Pitrois – Morgan - Sawyer

SUCCEED:

Your Personal

Development: Communication

(2)

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Today’s Content: Review

Communicating in groups

Group Projects

Group Dynamics

Conflict

Technology & Communication

Preparing for Class Presentations

Communicating in Groups

Teamwork = working with diverse people in a group setting to accomplish a common goal

Celebrate Strengths

Assign Tasks

Communicate Responsibilities

Habit 1 – Be Proactive

Habit 2 – Begin with the End in Mind

Habit 3 – Put First Things First

Habit 4 – Think Win Win

Habit 5 - Seek First to Understand then to be Understood

Habit 6 – Synergize

Habit 7 – Sharpen the Saw

Covey – 7 Habits of Highly Effective People

Covey Habit 6 - Synergize

Synergize=

the whole is greater than the sum of

its parts

Group Projects- Communication is KEY

Communicate Expectations

Do NOT Assume

Assign roles

Record tasks in writing

Hold everyone accountable

Group Dynamics

Forming – beginning phase – group members first meet

Storming – members determine strengths and determine roles – This stage may involve conflict

Norming – members understand roles and responsibilities. Group is moving forward to accomplish goals

Performing – members function as a team working together to accomplish tasks

Adjourning – celebration of successes

What does Conflict

How do you handle conflict?Avoid Create harmony by making sure everyone

gets alongFull Speed Ahead

Is conflict positive or negative?

What does Conflict

How do you handle conflict?

Carefrontation

Approach conflict with a healthy outcome in mind

“Carefront” instead of “Confront”

Approach conflict with a caring spirit and helping attitude

Carefrontation

Carefrontation Strategies:

• Carefront in private, not in public

• Remember non-verbal communication: body language, posture

• Provide timely feedback

• Control your emotions – carefronting is not an attack

• Give feedback using “I” statements

• Include specific actions or behaviors

• Propose a solution

• Ask for a commitment to change

“I” Statements

Three parts to the “I” statement:

1) Behavior 2) Feelings 3) Effect

Example: You’re always late!

Practice with these statements: 1. You always interrupt me when I’m talking

2. You don’t care about my feelings

3. You never tell me anything

Approaches to Conflict

Thomas-Kilmann’s Conflict Mode Instrument

Written Communication: The Impact of Technology

Telegraph (1844)

Telephone (1876)

Computer and Email (1995)

Cell Phone (1995)

Social Media (2003)

iPhones (2007)

Texting (2008)

The Impact of Technology

How Has Technology

Impacted Your Communication?

Professional Emails

Know Your Audience: Instructor and Friends- not the same

Texting and Emails - not the same. For emails, Use a subject line, professional salutations, correct spelling and grammar

Netiquette- electronic etiquette

Professional Email Example

Subject Line: Question about Critical Thinking Assignment – COL 105-006

Dear Professor Smith,

I have a question about the Critical Thinking Assignment. I am working on my notecards for the assignment, and I want to be sure that we only need two cards citing our sources from the databases. Is that correct?

Thank you,

John MayesCOL 105-006

Class Presentations

Preparing and Delivering Class Presentations

It’s okay to be nervous

Public speaking could be part of your degree and career

More practice = more confidence

COL provides a safe practice environment

Presentation Tips : The Visual

PowerPoint – The Visual Use photos, clip art, and other graphics

Use bulleted, brief statements instead of complete sentences.

Keep points brief and simple

Choose a clean slide design and background.

Be creative if appropriate.

Use multimedia if appropriate.

Check your slides for spelling or grammatical errors.

Save the electronic presentation in multiple areas

Presentation Tips: The Delivery

The Delivery

Model Professionalism – wear appropriate attire

Use appropriate language Stand – posture helps with voice projectionSpeak clearly Face audience and make eye contact Do NOT read the screen Practice, practice, practice

What’s next?

Add to your Success Guide!

Get Ready for Next Class…

“Take advantage of every opportunity to practice your communication skills so that

when important occasions arise, you will have the gift, the style, the sharpness, the clarity, and the emotions to affect other

people.” John Rohn