Styles of communication
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Transcript of Styles of communication
Communication StylesFUNDAMENTALS OF
COMMUNCATIONDay 2
HAVE YOU EVER DEALT
WITH A DIFFICULT PERSON?!
COMMUNICATION STYLES
GOALS FOR TODAY Understand different communication
styles and how they affect others. Adopt an assertive style of
communication.
COMMUNICATION STYLES
Passive
No Respect for Self
Assertive
Respect for Self & Others
Aggressive
No Respect for Others
It’s all about respect
THE AGGRESSIVE STYLE
THE PASSIVE STYLE
Let us look at an interaction between aggressive Andy and passive Paula…
THE PASSIVE-AGGRESSIVE STYLE
THE ASSERTIVE STYLE
Can’t speak up
Loud
Firm
Don’t know my rights
Direct
Bossy
Honest
Pushy
Respect rights of others
Get stepped on
Meek
Dominating
Intimidating
Too accommodating
Talks softly
Must get my way
Don’t stand up for my rights
React instantly
Avoid conflicts
Realize I have choices
Effective communicator
People take advantage of me
Can express my needs
Make good eye contact
PASSIVE ASSERTIVE AGGRESSIVE
Can’t speak up LoudFirm
Don’t know my rights Direct Bossy
Honest Pushy
Respect rights of others
Get stepped on
Meek Dominating
IntimidatingToo accommodating
Talks softly Must get my way
Don’t stand up for my rights
React instantly
Avoid conflicts
Realize I have choices
Effective communicator
People take advantage of me
Can express my needs
Make good eye contact
COMMUNICATION STYLES
COMMUNICATION STYLES
Which Style do you Express Most Often?
COMMUNICATION STYLES
To increase effective communication
Here’s an example of how the formula works: You’re home waiting for your friend to pick you up. She said she would pick you up at 8 to go out to dinner together, but it’s now 8:30 and you haven’t seen or heard from her. You’ve been working up steam since 8, because she’s been late like this several times before. By the time she arrives at 8:45, you’ve had plenty of time to plan what you will say to her, and to calm yourself with deep breathing.
Your difficult person
What communication style do they use?
How does it make you feel?
How will you change your reaction to them?
Let’s summarize… Most of our stress today comes from interpersonal
difficulties. Many of these stresses involve failure to communicate
effectively. Communication styles that can lead to problems are: the
aggressive style, the passive style, and the passive-aggressive style.
Assertiveness is the only style that allows both parties to compromise in order to get something each wants.
Assertiveness involves regarding your own rights as well as the rights of others, seeking compromise, and clearly communicating your feelings and desires.
ANY QUESTIONS?
FEEDBACK !