Suicide Prevention and Crisis Service, Inc. 2969 Main Street • Buffalo, NY 14214

www.crisisservices.org info@crisisservices.org 716-834-3131 – 24 hour hotline

As in previous years, Crisis Services continued to provide the much needed “safety net” component in 2013 to a number of human service networks in Erie and other counties of Western New York. In general, the demand for our service is increasing while the availability of funds is decreasing. Our

staff and programs, on a daily basis, find themselves in the middle of this intensifying dichotomy. From the Board of Directors to the staff of our programs, we are collectively trying to determine how best to provide our crisis response while being mindful of our financial pocketbook. The future is clouded with anticipation of more management of funds through all levels of government. As an organization, we will continue to collaborate with our partner agencies and we will sound the alarm to government entities when the gap between resources and demand narrows to the point that our consumers are at greater risk. We will find confidence and reassurance in the quality of our work and the caring represented by our well trained staff.

Crisis Services will also continue to reach out to area businesses, both large and small, in order to generate revenue on a more private level to offset government cutbacks. It is not an easy assignment but it has become a necessary one. By cataloging the excellent work of staff and sharing our efforts with the communities of Erie County and beyond, we hope to spread our news of success and thereby create a sense of well being and comfort at a historic time of escalated uncertainty and anxiety. It is important that the Buffalo and Erie County communities know that they can turn to Crisis Services 24 hours a day throughout the year when an emergency arises. People know they can get immediate help by calling 834-3131. Thank you for your support!

Our Mission: Crisis Services is dedicated to promoting the health, safety and well being of the community through prevention, education, immediate intervention and access to community wide resources 24 hours a day.

Our Vision: Crisis Services provides culturally competent, trauma-informed, evidence based, comprehensive services to all clients. We demonstrate self-direction, creativity, motivation, and investment in our learning and the learning of Others. Excellence in professionalism and expertise in crisis intervention and its application are Crisis Services’ core principles.

Our Values:

Crisis Services Board of Directors 2013 Scott Atwater, President Brian LaPrade, Vice President Robert Zielinski, Treasurer Theresa Vallone, Secretary

Cristine Adams Ryan Lucinski LaVonne Ansari Douglas Schwallie Kathleen Ballard Scott Weber Cynthia Hammer

Crisis Services Foundation Board of Directors 2013 Donald Ko, President Scott Atwater Carolyn Hoffman Chuck Koller Tom Occhiuto Tim Lafferty

Executive Team Douglas Fabian, Executive Director Jessica Pirro, Associate Director Barbara Gasiewicz, Fiscal Manager

SUPPORTIVE

EMPATHETIC

TRUSTWORTHY

DIVERSE

ETHICAL

COMPASSIONATE

KNOWLEDGEABLE

RESPECTFUL

CLIENT CENTERED

TEAM PLAYERS

OPEN MINDED

HONEST

COMMITTED

PROFESSIONAL

The Crisis Counseling Program provides immediate response to all callers on a 24 hour basis. Our hotline counselors provide immediate access to all Crisis Services programs and offers assessment, supportive phone counseling, crisis intervention, suicide prevention and information and referral services. In addition to Erie County, we also manage the mental health hotline for Chautauqua County.

•In 2013, we received 73,284 calls to our 24 hour hotline. ·In 2013, we received 4,082 calls to our dedicated Chautauqua County Hotline.

The top 3 areas of need to our hotline clients were as follows, (1) Information & Referral , (2) Mental Health Issues, and (3) Homeless Issues The New York State Office of Mental Health adopted a new set of mental health clinic regulations requiring all clinics to provide 24 hours a day/7days per week availability of crisis services for its clients. In response to the new regulations, 14 mental health agencies with OMH clinics have contracted with Crisis Services to provide this coverage. The clinic after-hours service is staffed by Masters level personnel.

· The Clinic After Hours Program in 2013 resulted in over 13,000 calls during the evening, overnight and weekend hours.

Our Emergency Outreach program provides on site emergency intervention for those experiencing mental health crisis with the goal of crisis stabilization and hospital diversion. Outreach opened 2,754 cases in 2013.

Outreach performed 3,397 home visits, resulting in 1,780 assessments in the community.

With all services combined, Outreach provided service to 5,544 individuals in 2013.

Outreach successfully diverted 68% of the individuals they saw face-to-face from the hospital to alternative solutions. We also successfully diverted 200 mentally ill persons from jail to settings where they received more appropriate services.

In 2013, the Emergency Outreach Program spearheaded the launch of Crisis Intervention Training

for local police departments, with the training of approximately 25 officers from the Cheektowaga

Police Department. Initial outcomes were excellent and are paving the way for multiple

departments to be trained in 2014.

Trauma Response Program The Trauma Response Program responded to 65 individuals or groups that had experienced a

traumatic event, providing crisis intervention, support and referrals.

Immediate crisis intervention and support for survivors of rape, sexual assault, domestic violence, family violence and elder abuse via Crisis Services Hotline or Hospitals in Erie County. Case management, advocacy and individual therapy services available free of charge & confidentially.

24 Hour Hospital Response Provided immediate intervention for 766 domestic & family violence or elder abuse survivors. Provided immediate intervention for 257 sexual assault, rape, incest survivor. 1617 hours spent with domestic/family violence or elder abuse survivors and sexual

assault/survivors.

Ongoing Client Services 824 Domestic Violence survivors received case management services 324 Sexual Assault survivors received case management services

Advocate Hotlines NYS Domestic and Sexual Violence Hotlines (Eng & Span): Over 14,000 calls 24-Hour Domestic Violence Hotline Response for Erie County: 1293 calls Sexual Assault Forensic Examiner Program Crisis Services oversees the SANE response to the Kaleida Adult Hospitals. In 2013, there were : 49 Forensic Evidence collection kits were completed 12 Drug Facilitated Sexual Assault collection kits were completed

Outreach to the Homeless Program Offers various services to individuals and families that are homeless or on the verge of homelessness throughout Erie County. The program offers Case Management Services in partnership with various Emergency Homeless Shelters, and served as the intake for The Buffalo Rapid-housing Assistance Program (BRAP)- a shelter based program. The Homeless program also serves as the Homeless Afterhours response services for the Erie County Department of Social Services, when they are closed. Our program comes in contact with over a thousand families and individuals a year experiencing homelessness, some resulting in on -going follow up services with the program. Indicated below are referrals and cases that we have had contact with and provided information, referrals, full case management, or onetime advocacy for services needs. Erie County Department of Social Services Afterhours Program Provided Emergency shelter assistance, case management, or placement services for 816 families and singles individuals. Shelter Case Management Services Provided advocacy, referrals and Case Management at Homeless shelters for 232 families and single individuals. Provided intake for 78 families and individuals for BRAP.

Total referrals and people serviced in the Outreach to the Homeless Program in 2013 is 1,126.

In 2013, Crisis Services conducted numerous presentations and trainings on the various topic areas our services touch every day reaching 889 adolescents and 3375 adults.

We provided 66 speaking engagements, 9 professional

trainings, responded to 10 media requests and participated in 32 tablings at community events highlighting all agency services.

The topic areas most requested are as follows: • Rape and Domestic Violence— 57% • Overall Crisis Services Program Information – 35% • Mental Health (adults and children) – 8% • Homelessness– less than 1%

Revenue Erie County Dept.

of Mental Health 1,456,930

Grants 1,534,618

ECMC – CPEP(1) 375,408

United Way of Bflo. 41,989

Donations &

Miscellaneous 280,471

In-Kind Support 255,551

Total Revenue $3,944,967

(1) Comprehensive Psychiatric

Emergency Program

37%

39%

10%

1% 7% 6%

EC Dept. of Mental Health

Grants

ECMC-CPEP

United Way of Bflo.

Misc.

In-Kind Support

Expenses Personnel Services 2,491,195

Salaries In-Kind 255,551

Fringe Benefits &

Payroll Taxes 672,660

Other Than

Personnel Services 615,041

Total Expenses $4,034,447

Net income (loss) ($89,480)

Note: Administrative costs account for less than 9% of all expenses

62% 6%

17%

15%

Personnel Services

Salaries In-Kind

Benefits/Payroll Taxes

Other than Personnel Svcs.

Private financial support is very important to Crisis Services. It enables the agency to offer all of these very significant services, such as emergency mental health needs, housing and homeless help, as well as domestic & family violence, sexual assault and elder abuse advocacy and programs.

Crisis Services and the Crisis Services Foundation are pleased to recognize some of the organizations and individuals who have supported these essential, often life-saving, emergency services through their contributions.

While space considerations allow us to recognize just a few of these supporters on the following pages – please know that every gift of every size is equally important!

Thank you!

Organizations

The following organizations made significant grants and contributions during 2013 in support of Crisis Services.

Donors of $1,000 or more 3M

Buffalo Bills Alumni Foundation, Inc.

Kory Klubek Memorial Golf Tournament

Praxair, Inc.

Donors of $100 to $999 Buffalo Teacher’s Federation

Transit Middle School Sunshine Fund

CWA Local 1122

Western Division Federal Credit Union

William H. Prentice Inc.

Ben Garelick Jewelers

Donors of $100 or more Steven Bader

Bernice Baeumler

David Benes

Michael Benzin

James Coles

Mr. & Mrs. David Ellis

Dr. & Mrs. Charles Fourtner

Evelyn Hamilton

Carolyn Huffman

Maura Kelley

James Kelly

Daniel Kelly

Leann McConchie

Patricia Moniot

Tom Miller

Patricia Moniot

Sandra Olsen

Steven Pierpaoli

Nick Pirro

Richard Pretorius

Brenda Shelton

James Shiffner

Molly Sibley

Nola Stutz

Ellen Todd Cooper

Jeanne Treat

Dennis Walczyk

Anne Young Taylor

Dr. Carolyn Young

Individuals The following individuals made significant gifts and contributions during 2013 in support of Crisis Services.

MEN Who COOK 2013

Hundreds of supporters gathered at the Statler City Golden Ballroom for MEN Who COOK, the signature fundraising event for Crisis Services. Celebrating its seventh year, the event celebrated the art and science of food while raising awareness and resources for Crisis Services. MEN Who COOK was anchored by some of Buffalo’s favorite amateur chefs and supported by our most-preferred restaurants. More than $41,000 was raised in support of Crisis Services after expenses.

SPONSORS

AAA of Central & WNY Ben Garelick Jewlers Blue Cross/Blue Shield of WNY Crisis Services Board of Directors D'Youville College FDR Medical Services Flying Bison Brewing Company Greatbatch Medical Lawley Insurance Premier Wines TJ Maxx Tops Markets UB|MD Emergency Medicine Wegmans

Walk a Mile in Her Shoes® 2013

Walk A Mile in Her Shoes is held in April each year in support of Sexual Assault Awareness Month and bring attention to the issue of gender violence in our community. More than 200 people supported the event raising about $11,000 after expenses.

The event invites men to literally walk one mile in women's high-heeled shoes. It's not easy walking in these shoes, but its fun and it encourages the community to talk about something that's really difficult to talk about -- gender relations and sexual violence

All proceeds go to support the Advocate Program at Crisis Services, which provides confidential response & support services for survivors of rape, sexual assault, domestic violence, family violence, and elder abuse 24 hours a day, 7 days a week.

SPONSORS

Tribute Gifts

Every year supporters of Crisis Services make gifts to the organization in memory or in honor of an individual or organization. These contributions are a wonderful way to remember someone special and provide meaningful support for Crisis Services.

In Honor of Adnan Munir, MD Patricia Moniot

In Memory of Dorothy & Jerry Hahn

Roberta Bothwell In Memory of Ashley L. Braswell, Sr.

Jacqueline H. Braswell

In Honor of Jackie Carlson RN

Patricia Moniot

In Honor of Don Ko

Jessica Zambelli

In Honor of Barbara Pepe

Steven Pepe

In Memory of Kory Klubek

Nicole & Jerry Klubek

In Memory of Joseph T. Kolarczyk

Robert Kolarczyk

In Memory of Albert J. Raab

Melissa Raab

In Honor of Chinyelu Ikeako, MD

Patricia Moniot

In Honor of Tony Buchla

Carol Buchla

In Honor of Gene Brokopp John & Debra Russell

In Honor of Erik Stutz

Nola Stutz

In Memory of Joan Sheffield

David & Donna Sheffield

In Memory of Tony

Donald Fabian

In Memory of Philip Moniot

Patricia Moniot

In Memory of David F. Mann Sr.

Nicholas Pirro

In Memory of Bill Fabian

Donald Fabian

In Memory of Jamey Rodemeyer

Rachel Davis

In Honor of Lukas Maier

Margaret Harding

In Memory of Jason Batzer

Bernice Baeumler

In Memory of Ed Carter

James Coles