Success Story - DNB NOR
1
www.steria.com DnB NOR: Steria Integrates and Develops Customer Contact System 1 Client’s business challenge Integrate Sparebanken NOR and DnB’s 4 different core systems into a single customer contact system, in order to provide more than 100 representatives across Oslo and Trondheim with customer data on a single platform Steria‘s solution: Tellus – developed with Steria. Information on a client’s identity/history comes up on a screen before the representative answers the telephone, which gives a 20-second saving per enquiry. One of the goals was to bring up as much information as possible in the first window viewed by the representative, while still showing an overview DnB NOR is Norway’s largest financial services group with total combined assets of NOK 2,076bn. The Group consists of strong brands such as DnB NOR, Vital, Nordlandsbanken, Cresco, Postbanken, DnB NORD and Carlson A user-driven project has delivered a user-friendly solution. Time saved is used to sell more services. Tellus is almost self-explanatory and simplifies training of new employees. DnB NOR card is already contemplating Tellus 2.0.
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Transcript of Success Story - DNB NOR
www.steria.comDnB NOR: Steria Integrates and Develops Customer Contact System
1
Client’s business challenge
Integrate Sparebanken NOR and DnB’s 4 different core systems into a single customer contact system, in order to provide more than 100 representatives across Oslo and Trondheim with customer data on a single platform
Steria‘s solution: Tellus – developed with Steria.
Information on a client’s identity/history comes up on a screen before the representative answers the telephone, which gives a 20-second saving per enquiry.
One of the goals was to bring up as much information as possible in the first window viewed by the representative, while still showing an overview
DnB NOR is Norway’s largest financial services group with total combined assets of NOK 2,076bn. The Group consists of strong brands such as DnB NOR, Vital, Nordlandsbanken, Cresco, Postbanken, DnB NORD and Carlson
A user-driven project has delivered a user-friendly solution. Time saved is used to sell more services. Tellus is almost self-explanatory and simplifies training of new employees.
DnB NOR card is already contemplating Tellus 2.0.
