SuccessFactors for Human Capital Management in Banking &...
Transcript of SuccessFactors for Human Capital Management in Banking &...
SuccessFactors for Human Capital
Management in Banking & Insurance
Dr. Christian Acosta-Flamma
Vice President, SAP AG
© 2013 SAP AG. All rights reserved. 2
Dynamics in the Banking Industry Affecting HR
Operational Cost &
Complexity
Regulatory Burdens
Business Model Restructuring
Increased Digital Presence
• Establish compensation plans with
reduced scrutiny
• Decrease in employee retention
• Hindered succession planning
• Investment in high value locations
• Ongoing M&A activity
• Core banking modernization
• Self-service banking
• Channel integration
• Implementing multichannel
requires wide array of skill sets
• Regulatory rules & auditing
requirements
• Investing in compliance activities
as a result of new regulations
• Tightened controls on employee
behaviors
• Erosion of margins
• High levels of IT spend driven by
complex siloed system
landscapes
• Pressure on internal costs to
serve and operate
Undergoing massive transformations from crisis combined with advent of advanced
technologies and increased regulatory scrutiny
Dynamics SuccessFactors Why SuccessFactors Next Steps
Cristina Ramirez
© 2013 SAP AG. All rights reserved. 3
Implications of Banking Dynamics on HR
Dynamics SuccessFactors Why SuccessFactors Next Steps
Retention challenges after post-crisis layoffs
Establish focus and accountability, resulting in clear
correlation between performance and pay
Branch employees concerned with job security while being
asked to promote other channels
Loss of key talent
Continue 100% workforce compliance to continually
changing regulations and consumer protection acts
Recruitment & training of multi-channel workforce requires
multi-channel strategies
© 2013 SAP AG. All rights reserved. 4
Best Practices for HR in Banking
Dynamics SuccessFactors Why SuccessFactors Next Steps
Establish and communicate clear business goals
Enable customer multichannel experience and align it
through employee engagement
Create clear linkage between compensation,
succession, development based on performance
Establish and promote social business strategy to
foster knowledge sharing and innovative
collaboration
Provide custom functions to support competitive
differentiation
Accurately match development and compliance
initiatives
© 2013 SAP AG. All rights reserved. 5
Banking and the Cloud Imperative
Dynamics SuccessFactors Why SuccessFactors Next Steps
Of banks surveyed believe that cloud computing will
transform their organization and/or industry 93%
Of banks expect cloud to amplify and accelerate
other technology megatrends (e.g., big data,
mobility, analytics) 76%
Of banks surveyed have “completely” or
“extensively” adopted cloud solutions 14%
Source: SAP Performance Benchmarking, 2012 Cloud Study with Knowledge@Wharton
© 2013 SAP AG. All rights reserved. 6
SAP Cloud Solutions Power Operations Across the Bank
Dynamics SuccessFactors Why SuccessFactors Next Steps
From the front to the back office enabled in the Cloud
© 2013 SAP AG. All rights reserved. 7
SuccessFactors for State of the Art Human Capital Management
Dynamics SuccessFactors Why SuccessFactors Next Steps
Assemble complete, end-to-end, global
solutions across all HR functions
Create beautiful business applications
designed for how people work
Enable more effective adoption by
delivering content and building
community and ecosystem
Deliver a flexible and extensible
architecture to start anywhere, go
everywhere
Of money center banks
trust the growth of their
organization to
SuccessFactors
80%
Of operating expenditure is
spent by the average bank
on employees
70%
Of revenue returned with
adoption of SuccessFactors
1%
Source: SuccessFactors Benchmarking
© 2013 SAP AG. All rights reserved. 8
Content Integration Extensibility
HR
Analytics Learning
Social
Collaboration Recruiting
Performance
Core HR
SuccessFactors Integrated HCM Solution across the Entire Employee Lifecycle
Best of Breed suite of solutions
Dynamics SuccessFactors Why SuccessFactors Next Steps
© 2013 SAP AG. All rights reserved. 9
SuccessFactors Core HR Next generation HR cloud system of record
Dynamics SuccessFactors Why SuccessFactors Next Steps
Content Integration Extensibility
HR
Analytics Learning
Social
Collaboration Recruiting
Performance
Core HR
HR transactions and on-boarding
Position management
Time-off management
Reporting, compliance, and
auditing
Localized for over 50 countries
and over 35 languages
Global payroll for over 20
countries
We were able to merge 20 different HR processes into one out of the box solutions that was intuitive to our
millennials.” – Paul Eisenberg, Technology Advisor
© 2013 SAP AG. All rights reserved. 10
SuccessFactors Talent Solutions Attract, develop, and retain a 21st century workforce
Dynamics SuccessFactors Why SuccessFactors Next Steps
Thoughtful on-boarding
Proactive learning
Performance and goals
Succession and development
Compensation and rewards
Recruiting
Content Integration Extensibility
HR
Analytics
Social
Collaboration
Core HR Learning
Recruiting
Performance
Thanks to SuccessFactors, all employees are evaluated using shared and transparent criteria, creating a much
fairer and consistent performance management system worldwide. – Simone Martina, Head of Global
Compensation
© 2013 SAP AG. All rights reserved. 11
SuccessFactors Workforce Analytics Solutions Make confident business decisions with powerful workforce insights
Dynamics SuccessFactors Why SuccessFactors Next Steps
Workforce Analytics: Drive fact-
based business decisions with over
2000 pre-defined workforce metrics
and KPI’s
Workforce Planning: Plan your
future workforce based on business
need and trends: from global talent
shortages to an aging workforce
…HR is one of our biggest production systems and we need to be able to make fast decisions; SuccessFactors
helps us to do just that. We can now respond to queries within an hour, some answers take only two minutes to
retrieve. - Klaus Jarstad, Senior HR Consultant, DNV
Content Integration Extensibility
Social
Collaboration
Core HR Learning
Recruiting
Performance
HR
Analytics
© 2013 SAP AG. All rights reserved. 12
SAP Jam: Social Business Collaboration Bring together people to solve business problems and drive results
Dynamics SuccessFactors Why SuccessFactors Next Steps
Empower employees to work and
communicate more effectively
Connect your customers,
partners, and employees with
information, applications, and
processes
Drive results in your social
network and your applications
with SuccessFactors, we’ve transformed performance management into a series of meaningful conversations
about working together toward corporate goals…- Matthew Kleinman, VP, Organizational Effectiveness
Content Integration Extensibility
Core HR Learning
Recruiting
Performance
HR
Analytics
Social
Collaboration
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 13
All Beautifully Designed to Engage and Empower Everyone
© 2013 SAP AG. All rights reserved. 14
Generate Cost
Savings
Increase
Productivity
Deliver Strategic
Alignment
Produce Business
Results
Deliver Proven Results:
Transform Human Capital Management with SuccessFactors
Dynamics SuccessFactors Why SuccessFactors Next Steps
(13.8)% decrease in low
performers
(15.2)% decrease in
turnover
13.7% increase in
internal
job fill rate
5.5% Increased
focus on
priorities
1 - 8+ weeks faster
communication
17% increase in
right training
1% revenue added
back to profit
14% increase in
project
completion
3% average increase in
productivity
4.9% increase in
high
performers
© 2013 SAP AG. All rights reserved. 15
SuccessFactors: Instant Value Delivered for Blackrock
Dynamics SuccessFactors Why SuccessFactors Next Steps
Execution Gap
Need to understand “BlackRock’s talent,” with consistent assessment, including several
layers of leadership across functions and regions
Integration of BlackRock’s and Barclays Global Investors’ existing people processes and
systems
Results & Adoption
Collective decisions based on a single set of data facilitate a strong calibration and
decision making process allowing fact based promotions of 1,600 leaders.
98% of Managing Directors and 99% of Directors used Calibrated Talent Review
“SuccessFactors is a unique partner because they listen to us,
and like us they are focused on innovation, innovation,
innovation.” – Joe Crowley, HRIS Director
© 2013 SAP AG. All rights reserved. 16
SuccessFactors: Butterfield Bank Prepares for the 21st
Century Workforce
Dynamics SuccessFactors Why SuccessFactors Next Steps
Execution Gap Limited understanding of impact of individual goals.
Lack of management visibility across different silos and jurisdictions.
Replace an outdated decentralized HR solution with a global centralized solution to align workforce, and standardize means of assessing performance and goals.
Results & Adoption Established clear line of sight for executives through management dashboards.
Increased employee development through internal promotions - 145 internal promotions on a base of 340 in past 5 years
Transformed performance appraisals, empowering employees and enabling managers to see contributions made by individual staff
“…Everybody understands what the impact of their job has on
organisational goals. Everybody” – Elizabeth Depledge, Senior
Manager, Head of Human Resources
© 2013 SAP AG. All rights reserved. 17
Best Run Customers in the Cloud
30 million cloud users
1.2 million connected companies from 190 countries collaborating
on >$600B worth of commerce annually. That’s 3X-50X the size of
any other business network
2 Million Cloud user comprise largest deployments
Dynamics SuccessFactors
Why SuccessFactors Next Steps
© 2013 SAP AG. All rights reserved. 18
SuccessFactors is the Clear Leader Among Analysts
Dynamics SuccessFactors Why SuccessFactors Next Steps
Gartner’s 2013 Magic Quadrant for Talent
Management Suites
The Forrester Wave™: Talent Management,
Q1 2013
The leader in all six IDC Integrated Talent
Management MarketScope Reports for 2012
The leader in the 2012 Nucleus Research HCM
Value Matrix
Source: Gartner “Magic Quadrant for Talent Management Suites”, March 2013; Forrester Wave for Talent Management, March 2013
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 19
Leveraging the Best of the Best Deliver a future-proof HCM roadmap
#1 Enterprise
Applications
40 years of business
software leadership
supporting 14,000 global
HCM customers
#1 Cloud HR
Software
10+ years of cloud HCM.
25M users to provide
ongoing feedback and
validation
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 20
Talent Management/
Workforce Analytics
• Start with Recruiting, Learning,
Performance and/or HR Analytics – or
the entire suite
• Pre-defined integrations delivered
and supported by SAP
Core HR
• Start with Employee Central for
subsidiaries and geographies or
move completely
• Pre-defined Integrations with SAP
ERP, SAP HCM Payroll, leading
providers like Kronos and AonHewitt
available
SAP HCM Customers: Start Anywhere, Go Everywhere Extend your On-Premise Investments to our Cloud
SAP continues to support your On-Premise Investments
© 2013 SAP AG. All rights reserved. 21
SAP Banking Incumbency and Expertise
Retail Aareal Bank
CBA
Citizens Bank
Nationwide
Building Society
RBC
Standard Bank
UniCred
Commercial Credit Suisse
Deutsche Bank
ING
NAB
Nedbank
Westpac
World’s Most Admired
Banks are members of the
SAP Executive Advisory
Council for Banking
97% of the major Banks
in the Forbes 2000 are
SAP customers.
Multi-industry support on a
single platform
Deep industry-specific
capabilities
Embedded preconfigured
best practices
Clear industry road map
12,000+ bank customers globally
Source: SAP analysis of Forbes 2000 rankings (May 2013) and SAP customer database as of May 2013
Banking
97%
Dynamics SuccessFactors Why SuccessFactors Next Steps
© 2013 SAP AG. All rights reserved. 22
Your Technology Partner for Co-innovation
SAP for Banking:
Industry team with over
2,000 resources dedicated
to quickly deliver your
solution
Leveraging breakthrough
innovations
40 years of delivering
value to banks
Clear road map specific to
banking’s unique issues
Dynamics SuccessFactors Why SuccessFactors Next Steps
© 2013 SAP AG. All rights reserved. 23
Next Steps
Experience
it yourself at the next SAP
event close by or check out
SAP global event , or
solutions for banking
Initiate
the benchmarking process
with a free Value Assessment
at
valuemanagement.sap.com/
Engage
with SAP in Design thinking
workshops
Contact: your SAP contact
Contact
your account team to
schedule a meeting
SAP contact Name
SAP Mail address
Dynamics SuccessFactors Why SuccessFactors? Next Steps
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
Thank you
Dr. Christian Acosta-Flamma
Vice President, SAP AG [email protected]
0034.650.500.642
SAP HCM Hybrid Scenarios And
On-Premise Options for Core HR and Analytics
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 26
Cloud transition scenarios for SAP customers Leverage existing investments, connect with delivered integrations
Clo
ud
So
luti
on
s
Talent Hybrid
Core HR
SAP ERP
Talent Solutions, Workforce Planning, Workforce Analytics
Core HR (Employee Central) Talent Solutions
Workforce Planning and Workforce Analytics
Full Cloud HCM
SAP ERP
Cloud HR
Two-tier HCM
Core HR
SAP ERP
Headquarters
Subsidiaries
Cloud Core HR
Talent Solutions, Workforce Planning, Workforce Analytics
Cloud Core HR
On
-pre
mis
e S
olu
tio
ns
Delivered and Maintained Integration
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 27
Continued Support for SAP On-Premise Core HR
SAP HCM: Proven across 14,000
productive global customers,
supporting…
Organization Management
HR Administration
Benefits Enrollment and
Administration
Global Payroll for 51 Countries
Time and Attendance Management
Self-service
Shared Services
From the moment we went live with SAP ERP
Human Capital Management, we had quick access
to HR data from across our more than 40 operating
companies with employees that converse and work
in eight different languages.
“
“
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 28
Optional On-premise Workforce Analytics Leverage existing on-premise SAP NetWeaver BW/SAP BusinessObjects investments
Analytics Capabilities
Executive HR Reporting
(~100 pre-defined metrics, delivered via RDS)
Advanced HR Analysis
(~20 Analysis workspaces, delivered via RDS)
Planning Capabilities
Operational Headcount Planning
(delivered via RDS)