Summary

1 Company ................................................................................................................................................ 1

1.1 Standard software and packets .................................................................................................... 2

1.2 Some references ............................................................................................................................ 3

2 Overview of ‘eMeubel’ ........................................................................................................................... 5

2.1 eMeubel .......................................................................................................................................... 5

2.2 Electronic catalogues .................................................................................................................... 9

eMeubel, the software that adapts to your way of working ...................................................................... 10

2.3 Parameters setting ....................................................................................................................... 10

2.4 Create branches ........................................................................................................................... 11

2.5 Customize eMeubel with the parameter ..................................................................................... 12

2.6 Basic characteristic of eMeubel .................................................................................................. 13

2.7 Change company/branch ............................................................................................................ 14

2.8 Stock ............................................................................................................................................. 15 2.8.1 Stock creation: filling the stock ........................................................................................................................ 15 2.8.2 New stock item creation during a sale .............................................................................................................. 16 2.8.3 Stock items selection and specific tools ........................................................................................................... 17

2.9 Price management ....................................................................................................................... 18

2.10 Customer management ............................................................................................................... 19 2.10.1 Customer mailing ............................................................................................................................................. 20

2.11 Supplier management module .................................................................................................... 21 2.11.1 Sales representatives visits ............................................................................................................................... 23 2.11.2 Exhibitions and fairs ......................................................................................................................................... 24 2.11.3 Suppliers mailing .............................................................................................................................................. 24 2.11.4 Print finished/unfinished price lists .................................................................................................................. 24 2.11.5 Display comments to suppliers ......................................................................................................................... 24

2.12 Sales ............................................................................................................................................. 25 2.12.1 Order processing ............................................................................................................................................... 25 2.12.2 Quotations / Sale proposal ................................................................................................................................ 30 2.12.3 Print check ........................................................................................................................................................ 30 2.12.4 Invoicing ........................................................................................................................................................... 31 2.12.5 Deposit invoicing .............................................................................................................................................. 32 2.12.6 Select outstanding invoices .............................................................................................................................. 32

2.13 Purchase ....................................................................................................................................... 33 2.13.1 Purchase order creation .................................................................................................................................... 33 2.13.2 Check print ....................................................................................................................................................... 34 2.13.3 Invoice check .................................................................................................................................................... 34

2.14 Employees management ............................................................................................................. 35

2.15 Catalogue management ............................................................................................................... 36

2.16 Counter sale ................................................................................................................................. 39 2.16.1 Daily invoicing of the counter sales ................................................................................................................. 40 2.16.2 Find a counter sale ............................................................................................................................................ 40

2.17 Counter sale management .......................................................................................................... 42 2.17.1 Create and/or edit transaction per date ............................................................................................................. 43 2.17.2 Cash reconciliation ........................................................................................................................................... 45 2.17.3 Automatic cash reconciliation in the Accounting module ................................................................................ 45

2.18 Customer follow up: comments .................................................................................................. 46

2.18.1 Comment selection per salesman, supervisor and author. ................................................................................ 47

2.19 Deliveries/forwarding ................................................................................................................... 48 2.19.1 The planning ..................................................................................................................................................... 48 2.19.2 Check list with all the delivery documents ....................................................................................................... 50 2.19.3 Cash recovery and closing of the sale/delivery ................................................................................................ 50

2.20 Pick up .......................................................................................................................................... 51 2.20.1 Collection planning........................................................................................................................................... 51 2.20.2 Payment registration and sale completion ........................................................................................................ 52

2.21 Reserve stock items .................................................................................................................... 53

2.22 Purchase orders/invoice control ................................................................................................. 54

2.23 Warehouse product location ....................................................................................................... 55

2.24 Show room manager .................................................................................................................... 57

2.25 Sales statistics ............................................................................................................................. 58 2.25.1 Daily sales on a monthly basis ......................................................................................................................... 59 2.25.2 Daily sales per hour .......................................................................................................................................... 60 2.25.3 Sales filtered per day/month/quarter/year ......................................................................................................... 60 2.25.4 Sales per postal code per day/month/year ........................................................................................................ 61

2.26 Product statistics ......................................................................................................................... 63 2.26.1 Data input ......................................................................................................................................................... 63 2.26.2 Product selection according to the date, month, quarter or year ....................................................................... 64

2.27 Price label management .............................................................................................................. 65

2.28 After sale services: replacements and repairs .......................................................................... 68

2.29 Document and picture link .......................................................................................................... 71

2.30 Sales/purchases document integration ...................................................................................... 73

2.31 Loyalty card .................................................................................................................................. 74

2.32 Sales / sale agreement ................................................................................................................. 75

2.33 Invoices ........................................................................................................................................ 76

2.34 Picking list .................................................................................................................................... 78

2.35 Dispatch note ............................................................................................................................... 79

2.36 Delivery note ................................................................................................................................ 80

2.37 Dispatch order .............................................................................................................................. 81

2.38 After sales service document ..................................................................................................... 82

2.1 Receipt and invoice ..................................................................................................................... 84

2.2 End of day report ......................................................................................................................... 86

2.3 Labels ........................................................................................................................................... 87

3 Summary .............................................................................................................................................. 88

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1 Company Soft-Naert was formed in 1980 to deliver IT solutions. Soft-Naert has been involved in the furnishing world for over 30 years. We have a broad base of clients in Europe. After several projects our developers, in partnership with a furniture retail chain, have created eMeubel, an ERP software built specifically for the furniture world. The software has been designed to fulfil the requirements of companies with one or more retail outlets, centralized, dedicated or mixed warehouses. Our software can be fully integrated with a number of software packages. eMeubel provides a fully integrated application utilising a number of specifically designed modules to provide an effective solution for the Furniture Retail industry. Functionality is built around one seamless system that provides, customer, supplier, logistic, and accounting information in one easy to use application.

Partners

For our IT solutions and ERP software we rely on (inter) national top partners. So we can give our customers the quality they expect and need.

Soft Naert is ISO certified 9001-2008 which guarantees the level of customer service and our products; we are also certified by the Belgian State as official Information Techinology consultant and service providers.

Soft Naert ... We make IT great

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1.1 Standard software and packets eMeubel – Complet ERP software for medium large single-multi furniture stores

- Automatic import and management of the electronic catalogues from the suppliers - Orders management from the digital catalogues - Electronic order monitoring - Building of personal catalogues - Stock management - POS management - Customer – supplier management - Monitoring of the goods and warehouse management - Statistics - ...

Tribune Accountancy

- Accurate and clear business accounting - Fast and easy input - Coupling with tailored or packet ERP software solutions - Cost saving thanks to the cut of manual work - Centralized Data - Modular construction

Share DM - Document manager

- User-friendly and intuitive document management - Based on Microsoft SharePoint - Flexible version management - Workflows display for a better control - Document templates - Extensive user rights - Integration with Microsoft Office Outlook - Connection with administrative applications - Linked with Ricoh’s DigiDocFlow

Tribune CRM (Customer Relation Manager)

- User-friendly and intuitive customer relationship management - Follow up of customers, prospects and suspects - Mailinglists - Coupling with ShareDM and administration

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1.2 Some references Furniture groups and sleep sector

- AupingPlaza – Sint-Martens-Latem

- Base-X – Veurne

- Creazzi – Wevelgem

- D-KO – Roeselare

- Domo Meubelen–Leuven

- DumpiMart – Brugge

- Ergo Comfort – Veurne

- FurnInvest – Maasmechelen

- KeldermansMeubelen – Herk-De-Stad

- Meubelen Crack – Ieper

- Meubelen De Graeve – Oedelem

- MeubelenEuroshop – Doornik

- MeubelenEuroshop – Roeselare

- MeubelenGené – Buggenhout

- MeubelenJonckheere – Belsele

- MeubelenLarridon – Izegem

- MeubelenNeven – Diepenbeek

- MeubelenRobbrecht – Zwijndrecht

- MeubelenTastenhoye – Overijse

- MeubelenToff – Dottignies

- Meubelplein De Olifant – Oostende

- Natuzzi Shop – Antwerpen

- Odrada – Balen

- RR- Interieurconcepts – Knokke

- RR- Interieurconcepts – Gravenwezel

- RR- In & Out – Knokke

- Sleepy Group (23 shops in Belgium)

- So Suite – Antwerpen

- SpiersSlaap – Gent

- SpiersSlaap – Sint-Martens-Latem

- SpiersSlaap – Oudenaarde

- Stevens Meubel – Oedelem

- Top Interieur Reno – Diegem

- Top Interieur Reno – Massenhoven

- Top Mart – Izegem

- VandermeerenInterieur – Veurne

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Furniture producers

- Obumex (Staden – Brussel – Antwerpen – Knokke) o Chickten producer

- Durlet o Sofa producer

- NDJ o Furniture producer

- Kesteloot o Classic furniture producer

- Lsbedding o Latex and traditional matrass producer

- Duvatex o Materass producer

- Young Line Furniture o Furniture wholesaler

- Foamflex o Seats for furnishing and for automotive producer

We are also operating in other industrial sectors:

- Textile - Rental services - Wholesalers - Distribution - Industrial production - Trasport

If requested we will be glad to give you all our list of customers.

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2 Overview of ‘eMeubel’

2.1 eMeubel

eMeubel: the ERP software created specifically for the furniture retail sector.

Below some examples of the functionalities of eMeubel

Stock items, prices and catalogues

Monitoring and management of the purchasing operations

Warehouse management

Monitoring of suppliers and customer management

Price labels management

Accurate after sales service management

Counter management

Over the counter sales.

Pick up and delivery planning

Statistics and historical data management

Invoicing

What does eFurniutre means? The letter e stands for edi – electronic data interchange – between the

furniture producers and the reseller and data management between different branches.

The integration of the administrative and commercial processes gives the following advantages:

Automatic stock item import via Excel files (with csv extension) or via e-platform for data exchange

(where existing)

Automatic price setting

Automatic and standard supplier’s order

Order confirmation with the supplier’s order code

Automatic ordering block system for stock out of production

Accurate information to the customers concerning the timing of delivery and after sales service

Increased efficiency thus reduction of mistakes

Simplified price creation, customer management, suppliers and delivery management, ...

Everything can be analysed: customers, suppliers, orders, stock, etc. It is always possible to give a fast and

accurate answer to your customers.

Fast over the counter sale due to the bar code scanning

Constant stock monitoring

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Warehouse management

Showroom management

Follow up after sales services

Correct pickup and delivery planning

Ability to cross reference data in order to create accurate statistics that justify expenditure or regional

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Easy to use software; all the functions can be carried out using the keyboard or mouse

eMeubel can be completely integrated in your accounting module software.

Linking our program to your accounting module software will speed up all the administrative process; once populated the data in our software will automatically be exported in the accounting module software. With one operation the data will be processed in eMeubel and, in the same time, catalogued in the chosen accounting module application. The eMeubel – accounting module connection brings the following advantages:

Automatic sales invoice creation, deposits and sales over the counter

Via the sales invoice control in eMeubel the invoice will be automatically allocated in the general/nominal ledger of the accounting software

Automatic registration of cash receipts

Corrections and manual changes are always possible

This implies:

Huge time saving

Elimination of repetitive actions

Identification of partially paid invoices

Reduction of human error

Fast and easy month end procedure

Faster data retrieval

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Other measurable advantages :

Customer satisfaction

Increased employees performance

Standard and uniform shops: all the stock and the display areas having uniformed labels

Faster reaction to the customer requirements

...

eMeubel is integrated to MS Windows

the software is user friendly and intuitive; this allows the users to concentrate on the work in hand reducing the time to learn the program.

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The software backbone, the menus and the actions to be taken have been studied to follow the same way of working of the majority of the furniture POS.

All the operations can be made with the keyboard or mouse. All the print can be first viewed on the screen, print or exported to the relative MS Office program.

It is not necessary to be technologically literate to use our software

Note

eMeubel is updated twice a year with new functions and modules. The updates of the software is included in the yearly fee while the new modules can be purchased or not, depending of the specific needs of our customers.

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2.2 Electronic catalogues A key function of eMeubel is the ability to import electronic catalogues directly from the suppliers. The software can import them via excel files (with extension csv) for linear stock, or via PTN format if the stock are in a matrix.

The full list of clients can be provided upon request

This brochure is a general overview of the functionalities of our software; this is not a user manual but a commercial document. To have a detailed understanding of the software is strongly suggested to ask for a personal

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eMeubel, the software that adapts to your way of working

Even if working in the same sector, every company follows different procedures and approaches to the business. eMeubel can fully adapt to the needs and specifications of our customers. Together with you we will model the software to answer all your requirements and to adapt to your way of working changing the parameters, the text on all the documents, the menu, the settings... below are some examples:

2.3 Parameters setting The parameters settings allows the system to adapt completely to the needs of your company

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2.4 Create branches Configuring the parameters and specifications per single branch.

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2.5 Customize eMeubel with the parameter All the windows of eMeubel can be renamed with codes that are more familiar to our customers. Simply pressing Ctrl + W will allow the administrator to change the shortcut, for example typing CAL will appear the window “Calculator”.

Text creation on the invoices, receipts, delivery documents, etc.

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2.6 Basic characteristic of eMeubel eMeubel is a modular software application with a base and several optional modules that can be added according to the requirements of our customer’s. The main module includes:

Complete automatic stock, model group of stock and price management Import of Excel files (with csv extension) Customers and supplier management Processing orders and quotation Order to suppliers Payments, deposits Invoicing management Warehouse and inventory management Identification and management of the stock, creation of price labels and product labels for the

warehouse Historical data Mailing customers and supplier Gift voucher’s Postal codes and addresses Password management and employees Event management Employees management, department managers and external sales force

eMeubel works with passwords for security reasons and to determine the level of information the user can access.

The password can be changed anytime.

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2.7 Change company/branch eMeubel can be used by companies structured in different ways thanks its extreme flexibility; it can be divided per VAT number, accounting module , per group or per branch. It is enough to activate the branch with the right button in order to have a detailed vision of all the activities or to have a panoramic view of the whole group (sales, quotations, stock, statistics ...).

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2.8 Stock The stock creation, group of products, price management (there can be different prices per every shop), the discounts applied to the composition of multiple stock from different suppliers, the margin on every single stock. These are some of the functions available on eMeubel. With our software it is possible to work with electronic catalogues directly imported from the suppliers or created internally. If the suppliers do not provide a catalogue in electronic format than it is possible to create your own stock selection and catalogues.

2.8.1 Stock creation: filling the stock

The stock is generated from the window “Stock data”. Suppliers, models, groups (sofa, living room, dining room, and bedroom), prices, options and other general configuration are all filled in this window.

The stock can be catalogued in different groups. The group can always be changes anytime.

The building structure of the stock is totally flexible and it’s possible to assign multiple descriptions to one or more stock item at the same time.

The stock numbering can be automatic, semiautomatic (473-5000-2214: where the first numbers

indicates the suppliers, the second the model and the third the stock) or semiautomatic alphanumeric (DOI – LUN -1001 where there are input the first letters of the supplier, the model and the ID number of the stock)

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Once the stock has been created a barcode will be generated and it’ll appear on the product label placed

on the stock itself (it can be a standard stock or a decoration). The supplier’s barcode can be used where provided. The labels can be printed without limitation.

2.8.2 New stock item creation during a sale

A new stock item can easily be created from an existing one (e.g. same stock with a different tissue or dimensions). Let’s assume you sold a stock item not available. A purchase order needs then to be created; after a database research you realize that it was never loaded in it. Common stock items can be copied and adjusted, then saved as a new stock item. You’ll then modify the options and specifications. Once OK is clicked a new stock will be created.

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2.8.3 Stock items selection and specific tools

In eMeubel the stock items search is fast and intuitive. It is possible to find the stock items by typing the stock code (full or a part of it), its full or partial description, the colour, supplier, model, group, etc. Furthermore is also possible to see in real time the stock availability in your own warehouse, in other warehouses of the group or in the centralized one. In the window are also displayed the items allocated for the other customers, the items assigned to a specific sale and possible other pending orders on the allocated items.

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2.9 Price management eMeubel manages multiple price list and their changes. Working with our tables will simplify the price settings and will delete the manual calculation per single item avoiding mistakes and loss profit due to wrong price settings. It is possible to set the prices per supplier, including all the necessary options like commercial discounts, mark up, financial discounts, etc. When a new model or stock is created, eMeubel automatically applies the terms agreed with the supplier and calculates the margins. All the prices of single stock, models or collection can be changed manually.

In the price parameters is possible to set the mark up according for the supplier, model or stock; the margin can vary from branch to branch and so do the prices. Every shop of the same group can have different prices for the same items. Prices can be modified anytime; the prices can change according to the date as well (for example in January I can set the prices for the May and September sales and the prices will change only from the date I set). eMeubel manages both linear and non-linear price adjustments. The price management begins with from the supplier to the single stock prices can be managed anytime and by different persons. With one click it is possible to set several different options like, for example, foreseen that from a certain date there will be a price increase from a supplier for some stock, some models or the entire price list.

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2.10 Customer management All the customer data is saved in the customer management module. If the data changes in the sale window it will also automatically be modified in the customer management module without any manual input From here it’s possible to access to all the relevant customer information; the internal comments can be filled in a specific box and the sales, purchase and after sales services can be all displayed in the same window.

Emails can be sent from contact manager.

It is possible to view the sale proposals, sales, open and closed invoices per single customer.

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2.10.1 Customer mailing

To send an email to customers it is not necessary to create a mailing list; just select the targeted groups and subgroups and an excel file will be created with all the data needed.

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2.11 Supplier management module The supplier management is similar to the customer management. The communication system and the notification can be chosen (fax, mail, PTN). The notification for the ordering, the sales and prices conditions, payment terms, etc. can also be selected from the shortlist.

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Clicking “Query PO” from the main window will give the opportunity to see the complete purchase history with all the suppliers.

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2.11.1 Sales representatives visits

It’s possible to keep track of all the supplier’s agent conversations, quotation and agreements. It is possible to insert the topics and the list of actions to be taken. They can be viewed on screen or be printed as a report.

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2.11.2 Exhibitions and fairs

A list of fairs and expositions visited or future events can be followed up. Per single event it’s possible to write notes, agreements and complaints.

2.11.3 Suppliers mailing

The mailing to the supplier is the same structure of the customer mailing previously described.

2.11.4 Print finished/unfinished price lists

All the price lists completed can be printed and a report with the unfinished ones created. The report will also mention all the changes waiting for approval.

2.11.5 Display comments to suppliers

It is possible to select the comments related to the suppliers for purchase and sale.

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2.12 Sales

2.12.1 Order processing

The orders can be processed in three different methods: the first one is a fast order creation generally used by the sales force at the moment a sale is closed. They only fill the basic data while the other fields will be completed later. The second method is the processing of the order from the front office and the third one is a complete back office order creation (generally used after the sale has been completed and all the data including deposit amount and delivery date requested are available). Depending on the size and structure of your company the software adapts to your way of working and the data processing will follow your standard procedure. It is also possible to work with different level of controls; all the sale/purchase orders can be sent directly or to be checked by one or more supervisors following the structure and the company’s hierarchy.

In this screen limited filed can be inserted: customer address, total amount of sales, deposit and the assembly time. All the other data will be filled in a later stage. It is then possible to monitor all the sales, for example it will be known that the sale was made at 16:31 by the salesman DV and the deposit will be immediately allocated in the accounting module.

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This screen is used to generate a sales order directly with the customer. It is also possible to print the sales order to be given to the customer; all the information is immediately allocated in the accounting system.

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In the “Back office sales order creation” a new order can be created or completed. Thanks to the design of the window is very easy to complete the order to the supplier once the sale is closed and the stock item needs to be ordered.

The deposit is booked immediately in the accounting module. The deposit can be modified Click the button “Create PO” to create a purchase order to the right supplier with the right sale conditions

and prices. Once the order has been completed the invoice can immediately be created. It is possible to stop the invoice any time. The sale can be converted in counter sale in order to be able to give the receipt to the customer (if

needed). The stock in all the warehouses is updated in real-time. It is always possible to check the availability status of any stock in all the warehouses, if it is reserved for

another customer, if it has already been ordered etc. It is also possible to book it from any warehouse, to move it from one to another location, to set the priority of the order or take it from the showroom.

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Stock item selection: Searching and selecting the items in eMeubel is easy and intuitive; the two operations can be executed in the same window. It is not necessary to have all the info to find the items; all that is required is the full or partial stock item identification code, name, description, colour, producer, model, etc.

A stock item can be selected also from the catalogue. How does it work? Click on the catalogue button (or press F11) and configure the item selecting the options available. Once the configuration is completed the stock item will be automatically added to the sales order. Selecting the supplier all the available models will be displayed; selecting from the stock item the option P4Syncro 3-r is possible to create all the options of the item itself.

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Once all the options have been chosen by pressing the OK button the configuration will be complete. It’s possible to select all the stock items from this window. Once the selection of the items is completed by pressing END the selected item will appear in the sale line. Non existing combinations, out of catalogue/collection stock cannot be chosen; this helps the operator to avoid mistakes.

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2.12.2 Quotations / Sale proposal

Quotation and sale proposal can be checked in eMeubel from the window “Select quotation per branch”.

2.12.3 Print check

It is possible to have a large number of different reports; here some examples: “Print uncompleted sales”, “Print complete sales”, “Print sales not fully paid”, “Print sales to be delivered”, “print sales postponed delivery sales” ...

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2.12.4 Invoicing

After the sales order is completed, the invoice can be printed immediately. It is possible to print them before the due payment or afterwards as receipt.

Our software will explain step by step how to create and to print an invoice.

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2.12.5 Deposit invoicing

Deposits’ invoices can be done per week, day, etc.

All the invoices can be printed without limitations.

2.12.6 Select outstanding invoices

If the customer asks for the invoice at the delivery but the sum has not been totally paid, by clicking on “Create invoice” the document will be printed before the total due sum will be paid. This procedure is extremely important for the accounting module system to avoid losing information about payments and customer balance. The full outstanding invoices list can be printed per branch.

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2.13 Purchase

2.13.1 Purchase order creation

From the purchase orders screen all the purchasing operations can be managed and checked. These orders can be modified any time before sending them. In eMeubel you can work in different ways, back to back orders (Just in Time, the item will be purchased once it’ll be sold), working with a single purchase for multiple sale or working with variable stock.

Once the purchase order has been created it’s possible to print off automatically the product identification labels. Depending on the parameter settings several different data can be printed on the labels; it can be mentioned the customer reference number, the product description, the number of components per item, etc.

The gross purchasing price is completed automatically and it is used as the base to calculate the net price including commercial and financial discounts.

The sales and customer ID are displayed on the order The delivery terms address, stock level, standard or exceptional delivery can also be mentioned on the

order. The data displayed on the orders can be customised via the parameters.

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2.13.2 Check print

A large number of different reports can be printed. E.G.: “Print all the purchase orders”, “print all the purchase orders not delivered yet”, “Print the purchase orders not yet confirmed by the supplier”, “Print the purchase orders not yet confirmed by the supervisor”, etc.

2.13.3 Invoice check

The invoices can easily be checked from the window “Control purchase invoices”. It’s possible to check an extensive number of data filtering the outcome for date, invoice number or the changes made.

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2.14 Employees management eMeubel manages tasks, working hours, employees data and functions of the workforce. From this window is also possible to set the level of security, passwords, what the employee is allowed to see and the software access management.

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2.15 Catalogue management Apart from importing the electronic catalogues directly from the suppliers, it’s also possible to create personal ones via our catalogue creator. The final layout of personal catalogues is identical of the one imported from the suppliers.

Thanks to the configurator the sales/purchase order creation is much easier and it’s not necessary to create the items one by one. With our electronic catalogue anybody can configure the selected item simply following the building options. The categories (living room, kitchen, dining room, and sleeping room) are the starting point to create models. With those models then the stock items will be created. Models and stock items can be filled in the same way. It’s possible to create a specific model using all the supplier standards; modifying then the optional new models will be created.

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Example: Catalogue building: different coatings for a producer’s sofa. Usually those are standards for all the models. In eMeubel this parameter can be set as standard option for all the models; in this way it is much easier to create the item option matrix. How to proceed: first of all a standard category will be set up E.G. living room, kitchen, dining room, and sleeping room. After that the description must be inserted: 1 seat, 1.5 seats, 2 seats, etc. To complete the stock the other options have to be filled in, like coating, colour, feet and so on. Once the stock item is ready (2, 3 seats, puff), it can be used to create a standard model; from this model then a wide number of stock items can be created simply changing or adding different options. It is also possible to copy and paste options from old to new models. Example: Model Lima

1- seat 1,5-seat 2-seats 2,5-seats

Category A 100 110 120 125

Category B 105 115 125 130

Category C 110 120 130 135

Category D 115 125 135 140

Category A is model Empire (with different colours) Category B is the model Jitop, Nevada, Picasso (with different colours) Category C is the model Comfort, Discovery, Jumbo (with different colours) Category D is the model Britt, Surat (with different colours) Options: Extra pillows Foot: Stainless steel or Wengé

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2.16 Counter sale A fast and efficient counter sales system is essential for a shop with a vast selection of furnishing items or with a cash & carry structure. The counter sale transactions are simple and, whether the operator works with the keyboard or the touch screen, the operations can be completed fast and without problems. The bar code created by eMeubel or imported from the suppliers will help closing the sale in seconds and automatically print the receipt. From the counter sale screen click on the button “Invoice”, and an invoice will be created.

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2.16.1 Daily invoicing of the counter sales

It is possible to have a printout of all the receipts and the invoices created at any time. We will review in paragraph 6 about the creation of invoices.

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2.16.2 Find a counter sale

The counter sales should be quickly and easily recognizable; eMeubel makes it possible thanks to a detailed and user friendly search window. There are several filters available like, for example, outstanding invoices, sale to be invoiced, closed and paid ones, etc. It is also possible to search for a sale using different input e.g. customer names (initials or partial names are enough), address or sales date.

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In the same way it’s possible to search the specific counter sales selecting the date or having a panoramic view of all the counter sales activities. Verification of the data assists identifying possible mistakes and discrepancies in the accounting module.

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2.17 Counter sale management eMeubel manages all the shop(s) POS and the cash movements. Deposits, payment at the delivery, cash and carry, over the counter sales etc are automatically recorded in the cash register. It’s possible to work with multiple POS and different transaction type (follow up cash flow like, for example, a second deposit before delivery) The Pos can be checked at the end of every day simply by printing the report. The payment methods can be selected in the configurator.

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See below: cash movement per branch.

All the cash movements are registered mentioning the payment method and the description.

2.17.1 Create and/or edit transaction per date

If the payment method is incorrect (example: cash instead of VISA), it’s possible to correct the mistake or too delete the entire operation.

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POS management All the counters can be checked together or one by one, full or partial controls of any cash register can be done. Selecting the window “Check POS” all the past operations made during the day will be displayed including the total sums of the payments received.

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2.17.2 Cash reconciliation

After the check it’s possible to print the cash reconciliation that can be only checked from the screen or printed out. Several different filters such as cash register, payment method or date can be applied.

2.17.3 Automatic cash reconciliation in the Accounting module

The cash reconciliation can be automatically sent to the accounting system for the data registration. With the eMeubel integrating with the accounting module once the data is completed in our software they are automatically exported including the cash register deposits and invoices. Thanks to this automation you can manage the payments and payment method: cash, credit card, debit card, check. If set in the parameters, every operation may require a supervisor authorization. Also this operation therefore can be set as “To be approved by the supervisor” (example: a list of open invoices needs to be approved in order to process the order), or an automatic approval can be set in order to speed up the processes.

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2.18 Customer follow up: comments Customer service is a key aspect of the furniture retail business. In eMeubel there is a clear and simple CRM (Customer Relation Management); by pressing F12 a window will open with all the customer information; purchases, services and all possible issues and problems can be seen in one single view. All the conversation and memos can be completed helping the sales team and the customer service operators to monitor constantly the progress of the customer’s issues. The memos and the comments increase the efficiency of the company; the customers can be followed up by different people since all the historic data is available for everybody.

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2.18.1 Comment selection per salesman, supervisor and author.

All the comments can be completed by the sellers, project managers or authors. Once completed, the comments can be read, approved and then archived by the supervisor.

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2.19 Deliveries/forwarding In an easy and intuitive way eMeubel manages the whole delivery planning. Thanks to the user friendly interface it will be easy to plan and monitor all the deliveries, timing, assembly per single truck, route or date. From here the vehicles can also be managed (km cost, insurances, incidents, etc).

2.19.1 The planning

The planning can be populated simply by inserting the deliveries in the foreseen days after having agreed with the customer.

Once the delivery orders list is checked, the next step is to arrange the trips in the delivery planning. From this window new deliveries can be arranged, planned trips can be modified and after sales services pickup or delivery can be arranged; van drivers, vehicle management and assembly team are also managed from here.

Clicking on the button “Telephone list” all the orders ready to be delivered will appear with the required delivery date and customer contacts. Once we have received the date and hour confirmation from the customer it’ll be possible to complete the details for the delivery. Thanks to the coupling with MS Map Point and Google Maps the best dispatch note can be selected without making mistakes.

Once the start time and the expected assembly time are filled in, eMeubel will automatically calculate the total time simplifying the next delivery plan and avoiding excessive loading.

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From the delivery and customer line is possible to go to the sale itself (or service in case of after sale reparation/substitution); from the calendar is also possible to print all the necessary documents for the transport/assembly. (See next page).

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2.19.2 Check list with all the delivery documents

In this window all the deliveries can be planned and all the documents printed:

Picking list (the first delivery will be placed at the end of the trailer)

Transport document

Goods acceptance document (optional)

Delivery document for the customer

Comments can be inserted including changes of day, hour, van, etc.

2.19.3 Cash recovery and closing of the sale/delivery

After the assembly is completed, the sales will be completed entering the money received and, eventually, the comments/disputes.

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2.20 Pick up Commonly the shops give the option to pick up the furniture and furnishing; with this module the collections can be easily managed.

2.20.1 Collection planning

In this window all the pickups from all the branches can be managed and checked.

Clicking on the order line all the sale details can be seen. Following the same style of the delivery planning, the pickup planning has a customer management provides all the information to contact them when the goods are ready to be taken from the warehouse.

It is also possible to complete the information with any comment.

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2.20.2 Payment registration and sale completion

The customer payments are registered in this window. Here all the notes and customer receipts can be printed.

The warehouse manager can close the sale from this window or it can be sent to the main office to close it.

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2.21 Reserve stock items A report with the stock items delivered to the warehouses compared with the purchase order to the supplier can be printed to check if all the goods are arrived and if it is what has been asked.

It is also possible to print the stock specs and the customer allocation.

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2.22 Purchase orders/invoice control eMeubel automatically integrates to the accounting module the purchase invoices in one single operation. Once the purchase invoice is approved, the software automatically transfers the data to the accounting module and in the “Financial management” module.

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2.23 Warehouse product location eMeubel identifies the specific company by branch or department. It is also possible to create more internal locations to stock the products correctly and to easily manage the warehouse.

Once the goods are accepted and cleared they can be stored in a specific location according to the stock category, placed on trolleys with customer identification labels. (Those data can be seen from several different screens as, for example, the sales order) The goods can also be allocated for a specific customer immediately during a sale.

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The goods location can be changed anytime Panoramic stock view of all the branches, departments, positions and trolleys Multiple dedicated and central warehouse management It is possible to book stock items from the assigned warehouse, the central one or other branches

warehouses depending on the order priority and the customer’s needs. Internal invoicing for stock transfer to other warehouses (e.g. moving an item from the branch deposit 1

to our warehouse 2).

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2.24 Show room manager eMeubel manages multiple showrooms in real time; it is possible to assign and manage specific stock in different showrooms.

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2.25 Sales statistics The company performance can always be reviewed thanks to the statistical analysis capability of eMeubel. Branch performances, departments, salesman, yearly, quarterly, monthly, daily and hourly sales volumes, can be compared and analysed, together with the follow up of the supplier’s performance, or the R.O.I of regional or national advertisement campaigns.

Monthly turnover per day

Yearly turnover per week

Yearly turnover per month

Daily sales in detail

Daily sale per hour

Sales per customer age

Comparison between current and previously sales per day/month/quarter/year

Sale selection per order/day typology

Sales performances according to ZIP codes per day/month/year

Compare the performances of different branches

All the sales can be compared to the previous years. It is possible to compare the first week end of a certain month with the same week end of the year

before. All the data can be represented by a graph All the data can be exported in Excel.

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2.25.1 Daily sales on a monthly basis

All the data can be converted into graph (below a line graph) simply clicking on the “Line graph” button.

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2.25.2 Daily sales per hour

2.25.3 Sales filtered per day/month/quarter/year

The results can be shown in a pie chart as well. In this example we compared the regional sales for the month of April.

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2.25.4 Sales per postal code per day/month/year

Clicking on the button “Map” enables users to see for example the performance of a specific regional radio or television campaign in a specific period of time.

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2.26 Product statistics This statistics show all the sales data of a single item/model/collection/supplier. It can also be calculated gross and net margin per single item.

2.26.1 Data input

In this window is possible to configure the valuable data for the research. Selecting the chosen fields makes it possible to combine a huge amount of data that will enable you to measure the performance of single products.

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2.26.2 Product selection according to the date, month, quarter or year

Double clicking on the supplier name drills down to individual models, another click and the stock item will appear.

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2.27 Price label management eMeubel manages the prices labels for all the single or grouped stock (table + chairs, sofa + tea table). The document layout can be customised depending on the customer needs and preferences. The price label management enables:

Price labels size depending on the needs and preference, for example it’s possible to print business card size or A4 labels

To place one or more stock item in the price label One or more stock item description Price label with company logo, extra space for the notes, etc. It is possible to assign a certain price label to a certain branch and to assign a start and an end date. Automatic price refresh when they change in the main system. …

eMeubel monitors the changes in the price labels (price or other changes) and prices displayed to the public constantly.

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2.28 After sale services: replacements and repairs eMeubel manages all the typical after sales issues like complaints, repairs and substitutions of damaged items.

It is possible to link the after sales service to the sales itself or to create a new one only linked to the customer

Different services can be placed on the same customer order It is possible to complete both the supplier communication and the service road map. The service can be arranged in the same way as a standard delivery. It will foresee the damaged stock

pickup that, once repaired, it’ll be put in the warehouse waiting to be delivered back to the customer. After sales services can also be linked to counter sales The supplier’s performance can be monitored with statistics; analysing the after sales services per stock,

model or supplier in order to identify the ones with more or with less after sales problems can help further negotiations with the producers.

Example of a substitution of a glass table with the damaged base:

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All the information is automatically completed in the system. On the after sale service line all the details about the fixing/substitution of the stock will be displayed.

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2.29 Document and picture link Any authorized employee can connect pictures and documents to a particular model/stock. The sales persons can show a particular item not available in the showroom to the customer. Back office administrative employees can visualize the models they’re ordering, projects, drawings and technical furniture sheets can be attached to quotations or customers and damaged goods pictures can be attached to the complaint document sent to the suppliers. The pictures and document upload in eMeubel is very easy and intuitive; clicking one button an infinite number of pictures, PDF or MS Office documents can be inserted.

One or more pictures can be associated to a model or stock and one can be chosen as master picture.

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2.30 Sales/purchases document integration Many documents (notes, projects, 3D and standard projects, pictures) can be attached to a sale or purchase order. It is also possible to work with standard templates. The sale/purchase, customer/supplier name, address etc can be automatically imported on all the documents.

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2.31 Loyalty card The loyalty card’s purchases can be registered in order to calculate the customer’s discount and the point of collection. Once a new sale has been completed it is possible to see the total amount of items purchased by the customer, the discount percentage and the net price to be paid.

Clicking on the button “Deduct” will automatically create the amount to be deducted.

Select loyalty card

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Print

2.32 Sales / sale agreement

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2.33 Invoices

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2.34 Picking list

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2.35 Dispatch note

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2.36 Delivery note

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2.37 Dispatch order

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1The document can be completely personalized in the parameter settings. It is possible to configure the text in the purchase

order, prices, discounts or customer references.

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2.38 After sales service document

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2 This print can be totally personalized depending on the customer’s needs

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2.1 Receipt and invoice

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2.2 End of day report 3

3 This is one of the options

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2.3 Labels 4

4 Those are examples for the labels for the customer, warehouse and for the furnishing stock in the showroom.

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3 Summary

Less manual work eMeubel helps avoiding manual, repetitive work. You can quickly create invoices and payments; it is possible to check financial flows and manage deliveries, orders, complains and repairs. The connection with our own accounting software gives you an instant overview of the situation without having to enter the same information multiple times.

ERP software for the future Soft Naert keeps on investing in R&D; our software is always up to date and the customers have always the latest features and technologies. Thanks to our experience in the furniture sector more and more companies nationally and internationally rely on our ERP system. The catalogues, collections and single items can be easily created or imported from an Excel file making extremely easy managing products and prices. Our ERP enables the creation of new items in a fast and intuitive way. The program can also import the producer’s catalogues via ED, the fastest and easiest way to get up to date product and prices changes.

Improve your product and price management With eMeubel all the employees work with the same correct data; your company will avoid mistakes and will save a lot of time and money. Organized and harmonized information per single shop, region or for the whole group will not be a problem. The data from different branches can be found in a click, it is possible to have a panoramic view of the whole enterprise or measure the performances of a single salesman. The management can measure the sales and the product trends, understand if a marketing campaign was productive, and analyze the consumer behavior depending on the age or culture.

Choose for a centralized and harmonic data center Thanks to our configuration and module system eMeubel can be adapted in a way that fits totally the requirements and the way of working of your furniture company. The software provides a complete automation of the administrative and commercial tasks of any furniture and furnishing store. We follow your logic and routine letting your company saving time and money. Choose for the future. Choose for eMeubel.

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