Success By Design Markham 2020€¦ · Connecting entrepreneurs to investors in Ontario. Helping...
33
Markham 2020: Success By Design Focus on Small and Medium Size Enterprises Don De Los Santos, Manager Markham Small Business Centre Presentation to Economic Development Committee March 1, 2016
Transcript of Success By Design Markham 2020€¦ · Connecting entrepreneurs to investors in Ontario. Helping...
Ma
rk
ha
m 2
02
0:
Su
cc
es
s B
y D
es
ign
F
oc
us
on
Sm
all
an
d M
ed
ium
Siz
e E
nte
rp
ris
es
D
on
De
Lo
s S
an
tos
, M
an
ag
er
M
ar
kh
am
Sm
all
Bu
sin
es
s C
en
tre
Pre
sen
tati
on
to
Eco
no
mic
Deve
lop
men
t C
om
mit
tee
Marc
h 1
, 20
16
Co
nte
nts
Co
nte
xt
SM
E o
ver
vie
w i
n M
ark
ha
m
Wh
o a
re M
ark
ha
m’s
En
trep
ren
eurs
? M
SB
C E
con
om
ic I
mp
act
T
he
ori
gin
an
d e
vo
luti
on
of
ven
ture
LA
B
RO
I fo
r th
e C
ity
of
Ma
rkh
am
Im
pa
ct a
nd
Res
ult
s E
con
om
ic D
evel
op
men
t C
ha
llen
ges
2
Ma
rkh
am
20
20
Co
nte
xt
• 1
0 y
ear
Eco
no
mic
Str
ate
gy
ad
op
ted
by
Co
un
cil
in
20
08
•
A s
ucc
essf
ul
blu
epri
nt
for
gu
idin
g t
he
Cit
y’s
eco
no
mic
d
evel
op
men
t p
rog
ram
•
Id
enti
fied
nee
d t
o s
up
po
rt s
ma
ll b
usi
nes
s a
nd
entr
epre
neu
rsh
ip,
pa
rtic
ula
rly
am
on
g y
ou
th a
nd
th
e
in
no
va
tio
n/b
usi
nes
s se
cto
rs C
on
tex
t
3
Ov
er
vie
w o
f M
ar
kh
am
20
20
–
Bu
ild
Ta
len
ted
Ma
rk
ha
m,
Bu
ild
Br
an
de
d M
ar
kh
am
BR
AN
DED
MA
RK
HA
M
TALE
NTE
D M
AR
KH
AM
4
(in
se
rt
vid
eo
)
SM
Es
Ov
er
vie
w
# o
f B
usi
nes
ses
by
Siz
e in
Ma
rkh
am
, 2
00
7 t
o 2
014
0
100
0
20
00
30
00
40
00
50
00
60
00
70
00
80
00
90
00
Sm
all
(1
-19
em
plo
ye
es)
Med
ium
(2
0-9
9
emp
loy
ees
)
La
rge
(10
0-4
99
em
plo
ye
es)
Ver
y L
arg
e (5
00
+
emp
loy
ees
)
714
2
94
9
189
2
0
83
29
112
3
24
6
22
20
07
20
14
Bu
sin
es
s
Siz
e
Ca
teg
or
y
20
07
(#
of
bu
sin
esse
s)
20
07
(%
of
To
tal)
2
014
(#
of
bu
sin
esse
s)
20
14
(% o
f T
ota
l)
Sm
all
(1
-19
em
plo
yee
s)
7,1
42
8
6.1
%
8,3
29
8
5.7
%
Me
diu
m
(20
– 9
9
emp
loy
ees)
94
9
11.4
%
1,12
3
11.6
%
La
rg
e
(10
0 –
49
9
emp
loy
ees)
189
2
.2%
2
46
2
.5%
Ve
ry
La
rg
e
(50
0+
em
plo
yee
s)
20
0
.3%
2
2
0.2
%
To
tal
8,3
00
10
0.0
%
9,7
20
10
0.0
%
So
urc
e: Y
ork
Reg
ion
Em
plo
ym
ent
an
d I
nd
ust
ry R
epo
rt (
an
nu
al)
5
SM
Es
Ov
er
vie
w
% o
f T
ota
l J
ob
s b
y B
usi
nes
s S
ize
in M
ark
ha
m,
20
07
to
20
14
So
urc
e: Y
ork
Reg
ion
Em
plo
ym
ent
an
d I
nd
ust
ry R
epo
rt (
an
nu
al)
6
0.0
%
5.0
%
10.0
%
15.0
%
20
.0%
25
.0%
30
.0%
Sm
all
(1
-19
em
plo
ye
es)
Med
ium
(2
0-9
9
emp
loy
ees
)
La
rge
(10
0-4
99
em
plo
ye
es)
Ver
y L
arg
e (5
00
+
emp
loy
ees
)
26
.0%
29
.4%
26
.4%
18.2
%
25
.6%
28
.8%
2
9.3
%
16.3
%
20
07
20
14
Bu
sin
es
s
Siz
e
Ca
teg
or
y
20
07
(#
of
Jo
bs)
2
00
7
(% o
f J
ob
s)
20
14
(# o
f J
ob
s)
20
14
(% o
f J
ob
s)
Sm
all
(1
-19
em
plo
yee
s)
34
,77
2
26
.0%
3
9,9
58
2
5.6
%
Me
diu
m
(20
– 9
9
emp
loy
ees)
39
,25
3
29
.4%
4
4,9
55
2
8.8
%
La
rg
e
(10
0 –
49
9
emp
loy
ees)
35
,311
2
6.4
%
45
,59
6
29
.3%
Ve
ry
La
rg
e
(50
0+
em
plo
yee
s)
24
,27
4
18.2
%
25
,38
1 16
.3%
To
tal
13
3,6
10
100
.0%
15
5,8
90
10
0.0
%
SM
Es
Ov
er
vie
w
% o
f B
usi
nes
ses
by
In
du
stry
in
Ma
rkh
am
, 2
00
7 t
o 2
014
0.0
%
5.0
%
10.0
%
15.0
%
20
.0%
25
.0%
3.2
%
8.9
%
10.5
%
19.6
%
1.4
%
1.4
%
4.2
%
2.8
%
13.2
%
3.5
%
3.3
%
6.0
%
1.2
%
8.1
%
11.5
%
3.6
%
7.1
%
9.5
%
18.1
%
1.3
%
2.0
%
4.5
%
2.7
%
12.6
%
3.4
%
4.3
%
8.0
%
1.3
%
8.3
%
12.3
%
20
07
2
014
So
urc
e: Y
ork
Reg
ion
Em
plo
ym
ent
an
d I
nd
ust
ry R
epo
rt (
an
nu
al)
7
Wh
o a
re
Ma
rk
ha
m’s
En
tre
pr
en
eu
rs
?
% o
f B
usi
nes
ses
by
In
du
stry
ser
ved
by
MS
BC
, 2
012
to
20
14
0.0
%
5.0
%
10.0
%
15.0
%
20
.0%
25
.0%
4.0
%
4.6
%
9.9
%
10.9
%
1.7
%
1.7
%
21.
5%
2.3
%
3.6
%
2.6
%
12.5
%
12.2
%
10.9
%
3.2
%
3.8
%
7.9
%
12.5
%
0.9
%
0.5
%
20
.6%
1.1%
4.3
%
7.9
%
9.3
%
8.4
%
16.3
%
20
12
20
14
So
urc
e: M
ark
ha
m S
ma
ll B
usi
nes
s C
entr
e C
lien
t D
emo
gra
ph
ics
8
Wh
o a
re
Ma
rk
ha
m’s
En
tre
pr
en
eu
rs
?
Ag
e a
nd
Gen
der
of
Cli
ents
Acc
essi
ng
MS
BC
Ser
vic
es
0.0
%
10.0
%
20
.0%
30
.0%
40
.0%
50
.0%
60
.0%
29
or
un
der
3
0 t
o 4
9
50
to
64
6
5 o
r o
ver
28
.4%
58
.7%
11.9
%
44
.7%
4
3.5
%
11.8
%
20
12
20
14
30
.0%
35
.0%
40
.0%
45
.0%
50
.0%
55
.0%
60
.0%
Ma
le
Fe
ma
le
53
.8%
46
.2%
52
.4%
47
.6%
20
12
20
14
So
urc
e: M
ark
ha
m S
ma
ll B
usi
nes
s C
entr
e C
lien
t D
emo
gra
ph
ics
9
Wh
o a
re
Ma
rk
ha
m’s
En
tre
pr
en
eu
rs
?
New
com
ers
Acc
essi
ng
MS
BC
Ser
vic
es
0.0
%
10.0
%
20
.0%
30
.0%
40
.0%
50
.0%
60
.0%
70
.0%
Ch
ina
S
. A
sia
M
idd
le
Ea
st
Eu
rop
e
Ph
ilip
pin
es
La
tin
A
me
rica
O
ther
53
.5%
10.6
%
13.5
%
8.8
%
2.9
%
1.2
%
9.5
%
61.
3%
22
.6%
2.2
%
8.6
%
2.2
%
2.1
%
1.0
%
20
12
20
14
So
urc
e: M
ark
ha
m S
ma
ll B
usi
nes
s C
entr
e C
lien
t D
emo
gra
ph
ics
10
Wh
o a
re
Ma
rk
ha
m’s
En
tre
pr
en
eu
rs
?
11
MS
BC
Se
rv
ice
s f
or
En
tre
pr
en
eu
rs
• M
SB
C s
pec
iali
zes
in s
tart
-up
an
d e
arl
y-s
tag
e g
row
th
• S
hif
t o
ver
pa
st 3
-4 y
ears
to
wa
rd c
on
tin
uu
m o
f tr
ain
ing
•
No
w s
erv
ing
mo
re M
ark
ha
m a
nd
reg
ion
al
entr
epre
neu
rs
• O
ne-
on
-On
e C
on
sult
ati
on
by
Ap
po
intm
ent
• M
SB
C c
on
du
cts
ov
er 5
00
in
-dep
th c
on
sult
ati
on
s ea
ch y
ear
•
Su
pp
lem
ente
d b
y s
pec
ial
gu
est
spea
ker
to
pic
s:
So
cia
l M
edia
, L
ega
l, S
ale
s, B
ran
din
g,
Fin
an
ce,
Imp
ort
an
d E
xp
ort
•
An
nu
all
y >
60
sem
ina
rs /
wo
rksh
op
s /
net
wo
rkin
g e
ven
ts
• O
n a
ver
ag
e, r
each
ing
ou
t to
2,0
00
cli
ents
ev
ery
yea
r
12
MS
BC
Se
rv
ice
s f
or
En
tre
pr
en
eu
rs
• O
ffer
ing
Yo
uth
En
trep
ren
eurs
hip
Tra
inin
g a
nd
Men
tori
ng
Pro
gra
ms
— o
ver
th
e p
ast
10
yea
rs,
issu
ed m
ore
th
an
$3
50
,00
0 i
n f
ina
nci
al
gra
nts
to
yo
uth
in
ou
r co
mm
un
ity
(pri
ma
rily
fu
nd
ed b
y P
rov
ince
)
19
aw
ard
ed t
hro
ug
h S
tart
er C
om
pa
ny
10
3 a
wa
rded
th
rou
gh
Su
mm
er C
om
pa
ny
5
8 a
wa
rded
in
Bu
sin
ess
Pla
n C
om
pet
itio
n
13
Co
lla
bo
ra
tio
n f
or
Cli
en
t S
uc
ce
ss
14
MS
BC
Ec
on
om
ic I
mp
ac
t (d
ire
ct)
Dir
ect
Imp
act
in
Ma
rkh
am
: 2
00
7 t
o 2
014
—
Bu
sin
esse
s E
xp
an
ded
: 5
8
— B
usi
nes
ses
Sta
rted
: 6
04
—
Jo
bs
Cre
ate
d:
911
Dir
ect
Imp
act
in
Ma
rkh
am
: P
ast
9 m
on
ths
— B
usi
nes
ses
Ex
pa
nd
ed:
11
— B
usi
nes
ses
Sta
rted
: 5
4
— J
ob
s C
rea
ted
: 113
15
ven
ture
LA
B
Th
e R
egio
na
l In
no
va
tio
n C
entr
e S
erv
ing
Ma
rkh
am
En
trep
ren
eurs
16
Jer
emy
La
uri
n
Pre
sid
ent
an
d C
EO
Ab
ou
t v
entu
reL
AB
We
hel
p e
ntr
epre
neu
rs B
UIL
D h
igh
-gro
wth
, in
no
va
tiv
e, s
cala
ble
bu
sin
esse
s.
MIS
SIO
N
VIS
ION
Wh
ere
entr
epre
neu
rs c
rea
te r
eal
bu
sin
esse
s.
WH
O W
E A
RE
ven
ture
LA
B i
s w
her
e ta
len
ted
en
trep
ren
eurs
ca
n a
cces
s p
rov
en t
oo
ls,
exp
ert
men
tors
an
d b
usi
nes
s su
pp
ort
to
gro
w t
hei
r in
no
va
tiv
e, s
cala
ble
an
d g
row
th-
ori
ente
d b
usi
nes
ses.
1
7
It T
ak
es A
n E
cosy
stem
To
Ra
ise
An
En
trep
ren
eur
Ma
rk
ha
m C
on
ve
rg
en
ce
Ce
ntr
e
•v
entu
reL
AB
•
Yo
rk A
ng
els
•M
ark
ha
m S
ma
ll B
usi
nes
s C
entr
e
•Y
ork
Un
iver
sity
– I
nn
ov
ati
on
Y
ork
•
On
tari
o C
entr
es o
f E
xce
llen
ce
Se
ne
ca
Co
lle
ge
•
HE
LIX
Yo
rk
Un
ive
rs
ity
•
La
un
ch Y
U
18
Wh
ere
ven
ture
LA
B c
am
e fr
om
20
05
20
11
20
03
19
•P
rog
ram
s &
Ser
vic
es
–E
du
cati
on
–M
ento
rin
g
–S
pec
iali
zed
pro
gra
ms
•B
oa
rd o
f D
irec
tors
–
Rep
rese
nta
tiv
e o
f en
trep
ren
eurs
, in
clu
din
g p
ub
lic
an
d p
riv
ate
se
cto
rs
•A
rea
s o
f E
xp
erti
se
–A
dv
an
ced
hea
lth
tec
hn
olo
gie
s
–D
igit
al
med
ia
–In
form
ati
on
co
mm
un
ica
tio
ns
tech
no
log
y (
ICT
)
–C
lea
n t
ech
no
log
y
–G
reen
en
erg
y
–A
dv
an
ced
ma
teri
als
an
d
ma
nu
fact
uri
ng
–S
oci
al
inn
ov
ati
on
A P
ub
licl
y F
un
ded
Reg
ion
al
Inn
ov
ati
on
Cen
tre
wit
h G
lob
al
Per
form
an
ce S
tan
da
rds
an
d O
bje
ctiv
es
20
•F
ina
nci
all
y s
up
po
rted
by
: –
Cit
y o
f M
ark
ha
m
–R
egio
na
l M
un
icip
ali
ty o
f Y
ork
–M
inis
try
of
Res
earc
h a
nd
In
no
va
tio
n (
MR
I)
–N
RC
-IR
AP
–C
an
ad
ian
Dig
ita
l M
edia
Net
wo
rk (
CD
MN
)
–E
ven
t sp
on
sors
hip
s
•In
ves
tmen
ts m
ad
e b
y f
un
der
s si
nce
20
11:
–$
1.5
M f
rom
Cit
y o
f M
ark
ha
m
–$
7.5
M f
rom
oth
er f
un
din
g p
art
ner
s
Fu
nd
ing
an
d L
ever
ag
e
21
•L
ead
ersh
ip /
Pre
stig
e /
Rep
uta
tio
n
•P
rog
ram
s a
nd
Ser
vic
es /
Ca
pa
city
•S
tra
teg
ic C
oll
ab
ora
tio
ns
•T
ale
nt
Rec
ruit
men
t a
nd
Ret
enti
on
•B
usi
nes
s R
eten
tio
n a
nd
Att
ract
ion
•D
igit
al
Co
rrid
or
Ret
urn
On
In
ves
tmen
t (R
OI)
fo
r th
e C
ity
of
Ma
rkh
am
22
ven
ture
LA
B P
rog
ram
s
Dri
vin
g i
nn
ov
ati
on
in
hea
lth
care
. C
on
nec
tin
g e
ntr
epre
neu
rs t
o
inv
esto
rs i
n O
nta
rio
.
Hel
pin
g e
ntr
epre
neu
rs p
lan
, la
un
ch a
nd
ex
pa
nd
a n
ew v
entu
re.
Yo
uth
En
tre
pr
en
eu
rs
hip
•
Sta
rtu
p C
an
ad
a Y
ork
Reg
ion
•
Y2
hig
h s
cho
ol
bo
ot
cam
p
•F
IRS
T L
EG
O L
eag
ueB
OO
ST
fu
nd
ing
Wo
me
n i
n T
ec
hn
olo
gy
an
d
Inn
ov
ati
on
•
Wo
men
Lea
der
s in
In
no
va
tio
n P
eer
Gro
up
•
Wo
men
in
Tec
hn
olo
gy
Men
tors
hip
P
rog
ram
2
3
Dri
vin
g s
oci
al
inn
ov
ati
on
an
d
entr
epre
neu
rsh
ip.
pu
lseH
UB
: O
ur
La
test
In
itia
tiv
e
24
ven
ture
LA
B C
lien
ts
25
ven
ture
LA
B I
mp
act
an
d R
esu
lts
26
ven
ture
LA
B W
ork
sho
ps
& E
ven
ts
CIH
R W
ork
shop
s
Ma
rkh
am
Co
nve
rge
nce C
en
tre
G
lob
al Im
pa
ct C
om
pe
titio
n
Ma
rkh
am
Civ
ic C
en
tre
Min
istr
y o
f R
ese
arc
h a
nd
In
no
va
tio
n
Yo
uth
Jo
bs S
tra
teg
y A
nn
ou
nce
men
t
Ma
rkh
am
Co
nve
rge
nce C
en
tre
27
Cli
ent
Su
cces
s S
tori
es
28
•5
-yea
r A
nn
iver
sary
of
ven
ture
LA
B
•Y
ork
Un
iver
sity
@ M
ark
ha
m C
entr
e
•G
o O
pen
Da
ta C
on
fere
nce
M
ay
6 &
7,
20
16 a
t S
enec
a C
oll
ege
Ma
rkh
am
Ca
mp
us
“B
uil
din
g a
bet
ter
futu
re t
hro
ug
h O
pen
Da
ta”
Lo
ok
ing
Ah
ead
29
Eco
no
mic
Dev
elo
pm
ent
Ch
all
eng
es
30
• O
bse
rved
Ch
all
eng
es f
or
SM
Es:
-
Fin
din
g n
ew c
lien
ts
- N
eed
fo
r m
ento
rs w
ith
dir
ect
exp
erie
nce
in
th
eir
spec
ific
ty
pe
of
bu
sin
ess/
ind
ust
ry
- L
ack
of
go
ver
nm
ent
fun
din
g s
up
po
rt
- F
or
gro
win
g c
om
pa
nie
s: f
ind
ing
gre
at
sta
ff
•
Ga
ps/
wea
kn
esse
s to
ad
dre
ss
- F
oll
ow
-up
mo
re r
egu
larl
y i
n e
arl
y s
tag
es
- O
ffer
mo
re c
on
ten
t/in
tera
ctio
n t
hro
ug
h o
nli
ne
cha
nn
els
31
Sca
lin
g f
or
Gro
wth
: C
ha
llen
ges
•A
ctiv
e a
nd
gro
win
g i
nn
ov
ati
on
eco
syst
em =
in
crea
sed
cli
ent
dem
an
d
•C
ha
ng
ing
tre
nd
s a
nd
bes
t p
ract
ices
= c
urr
icu
lum
up
da
tes
nee
ded
re
gu
larl
y
•L
imit
ed r
eso
urc
es t
o m
eet
dem
an
d
•H
elp
ex
isti
ng
bu
sin
esse
s sc
ale
up
an
d g
row
•C
on
nec
ted
Co
mm
un
ity
Pa
rtn
ers
= I
t T
ak
es
an
Ec
os
ys
tem
to
R
ais
e a
n E
ntr
ep
re
ne
ur
32
Ma
rk
ha
m 2
02
0:
Su
cc
es
s b
y D
es
ign
Pu
bli
c E
ng
ag
emen
t S
po
nso
red
by
:
