Subject: Correspondence ~ Requested RTI RELEASE€¦ · RECOMMENDATION It is recommended that the...

Department of Housing and Public Worlcs Ref; HS 01203-2017

MINISTERIAL CORRESPONDENCE BRIEFING NOTE

complaint regarding the behaviour of

General -Letter

Subject:

Decision/Action by:

Reasons for Urgency; Briefing type:

Responsible Area: Electorate: Contact Officer;

PURPOSE

N/A Correspondence ~ Requested

Housing Service Centre

To provide the Minister's office with additional background information and context to support the information contained in the proposed response.

RECOMMENDATION

It is recommended that the letter to be signed,

Noted Approved Nolapproved

C~Routine (straigntto Mo) ❑ Non routine (DG to endorse)

GENERAL MANAGER ENDORSEMENT COMMENTS

Michael "'nan General Manager, Service Delivery Housing and Homelessness Services

Date: /06/2017 DIVISIONAL HEAD ENDORSEMENT

~yC7P!-~ ~~ ~~+JG

COMMENTS

Christi e Castley Deputy Director-G~e al Housing and ~arhelessness Services

Datcl ! / DIRECTOR-GENERAL ENDORSEMENT COMMENTS

Liza Carroll Director-General Department of Housing and Putalic Works

Date: 1 / MINISTER'S OFFICE APPROVAL

~

COMMENTS

Name: /CI~U'~'~P/li1 /~ ~ !'VI

Date:/~/~~jl ~,~--

19023R RTI document page no. 66

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Disclosure log

Deparhr~ent of Housing and Public Worl<s Ref: I-IS 01203-20'17

BACKGROUND ® On 2 July 2014; ommenced tenancy at

and is in receipt of Newstart Allowance. ® ong history of homelessness and was housed by the Department of Housing

and Public Works through the Street to Home initiative managed by .

® On 1 September 2004, commenced tenancy at and is in receipt of the Age Pension.

INFORMATION NOT TO BE RELEASED ®

CONSULTATION Internal Consultation ®

External Consultation ® Not applicable.

FURTHER INFORMATION ® Since 2015, the Housing Service Centre (HSC) has received multiple

complaints from neighbours about the behaviour of and guests which include loud noise, music, parties, drunken behaviour, as well as drug and alcohol issues. Tenants from have complained about this behaviour.

® The SC has had difficulty contacting to discuss the complaints. During December 2015 and January 2016, the HSC conducted home visits and sent correspondence to home address, however did not respond.

o On 22 February 2016, visited the HSC to discuss the issues with tenancy. During this discussion, was given a verbal warning.

® Further complaints were received from on 28 October and 16 November 2016. was again interviewed by staff. had visitors staying with

including family, On 16 January 2017, the HSC received a complaint via the Housing Appeals and Review Unit from the tenants in The complaints were regarding the sa►~ne issues of undeclared occupants, parties, drunken behaviour and loud noises like motorcycles and cars revving in the early hours of the morning.

® On 31 January 2017, the HSC issued with a Notice to Remedy Breach for interfering with the peace, comfort and privacy of the neighbourhood, A property inspection was canducted and a further Notice to Remedy Breach was issued for damage caused to the premises.

t applied for and was granted approval for a temporary absence from the property from While away, the

HSC arranged for the locks at to be changed, to prevent associates entering the property.

® On 17 May 2017, staff from the HSC attended and confirmed with neighbours tha t had not returned. They advised there had been no issues since the locks had been changed.

® On 22 May 2017, attended the HSC and two further complaints received from while away from unit were discussed. acknowledged the visitors to nit and advised of difficulty in moving them

denied.giving keys out or permitting people to stay. was reminded of expectations and the risk to enancy, if problems continued,

• On the same day, an email was sent to team referring to its services.

of 3


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Department of Housing and Public Works Ref: HS 01203-2017

® On 1 June 2017, staff from unit contacted and offered assistance. Staff have reported that stated that bad behaviour had now ceased, that in contact with the Queensland Police Service about unwanted guests and visitors and was currently receiving support from

• Staff from the HSC have contacted and the tenants in and invited them to attend the HSC to discuss their concerns. All tenants

have agreed and will be attending the HSC in the next two weeks. • On 9 June 2017, has a scheduled appointment at the HSC.


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Office of 'the

Minister for Housing and Public Worl~s Minister for Sport Queensland

Government

Ref: HS 01203-2017

12 JUN ~ 1 ~

1 William Street Brisbane Queensland GPO Box 2457 Brisbane Queensland 4001 Australia Telephone +617 3719 7270 Facsimile +617 3012 9017 E: hpwQministerial.gld.gov.au

Dea

I refer to your email dated 2017 to the Honourable Micl< de Brenni MP, Minister for Housing and Public Works and Minister for Sport regarding the behaviour of your neighbour. I am replying on the Minister's behalf.

The Department of f-lousing and Public Works takes its responsibility as a landlord very seriously and explains to all tenants their responsibilities under their State Tenancy Agreement and the Residential Tenancies and Rooming Accommodation Act 2008. Tenants are required to maintain their property in a clean and tidy state and are expected to respect neighbours' rights by not causing a nuisance or disturbing the reasonable peace, comfort or privacy of the community.

While the Fair Expectations of Behaviour policy recognises that many public housing tenants are among the most vulnerable in our society and may need support to sustain their tenancies, criminal, threatening and disruptive behaviour is never acceptable.

When complaints are received relating to public housing tenants, the department must investigate fihem and take appropriate action in accordance with departmental policies and the Act. The type of action taken by the department is determined according to the nature of the breach. In many instances, the department will endeavour to assist tenants to modify their behaviour so that they can sustain their tenancy and live in harmony with their neighbours.

I appreciate that you would like more detailed information on the action being taken by the department to address your concerns. However, the department is required to respect a tenant's right to privacy, which means 1 am t,►nable to disclose any specific information. The Department would like to assure you that they are working with the tenant to resolve the issues you have raised and are hopeful that the relationship between neighbours will improve in response to the action being taken.

I understand that you attended the Housing Service Centre on June 2017 to discuss your concerns and trust the meeting will assist with resolving any further issues or concerns you may have.

I hope this answers your queries. If you need any more information or help with this matter, Senior Client Service Manager, Housing Service Centre,

Department of Housing and Public Worl<s can be contacted on (07) or email @hpw.gld,gov.au.

Yours sincerely

Kirsten Ram Policy Advisor


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Disclosure log

Department of Housing and Public Works Rei: NS 02320-2017

BACKGROUND • On 29 January 1998, commenced tenancy at

During tenancy, has been in dispute with multiple neighbours with multiple complaints made about behaviour, as well ascomplaints of others.

® has regularly written to the Minister for Housing and Public Works and Minister for Sport to express complaints about neighbours throughout his tenancy.

• On 25 February 2014, commenced tenancy at has

been known in the past to make multiple complaints about neighbours. ® On 31 March 2017, commenced his tenancy at

has had two prior tenancies, and transferred on both occasions due to evidence as at risk of violence from neighbours.

® Since tenancy commenced, the Housing Service Centre (HSC) has received multiple complaints regarding ehaviour, including playing loud music, yelling and shouting at neighbaurs, late night guests and drug use. These complaints have been received from the tenants of The complaints from have not aligned in detail and time, or appeared to have been prepared together, making it difficult to confirm that both parties experienced the same problem at the same time.

®

• was issued a Notice to Leave for rent arrears, which expired o September 2017. • Following the expiration of the Notice to Leave, th HSC applied to the

Queensland Civil and Administrative Tribunal (QCAT) o September 2017. A hearing date of October 2017 was set.

CONSULTATION Internal Consultation ® Not applicable.

External Consultation ® Queensland Police Service (QPS) I

ATTACHMENT ® Attachment 1 —Flyer.

FURTHER INFORMATION •

®

®

•

•

•

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Depariment ofi Housing and Public Works Ref: HS 02320-2017

• On 15 September 2017, HSC staff spoke with to discuss his concerns and complaints regarding including an allegation that

assaulted • On 22 September 2017, the HSC received information from

QPS, which contained details of approximately 15 noise complaints attended by QPS (between July and September 2017) where no noise was detected. Based on this information, the

HSC could not breach • On 28 September 2017, a letter was sent to all tenants of the unit complex by the

HSC requesting written complaints be provided by 6 October 2017. • On 29 September 2017, a complaint was received from regarding . The

complainant alleged tha had been shouting and swearing and waving a metal bar in a threatening manner.

• On 4 October 2017, HSC staff interviewed about the ongoing complaints

• During the interview denied all allegations and advised that acting in self-defence when the alleged assault took place, as had provokedprovided a flyer that had been put in the tenants' mailboxes at the complex. alleged that produced the flyers. The flyer contains an image of is a drug dealer and is wanted for theft and harassment (refer to Attachment 1).

• The HSC is investigating who was responsible for the flyer and may take action if the author can be confirmed.

• On 5 October 2017, HSC staff wrote to fio reques attend the office for an interview to further discuss concerns and future options.

• On 9 October 2017, attended the HSC to submit a complaint form. a letter had been posted on 5 October 2017, requesting to attend the HSC on 13 October 2017 at 2:OOpm to discussconcerns. would respond to the request when received it in the mail. did not have time to discuss the matter when in the office.

• continued to attend the HSC to provide further complaints, however still refuses to stay and speak with staff. HSC staff have emailed requesting

contact to discuss the issues at the complex, howeve has not responded. • attended a QCAT hearing with support staff

regarding arrears.

•

•

•

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Queensland Government

Department of

Housing and Public Worlcs

Ref; HS 02320-2017

z ~ you 20»

Dear

I refer to your further letter of September 2017 to the Honourable Mick de Brenni MP, Minister for Housing and Public Works and Minister for Spart regarding the behaviour of your neighbour at In accordance with carefiaker conventions that apply during the state election period, your letter has been forwarded to me for a response.

The Department of Housing and Public Works is bound by the Residential Tenancies and Rooming Accommodation Act 2008 and when a complaint is received, the department is required to investigate the issue, being mindful of the rights of all people involved. This can sometimes be a lengthy process and the department appreciates your patience during its investigation into your concerns. The department will continue to monitor the situation and take further action if needed.

On October 2017, the department wrote to you requesting you attend the housing service centre for an interview. While you did attend on October 2017, I understand you were yet to receive the letter and were unable to have the interview on that day. I strongly encourage you to contact the Housing Service Centre and arrange an interview time to discuss your concerns and the options available to you.

If you need any further information, please contact Area Manager, Housing Service Centre, Housing and Homelessness Services on (07) or

email [email protected].

Yours sincerely

Christine Castley Deputy Director-General Housing and Homelessness Services

Level 19 41 George Street Brisbane Queensland GPO Box 690 Brisbane Queensland 4001 Australia

Telephone +617 3007 4401 Email [email protected],au Website www.hpw.gld.gov.au


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Disclosure log


MINISTERIAL CORRESPONDENCE BRIEFING NOTE Subject: of regarding

complaints about social housing neighbour Decision/Action by: General -Letter Reasons for Urgency: N/A Briefing type: Correspondence -Requested Responsible Area: Housing Service Centre Electorate: Contact Officer: Senior Client Service Manager — (07)

PURPOSE


RECOMMENDATION

It is recommended that the letter to be signed.

Noted

Approved Not approved

C'~ROUtine (Straight to MO) ❑ Non-rOUtlne (DG to endorse)


, Michael L' non General Manager, Service Delivery Hous

l1

ing and Homelessness Services

Datfly► I /09/2017 DIVISIONAL HEAD ENDORSEMENT COMMENTS

Christine Castl y .~ Deputy Dire r- ~ = era) Housing ~" "omelessness Services

.-°'"` Date' / / DIRECTOR-GENERAL ENDORSEMENT COMMENTS

Liza Carroll Director•Gener. Departm • ~ Housing and Public Works

Date: / / MINISTER'S OFFIC PPROV L

~_-~

COMMENTS

Name:

Date: / /

Page 1 of 3 19023R RTI document page no. 73

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Department of Housing and Public Wor{<s Ref; HS 02082-2017


has been in dispute with multiple neighbours with multiple complaints about s behaviour, as well as complaints of others. has regularly written to the Minister to express complaints about neighbours throughout tenancy.

• On 25 February 2014, commenced tenancy at

has been known in the past to make multiple complaints about neighbours, many of which appeared to be without substance.

• On 31 March 2017, ) commenced tenancy at n has had two prior tenancies

• Since tenancy commenced, the Housing Service Centre (HSC) has received multiple complaints regarding behaviour, including playing loud music, yelling and shouting at neighbours, late night guests and drug use. These complaints have been received from the tenants of The complaints from have primarily not aligned in detail and time, or appeared to have been prepared together, making it difficult to confirm that both parties experienced the problem.

• On 12 September 2017, four other neighbours of contacted to verify the complaints. No other neighbour confirmed there was excessive noise with one noting that

excessively contacts the Queensland Police Service (QPS). Based on the information obtained, staff were of the view that a clear breach had not been adequately verified.

• The HSC issued with three Notices to Remedy Breach for rent arrears

• was issued a Notice to Leave for rent arrears, which expired on 5 September 2017. • Following the expiration of the Notice to Leave, the HSC applied to the

Queensland Civil and Administrative Tribuna

CONSULTATION Internal Consultation • Not applicable.

External Consultation • Queensland Police Service, .

FURTHER INFORMATION Between 15 June and 4 July 2017, five complaints were made to the HSC by

regarding loud music and abusive behaviour from • In June 2017, HSC staff conducted two home visits . • Consequently, on 6 July 2017, was issued with a warning letter. • was offered support through the Tenancy Support Project, however declined this

request. • If engages with the Department of Housing and Public Works, will be offered further

referrals to support agencies to assist sustain tenancy. • HSC staff contacted ), which has previously supported

advised it was no longer supporting except for considering brokerage. • On 24 July 2017, complaints were received from regarding loud

music, abusive language and drug use from • On 18 August 2017, further complaints were received from

behaviour, including alleged drug use and vandalism to car. HSC staff advised that if there were no witnesses to the incident, the complaint could not be substantiated.


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Qepartment of Housing and Public Works Ref: HS 02082-2017

• On the same day, HSC staff contacted neighbour in to ask if experienced any disruption in the unit complex. The neighbour in advised the

following: — regularly contacts the QPS — regularly approaches bout alleged noise — there has not been any noise disturbances or loud music from .

• On 1 September 2017, made a complaint to the HSC regarding loud music and methamphetamine use by

• On 7 September 2017, staff sent a Right to Information (RTI) request to QPS . The HSC is waiting on the information from QPS to determine what course of action to take.

• On 7 and 8 September 2017, HSC staff attempted to contact to discuss concerns and left multiple messages.

• As at 11 September 2017, no contact has been received from , howeverHSC staff will continue attempts to discuss concerns and assure that action is

being taken. • On 12 September 2017, HSC staff contacted four other neighbours to verify

the complaints. No other neighbour confirmed excessive noise from with one noting that excessively contacts QPS. Based on the information provided, the officers were of the view that a clear breach had not been adequately verified.

• On 14 September 2017, the tenant in made a complaint that had sent threatening text messages. However, the message appeared offensive rather than threatening and as that andhad smoked drugs together, it is not clear that this is sufficient evidence to take further action.

was encouraged to avoid contact with and to report any further incidents. • On 19 September 2017, HSC staff intend to visit the complex to speak with

directly and obtain further information. Further action will also be considered


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office of the

1Vlinister for Housing and Public Worl~s Minister for Sport Queensland

Government

Ref: HS 00293,2017

0 ~ MAR 201 t Wlillam Sireel Brisbane Queensland GPO Box 2457 Brisbane

Queensland 4001 Australia 7elephono +817 3719 7270 Facsimile +817 3012 9017 E; hpwcC~ministetial.gld.gov,au

Dear

I refer to your email of January 2017 to MP, Member fo regarding your neighbours at As the issues you have raised fall within the Housing and Public Works porkfolio, a copy of your correspondence has been forwarded to the Honourable Mick de Grenni MP, Minister for Housing and Public Works and Minister for Sport, The Minister has asked that I respond on his behalf.

The Department of Housing and Public Works takes all complaints very seriously. Everyone has a right to expect a peaceful and safe environment in their homes and neighbourhoods, and I can understand that the incidents you describe would be distressing. When complaints are received relating to public housing tenants, the department must first investigate them in order to take appropriate action. This is in accordance with departmental policies and the Residential Tenancies and Rooming Accommodation Act 2008,

Many of the department's clients are among the most vulnerable in the community and .departmental staff work closely with other agencies to help tenants behave in a responsible and community-minded manner. While it can take time to resolve certain issues, I can assure you that the deparkment is doing all it canto address your concerns,

Departmental staff will continue to work with the tenant to address these issues and will also consider taking action under the Act However; the department is required to respect its tenants' rights to privacy, which means I am unable to disclose specific information relating to actions taken by the department,

I hope this information answers your enquiry, If you need any more information or help with this matter, Area Manager, Housing Service Centre, Department of Housing and Public Works can be contacted on (07) or email

[email protected].

Yours sincerely

Darcy Slattery Senior Policy Advisor


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Disclosure log


MINISTERIAL CORRESPONDENCE BRIEFING NOTE regarding public housing tenants at

General -Letter

Subject:

Decision/Action by:

Reasons for Urgency: Briefing type:

Responsible Area: Electorate: Contact Officer:

PURPOSE

N/A Correspondence -Requested


, Area Manager (07)


RECOMMENDATION


Noted


I~OUtlne (Straight to Mo) ❑ Non-rOUtine (DG to endorse)


Mich-~nan Genera Manager, Service Delivery Housing and Homelessness Services

Dated /09/2017 DIVISIONAL HEAD ENDORSEMENT

C~ ~ --t-C~ S~`p ~

COMMENTS

Christine Ca ley Deputy Direct - enerai Housing and Homelessness Services

Date: ! / DIRECTOR-GENERAL ENDORSEMENT COMMENTS

Liza Carroll birector- eras Dep ent of Housing and Public Works

Date: / / MINISTER'S OFFICE APPRO ~' ~ COMMENTS

Name:

Date: / /


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SEDisclosure log

Disclosure log

Disclosure log


BACKGROUND • On 23 October 2013, commenced tenancy at

• On 30 March 2015, added andto the household.

• On 12 May 2015, commenced tenancy at with

• is a private neighbour.


External Consultation • Queensland Police Service (QPS).

FURTHER INFORMATION • Street:

— Since the commencement of tenancy, seven complaints have been received alleging fighting, foul language, an untidy yard and loud music. Staff from the Housing Service Centre (HSC) investigated the complaints and action was taken in line with departmental policy and the Residential Tenancies and Rooming Accommodation Act 2008. The actions included five home visits; seven telephone calls; the issue of three Notices to Remedy Breach on 14 December 2016, 10 January 2017 and 23 March 2017; the issue of two Notices to Leave on 9 January 2017 and 11 April 2017; referral to local

a neighbourhood investigation in February 2017; and a Tenancy Management Plan. No complaints have been received since April 2017.

— On 7 September 2017, HSC staff telephoned to discuss the complaints, had not played any loud music or interfered with neighbours' peaceful enjoyment of their properties. Staff reminded

about tenancy obligations, which acknowledged understood.

• Street: — Since the commencement of tenancy, one complaint has been received

regarding an untidy yard HSC staff investigated the complaint and action was taken in line with departmental policy and the Residential Tenancies and Rooming Accommodation Act 2008. The actions included two home visits; the issue of a Notice to Remedy Breach on 16 December 2016; and a Notice to Leave on 9 January 2017. rectified the matter and was not required to vacate the property. No complaints have been received since the Notice to Leave was withdrawn.

— On 7 September 2017, HSC staff contacted to discuss the complaints, which denied. had not played any loud music or interfered with neighbours' peaceful enjoyment of their properties. Staff reminded

about tenancy obligations, which understood. • On 7 September 2017, HSC staff emailed (no telephone details are available)

inviting contact with the department to discuss concerns. responded to the email, advising ontact HSC later in the week.

• On the same day, HSC staff emailed QPS for information regarding alleged drug activity in the neighbourhood.

• As at 18 September 2017, the HSC is waiting on information from QPS, andhas not yet contacted the HSC to discuss concerns.

• HSC staff will continue to monitor the situation in the neighbourhood and act as necessary.


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Disclosure log

Offzce of the

Minister for Housing and Public Works Minister for Sport Queensland

Government

Ref: HS 02102-2017

Q 4 OCT 2017

Dear

1 Wllllam Street Brisbane Queensland GPO Box 2457 Brisbane Queensland 4001 Australia Telephone +617 3719 7270 Facslmlle +617 3012 9017 E: [email protected]

Thank you for your email of September 2017 to the Honourable Mick de Brenni MP, Minister for Housing and Public Works and Minister for Sport regarding the ongoing disruptive behaviour of neighbouring public housing tenants. I am replying on the Minister's behalf.

The Department of Housing and Public Works takes its responsibility as a landlord seriously and explains to all tenants their rights and responsibilities under their State Tenancy Agreement. Tenants have a responsibility to be a good neighbour and maintain their property to an acceptable standard. In instances where tenants contravene their tenancy agreement, the department investigates and takes all action possible under departmental policies and the Residential Tenancies and Rooming Accommodation Act 2008.

I am advised that staff from the Housing Service Centre have requested that you contact them to discuss the situation. I urge you to contact staff from the Housing Service Centre directly to discuss the matter, including the department's requirements in relation to Information Privacy Principles and the Information Privacy Act 2009 when collecting personal information.

Housing Service Centre staff, have assured me that the situation is being closely monitored and appropriate action will be taken where necessary. If you are concerned about possible criminal activity, including harm to animals, I would urge you to report this to the Queensland Police Service, which has the power to investigate offences and gather evidence to support any future action taken by the department. The department appreciates your patience during its investigation into these tenancies.

hope this information answers your enquiry. If you need any more information or help with this matter, , Client Service Manager, Housing Service Centre, Department of Housing and Public Works can be contacted on (07) or email hhscs @hpw.gld.gov.au.

Yours sincerely

ip Halton of of Staff


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Disclosure log

Noted


Media Release Required

Yes

No

❑ NOn-rOUtin@ (DG to endorse)

Ref: HS 02238-2017 `

MINISTERIAL BRIEFING NOTE ~ Reports of flyers being generated by a member of fhe community referencing the use of drugs at the complex N/A N/A Requested briefing note for noting

rogram Officer — (07

Subject:

Decision/Action by: Reasons for Urgency: Briefing type: Responsible Area: Contact Officer:

PURPOSE

Department of Housing and Public Works

To provide the Minister with information regarding reports of drug use and flyers at the complex at

RECOMMENDATION

It is recommended that the Minister:

1. Note the contents of the brief.

® ROUtlne (Straight to MO)

GENERAL MANAGER ENDORSEMENT

Endorsed

COMMENTS

Michael Linnan General Manager, Service Delivery Housing and Homelessness Services

Date: 27/09/2017

DIVISIONAL HEAD ENDORSEMENT

Endorsed

COMMENTS


Date: 25/09/2017

DIRECTOR-GENERAL ENDORSEMENT COMMENTS

Liza Carroll Director-General Department of Housing and Public Works

Date: / /

MINISTERIAL APPROVAL COMMENTS

.

Mick de Brenni MP Minister for Housing and Public Works and Minister for Sport

Date: / /


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Disclosure logDisclosure log

Department of Housing and Public Wor{<s Ref: HS 02238-2017

CONTEXT • is a registered provider under the Housing Act 2003, and has achieved

registration under the National Regulatory System for Community Housing. • The Department of Housing and Public Works funds under the Supportive

Housing Program, to provide tenancy and property management for the department-owned Brisbane omplex at

•

•

•

KEY ISSUES • On 25 September 2017, departmental staff contacted staff to determine if

they had knowledge of a community-led campaign to distribute flyers relating to drug use at the complex.

• staff advised they were not aware of any flyers or of concerns being raised in the community.

• had already informed the department of a clandestine drug lab that was discovered on 26 June 2017 through a routine property inspection bytenancy management staff, and this is currently being actioned.

• Following the discovery, staff sought immediate advice from the Residential Tenancies Authority, and the Queensland Police Service (QPS) was advised,

• All relevant actions were taken including an application to the Queensland Civil and Administrative Tribunal (QCAT) to terminate the tenancy agreement.

• The matter was heard before QCAT on and a termination order was granted, effective

• In addition to this issue, Contract Management staff received a complaint on, from a tenant at who indicated they could smell drugs being used. This

tenant stated they live two floors above which contained the clandestine drug lab. The complaint is still being followed up.

ELECTION AND GOVERNMENT COMMITMENTS • This issue is not the subject of an election or Government commitment.

FINANCIAL IMPLICATIONS • Not applicable.

CONSULTATION • Chief Executive Officer, was consulted

regarding nowledge of flyers being distributed alleging drug activity at the complex.

FUTURE STEPS • If the tenant has not vacated the property a warrant of possession will be

issued by QPS, to be executed by • Once the property is vacant, forensic cleaners will be engaged to make the unit safe along with

any maintenance and rectification works required to remove any contamination. Afollow-up test will then be carried out by th to ensure all traces of contamination have been removed.

• Officers from and will notify the department if members of the community approach them with concerns about illegal activities at the complex.


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COMMUNICATIONS/MEDIA OPPORTUNITIES • It is unlikely the media will be interested in this matter.


Release

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DEPUTY DIRECTOR-GENERAL CORRESPONDENCE BRIEFMNG NOTE Subject:

Decision/Action by: Reasons for Urgency: Briefing type: Responsible Area: Electorate: Contact Officer:

PURPOSE

regarding the behaviour of his public housing neighbour atGeneral -Letter N/A Correspondence -Requested


Senior Client Service Manager (07

To provide the Deputy Director-General with additional background information and context to support the information contained in the proposed response.

RECOMMENDATION


',Noted. Approved

Not app[ovetl


MichlaeYLinnan General Manager, Service Delivery Housing and Homelessness Services

__.— Date~ /r~,~2017

DEPUTY DIRECTOR-GENERAL APPROVAL

~1V ~~ l~/~~~ 1~

COMMENTS


Date: (~/ ~ /2017

DEPUTY DIRECTOR-GENERAL COMMENTS

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BACKGROUND • has resided at since 14 July 2008.

is the sole occupant and receives the Age Pension. • ) has resided a since 3 September

2015. is in receipt of Newstart Allowance and is the sole occupant of the property. • has made approximately seven complaints about the behaviour of in

2017. The complaints include hammering noises or working with tools at night, stomping and alleged drug activity.

CONSULTATION Internal Consultation • Tenancy Support Project.

External Consultation • Queensland Police Service.

ATTACHMENTS • Attachment 1 —Copy of HS 01 1 09-201 7, dated 5 June 2017. • Attachment 2 —Copy of HS 01302-2017, dated 26 June 2017.

FURTHER INFORMATION • has received two separate responses regarding the same matter. A Ministerial reply

was sent on 5 June 2017 and an Acting Deputy Director-General response was sent on 26 June 2017 (refer to Attachments 7 and 2).

• During 2017, two complaints were received from one other neighbour. However, one complaint was verbal and did not provide specific details, and the other was making allegations of drug possession/dealing which was referred to the Queensland Police Service (QPS) to action.

• While action has been taken in response to the complaints, this action has been limited due to staff not being able to verify information and the one-on-one nature of some concerns.

•

• On 23 March 2017, staff members from the HSC interviewed about complaints and alleged drug activity. denied having any drug charges against and felt vexatious complaints were being made. does not believe is disrupting the peace, comfort and privacy of the neighbours.

• was referred to the Tenancy Support Project and also referred to Footprints for assistance with tenancy management issues.

•

•

• On 11 July 2017, Footprints disclosed that syndrome and admitted to using illicit drugs, however did not make or distribute drugs. Footprints is currently working wit g around these issues. Investigation into allegations of illegal activity fall outside the department's jurisdiction.

•

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• has been redirected to QPS/Crime Stoppers to report any suspicious or criminal behaviour.

• allegations of minor household noises throughout the night are unable to be substantiated. has previously been redirected to the Dispute Resolution Centre for mediation, which refused.

•

•

• The HSC will continue to monitor the situation and work with the Tenancy Support Project in relation to tenancy.

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Ref: HS 01657-2017

14 AUG 2011

Department of

Housing and Public Works

Dear

Thank you for your email of July 2017 to the Honourable Mick de Brenni MP, Minister for Housing and Public Works and Minister for Sport regarding the behaviour of your neighbour at 1 am replying on the Minister's behalf.

I appreciate that you are feeling frustrated and would like to assure you that the Department of Housing and Public Works takes its role as a responsible landlord very seriously. All complaints are investigated in line with the deparkment's Fair Expectations of Behaviour policy and the Residential Tenancies and Rooming Accommodation Act 2008.

In our response to you dated 26 June 2017, you were advised of the mediation service provided by the Department of Justice and Attorney-General's Dispute Resolution Centre. I understand that you have previously declined an invitation to attend mediation with your neighbour. I would encourage you to reconsider this option as it may assist to resolve the ongoing conflict.

I assure you that staff members from the Housing Service Centre are aware of your concerns and are working to resolve the issues. Departmental staff will continue to monitor the situation and take the appropriate action if required. Staff from the housing service centre are also available to discuss the option of transferring to alternative accommodation if this is something you would like to consider.

If you need any further information, please contact Senior Client Service Manager, Housing Service Centre, Housing and Homelessness Services on (07) or email [email protected].

Yours sincerely


Level 19 41 George Street

Telephone +617 3007 4401 Brisbane Queensland

Email [email protected] GPO Box 690 Brisbane

Website www.hpw.gld.gov.au Queensland 4001 Australia


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DEPUTY DIRECTOR-GENERAL CORRESPONDENCE BRIEFING NOTE Subject: regarding unapproved occupants and disruptive

behaviour at a public housing property at

Decision/Action by: General -Letter Reasons for Urgency: N/A Briefing type: Correspondence -Requested Responsible Area: Housing Service Centre Electorate: Contact Officer: Senior Client Service Manager (07

PURPOSE

To provide the Deputy Director-General with additional background information and context to support the information contained in the proposed response.

RECOMMENDATION


.Noted ,Approved .Not approved



Date: ~ /07/2017

DEPUTY DIRECTOR-GENERAL APPROVAL

..r

COMMENTS


Date: at~ ~ /2017

DEPUTY DIRECTOR-GENERAL COMMENTS

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BACKGROUND • On 27 May 1994 ) commenced tenancy at ,

• On 16 January 2013, commenced tenancy in a one-bedroom apartment at , as the sole occupant.

• Since the beginning of tenancy, the Housing Service Centre (HSC) has recorded 11 complaints about behaviour, one property condition matter and two occupancy issues (refer to Attachment 1).


External Consultation • Not applicable.

ATTACHMENT • Attachment 1 —Copy of HS 01562-2017.

FURTHER INFORMATION • On 21 June 2017, a phone call was received from the private owner at

stating there was a recent incident at unit alleged that the tenant owes money to drug dealers and is so scared oved out of nit and in with

(in the same complex). Furthermore, there are squatters living in uni , and the Queensland Police Service (QPS) and the Queensland Ambulance Service had attended and escorted some people away.

• On 22 June 2017, a letter was sent to t unit at unit (where allegedly staying) stating that the HSC urgently needed to speak with

about tenancy. The letter stated that had not contacted the HSC by 30 June 2017, a Notice to Leave may be issued.

• On 23 June 2017 contacted the HSC again to advise that the squatters were still residing in and there was drug activity, which has been reported to the QPS. Staff from the HSC attempted to contact and , however were unsuccessful.

• On the same day, staff from the HSC contacted Police to seek further information. QPS staff advised they are unable to disclose information due to privacy, however if the tenant requires assistance to have squatters removed, they can assist.

•

•

• The HSC agreed to provide an extension until 10 July 2017 to to ensure that the occupants had vacated the property, advising that if this did not occur the Department of Housing and Public Works would [ook at taking further action againsttenancy.

• On 10 July 2017, staff from th HSC contacted to see if there had been any improvement. Staff were advised the squatters were still in the property.

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•

Staff further advised that if the occupant is refusing to leave and requires assistance, staff are prepared to contact the QPS on behalf.

•

• On 14 July 2017, confirme had made arrangements for QPS to attendproperty at 2.30pm to remove the occupants, so can return to unit.

• On 17 July 2017, staff from th HSC contacted the private owner who confirmed that the squatters have not returned and the tenant has moved back into the property.

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Department of

Housing and Public Works

Ref: HS 01597-2017

Z1 JUL 2017

Dear

I refer to your email dated July 2017 to the Honourable Mick de Brenni MP, Minister for Housing and Public Works and Minister for Sport regarding neighbour issues at

I am replying on the Minister's behalf.

The Department of Housing and Public Works takes all complaints very seriously. The department is bound by the Residential Tenancies and Rooming Accommodation Act 2008 and when a complaint is received, the department is required to investigate the issue, being mindful of the rights of all people involved. This can sometimes be a lengthy process and the department appreciates your patience during its investigation into your concerns.

I am advised your issues are now resolved and I trust you are happy with the outcome.

I hope this answers your queries. If you need any further information, please contact Senior Client Service Manager Housing Service Centre, Housing

and Homelessness Services on (07) or email [email protected].

Yours sincerely


Level 19 41 George Street Brisbane Queensland GPO Box 690 Brisbane Queensland 4001 Australia

Telephone +617 3007 4401 Email [email protected] Website www.hpw.gld.gay.au


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Department of Housing and Public Warks Ref; HS 01407-2017

MINISTERIAL CORRESPONDENCE BRIEFING NOTE Subject:

regarding the behaviour of tenants at

Decision/Action by: Urgent -Letter Reasons for Urgency: N/A Briefing type:

Correspondence -Requested Responsible Area:

Practice Improvement Electorate:

Contact Officer:

Manager, Property Operations and Support (07)

PURPOSE


RECOMMENDATION

It is recommended that the letter to be signed,

Noted

Approved

Not approved

LJ ROUtlne (Straight to MO)

❑ Non-rOUtine (DG to endorse)

DIVISIONAL HEAD ENDORSEMENT COMMENTS


Dat~~/07/2017

DIVISIONAL HEAD

7

E

-~NjD'~O/

R~SEMENT

~' ~ ~ ltJ !J ~--1

COMMENTS

Trish Woolley A/Deputy Director• eral Housing and.. = elessness Services

Da ~ : ! /2017


Liza Carroll Director-General Department of - • sing and Public Works

Date / 12017

MINISTER'S OFFICE APPROVAL COMMENTS

Name: f'~{~t/f~,~~ ~ti(/~/1

Dater !1 "̀~i"'~~.

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. • The property at is a Department of Housing and Public Works (DHPW)

owned unit in a Community Titles Scheme called The other five units in the complex are privately-owned dwellings.

• This property is currently leased to Practice Improvement (PI) and Housing and Homelessness Services (HSC) have been working intensively with to resolve several complaints regarding

• awns the property at • In correspondence, has not received a response to previous

complaint to the Honourable Mick de Brenni MP, Minister for Housing and Public Works and Minister for Sport. Records indicate that contacted the

MPdirectly. This matter was referred to DHPW for actioning and a response towas prepared (refer to Attachment 1). The draft response was ernailed to Minister de Brenni's office, on 25 May 2017.

CONSULTATION Internal Consultation • Ms Janette Daley, Senior Contract Officer, Contract Management, South/West Region.

External Consultation •

FURTHER INFORMATION • PI is responsible for responding to enquiries and complaints where a Community Titles

Scheme is in place for aDHPW-owned property. • In general, communication occurs between DHPW and the body corporate committee or

DHPW has provided several responses to regarding options going forward to manage complaints and apparent contraventions of the body corporate by-laws by

• Since 10 February 2017, PI has received a total of 18 complaints from occupants, members of the body corporate, the body corporate committee and . Complaints include allegations of: — by-law contraventions, including noise complaints, specifically loud music/noise at night,

inappropriate visitor behaviour (climbing the common property lattice), property damage to the rear security screen door of , discarding rubbish on the common property, items hanging from the balcony railing of and causing an obstruction on the common property by throwing a clothesline from the balcony of the lot

— civil matters including drug abuse, nudity, verbal abuse, aggressive behaviour, frequent QPS attendance, parking of a vehicle on the footpath at the front of the complex, discarding of items/rubbish at the front of the unit complex.

• PI has forwarded all complaints to for investigation and action. • On 7 June 2017, PI was informed that had contacted the Housing Appeals and

Review Unit requesting acknowledgment of complaints. • On 15 June 2017, PI posted an acknowledgement letter to encouraging

consider ispute rights under the Body Corporate and Community Management Act 1997. • On 19 June 2017, contacted PI to report over-occupancy of and a number of

alleged incidents, including: — a domestic dispute on 2 June 2017, resulting in Queensland Police Service (QPS)

attendance — domestic noise disturbances on 13 or 14 June 2017, resulting in QPS attendance — a break and enter to on 18 June 2017, by one of the occupants from , resulting

in QPS attendance. • also advised PI that no longer residing in unit at • On the same day, PI reported these allegations to

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• Also on 19 June 2017, the body corporate manager for provided a Notice of Continuing Contravention on behalf of(the owner of , against for several allegations, many of which had previously been investigated by . The new allegations reported include items being hung over the balcony railing and a television being left on the common property. A copy of this contravention notice was provided to on the same day.

• has been actively managing the tenancy at attending the property in response to each complaint. During the visits, staff have either spoken directly to the tenant or left calling cards. has provided guidance on tenant responsibilities and explained the Residential and Tenancies Rooming Act 2008 breach process, as well as issuing notices to remedy breaches.

• On 22 June 2017, Compass confirmed that was provided with a copy of the contravention notice.

• On 23 June 2017, staff advised that they witnessed remove the television from the common property and return it to within the lot boundary of

• On the same day, the allegations of over occupancy and QPS involvement on 2 June 2017 were not able to be substantiated. The QPS attendance on 18 June 2017 was substantiated, however the matter was not listed as being against . QPS also confirmed attending the property on 13 or 14 June 2017, however no further information was provided to

• advises that a Notice to Leave was issued to the tenants following a significant breach of the tenancy agreement on 4 July 2017.

Paae 3 of 3 19023R RTI document page no. 93

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Office of the


Government

Ref: HS 01407-2017

21 JUL 2017

1 William Street Brisbane Queensland GPO Box 2457 Brisbane Queensland 4oD1 Australia Telephone +617 3719 7270 Facsimile +617 3012 9017 E: [email protected]

Dear

I refer to your email dated June 2017 to the Honourable Mick de Brenni MP, Minister for Housing and Public Works and Minister for Sport regarding the behaviour of tenants residing in the Department of Housing and Public Works' property at I note you have also written to the Honourable Annastacia Palaszczuk MP, Premier and Minister for the Arts. I am replying on the Minister's behalf.

I appreciate that you would like more specific information on the actions being taken in relation to this matter, however the department is required to respect all tenants' rights to privacy, which means I am unable to disclose any specific details in response to your concerns.

I trust you are now in receipt of the department's letter dated 15 June 2017. I can confirm that the department has maintained frequent contact with the body corporate manager,

, to provide information and regular updates on the management of the concerns you have raised. Thank you for your continued patience while this matter is being addressed.

I hope this answers your queries. If you need any more information or help with this matter, Ms Jennifer McGee, Acting Program Officer, Practice Improvement, Department of Housing and Public Works can be contacted on (07) 3007 4324 or email [email protected].

Yours sincerely



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MINISTERIAL CORRESPONDENCE BRIEFING NOTE regarding complaints about public housing

tenants at General -Letter

Subject:

Decision/Action by:



PURPOSE




RECOMMENDATION


Noted Approved Notepproved

I.'f KOUtine (Straight to MO)

❑ Non-rOUtInB (DG to endorse)

GENERAL MANAGE NDORSEMENT

'

COMMENTS

Michaell_innan General Manager, Service Delivery Housing and Homelessness Services

Date-S/ /2017 DIVISIONAL HEAD ENDORSEMENT

~(J~ ~v D pG •

COMMENTS

Christi e Castley Deputy Director-G• • •ral Housing and •melessness Services

Date` / / DIRECTOR-GENERAL ENDORSEMENT COMMENTS


Date: / / MINISTER'S OFFICE APPROVAL COMMENTS

Name: ~~' f~~ ~~~/~

Date: ~' ~~~•'


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BACKGROUND

• has resided at since 19 December 2001. receives a Disability

Support Pension. There have been no recent complaints received by the department in relation to

• has resided at since 19 July 2012and receives a Pension.

• has resided at since 15 March 2016. eceives a Pension.

the complainant, has resided at since 29 March 2001. eceives a Disability Support Pension.

• The last complaint concerning received on 22 November 2016 from regarding noise and cigarette butts coming from unit. This complaint was investigated but could not be substantiated.

•

• The HSC has received four complaints in the last six months in relation to allegedly disturbing the peace, comfort and privacy of the neighbours. has reportedly been inviting people over to unit, and the visitors and tenant

allegedly engage in drug and alcohol use. These complaints have been substantiated by the Queensland Police Service (QPS) and there is evidence to suggest there were disturbances on . A Notice to Remedy Breach was issued toon

• has been supporting and was involved in assisting to address the unacceptable behaviour and remedy the breach.

CONSULTATION

Internal Consultation

• Not applicable.

External Consultation

Police.

FURTHER INFORMATION

•

•

was also advised to report any illegal ar threatening behaviour to QPS.

• An investigation is occurring into the recent events outlined in etter and action will be taken if the complaints are substantiated.

• Staff from the HSC will continue to monitor the tenancies and work with available supports to limit complaints and sustain the tenancies.

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Office of the


Government

Ref: HS 01087-2017

2 6 MAY ~01~

1 William Street Brisbane Queensland GPO Box 2457 Brisbane Queensland 4001 Australia Telephone +617 3719 7270 Facsimile +617 3012 9017 E: hpwQministerial.gld.gov.au

Dear

I refer to your letter dated May 2017 to the Honourable Mick de Brenni MP, Minister for Housing and Public Works and Minister for Sport regarding the issues you are experiencing with your public housing neighbours. I am replying on the Minister's behalf.

The Department of Housing and Public Works takes its obligations as a landlord seriously and explains to all tenants their responsibilities under the State Tenancy Agreement, departmental policies and the Residential Tenancies and Rooming Accommodation Act 2008. All tenants are required to respect the peace, comfort and privacy of the community and maintain their property to a standard that reflects community expectations. In instances where tenants are suspected of breaching their tenancy agreement, the department investigates and, if required, takes appropriate responsive action.

I can confirm that the issues you reported are being investigated by officers from the Housing Service Centre. I note your advice regarding previous reports to the department. In some instances, the complaints you made could not be substantiated. On other occasions, the department took formal tenancy action under the Act. I am unable to provide specific details as the department is required to respect its clients' rights to privacy.

Departmental staff work closely with other agencies to address disruptive behaviour and help tenants behave in a responsible and community-minded manner. While it can take time to resolve certain issues, I can assure you that the department is doing all it can to address your concerns.

The department's Fair Expectations of Behaviour policy recognises that some tenants are among the most vulnerable in the community and may need support to sustain their tenancies. However, criminal, threatening and repeated disruptive behaviour is never acceptable.

I encourage you to continue to report any suspected criminal activity to the Queensland Police Service, which has the power investigate offences and gather evidence to support any future action that may be taken by the department.

I hope this answers your queries. If you need any more information ar help with this matter, Senior Client Service Manager, Housing Service Centre,

Department of Housing and Public Works can be contacted on (07) or email [email protected].

Yours sincerely



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MINISTERIAL CORRESPONDENCE BRIEFING NOTE Subject: regarding the behaviour of a neighbour at

Decision/Action by: Urgent -Letter

Reasons for Urgency: Minister's Office request Briefing type: Correspondence -Requested

Responsible Area: Housing Service Centre Electorate: Contact Officer:

PURPOSE


RECOMMENDATION


Noted -r-„m, . .~.~z ',Approved Not approved

C'Routine (straigntto Mod

❑ Non-routine (DG to endorse)


Mich el Linnan General Manager, Service Delivery Housing and Homelessness Services

Date: ~ ~04/2017 DIVISIONAL HEAD ENDORSEMENT

`"I

COMMENTS

Christine Castley Deputy Director- eral Housing omelessness Services

Dace: / / DIRECTOR-GENERAL ENDORSEMENT COMMENTS


Date: / / MINISTER'S OFFICE APPROVAL COMMENTS

Name: ~ • /C Cr. ~

Date: ~ I / t-l / I ~}-


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BACKGROUND • On 21 April 2008, commenced tenancy at

• On 23 June 2016, commenced tenancy athas one dependant

• As explained in the Further Information section below, the Housing Service Centre (HSC) received a number of complaints about throughout tenancy. While the

HSC investigated all issues, staff were not able to substantiate complaints until recently. On 24 March 2017, was issued a Notice to Leave. Later that day, a Notice of Intention to Leave was received from support worker from

vacated the property on 5 April 2017.



• Not applicable.

FURTHER INFORMATION •

•

•

•

•

•

•

•

•

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•

•

•

•

•

• On 30 January 2017, the tenant in contacted the HSC to advise that on 28 January 2017, there was a disturbance at unit which involved attendance by QPS and the Queensland Ambulance Service. The complainant advised had overdosed on drugs. A Right to Reply letter was sent to

•

•

•

•

•

•

•

•

•

•

•

•

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Office of the


Government

Ref: HS 00787-2017

2 4 APR 2017

1 ~Iliam Street Brisbane Queensland GPO Box 2457 Brisbane Queensland 4001 Australia Telephone +617 3719 7270 Facsimile +617 3012 9017 E: hpwQminlsterial.gld.gov.au

Dear

refer to your letter dated March 2017 to the Honourable Mick de Brenni MP, Minister for Housing and Public Works and Minister for Sport regarding issues with your neighbour. I am replying on the Minster's behalf.

The Department of Housing and Public Works takes all complaints very seriously. The department is bound by the Residential Tenancies and Rooming Accommodation Act 2008 and when a complaint is received, the department is required to investigate the issue, being mindful of the rights of all people involved. This can sometimes be a lengthy process and the department appreciates your patience during its investigation into your concerns.

I am advised the issues you raised have recently been resolved. While I appreciate you would like more information on the action taken by the department to address your concerns, the department is required to respect its tenants' rights to privacy which means I am unable to disclose any further specific details.

I hope this answers your queries. If you need any more information or help with this matter, Acting Senior Client Service Manager, Housing Service

Centre, Department of Housing and Public Works can be contacted on (07) or email @hpw.gld.gov.au.

Yours sincerely



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pepartment of Housing and Public Worlts Ref: HS 004892017

MINISTERIAL CORRESPONDENCE BR[EFING NOTE Subject: concerning anti--social behaviour at

Decision/Action by: General -Letter

Reasons for Urgency: N/A Briefing type: Correspondence ~ Requested

Responsible Area: Housing .Service Centre, Housing and Homelessness Services Electorate: Contact Officer:

PURPOSE


RECOIIIIIVIENpATION


Noled


Cr3'`~Routine (straight to Mot ❑ Non-routine (bG to endorse>


Mic ~ an Caen• anager, Service Delivery Housing and Homelessness Services

Dater /03(2012 biV1510NAL HEAD ENDORSEMENT COMMENTS

Christine Castley _ ~"'- Deputy Director- eneralY Housing arid- omelessness Services

Dafe: / / DIRECTOR-GENERAL ENDORSEMENT COMMENTS

Liza Carroll Director.General Department of Housing and Public Works

Date: / / MtNISTER's OFFICE APPROVAL COMMENTS

Name; ,Y.~. yc•,'~j ~J~L"1 ...!

Date;ly /'~ /I'`1


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Department of I-lousing and Public Warlcs Ref: I-IS 00489-2017

BACKGROUND

® are pdjacen# private neighbours to the Department of Housing and Public Works' properties at and live properties away from

• On 26 May 2016, commenced enancy at 1 in a two bedroom property, with

® On 17 May 2004, commenced tenancy at in a three-bedroom property with spouse, and three children

• On 29 April 2010 } commenced tenancy atin a four bedroom property with spouse, was allocated a faun-bedroom property

• The property at t has been in vacant possession of the department since '17 January 2017.

INFORMATION NOT TO BE RELEASED • Not applicable.

CONSULTATION Internal Consultation • Complaints team at the Housing Service Centre (HSC).

External Consultation • Queensland Police Service (QPS}

FURTHER INFORMATION

• On 7 November 2016, phoned the HSC to complain aboutalleged the tenant was involved in illegal drug activity and verbal abuse towards a

neighbour, advised would put his complaint in writing, however, no complaint was received.

+ No other complaints have been received for this tenancy. • On 22 February 2017, a complaint was received from regarding alleged

drug activity, multiple visitors blocking access to driveways, and threatening and aggressive behaviour towards a neighbour.

• On the same day, QPS information was received noting one call for service in November 2016 for a male person resisting arrest.

• On 23 February 2017, a doorknock was completed of the surrounding area, with no issues identified from neighbours. One neighbour reported a large volume of traffic going to

residence. Advice was received of an unregistered motorbike being illegally ridden, however no confirmation of the residence involved was provided.

• On the same day, staff from the HSC made a home visit to the tenant's property while conducting doorknock which revealed a handy skip in'the front of the property, two motorbikes in the yard and rubbish at the property. No one at the property responded to housing officers.

• While the doorknock was being conducted, staff witnessed three vehicles attendproperty, occupants running into the property and leaving within five minute intervals. This occurred overt a timeframe of approximately 15 minutes.

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Dep~rtn7ent of hlousinct and Public Worl<s Ref: HS 00189-?_017

•

®

confirmed QPS had attended the property recently to place a 'police aware' sticker on a vehicle at property, there is often noise from working on vehicles late at night and people are continuing to use the broken fence paling between and (vacant ..property) as a thoroughfare.

• was advised the difficulty in actioning complaints without specific details and not within a reasonable #imeframe. was provided with the Client Service Manager's contact details to assist in future responses and management.

® On 2 March'2017, officers tried to contact to provide an opporkuhity to respond to the complaint, phone Was switched off-and a message was left requesting to contact 'the HSC,

• On 8 March 2017, contacted the HSC and denied that visitors to property were blocking access to driveways and confirmed there had been a verbal

disagreement with neighbours four to five months ago

® There is insufficient evidence to substantiate that there is illegal activity at the premises. One .complainant and QPS information does not support drug activity occurring. The complaint will be actioned in line with the Fair Expects#ions of Behaviour policy.

• The HSC will.schedule an Annual Property Inspection within the next four weeks to inspectthe property.

• There have been no complaints received throughout the duration of this tenancy until 22 February 2017:

• On 15 December 2013, (spouse) was removed from the household. • On 22 February 2097, a complaint was received from lleging illegal drug

activity at the property. •

• On 23 February 209 7, a doorknock was completed of the surrounding area, There were no Identified issues from neighbours. was at the property at the time of the doorknock.

• On 2 March 2017, staff from the HSC contacted to discuss .the household members and see how things were. in the neighbourhood, advised that everything was going well in the neighbourhood and there were no issues. advised that was visiting the children and not residing at the property.

• The HSC will schedule an Annual Property Inspection within the next-four weeks to .inspect the property,

• There have boon no complaints reportod for the duration of tenancy until alleged damage to 'the fence paling's,

•

• On 2 March.2017,

•

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Office of the

Minister for Housing and. Public Worl~s Queensland ~ev~rr~ment 1Vh~lis~e~ f07C SpDI;`t.

Ref: HS 00489-2017

'I 5 MAR 2017

1 William Street Brlsbatie Elueenstand GPO BoX 2457 Brisbane Queenslan8 4op1 Australia Telephone+617 3799 7270 Facstmite +617 3e12 9017 E: hpw@ministerial;gld:gov,au

pear

I refer to your email dated February 2017 to the Honourable Mick de Brenni MP; Minister for Housing and Public Works and Minister for Sport regarding the behaviour of your rieighbaurs. The Minister has asked me to reply on his behalf.

I can assure you that the Department of Housing and Public Works takes its responsibility as a landlord very seriotasly and explains to all tenan#s their responsibilities under their State Tenancy Agreement and the Residential Tena+ides and Rooming Accommodation Act 2008. Tenants are required to maintain their property in a clean and tidy state and are expected to respect neighbours' rights by not causing a nuisance or disturbing the reasonable peace, comfort or privacy of the community,.

While the Fair Expectations of Qehaviour policy recognises that many social housing tenants are among the most vulnerable in our society and may need support to sustain their tenancies, crimina(, threatening and disruptive behaviour is never acceptable,

When complaints are received relating to social housing tenants, the department must investigate them and take appropriate action in accordance with departmental policies and the Act. The type of action taken by the department is determined according to the nature of the breach: In many instances, the department will endeavour to assist tenants to modify their behaviour sa that they can sustain their tenancy and live in harmony with their neighbours;

When complaints about departmental tenants relate to criminal activity, complainants are always encouraged to report their concerns to the Queensland Police Service (QPS) in the first instance, as the QPS has file authority to investigate these types of issues and take immediate action. The Housing Service Centre has close Working relationships with QPS officers and often relies on their information to substantiate complaints. This information exchange allows the department to take action underthe Act. If you continue to have concerns regarding criminal behaviour, please contact the QPS .and then the Housing Service Centre.

I appreciate that you would'like more detailed information on the action being taken by the department to address your concerns. However, the department is regulred fo respect a tenant's right to privacy, which means, I am unable to disclose any further information. However, I understand staff from the Housing Service Centre contacted you on 1 March 2017, to discuss your concerns and explained the department's processes for managing these types of complaints. I am advised that you were given the Client Service Manager's contact details to report any future complaints;


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I hope this answers your queries, If you need any more information or help with this matter, Acting"Client Service Manager, Housing Service Centre,

Department of Housing and Public Worl<s can be contacted an (07) ar email hsc@hpw,gld:gov:au.

Yours sincerely

Darcy Slattery Seniar Policy Advisor

l'I 19023R RTI document page no. 106

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Department of Hotasing and Public Worl<s Ref: HS 00473-2017

IVIINIST~RIAL CORRESPONDENCE BRIEFING -NOTE Subject; regarding anti-social behaviour from public

housing tenants at DecisionlAction by: General -Letter

Reasons for Ut'gency; N/A Briefing type: Correspondence -Requested

Responsible Area: Housing Service Centre, Housing and Homelessness Services electorate: Contract Officer:

PURPOSE

To provide the Minister`s office with additional background information and context to support the information contained in the proposed response.

RECOMMENC?A71pN

It is recommended that the letter to be signed..

Noted


f~Routine (straight to Mo)

❑ Non-1'011tine (DG to endorse)


Micha- - General Manager, Service Delivery Housing and Homelessness Services

Date:/ / /2017 DIVISIONAL HE

/

A

~

D

~

ENDORSEMENT

~ ~.

CJ ~~ ~'I~~U'

COMMENTS

Chris#ine Casttey ~~ Deputy l)irectorGeneral Housing a~d`t~omelessness Services

Dafe / l DIRECTOR-GENERAL ENDORSEMENT COMMENTS


Date; / MINISTER'S OP~'ICE APPROVAL COMMENTS

D~te:~~/ ~ /~7

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Department of Housing and Public Works Ref; HS 00473-2017

BACKGROUND • On 7 July 2016; commenced tenancy at

with . Since the commencement of tenancy, has made two complaints about regarding the unkempt condition of the property and the issues outlined in email correspondence of February 2017,

• On 20 July 2010, commenced tenancy of with .

CONSULTATION Internal Consultation • Client Service Manager, Housing Service Centre, Housing

and Homelessness Services..

External Consultation ® Queensland Police Service (QPS).

FURTHER (NF'ORIUTATION • Since the commencement of tenancy,'the Housing Service Centre

(HSC) has received 19 complaints about loud music, unkempt property, undeclared occupants, children threatening neighbours, alleged theft, alleged drug use, and willful damage to property. The HSC has investigated each complaint through home visits, interviewing neighbours and discussions with the QPS. As a result of the investigations, theNSC has: - issued four remedy breach notices for failure to keep the internal and external areas of the

premises and inclusions clean and one for interfering with the reasonable peace, comfort or privacy of a Neighbour

-

•

•

•

•

•

• On 27 February 2017, was issued a Notice to Remedy Breach for interfering with the reasonable peace, comfort or privacy of a neighbour. Officers of the SC will continue to work with QPS and will progress the matter to the Queensland Civil Administrative Tribunal if evidence is received verifying the illegal use of premise,

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1Vlinister for Housing and Public Works Minister t'or Spork Queensland

c4verriment

Ref: HS 00473-2017

15 MAR 20T7

1 Wllllam Street Brisbane Queensland GP-O BoX 2467 Brisbane Queensland Aoo~l Ausiralfa Telephone +617,3719 7270 Facsimile +817 3012 9017

B: hpw®minisleriat.gld.goy.au

Dear

I refer to your emails dated February, March. and March 2017 to the Honourable Annastacia Palaszczuk MP, Premier and' Minister for the Arks and the Honourable Mick de Brenni MP, Minister for Housing and Public Works and Minister for Sport regarding a public housing property at , The Minister has asked me to reply on his behalf.

I can assure you that-the Department of Housing and Public Works takes its responsibility as a landlord very seriously and explains to all tenants their responsibilities under their State Tenancy Agreement and the Residential Tenancies and Rooming.Accommodation Act 2008. Tenants are required to maintain their property in a clean .and tidy state and are expected to respect neighbours' rights by not causing a nuisance or disturbing the reasonable peace, comfort or privacy of the commuhity,

- While the Fair Expectations of Behaviour policy recognises that many. social housing tenants are among the most vulnerable in our society and may need support to sustain their tenancies, criminal; threatening and disruptive behaviour is never acceptable.

When complaints are received relating to public housing tenants, the department must investigate them and take appropriate action in accordance With departmental policies and the Act. The type of action taken by the department is determined according to the nature of the breach. In many instances, the department will endeavour to ass(st tenants to modify their behaviour so that they can sustain their tenancy and live in harmony with their neighbours.

I appreciate that you would like more detailed information on the actioh being taken by the d~parkment tc address your concerns, However, the department Is required to respect its tenants' rights to privacy, which means I am unable to disclose any further specific information. However, I can assure you that your concerns are being investigated and officers from the

Housing Service Centre will remain in contact With you about this matter.

When complaints about departmental tenants reface to criminal. activity, complainants are always encouraged'to report their concerns to the Queensland Police Service (QPS) in the first instance, as the QPS has the authority to investigate these types of issues and take immediate action, The Housing Service Centre has close working relationships with QPS. officers and often relies on their information to substantiate complaints. This information exchange allows the department to take action under the Act. If you continue to have concerns regarding criminal behaviour, please contact the QP5 and then the Housing Service Centre,


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I hope this information answers your enquiry: If you need any mare information or help with this matter, Client Service Manager, Housing Service Centre, Department of Housing and Public Worlcs can be contacted on (07) or email

[email protected].

Yours sincerely

Darcy Slattery Senior Policy AclVisar


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MINISTERIAL CORRESPONDENCE BRIEFING NOTE regarding the behaviour of

residents allegedly residing at a public housing property and its close proximity to the shopping precinct General -Letter

Subject:

Decision/Action by:



PURPOSE


Area Manager (07j


RECOMMENDATION


Noted


® Routine (straight to Mo)

❑ NOn-rOUtlne (DG to endorse)

GENERAL MANAGER APPROVAL

Endorsed (Kirstine Harvie, Executive Director obo)

COMMENTS


Date: 14/02!2017

DIVISIONAL HEAD ENDORSEMENT

Copy to DDG

COMMENTS


Date: /



Date: / /

MINISTER'S OFFICE APPROVAL COMMENTS

Name: ~. ~'t/,i-~'7Z-~~

Date( I;~L li7


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BACKGROUND

• alleges that public housing tenants under the influence of alcohol or drugs are stealing from local stores.

• has not provided incident details and it is not possible to confirm if the allegations raised relate to public housing tenants.

•

•

• • Any alleged criminal activity should be referred to the Queensland Police Service as the

appropriate authority.

INFORMATION NOT TO BE RELEASED

• Not applicable.

CONSULTATION


• Mr Damien Lyons, Director, Capital and Assets, Housing and Homelessness Services.


• Not applicable.

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Queensland Minister for Housing and Public Works Government

Ref: HS 01723-2016

16 SEP 1016

Level 7 SOB George Street

Brisbane Queensland

GPO Box 2457 Brisbane

Queensland 4001 Australia

Telephone +617 3719 7270

Facsimile +617 3012 9017

E: hpw(n'~ministerial.gld.gov.au

Dear

Thank you for your letter of August 2016 regarding the issues you are experiencing with your neighbour.

I can assure you that the Department of Housing and Public Works takes its responsibility as a landlord very seriously and explains to all tenants their responsibilities under their State Tenancy Agreement and the Residential Tenancies and Rooming Accommodation Act 2008. Tenants are required to maintain the property in a clean and tidy state and are expected to respect neighbours' rights by not causing a nuisance or disturbing the reasonable peace, comfort and privacy.

In addition to this, in December 2015, I announced the `Fair Expectations of Behaviour' policy. While this policy recognises that some social housing tenants are among the most vulnerable in our society and therefore may need support to sustain their tenancies, criminal, threatening and disruptive behaviour is never acceptable.

When complaints are received relating to social housing tenants, the department must investigate them and take appropriate action in accordance with departmental policies and the Residential Tenancies and Rooming Accommodation Act 2008. The type of action taken by the department is determined according to the nature of the breach. In many instances, the department will endeavour to assist tenants to modify their behaviour so that they can sustain their tenancy and live in harmony with their neighbours.

Staff from the Housing Service Centre have investigated the concerns you have raised. The department is required to respect its tenants' right to privacy which means I am unable to provide you with any specific information of action taken. However, I can advise that there are some circumstances when a tenant's absence from the property is approved by the department. I would also like to assure you the department is aware of the details of this case and is continuing to closely monitor the situation.

If you have any further concerns I would encourage you to contact the Housing Service Centre on (07)

hope this information answers your enquiry. If you need any further information or help with this matter, Client Service Manager, Housing Service Centre, Department of Housing and Public Works can be contacted on (07) or email

[email protected].

Yours sincerely

Mick de Brenni MP Minister for Housing and Public Works


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fNINISI'ERIAL CORRESPONDENCE BRIEFING NOTE Subject: regarding social housing tenant, at

Contact Officer: Ph No: (07)

BACKGROUND

• On 17 October 2011, commenced tenancy at is a single occupant in athree-bedroom detached

house succeeded the tenancy from

®

• A transfer to smaller accommodation has been offered to however, has declined.

• Since the commencement of tenancy, 21 complaints have been received. Of these, 14 complaints have been received from The last complaint received about was in March 2016.

• Complaints relate to poor property condition, occupancy issues, noise disturbances from yelling and swearing, and illegal activity (drug use).

• On 2 March 2016, the Housing Service Centre (HSC) received a complaint from about the yard being overgrown and not residing at the property.

• An investigation into whereabouts occurred and resulted in an Abandonment Notice being issued on the property on 16 March 2016.

•

•

•

•

•

•

®

•



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• On 8 June 2016, an officer from contacted the HSC on behalf. A copy of all documentation was sent to withauthority.

• On 14 June 2016, a support letter was received from doctor advising was absent from 16 March 2016 to 6 May 2016 due to participation in a rehabilitation/ methadone program. Given the circumstances of absence, no further action was taken on the Notice to Leave.

•

®

®

•

•

CONSULTATION


® Not applicable.


®

DIVISIONAL HEAD APPROVAL

Signature: Endorsed

DIRECTOR-GENERAL APPROVAL

Signature: Heidi Roberts A/General Manager, Service Delivery Housing and Homelessness Services

Date: 05/09/2016 ❑ Routine: Straight to MO (via ESU) ~? Non Routine: DG to endorse

Liza Carroll Director-General Department of ~ousing and Public works

Date: ~ / ~ 7 / i

MINISTER'S OFFICE NOTING COMMENTS

Name: rr~

Date: ~~, / g ~~



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Endorsed Signature;

Chantai Raine Acting General Manager, Service Delivery Housing and Homelessness Services

Date: 09/0512018

❑ Routine: Siraight to MO ❑ Non Routine: DDG to endorse


Christine Castley Deputy Director-General Housing and ~elessness Services

Signature;

Date:

Routine; Straight to MO ❑ Non Routine: DG to endorse

Depariment of Housing and Public Worl<s I~~ef: HS OOJ35-2018

MINISTERIAL DOT POINT BRIEFING NOTE Subject: regarding a complaint about a neighbour selling drugs Contact Officer: B enior Client Service Manager Ph No: (07)

SUMMARY OF ISSUES

has expressed concern that a neighbour within complex is selling drugs and disturbs neighbours by talking loudly on the telephone in the middle of the night.

POINTS OF RELEVANCE

• On 22 February 2001, commenced tenancy at in a one-bedroom apartment .

• On 9 September 2016, commenced tenancy at in a one-bedroom apartment.

• From 15 November 2016 to 5 March 2018, there have been 18 behaviour complaints recorded against tenancy, which include loud talking, excessive visitors to the property and alleged drug use/supply.

® On 5 May and 12 July 2017, was issued Notices to Remedy Breach for disruptive behaviour.

•

• On 23 and 24 April 2018, complaints were received from of and of respectively, alleging that was selling drugs from the

property. ® On 27 April 2018, in response to these complaints, staff from the Housing Service

Centre (HSC) contacted both and Both tenants agreed for their details to be shared with the QPS to assist with an investigation of the alleged drug offences and were satisfied with the advice provided by staff.

• On the same day, staff from the HSC attempted to contact from however were not successful. As at 8 May 2018, has still not responded.

• On 30 April 2018 and 1 May 2018, the HSC has attempted unsuccessfully to contact to discuss the substantiated complaints of disruptive behaviour and to advise being issued with a Notice to Remedy Breach. A voicemail was left requesting to urgently contact the HSC.

• On 1 May 2018, a Notice to Remedy Breach was posted to or confirmed disruptive behaviour including talking loudly, excessive visitors and noise.

• On 2 May 2018, contacted the HSC was advised tha has been issued a Notice to Remedy Breach for the confirmed behaviour.

• On 8 May 2018, the allegations of criminal activity (drug dealing/drug supply) were forwarded to QPS for appropriate follow-up,


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Deparh~7ent of I-lousing and Public Woi'I<s

I~ef: HS 00935-20'18


Signature;

COMMENTS

Liza Carroll Director-General Department of Housing and Public Wor{<s

Dale; / 1

MINISTER'S OFFICE NOTING

Name;

Date: I ~~ ~G' ,~" / G%L c,~~ / It

~.


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Office of the Minister for Housing and Public Worl~s Minister for Digital Technology Minister for Sport Queonslend

Goventnient

Ref: HS 00935-2018

27 April 2018

1 William Slreet Brisbane Queensland GPO Box 2457 Brisbane Queensland 4001 Australia Telephone +617 3719 7270 Facsimile +617 3012 9017 E: hpwdts@ministerial,gid,gov,au

Dear

Thank you for your letter of April 2018 to the Honourable Mick de Brenni MP, Minister for Housing and Public Works, Minister for Digital Technology and Minister for Sport regarding the behaviour of a neighbour in your public housing complex. I am responding on behalf of the Minister,

To resolve this matter as quickly as possible, I have given your letter to a senior officer from the Department of Housing and Public Works and as{<ed for a prompt investigation, A departmental officer will contact you if further details are required. You will also be contacted to confirm the outcome of the investigation when it has been finalised. A report will then be provided to the Minister advising of the outcome,

If you continue to have concerns regarding criminal behaviour or your own personal safety, please contact the Queensland Police Service and then your local housing service centre.

In the meantime, if you need any more information or help with this matter,Area Manager, Housing Service Centre, Department of Housing and Public Wor{<s can be contacted on (07) or email [email protected].

Yours sincerely

Helen Spencer Chief of Staff


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Office of the Minister for Housing and Public Works Minister for Digital Technology Minister for Sport Queensland

Government

Ref: HS 00862-2018

— 1 JU~d 2018

1 William Street Brisbane Queensland GPO Box 2457 Brisbane Queensland 4001 Australia Telephone+617 3719 7270 Facsimile +617 3012 9017 E: [email protected]

Dear

I refer to your letter of February 2018 to MP,regarding the alleged use and manufacture of illegal and dangerous substances at the

complex at As the issues you have raised fall within the Housing and Public Works porkfolio, a copy of your letter has been forwarded to Honourable Mick de Brenni MP, Minister for Housing and Public Works, Minister for Digital Technology and Minister for Sport. 1 am replying on the Minster's behalf.

I am concerned to hear that your sense of safety and wellbeing has been compromised and assure you that the Department of Housing and Public Works is taking your concerns seriously.

I am aware that the complex is managed by and I understand that there are comprehensive processes in place to ensure that any unsafe or illegal activity is addressed as a matter of priority.

At present, I am advised that there is no known or suspected drug activity at the complex. However, will continue to monitor the complex via its 24-hour concierge service and closed-circuit television and any suspected illegal activity will be referred directly to the Queensland Police Service.

I assure you that will continue to prioritise the safety of all tenants and act in line with its responsibilities as a landlord and social housing provider. I encourage you to keep in contact with onsite suppork staff if you have any immediate concerns.

I hope this information answers your enquiry. If you need more information or help with this matter, please contact Ms Jessica Cotton, Contract Officer, Brisbane Region, Department of Housing and Public Works on (07) 3007 4374 or email [email protected].

Yours sincerely

Helen Spencer Chief of Staff


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MINISTERIAL DOT POINT BRIEFING NOTE regarding multiple complaints about neighbours, car parking, dogs, drugs

and a request to transfer Contact Officer: M cting Client Service Manager,

Ph No: (07) Housing Service Centre

SUMMARY OF ISSUES

® ) has requested to be transferred to a vacant property at

® The property at is fully wheelchair accessible and is currently undergoing a vacant maintenance process with Building and Asset Services (BAS).

• is complaining about the tenants in units in current complex. Complaints include alleged drug use, screaming, use of obscene language, size of the neighbours' dog and a neighbour imitating

®

POINTS OF RELEVANCE

® On 3 February 2016, commenced tenancy in atwo-bedroom townhouse at with

®

® Since 4 May 2016, has written to the Housing Service Centre (HSC) on more than 30 occasions regarding rent, request for transfer and neighbourhood issues.

•

® The complex at 1 omprises 21 xtwo-bedroom units.


Signature:


Signature: Mich finnan General Manager, Service Delivery Housing and Homelessness Services

Date: /~ /10/2017 L3'~toutine: Straight to MO ❑ Non Routine; DDG to endorse


Date: / / ❑ Routine: Straight to MO ❑ Non Routine: DG to endorse


Signature:

COMMENTS


Date: / /

MINISTER'S OFFICE NOTING COMMENTS

Name:

Date; / /

Page 1 of 3

Subject:


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FURTHER INFORMATION

• •

®

® ,

•

® d e ing

. ® ,

ot

•

•

® On 24 September 2017, emailed the HSC alleging the tenants in unit take drugs and that a visitor to the property continues to park along the laneway, making it difficult for other cars to drive past. also alleged the tenants in unit and take drugs. again requested to be transferred to the property at

•

® On 29 September 2017, staff from the HSC contacted to advise thatcomplaints about visitors from unit and parking in the driveway and the use of obscene language and yelling/screaming by tenants of unit and unit would be investigated. Staff encouraged to contact Queensland Police Service in relation to the alleged drug activity.

®

®

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Department of Housing and Public Works Ref: HS 01531-2016 DEPUTY DIRECTOR-GENERAL CORRESPONDENCE BRIEFING NOTE

Subject: Letter from concerning illegal activity at Contact Officer: Ph No:

BACKGROUND

• previously sought Ministerial intervention in May 2016 regarding alleged illegal activity at (refer to Attachment 1).

® On 9 July 2015 commenced tenancy at with

• On 21 June 2016, a complaint was received from a neighbour alleging illegal activity and constant visitor traffic at the property.

• On 24 June 2016, correspondence was sent to requesting attendance at the Housing Service Centre (HSC) to discuss the complaint. To date, has

not responded to this request nor presented at the HSC

•

®

® On 1 August 2016, staff from the HSC applied to Magistrates Court for information concerning court hearing.

• did not attend the court hearing and a warrant has been issued for arrest.

® HSC staff are in regular contact with QPS and will action any verified breaches of tenancy agreement.

® Staff from the Housing Service Centre will continue to monitor the tenancy and, if confirmation of criminal charges is received from QPS, take action through the Queensland Civil and Administrative Tribunal to terminate tenancy.

• On 22 August 2016, officers from the Housing Service Centre contacted and provided the following information:

- Complaints had been received from neighbours alleging that illegal activity had occurred at the property.

- emoved an illegal substance and recommended for a safety alert to be placed against the property as firearms had been previously removed from the property.

•

•

INFORMATION NOT TO BE RELEASED

• The information concerning the police action and resultant departmental action should not be released to due to legal and privacy concerns.

CONSULTATION


• Nat applicable.


• Queensland Police Service.



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ATTACHMENT

• Attachment 1 — HS 00992-2016, previous response to


Signature: Endorsed

Heidi Roberts Acting General Manager Service Delivery

Date: 25/08/2016

Queensland Government 19023R RTI document page no. 124

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Quea3nsland Governmenfi

Department of

Housing and Public ~fJorks

Ref: HS 01531-2016

Dear

Thank you for your further email of July 2016 to the Honourable Mick de Brenni MP, Minister for Housing and Public Works in relation to continuing issues with the tenants of the social housing property at . The Minister has asked me to respond on his behalf.

I would like to assure you that staff from the Housing Service Centre are aware of the concerns that have been raised by you and other neighbours, and are taking action in response. As previously advised, due to privacy of information principles, I am unable to disclose any specific details about the action being taken.

The Department of Housing and Public Works is bound by the Residential Tenancies and Rooming Accommodation Act 2008 and, when addressing issues of this nature, must follow a legal process which can sometimes be lengthy. Unfortunately, this can be seen as a lack of action or follow-up from the department, which is certainly not the case. While if can take time to resolve certain issues, I can assure you that the department is doing all it can to address your concerns. The department appreciates your patience during this time.

If you remain concerned about criminal activity, I encourage you to report this to the Queensland Police Service (QPS) in the first instance. QPS has the power to investigate offences and gather evidence to support any future action taken by the department. The

Housing Service Centre has strong links with QPS and regular communication takes place.

I hope this information answers your enquiry. If you need any further information or help with this matter, Client Service Manager, Housing Service Centre, Housing and Homelessness Services can be contacted on (07) or email hhscs a~hpw.gld.gov.au.

Yours sincerely


Level 19 41 George StreSt

Telephone +Bi 7 3007 4400 Brisbane Queensland

Email chrlstlne.castleyLdihpw.gld.gov.au GPO Box 690 Brisbane

Wehsito www.hpw,gld.gov.au Queensland 4001 Australia


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Department of Housing and Public Works

Ref: HS 01109-2017

MINISTERIAL CORRESPONDENCE BRIEFING NOTESubject: regarding

behaviour of neighbour,

Decision/Action by: General- Letter

Reasons for Urgency:

Briefing type:

N/ACorrespondence - Requested

Responsible Area:

Electorate:Contact Officer:


, Senior Client Service Mana er

PURPOSE

To provide the Minister's office with additional background information and context to support the

information contained in the proposed response.

RECOMMENDATIONNoted Approved Not approved


~Routine (Straight to MO) 0 Non-routine(DG to endorse)


M ------General Manager, Service DeliveryHousing and Homelessness Services

Da~ 10512017DIVISIONAL HEAD ENDORSEMENT COMMENTS

MINISTER'S OFFICE APPROVALCOMMENTS

D : 1 1DIRECTOR-GENERAL ENDORSEMENT COMMENTS

Liza Carroll

Director-GeneralDepartment of Housing and Public Works

Date: 1 1

Name: t /vJt gA/l f(MV7

Date:!? 1(p 1 11-"


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BACKGROUND

• On July 2008, commence tenancy atreceives the Age Pension.

• On September 2015, commenced tenancy ais in receipt of Newstart Allowance.

CONSULTATION


• Not applicable.


• Queensland Police Service.

FURTHER INFORMATION

• In 2017, has made approximately seven complaints about the behaviour ofThe behaviour includes

and alleged drug activity.

• Only two complaints have been received in 2017 from one other neighbour. However, onecomplaint was verbal and did not provide specific details and the other complaint was makingallegations of drug possession/dealing which was referred to Queensland Police Service (QPS)to action.

• While action has been taken in response to complaints, this action has been limited due tolimited verification and the one-on-one nature of some concerns.

• Staff from the Housing Service Centre (HSC) applied to Right to Information toobtain a list of any call outs and charge had been issued by the QPS.

• has been advised on multiple occasions by staff from the HSC thatallegations of illegal activity fall outside the Department of Housing and PublicWorks'jurisdiction. has been directed to contact QPS and Police Link.

• , staff from the y HSC have contactedother tenants in the complex. There have been no complaints or issues experienced by othertenants regardin tenancy.

• On 23 March 2017, staff from the HSC conducted an interview withabout the complaints has made and alleged drug activity. denied havingany drug charges against felt vexatious complaints were being made. doesnot believe is disrupting the peace, comfort and privacy of the neighbours.

•

•

•

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