Successful outsourcing: Top Tips

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Successful Outsourcing

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What might be the recipe for a truly successful buyer-vendor outsourcing arrangement?

Transcript of Successful outsourcing: Top Tips

Page 1: Successful outsourcing: Top Tips

Successful Outsourcing

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“Clarity of purpose and partnership are essential for outsourcing to succeed”. (Josh Sims, Raconteur.net)

Outsourcing is no longer viewed simply as a means of saving money or of bringing expert competencies outside a business’s core activities.

What is it about?

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What is it about?

According with some of the latest research reports in UK, “53% of chief executives outsource as means of tapping into innovation, with 92% of the chief marketing officers seeing it as a way of better analysing what their customers want”.

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1) Be transparent with staff to ensure a smooth transition – be collaborative

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2) Share the risk – provide incentives for both sides of the arrangement

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3) Ensure cultural alignment – buyers

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4) Don’t be tied to restrictive contract arrangements

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5) Engagement should be face to face and at top management level

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6) Performance indicators aren’t necessarily indicators of the great relationship you need

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7) Deal with problems honestly and head-on

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8) Be flexible – both sides of the arrangement need to be ready to adapt to change

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“In outsourcing, success is all about keeping it human – and the leadership on both sides to bring that out.” (Robert Wentink)

So, what is it about?

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“Outsourcing isn’t right for everyone”

“It’s down to the culture of the respective organisations and the people there to manage them. Done well, outsourcing works for many. But it’s not a panacea.” Kerry Hallard, Head of the National Association of Outsourcing (NAO)

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