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SUCCESSFULLISTENING &SPEAKING

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LISTENING

Listening or Hearing is one of thetraditional five senses. It is the

ability to perceive sound bydetecting vibrations via an organsuch as ear. The inability to hear

is called deafness, whereas,Speech is the vocalized form ofhuman communication.

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You might have heard a great deal aboutlistening, Psychologist, Therapist andBusiness Communication Experts constantly

talk about the positive benefits of a being agood listener

. Being a great listener can win you friends,improve your family relations, boost yourbusiness profits or advance your career. Itcan make people feel so good about beingwith you that they will literally follow you

anywhere.

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As a salesman or businessman we have gotto listen to people everyday.

Physician, judges, lawyers & stresscounselor have to listen everyday. If we dont

do this well, we might make a wrong choice.Miss some important fact or make people

feel that we are not really interested in them.

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When we go to home, we have to listen evenmore. You have got to listen to your family, inwhich we must admit we dont always do

expertly. Thats a lot of listening with all thepractice we get and with all attention this skillhas received we would all be pretty good at

it.

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We are not very good listeners much of thetime. Its not because we are lazy or stupid oruncommitted or anything like that. Its just that

we all have trouble with listening becauseListening is not a simple skill. Listening is

an incredible complex skill to master.

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The several techniques you can use that willimprove your listening skills:

Concentrate on what people are saying whenyou are in a conversation.

Maintain eye contact with speaking individual

Try not to judge or evaluate what speaker issaying before they are finished.

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RESULT OF SUCCESSFUL LISTENING

In summary, the following six

benefits will occur if you listen

purposefully and positively becausesuch attentive listening.

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Leads to helpful, positive attitudes byunderstanding the hindrances that lie in theway of good listening.

Permits the speaker and listeners to improvecommunication because each side is moreaware of and receptive to the others

viewpoint.

Indicates by feedback to the speaker thatlisteners are interested in turn, the speakertries harder to give his or her best

presentation.

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Helps listeners obtain useful information onwhich they can make accurate decisions.

Creates better understanding of others andthus helps listeners work with others.

Helps the speaker in talking out a problem, aperson needs to receive, as well as give,

help.

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SUCCESSFUL SPEAKING

In the ancient world, writers such as Aristotle,Cicero, and Quintilian names unfamiliar to manypeople were some of the Greek and Roman

practitioners of the art of rhetoric or persuasion.Its roots are deep, Its heritage is oral. Ourstatement suggests that orally moving amessage from sender to receiver is not new.

Throughout each day, in our personal life and inthe world of business, you orally communicatewith customers, colleagues, associates,supervisors, employees, employers, and others.

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The following are seven steps for successfulspeaking.

Determine the purpose

Analyze the audience and occasion Select the main ideas for message

Research to topics

Organize the data and write the draftCreate visual aids

Rehearse the talk

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Basically, all oral communication liesbetween informative speaking on one

end of continuum and persuasion at theother end. Short talks may range from 1to 10 minutes in length, whereas longer

statements may vary from 10 minutes to1 hour.

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There are ways of delivering speechesi.e. for speaking and the options are

1) Extemporaneous,2) Reading,

3) Memorization and

4) Impromptu delivery.

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As writing has its criteria to move ideasclearly across a page, so too does the

speaker in an oral situation. Your voiceis your trademark, it is part of yourselfthat adds the human element to your

words

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You can give extra life to your delivery infive traditional ways.

PitchRate

Volume

Vocal Quality

Pronunciation

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The nonverbally communicate about yourselfwhen speaking is very important i.e. yourposture, your movements, gesture, facial

expression and attire.

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The stage fright, the sign of discomfort areuniversally experienced. The heart rateincreases, blood pressure and body

temperature rises and some say their mouthfeels dry. All these are internal, none arevisible to the audience. And surely you will

also feel as if your voice is trembling andyour palms are sweaty, these signs are notobvious to the audience.

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In conclusion the strategy for improving oralcommunication is to follow seven steps.

1) determine your purpose,

2) know the audience and occasion, 3) select your main ideas,

4) collect data,

5) organize your material,

6) plan visuals if needed, and

7) rehearse about three times.

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Then determine whether your talk is toinform, persuade, or entertain. Oncethat is determined, most likely you willpresent the talk be a extemporaneouslyfrom notes in an outline form.

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