Comprehensive and Complete Help Desk Management Solution

Sugar Desk

Based on SLAs defined for customer, you can segregate them

Define permitted timelines for responding / solving for specific SLA bucket

Set up your holiday calendar as per the way you work

Different groups have separate inbound emails for ticket creation

Dash-lets show time to SLA breach and groups open tickets

Simple icons to take actions and comment on tickets

Logging comments and updating customers

Easy updates by customer by replying to support mail

Service Level Agreement info – window in a ticket

Capturing Customer Satisfaction Levels