Succesful board and staff relationships

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Library Presentation

Building Successful
Board/Staff Relationships

Authors: Tara Million(Branch Manager)Isabelle Opikokew(Board Chairperson) Marlynne Samson(Past Chairperson)

Presenters: Tara Million(Branch Manager)Isabelle Opikokew(Board Chairperson)

A lock on the staff washroom...

Whats wrong at the Library?

How did we get here?

Stuck in a Rut

long-serving Librarian

operating in isolation

comfort of the status quo

if it aint broke dont fix it

staff needs before patron service

we dont do that

I dont know how to do that

Impacts and Effects

For Patrons

unwelcoming atmosphere

gaps in service

outdated collection in need of weeding

For the Board

inward looking

unproductive meetings

minimal community involvement

For the Staff

programming reliant on volunteers

essential administration being done by Board members

Region develops Area Resource Centre Standards

becoming outward looking

how do we measure up

becoming knowledgeable

exploring regional resource allocation

getting to the bottom of patron concerns

gathering key documents

Staff Response to Change

General negative results

resistance

personalization

entrenchment

adversaries

power play

refusal

Somethings gotta give

basic standard: Librarian is manager of the Library

evaluation and assessment: Regional Librarian with input from Boardnegative, need for improvement

resignation of Librarian

A New Start

For Board and Staff

Whos doing what?

Board

assist with programming

develop library facility

fund-raising efforts

represent the community

advocate

Regional resources

Municipal resources

hire a competent and capable Librarian

Librarian

maximize library facility

layout

capital needs

community involvement

connection to Region

Board participation

Library management

financial

staff

programming

collection development

Rebuilding the Library

What is the foundation?

1. Time and face-to-face interactions

2. The ability to communicate

3. Self-awareness

4. Clarity of roles and an appreciation of complementary responsibilities

respecting lines of authority

developing an approach that revolves around influence, not control

5. Developing a shared vision

big picture focus

principled approach

teamwork

positives, not negatives

empowerment based

6. Implementing the vision

taking on tasks

developing skills

asking for help and working together

job descriptions and evaluations

Board training

connecting to other levels of service

community engagement

7. Creating a process loop that integrates transformations

8. Preparing for transitions

Sorting out janitorial duties

See what happens...

Engaging the community

...when we all work...

Creating responsive services and programs

...together!

Becoming a destination point

What's going on at
your library?