Student Success Collaborative at Rutgers University · ©2013 The Advisory Board Company •...
Transcript of Student Success Collaborative at Rutgers University · ©2013 The Advisory Board Company •...
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Student Success Collaborative
Student Success Collaborative at
Rutgers University
Project Planning Call
September 11, 2013
©2013 The Advisory Board Company • eab.com 2
Your Dedicated Student Success Collaborative Team
Welcome and Introductions
Dedicated Consultant– Jesse Bridges
Primary contact for the Student Success Collaborative implementation and program value
Provides analytic support and strategic guidance for graduation goals
Supports product utilization and drives overall program value
Business Analyst – Paul Trigeiro
Executes the implementation process in conjunction with your technical team
Provides technical implementation guidance and ensures receipt of data extracts
Maps data files, builds and validates your site
Supports ongoing technical needs
©2013 The Advisory Board Company • eab.com 3
Road Map for Discussion
1
2
3
Understanding Your Goals
Program Timeline
Program Overview
4 Next Steps
©2013 The Advisory Board Company • eab.com 4
The Advisory Board Company by the Numbers
Helping Organizations Solve Their Biggest Problems
Our Members
3,100+ Hospitals and
Health Systems
850+ Colleges and
Universities
100,000+ Executives
Served
30+ Countries
Represented
Our Service Offerings Firm Facts
Established
1979
Employees
2,000+
Revenue
$375M
NASDAQ
ABCO
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CA
TIO
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Strategy Studies
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Platforms
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Engagements
The Parent Firm in Brief
The Advisory Board is one of the largest research and consulting firms serving nonprofit, mission-driven organizations in
the United States and around the world. Established in 1979, the firm pioneered the “membership model” for best practice
research. The Advisory Board’s 1,800 employees now work with more than 3,000 member organizations in more than two
dozen countries. In 2007, the firm launched a division dedicated to higher education.
The Advisory Board Company provides a wide range of services to its members, including research, software services,
consulting, and leadership development. Our ambition is to be the best source of innovative ideas for the sectors we serve,
and the first place our members turn for help in tackling their most pressing problems.
©2013 The Advisory Board Company • eab.com 5
Serving 1,000+ College and University Members Across North America and Europe
A Privileged Position in Higher Education
Education Advisory Board Membership Programs
Academic Affairs
Forum
Strategy advice and research for
provosts, deans, and academic
leaders on elevating performance
in teaching, research and
academic governance
Student Affairs
Forum
Research for student affairs
executives on innovative
practices for improving student
engagement and perfecting
the student experience
Business Affairs
Forum
Research and support for
college and university chief
business officers in
improving administrative
efficiency and lowering costs
Continuing & Online
Education Forum
Research and advice for deans
and vice presidents of continuing
and online education programs
on future program growth,
revenues, and academic quality
Advancement
Forum
Research and performance
analytics for university chief
development officers to
help elevate fundraising
performance
Education Advisory Board Members in 2013 (Partial List)
Private Research American University
Baylor University
Brown University
California Institute of Technology
Carnegie Mellon University
Columbia University
Cornell University
Dartmouth University
DePaul University
Duke University
Georgetown University
The George Washington University
Harvard University
Johns Hopkins University
Marquette University
New York University
Rensselaer Polytechnic Institute
Syracuse University
Texas Christian University
University of Dayton
University of Miami
University of Notre Dame
University of Pennsylvania
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University of Tulsa
Vanderbilt University
Wake Forest University
Washington University- St. Louis
Widener University
William Marsh Rice University
Yeshiva University
Private Master’s Bob Jones University
Bryant University
Butler University
College of Saint Rose
Creighton University
Drake University
Elon University
Gallaudet University
Gonzaga University
La Salle University
Loyola Marymount University
Marymount University
Quinnipiac University
Rochester Institute of Technology
Roosevelt University
Simmons College
Thomas Jefferson University
University of Indianapolis
University of New England
Private Baccalaureate Bucknell University
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Public—Very High Research Arizona State University
Colorado School of Mines
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Rutgers University
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University of California, San Diego
University of Colorado at Boulder
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University of Georgia
University of Iowa
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University of Missouri-Columbia
University of Nebraska
University of North Carolina at Chapel Hill
University of Oregon
University of South Carolina, Columbia
University of Utah
University of Virginia
University of Washington
Virginia Polytechnic Institute & State Univ
Washington State University
Public—High Research
and Doctoral Auburn University
Ball State University
Clemson University
Georgia State University
Kent State University
Miami University
Northern Illinois University
Old Dominion University
Southern Illinois University-Carbondale
Texas Tech University
University of Akron
University of Alaska Fairbanks
University of Arkansas
University of Houston
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University of New Hampshire
University of North Carolina at Charlotte
University of North Dakota
West Virginia University
Wright State University
Public—Master’s Boise State University
California Polytechnic State University
California State University-Long Beach
California State University-Northridge
Eastern Illinois University
James Madison University
Marshall University
Middle Tennessee State University
Midwestern State University
MNSCU-St. Cloud State University
Towson University
University of Baltimore
University of North Carolina-Wilmington
University of North Florida
University of Texas at San Antonio
University of Wisconsin-Milwaukee
Western Washington University
Winston-Salem State University
International Algonquin College of Allied Arts and
Technology
Carleton University
Centennial College
Dalhousie University
Langara College
Memorial University of Newfoundland
McGill University
McMaster University
Ryerson University
Simon Fraser University
St. Clair College
University of Calgary
University of Guelph
University of Montreal
University of Nottingham
University of Plymouth
University of Toronto
University of Western Ontario
York University
©2013 The Advisory Board Company • eab.com 6
Helping Provosts and Their Teams Tackle Their Toughest Challenges
Supporting the Academic Affairs Enterprise
Source: Advisory Board interviews and analysis
Student Success Software Platform
Delivering actionable student success
intelligence directly to the desktops of
administrators and advisors
Data Analytics and Predictive Modeling
Mining university data to identify at-risk
students and uncover systemic obstacles
to degree completion
Peer Benchmarking and Collaboration
National meetings and networking facilitate
practice sharing; tools and reports allow
benchmarking and assessment
Academic Affairs Forum Strategy advice and research for provosts, deans,
and academic leaders on elevating performance in
teaching, research, and student success
Research and Insights
Student Success Collaborative Data analytics, predictive modeling, and
benchmarking to support at-risk students and
identify areas for systemic improvement
Data Analytics and Technology
Onsite Presentations
Interactive sessions facilitated
by our experts delivering key
insights directly to university
staff and administrators
Expert Consultations
Unlimited on-demand access
to our terrain experts offering
customized advice in support
of key initiatives
Best Practice Research
Rich library of strategy and
best practice reports on a wide
range of topics, entirely
directed by member needs
National Provost Meetings
Annual presentations focused
on the year’s most pressing
strategic challenges facing
academic affairs leaders
Dedicated Consulting Team
Our student success experts working directly
with universities to identify opportunities and
install best practice solutions
250+ college and university members
300+ national best practice and custom research projects
67 institutions in the membership
635,000+ students analyzed and tracked by the platform
©2013 The Advisory Board Company • eab.com 7
Road Map for Discussion
1
2
3
Understanding Your Goals
Program Timeline
4 Next Steps
Program Overview
©2013 The Advisory Board Company • eab.com 8
Understand Your Goals
• What are your top goals as an organization related to Student Success in the next 5 years?
• What outcome would you consider to be a success from your involvement in the Student
Success Collaborative?
• What are your goals for the next 6 months, 12 months, 18 months related to the Collaborative?
©2013 The Advisory Board Company • eab.com 9
Road Map for Discussion
1
2
3
Program Overview
Understanding Your Goals
Program Timeline
4 Next Steps
©2013 The Advisory Board Company • eab.com 10
We believe that successful change initiatives must be locally driven thus a Program Leadership Team
has been assigned to take ultimate leadership responsibility. The Student Success Collaborative team
stands in parallel to your internal project team ready to guide the institution with implementation,
utilization and driving value from the Collaborative.
Reviewing Your Program Leadership Team
Program Sponsor
Richard Edwards
Program Owners
Paul Hammond
Technology Leaders
Robert Heffernan
Richard Novak
Value Leader(s)
Michael Beals
Pilot Advisors Non-Pilot Advisors
Registration & Institutional Research
Your Student Success
Collaborative Team
Jesse Bridges
Paul Trigeiro
©2013 The Advisory Board Company • eab.com 11
Successful Implementation is Contingent on Managing Towards Key Milestones Across The Next 6 Months
Project Planning and Implementation Overview
Site Build
(Configure
and Load
Files to
Your Site)
Analytics
Development
(Success
Markers &
Reports)
Pilot Training
Preparations
(Training Plan
& Action Plans)
Data Gathering
(Review
Specifications,
Preliminary Data
Extract)
Daily File
Automation
(Prepare SSO
& Recurring
Process)
Technical
Complete
(Celebrate
Completion)
Te
ch
nic
al
Va
lue
September to December
(~3-4 months)
December to January
(~1 month)
January to February
(~1 month)
Project Planning Call:
September 11, 2013
Technical Planning
Call:
September 17, 2013
Kickoff and
Preliminary Data
Review Onsite:
_________________
Validation Event #1:
________________
Validation Event #2:
_________________
Launch Preparation
and Analytics Onsite:
_________________
Pilot Training Onsite:
_________________
Validation
(Internal &
External
Validation
of Site)
Project Kickoff
(Kickoff Onsite, Communication Plan Development, Advisor Workflow and
Technology Assessments, & Preliminary Success Marker Research)
©2013 The Advisory Board Company • eab.com 12
Reviewing High Level Technical Activities and Critical Success Indicators
Action Item 1: Beginning the Technical Implementation
Discussion of Technical
Requirements
Initial Data Extraction
First Validation
Data Profiling
Automation of Daily Files
Data Extraction Revisions
Second Validation
(PILOT)
Implementation Complete
Indicates Key Member Responsibility
Critical Success Indicators
Consistent weekly communication
Initial data extracts completed in first month
Limited number of extraction revisions
Timely extraction revisions
Early and often validation by pilot programs
Automation of files
Recurring technical support
Assembling Your Technology Support Team
Technology Leader
Programmer
Network Administrator
Registrar/Institutional Research with insight into
data fields
Recurring Technical
Support
Implementation Process Steps
Site Build
©2013 The Advisory Board Company • eab.com 13
Action Item 2: Selecting Pilot Programs
Considerations for Selecting Your
Institution’s Pilot Program Team
Create a team of Pilot Programs that is
representative of various sectors of the
university
Common types of program structures:
• Sequential e.g., Engineering, Business,
• Pre-Majors e.g., Nursing, Social Work,
Education
• Less Prescribed e.g., History, English,
Political Science
• Undeclared Students
Commitments from
Successful Pilot Programs
Serve as early adopters and
champions of the SSC Initiative
Participate in breakout and training
sessions throughout the
Implementation Timeline
Utilize the platform regularly during
advising-related activities
Provide product enhancement
suggestions
Typical Attributes of Good
Pilot Programs
Strong leadership known for
handling change well
Advisors who are engaged and
receptive to utilizing technology
Programs with an advising
structure that includes the use of
Professional Advisors, if possible
Attend a 90 minute session to
learn about Predictive Workbooks
and create Success Markers for
respective program(s).
Complete a series of four
e-Learning Modules and a
short assessment .
Access the site to become
familiar with various
features prior to training.
Attend a 90 minute
training session
facilitated by SSC
Dedicated Consultant.
Kickoff Launch Preparation and Analytics Pre-Training Training
Attend Kickoff
Overview and
respective Pilot
Program Breakout
Session.
Typical Time Commitments of Pilot Programs During the Milestone Phases
Utilize the platform during
advisor related activities
and provide feedback to
Leadership Team and
Dedicated Consultant.
Utilization
©2013 The Advisory Board Company • eab.com 14
Building Momentum and Preparing Early for Go-Live
Action Item 3: Planning for Your Kickoff Onsite
Goals for the Kickoff Onsite
Engage staff across the university in the initiative
Learn about your pilot programs
Identify early champions in pilot programs
Understand nuances to your data
Understand your organizational priorities
©2013 The Advisory Board Company • eab.com 15
Action Item 4: Discussing SSC Campus Communication Plan
1. Identify key stakeholders
2. Determine level of knowledge required (e.g., cursory awareness, intermediate, or advanced/training)
3. Determine message type and details for each group
4. Select message vehicle (e.g., handout, presentation, webinar)
5. Confirm timing and frequency for communication
6. Determine responsible party for communication
Steps to Communication Plan
Development
Key Questions
Lessons learned regarding communication from
implementing other initiatives/technologies?
Are there recurring meetings we should be aware
of as opportunities to communicate?
What has already been communicated to whom,
beyond the leadership team?
Are there updates on related initiatives that should
be grouped with SSC for communication
purposes?
?
• College and School Deans
• Department Chairs
• Advising Unit Directors
• Professional Advisors
• Faculty Advisors
• Career Services
• Support Services
• Students
• Other?
Stakeholder Groups
?
©2013 The Advisory Board Company • eab.com 16
Learning How to Access Best Practice Case Studies, Webinars, and Our Inaugural Summit
Action Item 5: Connecting through EAB.com
2013 Fall Webinar Schedule
Defining, Identifying, and Creating Targeted Campaigns for At-Risk Students
Tuesday September 24, 2013, 1:00-2:00 PM(MST)
Inaugural SSC Summit
Advisory Board Company Headquarters, Washington, D.C.
Thursday-Friday November 7-8, 2013
IMA
GE
CR
ED
IT: E
AB
.CO
M
Example EAB.com Research Briefs
Facilitating Richer Advising
Conversations
Structuring an Effective First-year
Academic Advising Program
Evaluation of Faculty Academic
Advising
Innovative Technologies for
Academic Advising
Strategies for Increasing Student
Participation in Academic Advising
Centralized Advising Models
©2013 The Advisory Board Company • eab.com 17
Road Map for Discussion
1
2
3
Understanding Your Goals
4
3 Program Timeline
Next Steps
Program Overview
©2013 The Advisory Board Company • eab.com 18
Always Engaged and Available to Support
Our Next Steps and Contact Information
Next Steps
Schedule bi-weekly or tri-weekly leadership check-ins
Finalize selection of pilot programs
Schedule Kickoff Onsite
Schedule technical planning call
Schedule weekly technology leader check-ins
Perform preliminary information/data collection
Draft campus communication plan
Jesse Bridges
Consultant
202-266-6913
Paul Trigeiro
Business Analyst
202-266-5354
2445 M Street NW I Washington DC 20037
P 202.266.6400 I F 202.266.5700
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