Student Support Services guide for faculty and staff

Your guide to supporting Carleton University undergraduate students

Student Support Services Guide for Faculty and Staffyour guide to supporting carleton university undergraduate students

Students and faculty interact every day at Carleton University; from classroom learning, to interactions in laboratories, to one-on-one support and encouragement. In fact, student and faculty engagement is central to an outstanding university experience for our students. The Office of the Associate Vice-President (Student Support Services) supports a full range of student experiences.

Ensuring our students are successful during their time here at Carleton is everyone’s responsibility. Our mission is to promote student development and learning, enhance the student experience, and contribute to the creation of an environment for success at Carleton and after graduation. To this end, we have created this handbook as a resource for faculty and staff to support you in your efforts to support students.

Please let us know what you think about this handbook. We are committed to improving the effectiveness of this resource and invite your comments.

Sincerely,

Suzanne BlanchardAssociate Vice-President (Student Support Services) University Registrar

Table of Contents

2 Office of the Associate Vice-President

(Student Support Services)

4 Awards & Financial Aid

6 Career Development & Co-operative Education

8 Health & Counselling Services

10 International Student Services Office

12 Paul Menton Centre for Students with Disabilities

14 Student Academic Success Centre

16 Student Affairs

18 Student Experience Office

19 Undergraduate Recruitment Office

and Admissions Services

20 University Registrar’s Office

22 Other Services

23 OAVP (SSS) Quick Reference

2 Student Support Services

The Office of the Associate Vice-President (Student Support Services) (OAVP SSS), works with students, faculty, university administration, and student governments to enhance the university experience for all Carleton University students.

The mission of the office is to provide comprehensive support for students from their first point of contact with the university through to graduation. Together our offices provide programs and services to recruit students, support students through the application and admission process, promote student development and learning, enhance the student experience at Carleton University and contribute to the creation of an environment for student success. This environment is one in which students are engaged in their academic pursuits and the extra-curricular life of the university, enabling them to succeed in their studies, graduate and go on to meaningful and productive post-university experiences.

The following departments/services report to the AVP (SSS):

▪ Awards & Financial Aid ▪ Career Development & Co-operative

Education ▪ Health & Counselling Services ▪ International Student Services Office

(reports to Student Affairs) ▪ Paul Menton Centre for Students with

Disabilities ▪ Student Academic Success Centre

(including Learning Support Services, Peer Assisted Study Sessions and Writing Tutorial Service)

▪ Student Affairs ▪ Student Experience Office (reports to

Student Affairs) ▪ Undergraduate Recruitment Office and

Admissions Services ▪ University Registrar’s Office

Each of these units aspires to support a positive learning environment for students and to promote academic success and a sense of community. We look forward to working with you.

Office of the Associate Vice-President (student support services) 420 Tory Building 613-520-2874carleton.ca/studentsupport

AVP (SSS) services enable Carleton University to: ▪ recruit the best and the

brightest students;

▪ reward students for academic success;

▪ support students’ transition to university;

▪ help students recognize and achieve their academic goals;

▪ create learning experiences outside of the classroom;

▪ provide opportunities for work experiences; and

▪ promote a healthy lifestyle.

Students in distressStudent life can be very stressful. Most students juggle heavy course loads with work, family and other commitments. Chronic stress is often made worse by crises: often students do not realize that they are “in distress” until they actually find themselves in academic difficulty. The first step in receiving help when in distress is to talk to someone. Our offices can facilitate appropriate referrals to support services on campus to assist students coping with stress or crisis.

Supporting Student SuccessAt Carleton University, we want our students to experience success and we pride ourselves as being a Canadian leader in the delivery of support services that are personalized, varied and effective. The wide range of programs and services available to students touch on many aspects of their academic and student life and are designed to support their learning, enrich their experience, and engage them in the Carleton community.

An important aspect of supporting student success is a partnership between faculty and student support services. As your

relationships with students develop, you may be faced with questions and issues that are not directly related to your teaching responsibilities and cannot be resolved through academic avenues. These issues may be about academic readiness, financial assistance, career development, student health and wellness, or student relationships outside of the classroom. The staff in our offices are professionals with expertise and knowledge to provide appropriate and responsive assistance. The chart at the back of this book provides guidance on our support services.

How can you meet students?Faculty often inquire about how to get more involved on campus. Take advantage of the programs, services, and facilities on campus to meet students.

▪ Get involved in Summer, Fall, Winter or Academic Orientation.

▪ Visit the Residence Dining Hall and have lunch with students.

▪ Participate in service learning initiatives and activities.

▪ Cheer on your Ravens at a Varsity game.

▪ Put together an intramural team.

▪ Hire a co-op student through the Career Development & Co-operative Education office.

▪ Participate in a mentorship program.

4 Awards & Financial Aid

Awards & Financial Aid202 Robertson Hall 613-520-3600carleton.ca/awards

The Awards Office is responsible for providing financial support, encouragement, and financial advice to students. Our goal is to guide students through the decision-making process so they may have the appropriate financial supports in place to successfully achieve their educational goals.

ScholarshipsCarleton University recognizes academic achievement by awarding entrance, in-course and departmental scholarships. Students entering Carleton University with an admission average of 80 per cent or better will automatically be considered for one of our Entrance Scholarships. Our highest awards are our 25 Prestige Scholarships that require an admission average of 90 per cent or better as well as a review of the student’s community or secondary school activities. See the full scholarship grid at carleton.ca/awards/scholarships.

Students with an A- standing who have not been awarded a renewable Entrance Scholarship will automatically be awarded an in-course scholarship for the following year. There are also numerous departmental

scholarships awarded to students based on their academic standing and year of study. An A- standing (annual GPA of 10.0) or better is required to maintain and renew a scholarship. If a renewable scholarship is lost in one year, it can be regained in future years.

BursariesA bursary is a monetary award that is granted on the basis of financial need. In applying for a bursary, a student must present a personal budget outlining costs and financial resources during the academic year.

Work Study ProgramWork Study is a financial aid program intended to supplement the resources of students who are in financial need and have limited financial resources by providing part-time employment on campus. Students must apply and be approved to participate in the Work Study program. Applications are available online in August.

Government Student Financial AidThe Awards Office is responsible for administering the Ontario Student Assistance Program (http://osap.gov.on.ca) which is

designed to help Ontario students cover the cost of post-secondary education. These interest-free loans and grants are intended to supplement a student’s financial resources. Similar programs exist in all provinces and the United States and the Awards Office collaborates with the other provinces and the USA to ensure students receive their funds.

How can the Awards Office help you as a faculty member? ▪ The staff in the Awards Office is

knowledgeable and well versed in all aspects of financial assistance and would be pleased to meet with you or provide presentations to your students on “How to Finance a University Education.”

▪ In addition to offering awards and financial assistance to students, the Awards Office also administers the Employee Tuition Bursary Program. The Tuition Bursary Program offers a limited number of free tuition scholarships to those eligible dependents of faculty and staff who meet the academic standards. You can learn more by accessing the Tuition Bursary Program on the Human Resources website at carleton.ca/hr.

Did you know:To confirm interest-free status on government loans, students must have their Confirmation of Enrolment form signed by the Awards Office.

For fee payments, students must visit the Business Office in Robertson Hall or online at carleton.ca/tuition.

6 Career Development & Co-operative Education

Career Development & Co-operative Education401 Tory Building 1400 Carleton Technology & Training Centre 613-520-6611 613-520-4331carleton.ca/career carleton.ca/coop

The Career Development and Co-operative Education office (CDCE) is the on-campus centre for career development, employment preparation, and experiential learning opportunities for all Carleton University students and new graduates.

Career DevelopmentOur professionally trained staff members provide a comprehensive collection of career and employment services to equip your students with the tools to make successful career choices, including:

▪ individual career counselling and employment advising;

▪ career decision-making and employment preparation workshops;

▪ an inclusive resource centre with a broad selection of educational, employment, and career planning material;

▪ career fairs and special networking events;

▪ resumé reviews and mock interviews; ▪ access to skills development through

volunteer opportunities; ▪ career mentoring with Carleton

University alumni; ▪ career centre outreach to graduates and

new alumni; ▪ faculty-tailored career counselling

specialists; and ▪ New Graduate and Alumni Career Fair.

▪ Students who want to explore their career aspirations often seek guidance from faculty members. We can help. Please contact us to find out how our services can help your students make a successful transition from university to the world of work.

Co-operative EducationCo-operative education is a great way for students to enhance their academic education. They apply theory in the work place, and gain valuable hands-on work experience while developing the tangible skills that employers want and need. A variety of employers from across the city, Canada, and the world hire Carleton co-op students. In fact, approximately 2,000 employers participate in the co-op program every year.

What does co-op mean to faculty? ▪ Co-op has many advantages for students

and faculty. Students get the opportunity to apply what they have learned in the classroom to real-life situations, allowing them to develop core competencies such as technical and soft skills.

▪ These skills are then brought back to the classroom where co-op students can offer real industry perspectives in discussions and assignments. Additionally, co-op students often share their industry knowledge with peers and professors to enrich the educational experience of those around them.

Employer ServicesEach year, our employer recruitment team welcomes more than 400 industry and business partners to campus allowing students to develop their networking skills and explore their career options. Students can jump-start their career by taking advantage of the following services:

▪ employer information sessions ▪ employer panel discussions ▪ online job postings ▪ on- and off-campus interview

co-ordination

How can the Career Development team help you as a faculty member? ▪ We invite you to bring your class to an

informative 90-minute Resource Centre tour where students will discover more than 1,000 educational, employment and career planning resources.

▪ If you want to hire a student, we can help you find the talent you need. Just submit your full-time, part-time, summer, internship or volunteer opportunity to our office and we’ll post it on myCareer, our online job search tool, for free.

▪ We also offer a selection of career development exercises online that you can use in your classroom to introduce students to the key concepts related to career planning and employment preparation. 

You can hire a co-op student! For his co-op placement, Martin Lariviere (right) worked with Carleton architecture graduate Fred Vermeulen (left) of Vermeulen Hind Architects on a large cancer-centres project. For Vermeulen, “the co-op program is great in creating opportunities for students to see aspects of the profession that the school setting cannot create.”

8 Health & Counselling Services

Health & Counselling Services2600 Carleton Technology & Training Centre613-520-6674carleton.ca/health

Health and Counselling Services (HCS) supports the mission and goals of Carleton University’s student support services. Our staff believe a caring and supportive environment enhances the educational process. Healthy students are better able to concentrate on their studies and reach their highest potential. We offer medical and counselling services and a health promotion program. Appointments are recommended, however students with urgent care needs may walk-in to be assessed between the hours of 8:30 a.m. and 3:45 p.m.

Medical servicesOur team of medical professionals including family physicians, registered nurses, a health educator and a lab technician provide specialized services to meet the needs of the Carleton community in addition to basic medical and urgent care services including care for short term illnesses or injuries, immunizations, flu clinics and more.

How can HCS medical services help you in your role as a faculty member? ▪ You are an essential partner in promoting

student health, encouraging the timely use of health-care services, and connecting students in distress with valuable support. If you have concerns about a student with medical issues, HCS encourages you to call and talk with a health-care provider or email concerns to hcs@carleton.ca.

▪ If a student has a medical emergency in class call the Department of University Safety at 613-520-4444.

▪ Our primary focus is to provide care to students; however, we do offer medical services to faculty and staff to complement those offered by your own primary care providers. These include care for short term illnesses or injuries, immunizations, flu clinics and more.

Counselling services Our counselling services have professionally trained counsellors and psychiatrists, an international student counsellor and two counsellors located in residence, to help with personal and emotional difficulties. Our primary responsibility is to alleviate distress and promote healthy functioning. All health records are confidential.

How can HCS help you in your role as a faculty member? ▪ If you have concerns about a student

dealing with personal or emotional issues, encourage him/her to see a HCS counsellor. Examples of issues students may discuss include: stress, homesickness, sadness, handling a crisis, improving communication, learning to be assertive, study skills, self-esteem, understanding one’s sexuality, decision-making, and dealing with alcohol and drug use.

▪ Refer to the “yellow folder” and regular email updates for information about support for students who are coping with stress or crisis. You can find a copy of the yellow folder, or request a new one, online at carleton.ca/studentsupport/resources/yellowfolder.

Health promotionOur peer educators are energetic students, trained on health issues by the health educator at HCS, who deliver health promotion programs about making healthy lifestyle choices through on-campus display booths and visits to first-year seminar classes. They use interactive games and teaching tools which are available on loan. You can drop by the Resource Centre, located off of the clinic waiting room to pick up brochures and other resources. 

How can HCS health promotion services help you in your role as a faculty member? ▪ We provide health information, training,

and consultation. The health educator collaborates with faculty to enhance the student learning experience and integrate student health concerns into existing curricula. We also serve as resources for class projects, guest lectures and research partnerships. If you have an idea, or would like to consult with our staff about curriculum infusion or other collaborative projects, please call the HCS health educator at

613-520-6676.

Situations requiring immediate referralIf you are faced with the following situations, dial 4444 from any phone on campus to connect to University Safety ▪ Threats and/or disruptive behavior

▪ Direct or indirect reference to suicide (and, if you are comfortable, you can walk to the student to Health and Counselling Services, Monday - Friday, 8:30 a.m. - 4:30 p.m.)

Doctor’s notes/medical certificates:If a student is clearly unwell, you can make arrangements with them to redo an exam or assignment at another time without consulting HCS. If it is a final exam the student must print the Registrar’s Office Medical Certificate for Deferral of Exams Form and bring it to the doctor’s appointment. If you are uncertain of the validity of a student’s incapacity or need documentation of an illness, the student must be seen while they are ill. There is a $10 charge for medical certificates. The following reasons will not be accepted for a doctor’s note/medical certificate:

▪ missed classes/labs except in extenuating circumstances; ▪ minor illnesses (e.g. colds, flu); ▪ past illnesses that have been resolved and that there is no documentation for; and ▪ obvious injuries (e.g. broken bone in a cast).

Students are advised to discuss any of the above with their professor.

10 International Student Services Office

International Student Services Office128 University Centre 613-520-6600carleton.ca/isso

The International Student Services Office (ISSO) centralizes all services for registered international students and administers exchange programs for outgoing and incoming students. ISSO staff provide a friendly environment to respond to questions, host programs, and work as official representatives for immigration advising and UHIP administration. Our aim is to create global engagement and international opportunities for the entire Carleton community. We liaise with students, faculty, staff, the Ottawa community, and international education organizations on behalf of Carleton international student initiatives. Our programs include:

▪ Intercultural education programs: Events, programs, and volunteer/leadership activities to support international learning, global citizenship and cross-cultural understanding;

▪ Exchange program administration: Application processing and support for incoming and outgoing students and liaison activities with partner universities;

▪ Administration of the University Health Insurance Plan (UHIP): Mandatory plan for international students, exchange students, visiting researchers, visiting scholars and dependents;

▪ Canadian immigration support: Support to current students regarding Study Permit or Visa renewals, Work Permits and a Designated Institutional Representative* for processing off-campus work forms;

▪ Orientation/pre-departure/re-entry programs: Transition support for international and exchange students or students attending international field schools/internships;

▪ Individual advising/counselling: Personal appointments with our advisor and confidential appointments with an international student counsellor to help process and resolve personal and emotional difficulties;

▪ Social events and activities in Ottawa: On- and off-campus events to connect students socially and programs and tours to enhance the Canadian experience and cross-cultural dialogue; and

▪ Liaison with student clubs and associations that have an international or cultural affiliation to support international engagement on-campus.

* In order for Immigration Canada to consider an application for off-campus work, full- time international students must submit verification and consent forms to the ISSO as Carleton’s official designated institutional representative in this federal/provincial initiative.

How can the ISSO help you as a faculty member? ▪ Faculty can register for our monthly

newsletter to learn about immigration information sessions and special programs for international students and are invited to join ISSO events to promote global issues. The ISSO and Educational Development Centre (EDC) also offer Cross Cultural Communication in the Classroom workshops. carleton.ca/isso/newsletters

▪ We also encourage faculty to talk to their students about exchange opportunities and refer students to ISSO who are interested in going on an exchange. You can also work with the ISSO to establish a student exchange agreement with an international partner you have identified.

▪ International faculty members and their families can also access all of the services above.

Did you know:Carleton University has 80+ exchange partners in 30 countries.

12 Paul Menton Centre for Students with Disabilities

Paul Menton Centre for Students with Disabilities500 University Centre613-520-6608carleton.ca/pmc

In accordance with the Ontario Human Rights Code and Carleton University’s Human Rights Policies and Procedures (2001), Carleton University is committed to providing access for students with disabilities to its rich variety of educational opportunities. The Paul Menton Centre for Students with Disabilities (PMC) is mandated to assist in this obligation, in part by facilitating the provision of appropriate academic accommodations.

Appropriate accommodations do not make it “easier” for students with disabilities, nor do they allow them to bypass essential requirements of their courses. PMC co-ordinators recommend accommodations only on the basis of evidence from relevant and current documentation from qualified professionals, consistent with provincial and national standards. For example, documentation of a learning disability requires that a formal psychoeducational assessment be conducted by a registered, licensed psychologist.

How can the PMC can help you as a faculty member? ▪ After students submit appropriate

documentation, PMC conducts an assessment to determine required accommodations. A letter is sent electronically to facilitate dialogue between the faculty member and student.

▪ Accommodations for formally scheduled exams and CUTV mid-term exams are the responsibility of Scheduling and Examination Services and the Educational Development Centre.

▪ For non-CUTV courses, instructors must administer accommodations for all in-class tests and exams. Recourse to accomodate students for mid-terms or book space or computers is available through the McIntyre Exam Centre. For more information, see carleton.ca/pmc/information-for-faculty.

▪ Instructors must balance the rights of students with disabilities with the crucial need to ensure that essential requirements are met by all students who receive a passing grade in their courses. If an instructor believes that PMC-recommended accommodations threaten academic integrity, a formal appeal process is available. This process recognizes that the instructor is the expert in the management of his/her course, the PMC is the expert in determining appropriate academic accommodations, and Equity Services is the expert on institutional obligations under the Ontario Human Rights Code. For details of Carleton University’s accommodation appeal process, see carleton.ca/pmc/accommodations.

14 Student Academic Success Centre

Student Academic Success Centre 302 Tory Building613-520-7850carleton.ca/sasc

The Student Academic Success Centre (SASC) helps undergraduate students at Carleton University achieve their academic goals. Our programs and services are designed to foster independence by providing students with the decision-making and academic skills they need to be successful. SASC offers a range of services to meet individual learning needs.

Academic advisingThe Student Academic Success Centre is Carleton University’s centralized academic advising service. Academic advisors can help students:

▪ fully understand the skills and benefits associated with their degree;

▪ choose or change degree programs, majors, minors and areas of specialization/concentration;

▪ understand academic rules and regulations;

▪ explore any academic difficulties they may be experiencing and develop an Academic Improvement Plan and strategies for success;

▪ learn how to read their audit and help ensure they are on the right path for success and graduation; and

▪ discover other support resources and personnel on campus, including departmental advisors.

How can SASC help you as a faculty member?The Student Academic Success Centre is open 12 months of the year for academic advising. There are a number of ways the Student Academic Success Centre can help instructors, including:

▪ contextualized, in-class workshops for courses to help students to apply general learning and development strategies to specific course projects and exams;

▪ annual workshops for First-year Seminar classes in January and February;

▪ early warning initiatives to help identify students in academic difficulty;

▪ Academic Improvement Planning for students who have been placed on Academic Warning;

▪ how to become a Peer Assisted Study Session (PASS) supported course; and

▪ overall support for general concerns about students who are experiencing academic difficulty.

Contact the manager of the Student Academic Success Centre at 613-520-7850 to book any of the above workshops, find out more about becoming a PASS-supported course, or if you have general questions about supporting your students.

Learning Support ServicesLearning Support Services (LSS) offers a wide variety of programs to help students develop effective study skills and strategies for academic success all in one convenient location. LSS is located in the Learning Commons on the

fourth floor of MacOdrum Library. LSS services include:

▪ Free 20-minute info sessions

▪ academic reading

▪ note-taking

▪ time management

▪ multiple-choice exams

▪ general exam preparation

▪ and many more

▪ One-on-one study skills appointmentson topics ranging from time management to exam preparation.

▪ Tutor Referral Service

▪ Comfortable, open spaces for students to work independently or in groups

▪ Bookable group study rooms and

▪ Networked computers for student use

How can LSS help you as a faculty member? ▪ LSS offers workshops that can directly

help students with their course work, such as writing essays, time management, exam anxiety and academic integrity, to name a few.

▪ You can also book contextualized, in-class workshops for the courses you teach that will help students to apply general learning and development strategies to specific course projects and exams. Please contact the manager of SASC to book an in-class session.

Peer Assisted Study SessionsPeer Assisted Study Sessions (PASS) are free,

weekly workshops available to students taking selected undergraduate courses. Attendance at a PASS workshop is both voluntary and anonymous and sessions are led by well-trained and knowledgeable PASS facilitators, students who have taken the same course, and achieved a grade of A-.

Attending a PASS workshop is a great way for students to: ▪ improve understanding of course

material;

▪ get help with notes and readings;

▪ discuss important course concepts;

▪ develop studying and learning strategies; and

▪ meet other students in their class.

How can PASS help you as a faculty member? ▪ Currently there are over 20 PASS-

supported courses. If you are interested in becoming a PASS-supported course, contact the manager of the SASC. Statistical evidence has shown that a student’s grade can increase by as much as 10 per cent if they attend 10 or more PASS workshops in a term.

Writing Tutorial ServiceThe Writing Tutorial Service (WTS) is free of charge to all students. Focused, one-on-one consultation sessions match a tutor and a student, during which time new writing skills, tools and processes are developed and explored, each tailored to the student’s individual needs. The art of listening allows the

tutors to aid in tackling the personal challenges that a student may be facing with academic writing. The WTS serves all students in any faculty at all levels of study requiring support and information about the academic writing process.

How can the WTS can help you as a faculty member? ▪ The WTS offers in-class workshops which

provide opportunities for students to ask questions while in the process of completing an assignment, increase awareness of the writing process, and develop strategies that work for them. Workshops also help to introduce students to writing support services on campus and clarify the expectations of particular writing assignments.

Ten Tips SeriesOur Ten Tips series includes useful tips on a variety of topics such as time management, note-taking and writing essays or multiple-choice exams. Pick up a Ten Tips postcard at the Student Academic Success Centre or at Learning Support Services, or view the entire series online at carleton.ca/sasc/ten_tips.

16 Student Affairs

Student Affairs 430 Tory Building613-520-2573carleton.ca/studentaffairs

Creating a living and learning environment that promotes student success is important. A key attribute of being successful includes an understanding of the student rules and regulations. Your awareness of the policies governing Carleton University is important if you are faced with a student misconduct incident or a student in distress. The Office of Student Affairs administers many of these policies.

Student Rights and Responsibilities PolicyThe university is committed to promoting a safe environment for living, learning and studying. The goal of the Student Rights and Responsibilities Policy is to ensure appropriate student behaviour is maintained in a diversified educational environment. It ensures transparency and consistency in expectations for conduct, as well as the address of and remedies for misconduct that are corrective, not punitive. This policy governs the non-academic behaviour of students, and all members of the university community share responsibility for ensuring that the university’s living, learning and studying environments respect these commitments. carleton.ca/studentaffairs/student-rights-and-responsibilities

Academic Integrity PolicyThe university states unequivocally that it demands academic integrity from all its members. The Academic Integrity Policy governs the academic behaviour of students. Academic dishonesty, in whatever form is ultimately destructive to the values of the university. Furthermore, it is unfair and discouraging to those students who pursue their studies honestly. The integrity of university academic life and the degrees conferred by the university is dependent upon the honesty and soundness of scholarship. Students who violate the principles of academic integrity through dishonest practices undermine the value of the Carleton University degree. Dishonesty in scholarly activity is not acceptable. Any student who violates the standards of academic integrity will be subject to appropriate sanctions. carleton.ca/studentaffairs/academic-integrity/

Alcohol PolicyThe university strives to maintain a safe and secure environment in which the consumption of alcohol on campus does not harm or disrupt the teaching, learning and living environment of members of the university community. The Alcohol Policy promotes self responsibility and self accountability with respect to the use of alcohol. carleton.ca/studentaffairs/alcohol-awareness

Other policiesThe Office of Student Affairs also manages other policies including the Gambling Policy and the Accreditation of Student Organizations.

Academic Integrity: An instructor’s guideThis instructor’s guide is designed to help you understand student academic misconduct and to encourage student academic integrity values. One of the strongestpredictors of student academic integrity is the student’s relationship with faculty. As an instructor, you play a direct role in shaping student attitudes toward academic integrity and developing a sense of student pride in sound scholarship.carleton.ca/studentaffairs/academic-integrity/guide-for-faculty

Co-curricular Record The Office of Student Affairs administers the Co-curricular Record, a record of extra-curricular involvement (in student organizations or within Carleton offices), leadership accomplishments, community service activities, and professional/educational development opportunities. It recognizes “out of class” experiences tied to learning and development.

Students can sign up for a co-curricular record starting in January 2010 by visiting carleton.ca/ccr.

How can Student Affairs help you as a faculty member? ▪ Faculty may encounter students in

the classroom who are demonstrating disruptive behaviour, or who are experiencing difficulty in their academics due to a personal or family crisis. The Office of Student Affairs can counsel both faculty and students about their rights as members of the university community, and, if necessary, assist in the management of a student conduct issue to ensure minimal disruption to the student, faculty member, and classroom environment.

▪ In addition to services offered by the director of Student Affairs, trained peer helpers are available in the Student Affairs office to assist students with understanding both the Student Rights and Responsibilities Policy and the Academic Integrity Policy. Peer helpers may also serve as advisors to students who have potentially violated either policy in their conduct hearings.

Student Affairs Online Incident Report formIf you are very concerned about a student’s behaviour and would like to make record of an incident or conversation with a particular student, please fill out the Student Affairs Online Incident Report form. You can link to this form from the Student Affairs website at carleton.ca/studentaffairs. This will automatically begin the process of creating a confidential file in the Office of Student Affairs, and the director of Student Affairs will begin the process of monitoring the student for signs that he/she may be at-risk.

18 Student Experience Office

Student Experience Office430 Tory Building 613-520-7595carleton.ca/seo

The Student Experience Office (SEO) is a student’s first stop upon arriving at Carleton University! We help new students make a successful transition to university life by preparing them to achieve their personal and academic goals. We continue to support students through their time at Carleton University by offering relevant and helpful programs and services that encourage student engagement.

Transition support is offered through: ▪ Summer, Fall, Winter and Academic

Orientation programs;

▪ Off-campus Commuter Connections; and

▪ First-in-Family and Foundations for Success Peer Mentor Programs.

The SEO encourages students to stay connected during first year and beyond with continued support programs.

Leadership Development ▪ Emerging Leaders: Leadership certificate

program to engage students and encourage them to attend interactive workshops, service learning placements and opportunities to make connections with students, faculty and staff.

▪ Peer Helper Program: Connects students in educational and supportive environments outside of the traditional classroom setting. Upper-year Peer Helpers take on leadership roles in a number of portfolios designed to enrich the academic and non-academic experiences of their peers.

▪ CU Hosts: Student hosts represent Carleton at campus and community events.

Community Service LearningHelps students make real life connections between their classroom learning and experiences in the community.

▪ Carleton Serves: Day of service that provide students, faculty and staff with the opportunity to learn and serve in an Ottawa-based organization.

▪ Days of service: Afternoons spent with a local community organization providing service to improve the quality of life of the Carleton community.

▪ Community Service Learning: Year long placements that enable students to participate in ongoing learning through service focused on a particular issue.

▪ Alternative Spring Break: Service learning in Ottawa or internationally each year during Reading Week.

How can the SEO help you as a faculty member? ▪ Participate in a service activity or

facilitate discussions and reflection to help students make important connections to their in-class learning.

▪ Take advantage of Don’t Cancel the Class, a resource that enables faculty members to request sessions or workshops if they are unable to teach their class due to conference attendance or another engagement. Instead of canceling the class, faculty can select a workshop from a list of topics that are offered by participating student services from across the Carleton campus.

▪ Engage CU Hosts in an event you may be organizing. Hosts play an important role as ambassadors of Carleton University through event management, hosting dignitaries and in Carleton celebrations.

Undergraduate Recruitment Office and Admission Services 19

Undergraduate Recruitment Office and Admissions Services 315 Robertson Hall613-520-3663carleton.ca/admissions

The Undergraduate Recruitment Office (URO) and Admissions Services recruit and admit the best and brightest students to Carleton University. The Undergraduate Recruitment Office is the “welcome centre” for prospective undergraduate students and provides information about Carleton and represents all undergraduate programs and services. The URO holds over 20 events for prospective students each year, administers the Campus Tour program, writes a monthly electronic newsletter, and calls prospective students through telecounselling call campaigns.

Together, the URO and Admissions Services respond to prospective student enquiries (email, phone, and in person) and support them through the entire admissions process.

Admissions Services processes over 22,000 undergraduate applications annually and admits over 5,500 students to Carleton University each year. Also within Admissions Services is the International Admissions and Recruitment Office that contributes to the overall admission targets of the university by bringing the Carleton message to students abroad.

Your role as a faculty member and the undergraduate recruitment and admissions process:Your involvement in the recruitment and admissions process is critical to the success of these endeavours. Prospective students are interested in meeting professors and learning more about the programs and opportunities at Carleton University. Faculty members are invited to participate in many of the Undergraduate Recruitment Office events and initiatives and can also help by being available for our congratulation call campaign, one-on-one appointments, or classroom visits with prospective students in conjunction with our Campus Tour program. Faculty members wishing to reach out to high school students can contact the Undergraduate Recruitment Office for additional support and promotion.

carleton.ca/engineering-design

Faculty Engineering

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carleton.ca

Economics

At its core, economics is the study of reasoned choice in the context of scarce resources and competing interests. The need to make such choices pervades the day-to-day lives of all of us as individuals and of society as a whole.

Along with the study of decision-making and the interactions between the associated individuals, economics examines many important social problems such as health care, pollution, resource depletion, poverty, social assistance and the tax system. In addition to being applied to the problems of society, economics is applied in many business fields including labour relations, banking and financial markets, and international trade and finance.

An education in economics is very different from one in business.

While the latter provides a technical training in specific areas of current interest to prospective employers, the former is a social science: it is an intellectual discipline that seeks to analyze and understand social phenomena.

The focus of an education in economics is on individual intellectual growth and development.

The Carleton advantageExceptional teaching and researchAt Carleton, you will be taught by experienced faculty who have a keen understanding of the discipline and are recognized for their excellence in teaching and research. In addition, you will benefit from courses offered by seasoned senior economists with extensive working experience in the federal government, local firms and non-governmental organizations.

Excellent campus facilitiesOn campus, you will have access to the university’s mainframe computers, including a Sun system and several microcomputer networks. All are equipped with the latest in word-processing, spreadsheet and statistical-software packages.

The university Library maintains a comprehensive collection of books and periodicals for your studies in economics.

Co-op opportunitiesStudents in the Honours program in Economics or Applied Economics who are eligible to work in Canada can apply for admission to the co-op program at the time they apply for admission to Carleton or after they have begun their program. Students will be eligible

for a co-op placement after second year and after they have met all requirements for the co-operative education option specified in the Carleton University Undergraduate Calendar at carleton.ca/cuuc.

The normal requirement for the co-op notation on your transcript is the satisfactory completion of three work terms. Each term is normally four months in duration. Co-op work terms provide you with an opportunity to integrate the theoretical and practical aspects of your studies, and to work in government, non-profit or private-sector organizations.

The capital advantageCarleton’s location in the nation’s capital, Ottawa, gives you unique access to a wide range of resources. You will benefit from a wealth of research facilities and libraries in the city as well as the departments and agencies of the federal government, including:

■ Agriculture and Agri-Food Canada ■ Bank of Canada ■ Canadian International Development Agency (CIDA) ■ Competition Bureau ■ Environment Canada ■ Finance Canada (Department of Finance) ■ Health Canada ■ Industry Canada

Choosing the right programBachelor of Arts (Honours)Bachelor of Arts (General)Carleton University offers several undergraduate programs in economics.

Our Bachelor of Arts (Honours) programs are normally completed in four years of full-time study and provide a rigorous and intensive grounding in economics.

Our Bachelor of Arts (General) program is normally completed in three years of full-time study and includes roughly half of the core intermediate-level requirements of our Honours programs, thereby making it relatively easy for students to switch between the two. This program is for students who do not necessarily want to pursue an extensive undergraduate education in economics.

A minor in Economics is available to accommodate those individuals whose principal academic interest is in some other area of study.

A minor in Industrial Economics is available to students in engineering who wish to learn the aspects of economics that are most relevant to their major.

Honours programsFor students who are interested in some degree of specialization in economics, there are several alternatives:

Honours in Economics—this program is geared to students who are interested in studying economics at the graduate level. It offers mathematical and statistical training beyond that of all but one of our other programs, giving students a solid preparation for graduate education in economics.

Honours in Applied Economics—this program is designed for students who do not necessarily want to pursue graduate education in economics, but who require an Honours degree to further their educational objectives. It is recommended if you plan to pursue a law degree or a graduate degree in public administration or international affairs or, more generally, a career in the public or non-profit sectors.

Honours in Economics or Applied Economics with a concentration in Financial Economics—this program is recommended if you plan to pursue a career in the financial sector, which requires a strong background in economics in addition to finance and accounting.

Honours in Economics or Applied Economics with a concentration in International Political Economy—this program is recommended if you are interested in international affairs and plan to pursue a career in the foreign service or in an international governmental or non-governmental organization. Your prospects in such a career will be enhanced considerably by having the background in international trade and finance, international relations and selected area studies that this concentration provides.

Honours in Economics or Applied Economics with a concentration in Development—this program is recommended if you are interested in development and plan to pursue a career in the foreign service or in an international governmental or non-governmental organization. Your prospects in such a career will be enhanced considerably by having the background in development economics and comparative politics in respect of development and underdevelopment that this concentration provides.

Honours in Economics or Applied Economics with a concentration in Natural Resources, Environment and Economy—this new program is recommended if you have a strong interest in environmental and natural resource issues and plan to pursue a

career in business, government, education, law, or the non-profit sector. Your prospects in such a career will be enhanced considerably by having the background in the economics, geography and politics of natural resources and the environment that this concentration provides.

Honours in Economics with a specialization in Quantitative and Mathematical Economics—this program provides a rigorous and intensive grounding in the mathematical and statistical tools of modern economics. It is recommended to individuals who desire the best possible preparation for graduate studies in economics.

Combined Honours in Economics or Applied Economics and some other discipline—this program is recommended for those who have a strong interest in both economics and some other social science or humanities discipline.

There are currently twenty-nine corresponding BA programs that can be combined with Economics or Applied Economics: African Studies; Anthropology; Applied Language Studies; Art History; Biology; Canadian Studies; Communication Studies; English; European and Russian Studies; Film Studies; French; Geography; Global Politics; Greek and Roman Studies; History; Human Rights; Humanities; Journalism; Law; Law with a Concentration in Business Law; Law with a Concentration in Law, Policy, and Government; Linguistics; Music; Philosophy; Political Science; Psychology; Religion; Sociology; and Women’s and Gender Studies.

Core introductory-level coursesIn your first year of study, you will be required to take the following core introductory-level courses:

■ Introduction to Economics (ECON 1000) or the First-year Seminar Introduction to Economics (FYSM 1003), either of which give you a basic foundation in microeconomics (the study of how economic agents make decisions and how they interact) and macroeconomics (the study of aggregate phenomena such as inflation, unemployment and economic growth);

■ Elementary Mathematics for Economics I (MATH/ECON 1401), which is designed to be complementary to ECON 1000 and FYSM 1003.

■ Also, you will be encouraged to take Introduction to Logic (PHIL 2001) and Introduction to Computers for the Arts and Social Sciences (COMP 1001).

We are in the midst of a biotechnological revolution, powered by our ability to identify and manipulate genes, change their expression and transfer them between organisms.

Wheat, cotton and other agricultural plants can be made pest resistant and more tolerant of drought or extremes in temperature. Plants and animals can be used to produce drugs and medicines for the treatment of diseases such as stroke, AIDS and cancer.

Recent cloning successes with a number of mammalian species have profound implications for reproductive technologies and the fabrication of replacement organs and tissues. Micro-organisms can be used to clean up oil spills and degrade toxic chemicals and alternative sources of energy can be produced from biomaterials such as sugar cane or corn.

The determination of the complete DNA sequence of humans, as well as more than 600 other organisms, has accelerated the pace of development of specific tests for disease diagnosis and unlocked the potential for the tailoring of drug therapies to the specific genetic make-up of each one of us.

This vast database of information will continue to yield new opportunities for biotechnologists for decades to come. We need to understand these new technologies in order to maximize their benefits. In addition, we need the expertise to be able to critically assess both the needs of new technologies and the ethical responsibilities of biotechnologists.

The Carleton advantageLeading-edge curriculumWhat you learn in the classroom has its foundations in active biotechnology research by our faculty and graduate students. Professors integrate some of the results of their research into course material. In third and fourth year courses, students have the opportunity to interact with biotechnology professionals from the Ottawa region.

Collaborative research programs exist between Carleton University and Agriculture and Agri-Food Canada, the Canada Food Inspection Agency, Environment Canada, Health Canada and the National Research Council Canada.

Some of the current areas of research in Biotechnology at Carleton include:

■ molecular carcinogenesis; ■ bioremediation; ■ fungal genetics; ■ plant biotechnology; ■ antibiotic development and resistance; ■ detection of food-borne pathogens; ■ cryopreservation of organs and tissues; and ■ development of liposomes for the delivery of drugs.

Hands-on laboratory experienceA high proportion of our Biotechnology courses feature instructional laboratories, providing you with extensive opportunities for hands-on laboratory work. This is why Carleton graduates are widely recognized for their excellence in technical laboratory skills.

In addition, all Honours students in Biotechnology have the opportunity to develop a research project in an area of special interest, working alongside a faculty advisor.

Not only will you graduate with exceptional experience with some of the most up-to-date methodology, but you will also have a defined area of expertise.

Excellent research facilities As a student in Biotechnology, you will be working in a laboratory for many of your courses.

Carleton University is well-equipped with the latest technology, including a scanning electron microscope; fluorescence and light microscopes; cell, tissue and bacterial culture facilities; a wide range of modern molecular biology equipment; computer laboratories; and controlled-environment rooms and chambers.

Carleton students also have access to modern spectrophotometers, automated gas chromatographs for chemical analyses, and nuclear magnetic resonance facilities.

Co-op opportunitiesA flexible co-op option is available in Biotechnology, allowing you to gain practical work experience in settings such as government laboratories and agencies, and biotechnology companies.

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Department of BiologyCarleton University209 Nesbitt Biology Building1125 Colonel By DriveOttawa ON K1S 5B6Tel: 613-520-2478Fax: 613-520-3539Email: biology@carleton.caWebsite: carleton.ca/biology

Institute of BiochemistryCarleton University209 Nesbitt Biology Building1125 Colonel By DriveOttawa, ON K1S 5B6Tel: 613-520-2478Fax: 613-520-3539Email: biochem@carleton.caWebsite: carleton.ca/biochem

Undergraduate Recruitment OfficeCarleton University315 Robertson Hall1125 Colonel By DriveOttawa ON K1S 5B6CanadaTel: 613-520-3663Toll-free in Canada: 1-888-354-4414Fax: 613-520-3847Email: liaison@carleton.caWebsite: carleton.ca/admissions

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International Studies

More and more students today are discovering the importance of international studies and it is easy to see why. As the world continues to change at an unprecedented speed and the effects of globalization are felt in many aspects of our lives, the importance of acquiring specialized knowledge and skills in international issues becomes more evident.

If you are interested in learning more about other countries, cultures, political systems and the changing players on the world stage, you can choose one of several programs offered at Carleton that have an international studies component. Some of our programs are concerned with exploring solutions to the challenges posed by globalization, ethnic conflict, environmental change, human rights and refugee and migration issues. Other programs examine the world of international finance, the business practices of other countries and economic and infrastructure development in developing countries. No matter where your individual interests lie, you are sure to find a program to fuel your appetite for world issues and prepare you for success in the new global reality.

The capital advantage Where better to study the world, its peoples and the relationships between them than Ottawa, the national capital of Canada?

The seat of the Canadian federal government, the city is also home to many of the country’s important institutions, including the Supreme Court of Canada and Library and Archives Canada.

Ottawa is also a thriving cosmopolitan centre, where you will find a multitude of embassies, consulates, international government agencies, national and local non-governmental organizations, and scientific and cultural institutions, as well as a large concentration of export-oriented high-tech firms.

In addition, Ottawa is one of the most dynamic news centres in Canada with an engaged national media presence that includes a great number of foreign journalists. As a Carleton student, you will enjoy access to resources and work opportunities not found anywhere else in the country.

The Carleton advantageWorld-renowned facultyWhichever program you choose, you will benefit from the high calibre of Carleton’s professors. Recognized nationally and internationally as

first-class experts in a wide range of topics related to international studies and as specialists in a number of different world regions, Carleton faculty members are well connected with federal government departments, businesses and non-governmental organizations (NGOs), both in Ottawa and elsewhere.

These connections will enrich your studies and research, as well as offer possible work placement opportunities.

A wide range of topics to study Students interested in exploring international topics will find that Carleton offers lots of choice. Not only do you have several options in which to formally specialize, you also have access to an impressive range of courses to choose from in our Faculty of Arts and Social Sciences, our Faculty of Public Affairs and our Sprott School of Business.

According to your interests and eventual career plans, you can choose from subjects in areas as diverse as:

■ oil and international politics; ■ gender and globalization; ■ politics of war; ■ peacekeeping; ■ geopolitics; ■ human rights; ■ post-communist transition; ■ Canadian foreign policy; ■ economies of developing nations; and ■ international monetary problems.

Choosing the right program At Carleton, you can pursue international studies in several degree programs:

■ the Bachelor of Arts, with areas of interest including African Studies, Economics, European and Russian Studies, Global Politics, History, Human Rights and Political Science;

■ the Bachelor of Commerce (Honours) or the Bachelor of International Business (Honours); and

■ the Bachelor of Public Affairs and Policy Management (Honours).

You can choose international studies as your special area of expertise or you can benefit from combining two complementary disciplines. For example, you might choose to complete a major in Political Science with a minor in Business.

The Bachelor of Arts African StudiesThe continent of Africa is perhaps the most culturally and geographically diverse continent on earth. Current struggles with poverty, poor political leadership, HIV/AIDS, war and highly unequal trading relationships with wealthy countries pose enormous challenges within many parts of Africa and dominate outside perceptions of the continent. The African Studies program offers you an opportunity to study the histories, cultures and cultural productions, geographies, politics and economics of this fascinating continent. Students in the Honours program can benefit from a work placement opportunity, a mentorship program and the chance to study in Africa at one of the three African universities with which Carleton has exchange agreements.

EconomicsWithin Carleton’s BA (Honours) degree in Economics or Applied Economics you can complete a formal concentration in International Political Economy or in Development. Both of these concentrations are innovative and interdisciplinary. Each will give you focused study in a relatively specialized field and will prepare you for a wide variety of careers in the foreign service and in international governmental and non-governmental organizations.

The concentration in International Political Economy includes courses in international trade and finance, international relations and selected area studies. It is designed to give you a strong training in the core aspects of the field and at the same time allow you some choice of focus in a variety of areas.

The concentration in Development includes courses in development economics and comparative politics with respect to development and underdevelopment. Several of these courses approach their subject matter from an international perspective.

European and Russian Studies Carleton has a long established reputation in the field of European and Russian Studies. We offer a comprehensive, interdisciplinary approach to the study of all parts of Europe within the BA (Honours) in European and Russian Studies. You will complete a number of core credits, and also select an area of focus from one of two concentrations—European Studies and European Integration, or Russian and Eurasian Studies.

Core credits include courses in fields such as European history, European integration, literature and society and economic issues. Concentration credits allow you to examine other topics specific to your area of specialization such as history, politics, law and sociology.

In addition, you will need to attain proficiency in the language appropriate to your concentration area (Russian, German, Spanish, French, Polish or Italian). A number of exchange opportunities permit students to study abroad in countries such as Germany, France, Russia, Finland and Spain, to name a few.

Our graduates are well prepared for careers in government service and in non-governmental and international organizations and businesses. Others go on to graduate programs in European and Russian studies, political science and other related fields.

Global PoliticsEvery day we see examples of how our lives can be affected by what goes on in other parts of the world. For many students, this realization comes with a desire to better understand the issues that are behind these international events.

In Carleton’s four-year BA program in Global Politics, you will examine such areas of world concern as economic relations, systems of government, human rights, ethnic conflict, the environment, human rights and global inequality.

The program is designed to enable you to acquire the knowledge and skills needed for the informed assessment of, and participation in, global politics. As a Carleton student, you will develop strong analytical, language and research skills. You will also learn how to work both in teams and independently, and to communicate your ideas and arguments in a sophisticated manner.

HistoryWithin our BA in History (Honours) program, you may complete a concentration in International History.

This allows you to focus on international relations in the past within the political, social, economic, military and intelligence contexts in which those

Ottawa, Canada

Social Work

Undergraduate Recruitment OfficeTel: 613-520-3663

Toll-free in Canada: 1-888-354-4414

Fax: 613-520-3847

Email: liaison@carleton.ca

Website: carleton.ca/admissions

Do you want more information? Please call or email us at:

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Admissions Viewbook

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20 University Registrar’s Office

University Registrar’s Office300 Tory Building613-520-3500carleton.ca/registrar

The University Registrar’s Office (URO) consists of the University Registrar’s Office, Scheduling and Examination Services and the Undergraduate Appeals Secretariat.

The URO manages the academic activities of undergraduate and special students and the academic records of all Carleton students. Services include:

▪ managing registration (undergraduate and special students);

▪ processing applications for: exam/assignment deferrals, review of grades, change of major/minor, change of name, graduation, letters of permission, exchange programs, special consideration requests (appeals), special student status;

▪ assessing students’ academic performance;

▪ producing transcripts, diplomas, certificate of enrolments;

▪ processing final grades onto the system;

▪ managing the Carleton Central student system; and

▪ Convocation co-ordination.

Scheduling and Examination Services508 University Centre

Scheduling and Examination Services manages the preparation and posting of class schedules, room assignments, ad-hoc bookings and the management and scheduling of all final examinations, deferred exams and off-campus exams.

Did you know: You may book a room on campus for a lecture, event, etcetera through Scheduling and Examination Services. carleton.ca/scheduling

Undergraduate Appeals SecretariatThe Undergraduate Appeals Secretariat co-ordinates and manages all Appeals for Special Consideration from undergraduate and special students. The University Registrar’s Office also administers specialty programs for off-campus groups and registers visiting students from other institutions on Letters of Permission.

22 Other Services

Other ServicesBookstoreUniversity Centre613-520-3832carleton.ca/bookstore

Books, computer products, apparel and gifts, and gift cards are all available at the Bookstore.

Campus Card407 University Centre613-520-3547carleton.ca/campuscard

The Campus Card office administers the Campus Card, Carleton’s multi-purpose ID card.

Department of University Safety203 Robertson Hall 613-520-3612carleton.ca/safety

The mission of University Safety is to enhance the safety of the Carleton University community and the security of all campus facilities.

Dining Services124 Residence Commons613-520-2600, ext. 5618carleton.ca/diningservices

Dining Services offers customer-oriented eateries featuring broad/varied menu choices.

Equity Services503 Robertson Hall613-520-5622carleton.ca/equity

Equity Services supports Carleton’s commitment to diversity as a source of human excellence, cultural enrichment and social strength.

Housing & Conference Services261 Stormont House613-520-5612carleton.ca/housing

Housing & Conference Services is responsible for residence, residence life, and tour and conference services.

Information Carleton407 University Centre613-520-7400carleton.ca/infocarleton

Information Carleton provides information and directories for the Carleton University community and offers a lost-and-found service.

MacOdrum Library“My Account” assistance: 613-520-2734Research Help: 613-520-2735carleton.ca/library

The Maxwell MacOdrum Library provides access to a wide variety of materials in support of teaching, learning, and research at Carleton University.

Recreation & AthleticsRecreation and Athletics Complex613-520-4480carleton.ca/athletics and goravens.ca

Recreation & Athletics provides a broad spectrum of sport, fitness and recreational opportunities for the Carleton University community.

Student Accounts Receivable (Business Office)301 Robertson Hall613-520-3626carleton.ca/tuition

The Business Office, through Student Accounts Receivable, is responsible for responding to student inquiries on the payment of fees.

OAVP (SSS) Quick Reference

Office of the Associate Vice-President (Student Support Services) 613-520-2874carleton.ca/studentsupport

Provides comprehensive support for students from their first point of contact with the university through to graduation.

Awards & Financial Aid613-520-3600carleton.ca/awards

Administers various financial aid and awards programs.

Career Development &Co-operative Education(Career Development) 613-520-6611 (Co-operative Education) 613-520-4331carleton.ca/cdce

On-campus center for career development and employment preparation.

Health & Counselling Services613-520-6674carleton.ca/health

Offers medical and counselling services as well as a health promotion program.

International Student Services Office613-520-6600 carleton.ca/isso

Centralizes all services for registered international students and administers exchange programs.

Paul Menton Centre for Students with Disabilities613-520-6608carleton.ca/pmc

Assists in providing access for students with disabilities to Carleton University’s educational opportunities.

Student Academic Success Centre613-520-7850carleton.ca/sasc

Helps undergraduate students achieve their academic goals through academic advising, Learning Support Services, Peer Assisted Study Sessions and the Writing Tutorial Service.

Student Affairs613-520-2573carleton.ca/studentaffairs

Handles issues of student misconduct and centralized support for various policies.

Student Experience Office613-520-7595carleton.ca/seo

Helps students make a successful transition to university life and continues to support them through university.

Undergraduate Recruitment Office and Admissions Services613-520-3663carleton.ca/admissions

Recruits and admits the best and brightest students to Carleton University.

University Registrar’s Office613-520-3500carleton.ca/registrar

Manages academic activities, academic records, scheduling and examination services and appeals for special consideration.

Use this chart as a referral guide to the many student and faculty services on campus. Common questions and categories are to the left and right that point to the relevant service in the centre.

Or visit Ask Carleton, our online databank of frequently asked questions anytime, day or night. You have questions and we have the answers. carleton.ca/students

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▪ program specifics ▪ course selection ▪ thesis or essay stream ▪ course substitutions and equivalencies ▪ access to courses that are full

Academic Department or Facultycarleton.ca

▪ prerequisites and preclusions ▪ internships and placements ▪ opportunities for graduate studies ▪ ESL requirements

▪ admission process ▪ transfer degrees

Admissions Servicescarleton.ca/admissions ▪ credit transfers

▪ financial supporting documentation ▪ Confirmation of Enrolment documents ▪ loans ▪ Work Study program

Awards & Financial Aidcarleton.ca/awards

▪ budgeting advice ▪ scholarships ▪ bursaries ▪ Employee Tuition Bursary program ▪ How to Finance a University Education

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▪ tuition status Business Officecarleton.ca/tuition ▪ fee payment

▪ crisis support ▪ Working After Hours program ▪ Personal Alarm Pendant program

University Safetycarleton.ca/safety

▪ emergency situations (call 4444) ▪ Safe Walk program ▪ Foot Patrol (CUSA)

▪ career advice ▪ career exploration ▪ job search skills ▪ hire a co-op student

Career Development & Co-operative Educationcarleton.ca/cdce

▪ co-op opportunities ▪ career preparation ▪ part-time work opportunities ▪ Resource Centre tour

▪ equity request Equity Servicescarleton.ca/equity ▪ sexual assault co-ordinator

▪ personal/health ▪ stress coping ▪ psychological issues ▪ personal/emotional issues ▪ guest lecturer

Health & Counselling Servicescarleton.ca/health

▪ medical issues ▪ relationship problems ▪ crisis support ▪ Resource Centre ▪ doctor’s/medical notes

▪ support for residence students Housing & Conference Services/Residence Life carleton.ca/housing ▪ personal/health (residence counsellor)

▪ cultural transition ▪ adaptation and interaction ▪ intercultural education programs

International Students Services Office carleton.ca/isso

▪ international student advising (immigration) ▪ exchanges ▪ UHIP ▪ establish a student exchange agreement

▪ study space ▪ Learning Commons

MacOdrum Library carleton.ca/library ▪ research support

▪ physical disabilities ▪ learning disabilities

Paul Menton Centre for Students with Disabilities carleton.ca/pmc

▪ advising on supporting documentation ▪ accommodations for in-class tests and exams

▪ graduation requirements ▪ academic performance ▪ impacts of dropping or adding courses ▪ RESPs

University Registrar’s Officecarleton.ca/registrar

▪ degree audit ▪ deferred final exams and assignments ▪ petitions appeals ▪ registration support

▪ changes (major, minor, program) ▪ impacts of dropping or adding courses ▪ course load ▪ academic advising ▪ register as a PASS-supported course ▪ questions/concerns about students experiencing

difficulties

Student Academic Success Centrecarleton.ca/sasc

▪ study skills sessions ▪ Writing Tutorial Service ▪ Learning Support Services ▪ in-class workshops

▪ ongoing student activities ▪ alcohol awareness ▪ academic integrity appeals

Student Affairscarleton.ca/studentaffairs

▪ Student Rights and Responsibilities Policy ▪ peer volunteering ▪ crisis support ▪ Co-curricular Record

▪ transition support ▪ mentoring programs ▪ Don’t Cancel the Class

Student Experience Officecarleton.ca/seo

▪ leadership development ▪ community service learning ▪ CU Hosts

▪ course questions ▪ learning expectations ▪ thesis or essay stream

Instructor ▪ internships and placements ▪ opportunities for graduate studies ▪ prerequisites and preclusions

Use this chart as a referral guide to the many student and faculty services on campus. Common questions and categories are to the left and right that point to the relevant service in the centre.

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MacOdrum LibraryTory Building

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Office of the Associate Vice-President420 Tory Building 613-520-2874carleton.ca/studentsupport