy PoliciesPrivacy PoliciesPrivacy Policies

We understand and respect your privacy when completing one or our courses. Beyond your name and a

short background bio statement as an orientation exercise, you are not required to divulge anything that

you do not wish to divulge while taking a course.

Disclosure to Third PartiesDisclosure to Third PartiesDisclosure to Third PartiesDisclosure to Third Parties

All personal information collected by PowerPhone during registration or completion of any course, is

considered confidential and is not disclosed to third parties. PowerPhone adheres to all FERPA*

requirements. Written and signed consent must be obtained by the student before any student records

can be released except to their administrator.

PowerPhone courses cannot be audited. Participation is an expectation in all courses.

Copyright and Academic Integrity PoliciesCopyright and Academic Integrity PoliciesCopyright and Academic Integrity PoliciesCopyright and Academic Integrity Policies

Participants in PowerPhone courses retain copyright of all assignments and posts completed by that

individual; however, all materials may be used for educational purposes within the given course. In

group projects, only the portion of the work completed by that individual is copyrighted by that

individual.

PowerPhone, Inc. may request that your materials be shared with future courses, but such sharing will

only be done with your consent. The information that you submit during a course may, however, be

used for the purposes of administrative data collection and research. No personal information is

retained without the student’s consent.

Course materials and content in printed or digital format are copyrighted by PowerPhone, unless

expressly stated otherwise. The copyrights of all non-student work are owned by PowerPhone, except in

cases where the original creator retains copyright of the material. Copyrights to external links are owned

and/or the responsibility of those external sites. You are free to view and print material from this site as

long as:

The material is used for information only.

The material is used for non-commercial purposes only.

Copies of any material include the respective copyright notice.

These materials may not be mirrored, de-privatized, or reproduced in any way without the expressed

written permission of PowerPhone, Inc.

*The Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. § 1232g; 34 CFR Part 99) is a Federal

law that protects the privacy of student education records.

For more information, email us at [email protected] or call us at 800.537.6937 or visit our

website at www.powerphone.com.

summer 2018 course catalog · 2018-06-25 · $229 $229 $229 C.E.U. 8C.E.U. 8C.E.U. 8 ... while...

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Transcript of summer 2018 course catalog · 2018-06-25 · $229 $229 $229 C.E.U. 8C.E.U. 8C.E.U. 8 ... while...