USER’S GUIDEKeep this guide handy, so you can take advantage of the many products and services provided by TH Media.

circulationPHONE NUMBERS563.588.5620 or 800.562.1825

PHONE HOURSMonday - Friday 5 am - 5 pmSaturday 6 am - 10 amSunday 6 am - 11 am

WALK-IN HOURSMonday - Friday 8 am - 5 pmClosed Saturday & Sunday

E-MAIL:thcustomerservice@thmedia.com

Manage your account atthonline.com/myaccount

Newspaper

Events

Social Media

MagazinesBooks

SUBSCRIBER SERVICES

PAPER LATE, MISSING OR DAMAGED• Go online to thonline.com/myaccount• Call the TH Circulation Department at

563.588.5620 or 800.562.1825• Contact your carrier directly

DELIVERY DEADLINESMonday - Friday by 6:30 amSaturday - Sunday & holidays by 7 am

The TH Circulation Department handles print, mobile and on-line subscription information such as vacation stops and restarts, billing information and changes in delivery service. We are dedicated to providing the best service possible. If you are not receiving the service you expect, please let us know. We will do everything we can to correct the situation as quickly as possible.

Have your subscription deducted from your credit card, debit card or check-ing account each month. VISA, MasterCard, and Discover are accepted. Call the TH Circulation Department to enroll in EZ Pay today.

No bills. No stamps. No Hassle.

Keep up with local news while on vacation:• Change your 7-day print subscription to online

or mobile access only by contacting customer service.

Other options:• Donate your newspaper vacation credit to

the NIE (Newspaper in Education) program.• Request a vacation pack. We’ll save the

newspapers you missed and deliver when you’re home again.

GOING ON VACATION

GIVE A GIFT SUBSCRIPTIONThe Telegraph Herald is the perfect gift that gives every day. A card for you to sign and present is available.

Please let us know your new address and phone number and we’ll deliver your newspaper to your new address the next day.

CHANGE OF ADDRESS

The Telegraph Herald Newspaper in Education (NIE) program promotes and increases our children’s literacy by using the news-paper as a teaching tool in the classroom. NIE is a unique way for schools, businesses, community members and the local newspaper to work together in a partnership that benefits all of us – now and in the future. To learn more about NIE, please call our NIE Coordinator at 563.588.5611.

NEWSPAPER IN EDUCATION

TH MEDIA - 801 Bluff St., PO Box 688, Dubuque, IA, 563.588.5611 or 800.553.4801

START A NEW SUBSCRIPTIONTelegraph Herald delivers real value every day, in print, online and mobile.

MobileTHonline.com

Manage your account atthonline.com/myaccount

REGIONAL SPELLING BEE

GoDBQ app

newsPHONE NUMBERSGeneral InformationOpinion/Letters to the editor/Calendar of Events/Story or Photo Ideas

563.588.5637

Dubuque and tri-state news563.588.5753 or 563.588.5663

Obituaries563.588.5650

Sports563.588.5783

Photography563.588.5715

STORY AND PHOTO IDEASDo you have an idea for a photo or story? Please contact the news department. We invite suggestions from all our readers. Because of the high demand for these pages, news releases for briefs or full stories should be submitted two to three weeks before the event.

E-MAIL OR FAX CONFIRMATION FOR NEWSROOMIf your information is time-sensitive, we encourage you to call us (563.588.5637) to confirm receipt. If requested, we will verify receipt of e-mail with an e-mail reply. Further, when submitting an e-mail, please be sure that the subject field mentions the TH and your type of information. For example, instead of entering “press release” in the subject field, write “For TH calendar of events,” “Release for TH sports” or “XYZ Club news release for TH.”

Getting news and information into the TH is easier than ever using thonline. Just click the SUBMIT button and you’ll see how you can get word of an upcoming event into our calendar, pass along news tips or suggest a great photo opportunity for our photographers to check out. Got a question

about our community? Ask the TH. We answer reader questions throughout the week in this Q&A on the local news pages. Use the SUBMIT button to send your questions or voice your opinion in a letter to the editor. Obituaries, photos and story ideas can be submitted here as well.

Other options for submitting information:e-mail: thonline@thmedia.comBy mail: Telegraph Herald • P.O. Box 688 • Dubuque IA 52004-0688Hand-delivered to our office (on Bluff Street, midway between Eighth and Ninth streets)

We want to publish your club’s or organization’s event. You can submit event details by going to THonline.com and clicking the SUBMIT button. Submission of information for the calendar does not constitute a request for TH coverage or notices elsewhere in the paper. If you have an event that you think will interest readers outside your general membership, please contact the news department to speak to a section editor (news, features, sports) in advance.

OBITUARIESIn most cases, we work directly with funeral directors. Obituaries, which include biographical information, lists of survivors, memorials and photographs, are paid articles published at a per-inch rate. Brief death notices are published at no charge. The deadline is 5 p.m. Obituary information may be submitted by e-mail to: thobit@thmedia.com

OOPS!We are one of the few businesses where errors in the product cannot be covered up or recalled. Our mistakes are shown 30,000 times over. We are willing to admit a mistake and correct it. Corrections and clarifications appear on Page 1A. If there is an error in a story we’ve written about you or your organization, please phone 563.588.5663, or contact Dustin Kass at dustin.kass@thmedia.comor Ben Jacobson at ben.jacobson@thmedia.com. We want it resolved as soon as possible.

SALE OF PHOTOGRAPHS

Reprints of photographs that appeared in the Telegraph Herald or on thonline and were taken by a TH photographer are available for purchase. Photos taken by wire or syndicated services or free-lance photographers are not available through the TH. We publish “additional” photos from many of our assignments on our Website. Reprint orders may be placed by calling 563.588.5611 or going to thonline.com/reprints. Reprints are sold for personal use only; they may not be reproduced, posted or published without written permission of the TH.

PERMISSION TO REPRINTThe Telegraph Herald is copyrighted. Requests to reprint our photographs and/or articles should be directed to the Executive Editor at 563.588.5652. A fee may be charged. Reprints can be purchased online at thonline.com/store

Previously published articles are available at: thonline.com/archives There is a small fee per story for full text. Though the text is the same, the printout will not have the same “look” as it did when actually published. If you’re not sure of the date on which your item appeared, you may search our archives on the Internet or, if you don’t have Internet access, contact our library at 563.588.5777 and we’ll help your search.

STORY ARCHIVES

LETTERS TO THE EDITORWe welcome letters on topics of community interest or concern. Letters should be no longer than 250 words. All letters are subject to editing. Each author’s name and address is published. Anonymous letters, thank-you messages and letters of a commercial nature are not published. Use the SUBMIT button on THonline.com and select Submit a Letter to the Editor. Submissions can also be sent via e-mail addressed to thletters@thmedia.com.

77% of adults in Dubuque County read the TH (print and online) every week!* *Source: 2014 Consumer Market Study, Scarborough

digital

Stay up-to-date with the latest news and information by going to thonline.com. News updates are added to the site throughout the day. A lot of free content remains available on thonline, including breaking news, photos, video, national and international news, and stories from The Associated Press. Access to all the local news stories are free to 7 day-a-week print subscribers. Monthly online only subscriptions are available.

THONLINE.COMTH MOBILE

TH E-EDITION APP

All the news you see on your desktop is now available via your mobile device. To get the latest news go to THonline.com on your smart phone.

NEWS ALERTSSign up for TH news alerts and stay informed with breaking news and cancellations. Get an email, with a link to the story at THonline.com. To sign up, go to thonline.com and click on the Email Preference tab.

Sell your stuff on TH Classifieds Facebook page. All items selling for $200 or less can be posted for FREE.

Private-party classified rates for vehicles and general merchandise are based on the total selling price of the advertised item(s). Ads for items priced $100 or less are free when placed online, in person, by mail or emailed to us. Other private-party specials range from $17-$45. “Happy” ads and “In memoriam” ads start at $20 and include a photograph. VISA, Discover and MasterCard are accepted

Place your Classified ad online 24/7 with HOOTIE. It’s fast, easy, secure and local! Go to thonline.com and click on the CLASSIFIED tab

PHONE NUMBERS563.588.5600 or 800.562.6014

Fax: 563.588.5782

PHONE HOURSMonday - Friday 8 am - 5 pm

WALK-IN HOURSMonday - Friday 8 am - 5 pmClosed Saturday & Sunday

EMAILthclassified@thmedia.com

55% of tri-state adults read the Telegraph Herald print product every Sunday.* *Source: 2014 Consumer Market Study, Scarborough

SOCIAL MEDIALIKE the TH on Facebook. FOLLOW the TH on Twitter. CONNECT with the TH on LinkedIn. You will get news updates, information on events, contests, news tips, leads on coupon savings, updates on local sports scores and much more!

Fence Talk Digital provides our client-partners integrated marketing solutions with a consultative, results-driven approach. Our employee owners offer turn key digital advertising solutions to businesses of all sizes. Key products and services include: responsive websites, search engine optimization (SEO), Google AdWords (PPC), ad retargeting, geo-fencing, video production, social media management and email marketing.

fencetalkdigital.com 563.588.5621

Live video coverage of some key high school sporting events including football, volleyball, basketball and more during the fall and winter seasons. We currently have agreements in place with Dubuque Community School District to stream Senior and Hempstead sports, and Holy Family Schools to stream Wahlert games.

LIVE STREAMING

GO DBQ APPFree Mobile App. Your ultimate resource for all things Dubuque including events, dining, attractions, lodging and more.

gofindmycar.com is a collaborative automotive website that encompasses the tri-state market. It has the most complete inventory of local vehicles for sale in our area, either by dealer or by a private seller.

Our cutting-edge recruitment website, accessdubuquejobs.com, serves as the gateway for individuals to access information about the job opportunities available within our tri-state area. The site is a valuable asset for area businesses throughout the tri-state area to attract and retain a talented workforce.

Get the Telegraph Herald news package in an electronic form by downloading the TH e-edition. Search for Telegraph Herald in the app store.

book publishingTH Media has published over 20 book titles ranging from sports, humor, loss, life, family, faith, history, adventure. Whether you’re new to the area, a long-time resident or have family and friends visiting, there’s something of interest for everyone. Books make great gifts, too!

To review or purchase these books, go to thonline.com/store or stop in at 801 Bluff Street, Dubuque. Books are also available at various vendors in the tri-state area and on Amazon.com.

magazines

The award honors a local citizen in recognition of achievement, leadership and commitment to making a significant contribution to the community and its people. Event established in 1970.

JANUARY

APRIL & SEPTEMBER

A bridal event with local businesses on hand to help brides plan a perfect wedding day. The event also includes a runway bridal show featuring the latest in gowns and formal wear.

MARCHTop spellers from around the tri-state area compete in their own schools and in a sectional bee to reach the TH Media Regional Spelling Bee. The champion receives a trip to compete in the Scripps National Spelling Bee in Washington, D.C.Event established in 1986.

JUNE-AUGUSTThe TH Media Junior Tour is a series of youth golf tournaments held at tri-state area golf courses. For boys and girls ages 10 to 18.

A “mini tour” for youth 7-9 years old is also held in June and July. Event established in 2003.

A pampered event that provides hundreds of women shopping, a fabulous meal while listening to a dynamic speaker and wonderful prizes. Event established in 1997.

extraordinary content immersive experiences

Available for purchase at retail locations

Inserted in the Telegraph Herald.

Inserted in the Telegraph Herald.

Delivered to schools, daycares and area

locations.

FREE business to business publication. Go to BizTimes.biz

to sign up!

REGIONAL SPELLING BEE

NOVEMBER

EVERY SATURDAY Whether it’s a birthday, engagement, anniversary, memorial or promotion, our lives are full of happy and sad events. And big or small, they’re all perfectly good things to share with your neighbors.

• Go online at thonline.com/yourneighbors

• Call 563.588.5600

• E-mail thclassified@thmedia.com

• Drop off information, photo and payment to: Telegraph Herald, 801 Bluff St.,

Dubuque, IA

• Mail information, photo and payment to:Telegraph Herald, Your Neighbors, PO Box 688, Dubuque, IA 52004-0688

your neighbors

Submissions will be put in each issue as space allows. Private party only.

Purchase a Your Neighbors package by choosing one of the following methods: