Student Satisfaction Survey - swccd.eduactually reflect the perceptions and attitudes under study....
Transcript of Student Satisfaction Survey - swccd.eduactually reflect the perceptions and attitudes under study....
Southwestern Community College
Student Satisfaction Survey
Spring 2012
Office of Institutional Effectiveness Office of Institutional Research, Planning and Grants
Prepared by the Office of Institutional Effectiveness and Institutional Research, Planning and Grants
Linda Gilstrap, Dean of Institutional Effectiveness
Linda Hensley, Director of Institutional Research, Planning and Grants
David Wales, Senior Research Analyst
Anna Flores, Administrative Secretary
Student Satisfaction Survey Spring 2012
Table of Contents
Southwestern College Student Satisfaction Survey Background ..................................................................................................................................................... 1
Survey Analysis Description ...................................................................................................................................................... 1 Methodology ................................................................................................................................................... 1 Statistical Definitions ...................................................................................................................................... 2 Strengths and Weaknesses of Surveys ........................................................................................................... 3 Questions, Charts and Results Familiarity with Campus Services & Departments ........................................................................................... 4 Familiarity with Services/Departments Familiarity with Services/Departments: Question & Statistical Results .................................................. 5 Familiarity with Services/Departments: Charts ....................................................................................... 6 Student Support Services & Departments ........................................................................................................ 9 Admissions and Records Admission and Records: Questions & Charts ........................................................................................... 10 Statistical Results: Admission and Records .............................................................................................. 11 Financial Aid Financial Aid: Questions & Charts ............................................................................................................ 12 Statistical Results: Financial Aid ............................................................................................................... 14 Student Affairs Student Affairs: Questions & Charts ........................................................................................................ 16 Statistical Results: Student Affairs ............................................................................................................ 16 Transfer Center Transfer Center: Questions & Charts ....................................................................................................... 17 Statistical Results: Transfer Center .......................................................................................................... 18 EOPS/CARE EOPS/CARE: Questions & Charts .............................................................................................................. 20 Statistical Results: EOPS/CARE ................................................................................................................. 20 Academic Success Center Academic Success Center: Questions & Charts ........................................................................................ 21 Statistical Results: Academic Success Center ........................................................................................... 21 Associated Student Organization of Southwestern College (ASO) and Inter Club Council (ICC) Associated Student Organization of Southwestern College (ASO) and Inter Club Council (ICC): Questions & Charts ....................................................................................... 22 Statistical Results: Associated Student Organization of Southwestern College (ASO) and Inter Club Council (ICC) ....................................................................................................................... 23
Student Satisfaction Survey Spring 2012
Health Services Health Services: Questions & Charts ........................................................................................................ 25 Statistical Results: Health Services ........................................................................................................... 26 Women’s Resource Center Women’s Resource Center: Questions & Charts...................................................................................... 27 Statistical Results: Women’s Resource Center ......................................................................................... 27 Center for Technical Education and Career Success (CTECS) Center for Technical Education and Career Success: Questions & Charts ............................................... 28 Statistical Results: Center for Technical Education and Career Success .................................................. 29 Veterans Services Veterans Services: Questions & Charts .................................................................................................... 30 Statistical Results: Veterans Services ....................................................................................................... 31 Career center Career Center: Questions & Charts .......................................................................................................... 33 Statistical Results: Career Center ............................................................................................................. 34 Student Employment Services Student Employment Services: Questions & Charts ................................................................................ 35 Statistical Results: Student Employment Services ................................................................................... 36 Disability Support Services Disability Support Services: Questions & Charts ...................................................................................... 38 Statistical Results: Disability Support Services ......................................................................................... 39 Counseling Center Counseling Center: Questions & Charts ................................................................................................... 40 Statistical Results: Counseling Center ...................................................................................................... 41 Assessment Center/Prerequisites Center Assessment Center/Prerequisites Center: Questions & Charts ............................................................... 43 Statistical Results: Assessment Center/Prerequisites Center .................................................................. 43 Institutional Support Services & Departments ................................................................................................. 44 Custodial Services Custodial Services: Questions & Charts .................................................................................................... 45 Statistical Results: Custodial Services ....................................................................................................... 45 Grounds Department Grounds Department: Questions & Charts .............................................................................................. 46 Statistical Results: Grounds Department ................................................................................................. 46 Maintenance Department Maintenance Department: Questions & Charts ....................................................................................... 47 Statistical Results: Maintenance Department .......................................................................................... 47 Facilities Department Facilities Department: Questions & Charts .............................................................................................. 48 Statistical Results: Facilities Department ................................................................................................. 48 Food Services/Cafeteria
Student Satisfaction Survey Spring 2012
Food Services/Cafeteria: Questions & Charts .......................................................................................... 49 Statistical Results: Food Services/Cafeteria ............................................................................................. 50 Southwestern College Bookstore Southwestern College Bookstore: Questions & Charts ............................................................................ 51 Statistical Results: Southwestern College Bookstore ............................................................................... 51 Police Department Police Department: Questions & Charts .................................................................................................. 51 Statistical Results: Police Department ..................................................................................................... 53 College Cashiers Office College Cashiers Office: Questions & Charts ............................................................................................ 54 Statistical Results: College Cashiers Office ............................................................................................... 54 Supplemental Information ............................................................................................................................. 55 Your Schedule Your Schedule: Questions & Charts .......................................................................................................... 56 Statistical Results: Your Schedule ............................................................................................................. 56 Your Preferred Communication Method Your Preferred Communication Method: Questions & Charts ................................................................ 57 Statistical Results: Your Preferred Communication Method ................................................................... 57 Appendices ................................................................................................................................................... 58 Survey Question Summary .............................................................................................................................. 59 Southwestern College’s Student Satisfaction Survey ..................................................................................... 64
Student Satisfaction Survey Spring 2012
1 | P a g e
Southwestern College Student Satisfaction Survey-Spring 2012
Background The Southwestern College Student Satisfaction survey was prepared by a committee comprised of faculty, staff, and administrators. It was administered using SurveyMonkey—a web-based open source survey software. The initial email inviting responses was sent out on February 16, 2012 with reminder emails to non-respondents sent out on February 29, 2012. The survey closed on March 8, 2012. A total of 19,367 invitations were sent out by email. One thousand, three hundred sixty-four (1,364) surveys were completed for a response rate of approximately seven percent (7%). One thousand, two hundred ten respondents (1,210) answered all of the questions, with the remaining respondents either partially or substantially completing the survey.
Survey Analysis Description
The Student Satisfaction survey makes use of several reporting techniques. Bar charts and the underlying counts (“frequencies”) used to generate these charts comprise the most prominent feature of this report. These bar charts represent the graphical analysis portion of this report and include summary data related to overall respondent counts, categorical frequencies and response percentages. This graphical analysis is supplemented by a numerical (“quantitative”) analysis of survey data composed of survey score averages, medians, modes and standard deviations. These measures can be found within the Statistical Summary tables found at the end of each question group. Moreover, when warranted, “yes” and “no” survey response frequencies and percentages are included as part of bar chart and Statistical Summary data totals.
Methodology
Together, these graphic and quantitative representations of survey data constitute a descriptive statistical analysis and convey the most salient features of the underlying information. An important component of this descriptive analysis is the Likert rating system associated with many of the question items found in the Student Satisfaction survey. With the exception of a single question related to familiarity with campus services and departments, all Likert item questions in the survey utilized a rating system associated with satisfaction levels:
Student Satisfaction Survey Spring 2012
2 | P a g e
Survey Rating Scales Familiarity Level Satisfaction Level
Very Familiar = 5 Familiar = 4
Somewhat Familiar = 3 Not familiar = 2
N/A-Never heard of it = 1
Very Satisfied = 5 Satisfied = 4 Neutral = 3
Unsatisfied = 2 Very Unsatisfied = 1
The exception is found in the introductory survey question. In that instance, the scoring methodology is similar in structure to the satisfaction-level framework, but is now related to the level of familiarity with campus services and departments.
Statistical Definitions
For this report, each of the reported quantitative measures is computationally unique and defined by the following:
• Average score: The average score is computed as the sum of the rating scores divided by the total number of responses for each survey question.
• Median score: The median score is the middle value after scores are ordered from smallest to largest, or vice versa. Even and odd scores counts require distinct computational techniques. In the case of an odd count, the middle value is immediately apparent after data ordering. When the count is even, and after data ordering, the median is found by adding the middle two values and dividing by two.
• Mode: The mode is the value or category repeated most often in the survey data. • Response percent: The response percent is the percentage found by dividing the total
number of survey responses by the sum of both survey responses and non-responses. • Standard deviation: The standard deviation is a measure of the dispersion of the data
away from the average score. Standard deviations with a lower numerical value tend to indicate data nearer the average score, while higher values indicate data with a greater distance away from the average score.
Strengths and Weaknesses of Surveys
As a rule, surveys are often strong in terms of statistical reliability, but weak in terms of statistical validity. Statistical reliability is a reference to the degree a survey question will actually reflect the perceptions and attitudes under study. In the context of this Student Satisfaction survey study, reliability would be the extent to which each survey query has meaningfully captured student perceptions and attitudes—in other words, each question should mean the same thing to everyone taking the survey.
Statistical reliability is often a function of careful question structure and wording. Thus, reliability can be assured by simply refining queries until each is concise in terms of their meaning. Unfortunately, while surveys can be made more reliable through careful editing, surveys are sometimes prone to problems related to their underlying statistical validity. Validity
Student Satisfaction Survey Spring 2012
3 | P a g e
is a reference to the extent a given survey question correctly measures the concept under study.
To ensure statistical validity, survey queries must include the appropriate survey benchmarks to assess what is being studied, and not something else. For example, within the Student Satisfaction survey, each item related to student familiarity with campus services and departments is clearly intended to measure “awareness.” It would be inappropriate to use this question to assess campus service or department needs—that is, as a needs assessment instrument.
The statistical results found in the following report are intended to represent a “campus snapshot” for the spring 2012 semester. Access to earlier Southwestern College Student Satisfaction Surveys is available from the Office of Institutional Effectiveness website under its Research Unit link.
Student Satisfaction Survey Spring 2012
4 | P a g e
Familiarity with Campus Services & Departments
Students were queried in regard to their familiarity with 23 campus services and departments. Statistical results presented under the Familiarity with Student Services/Departments summary reflect two distinct measures. The first measure is comprised of the combined percentages associated with the “Very Familiar,” “Familiar” and “Somewhat Familiar” response categories. This sum of individual category percentages is used to create a Familiarity percentage index. The second measure is an average score of satisfaction levels. Average scores are based on a rating scale of Very Familiar = 5, Familiar = 4, Somewhat Familiar = 3, Not familiar = 2, N/A-Never heard of it = 1.
For the purpose of analysis, the choice of either the percentage index or average score would be appropriate for assessing student familiarity with campus services and departments.
• In order to ensure a valid comparison of campus services and departments, two major sub-groups were generated: (1) Student Services & Departments and (2) Institutional Support Services & Departments. This separation of service and departmental types permits a more concise analysis based on institutional role.
• It is important to note that both the percentage and average score indices for student familiarity does not represent a (preference) ranking of student satisfaction levels for a given service or department. Rather, these values should be viewed as the level of “awareness” associated with each campus service or department.
• An implicit assumption exists regarding student familiarity with Student Services & Departments. Global or open eligibility student services and departments would be expected to have higher familiarity indices; conversely, specialized or limited eligibility student services and departments should be expected to have a lower familiarity index.
Questions, Charts and Results Student Satisfaction Survey Spring 2012
5 | P a g e
Familiarity with Services/Departments Question 1. Please indicate your familiarity with each of the following services/departments
offered at Southwestern College: • Admissions & Records • College Police • Health Services • Bookstore • Grounds • Maintenance • Career Center • EOPS/CARE • Outreach • Cashiering • Facilities • Service Learning • Counseling • Financial Aid • Veteran’s Services • Custodial • Student Affairs • Transfer Center • Disability Support
Services • Assessment/ Prerequisites
Center • Student Employment
Services • Associated Student
Organization (ASO) & Student Clubs
• Center for Technical Education(CTECS)/ Women’s Resource Center
• Food Services/ Cafeteria
Statistical Results: Student Services & Departments
Item Familiarity Average Score Admissions & Records 94.3% 4.1 Counseling 87.3% 4.0 Financial Aid 86.9% 4.0 Assessment/Prerequisites Center 83.0% 3.7 Career Center 73.7% 3.4 Transfer Center 66.6% 3.2 Health Services 63.1% 3.2 Student Employment Services 60.7% 3.1 EOPS/CARE 60.0% 3.1 Associated Student Organization (ASO) and Student Clubs 58.3% 3.0 Disability Support Services 53.9% 2.9 Veteran's Services 48.9% 2.8 Service Learning 48.6% 2.7 Outreach 36.4% 2.4 Center for Technical Education CTECS/Women’s Resource Center 31.8% 2.3
Statistical Results: Institutional Support Services & Departments Southwestern College Bookstore 96.3% 4.4 Food Services/Cafeteria 83.2% 3.8 Cashiering 79.5% 3.7 Facilities 78.9% 3.5 College Police 76.6% 3.4 Grounds 65.8% 3.2 Maintenance 53.3% 2.8 Custodial 45.9% 2.6 Scoring based on: Very Familiar=5, Familiar=4, Somewhat Familiar=3, Not familiar=2, N/A-Never heard of it=1 (Note: Student Affairs familiarity with services & departments data unavailable.)
Response Count: 1362 No Response: 2 Response Percent: 99.8%
Questions, Charts and Results Student Satisfaction Survey Spring 2012
6 | P a g e
42.1%
33.9%
18.2%
5.3%0.4%
572 461 248 72 60.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
45.0%
Very Familiar Familiar Somewhat Familiar
Not Familiar N/A-Never heard of if
Admissions & Records
N=1359
8.1%
11.0%
17.2%
37.8%
25.8%
109 148 231 506 3460.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
Very Familiar Familiar Somewhat Familiar
Not Familiar N/A-Never heard of if
Outreach
N=1340
27.5%
32.5%
23.0%
13.3%
3.7%
373 440 312 180 500.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
Very Familiar Familiar Somewhat Familiar
Not Familiar N/A-Never heard of if
Assessment Prerequisites Center
N=1355
22.2%
27.1%
24.3% 23.4%
3.0%
300 366 328 315 400.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
Very Familiar Familiar Somewhat Familiar
Not Familiar N/A-Never heard of if
Career Center
N=1349
38.3%32.0%
17.0%11.8%
0.9%516 432 229 159 12
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
45.0%
Very Familiar Familiar Somewhat Familiar
Not Familiar N/A-Never heard of if
Counseling
N=1348
7.6%9.1%
15.1%
37.5%
30.6%
103 122 204 506 4130.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
Very Familiar Familiar Somewhat Familiar
Not Familiar N/A-Never heard of if
Center for Technical Education CTECS Women’s Resource Center
N=1348
17.5% 14.6%
21.8%
36.8%
9.3%
237 197 294 497 1260.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
Very Familiar Familiar Somewhat Familiar
Not Familiar N/A-Never heard of if
Disability Support Services
N=1351
26.4%
15.0%18.6%
26.8%
13.2%
355 202 250 360 1770.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
Very Familiar Familiar Somewhat Familiar
Not Familiar N/A-Never heard of if
EOPS CARE
N=1344
Questions, Charts and Results Student Satisfaction Survey Spring 2012
7 | P a g e
44.6%
25.7%
16.5%11.4%
1.7%602 347 223 154 23
0.0%5.0%
10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%50.0%
Very Familiar Familiar Somewhat Familiar
Not Familiar N/A-Never heard of if
Financial Aid
N=1349
18.5%
20.9% 23.7%
30.4%
6.5%
249 282 320 410 870.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
Very Familiar Familiar Somewhat Familiar
Not Familiar N/A-Never heard of if
Health Services
N=1348
12.6%14.3%
21.6%
34.3%
17.1%
170 193 291 462 2300.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
Very Familiar Familiar Somewhat Familiar
Not Familiar N/A-Never heard of if
Service Learning
N=1346
14.7%
17.1%
26.6%
32.3%
9.3%
198 230 358 436 1260.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
Very Familiar Familiar Somewhat Familiar
Not Familiar N/A-Never heard of if
Associated Student Organization (ASO) and Student Clubs
N=1348
16.6%
18.6%
25.6%
31.7%
7.6%
224 251 345 428 1020.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
Very Familiar Familiar Somewhat Familiar
Not Familiar N/A-Never heard of if
Student Employment Services
N=1350
19.8%21.0%
25.8%28.3%
5.0%
268 284 348 383 680.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
Very Familiar Familiar Somewhat Familiar
Not Familiar N/A-Never heard of if
Transfer Center
N=1351
14.9% 13.9%20.1%
39.6%
11.5%
199 186 270 531 1540.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
45.0%
Very Familiar Familiar Somewhat Familiar
Not Familiar N/A-Never heard of if
Veteran's Services
N=1340
35.8%
27.2%
16.4% 15.3%
5.2%
485 368 222 207 710.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
Very Familiar Familiar Somewhat Familiar
Not Familiar N/A-Never heard of if
Cashiering
N=1353
Questions, Charts and Results Student Satisfaction Survey Spring 2012
8 | P a g e
(Note: Student Affairs familiarity with services & departments chart unavailable.)
21.6%
26.6% 28.4%
19.7%
3.7%
292 360 384 267 500.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
Very Familiar Familiar Somewhat Familiar
Not Familiar N/A-Never heard of if
College Police
N=1353
8.0%
13.2%
24.7%
39.6%
14.4%
108 177 332 532 1940.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
45.0%
Very Familiar Familiar Somewhat Familiar
Not Familiar N/A-Never heard of if
Custodial
N=1343
37.2%
28.2%
17.8%13.5%
3.3%
503 381 240 182 450.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
Very Familiar Familiar Somewhat Familiar
Not Familiar N/A-Never heard of if
Food Services/Cafeteria
N=1351
19.7%
22.5% 23.6%21.3%
12.9%
266 304 318 288 1740.0%
5.0%
10.0%
15.0%
20.0%
25.0%
Very Familiar Familiar Somewhat Familiar
Not Familiar N/A-Never heard of if
Grounds
N=1350
10.5%
15.8%
27.0%
36.2%
10.5%
140 211 361 484 1410.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
Very Familiar Familiar Somewhat Familiar
Not Familiar N/A-Never heard of if
Maintenance
N=1337
22.5%
28.5%27.9%
15.6%
5.4%
304 384 377 211 730.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
Very Familiar Familiar Somewhat Familiar
Not Familiar N/A-Never heard of if
Facilities
N=1349
54.6%
30.8%
10.9%
3.1% 0.6%738 416 147 42 8
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
Very Familiar Familiar Somewhat Familiar
Not Familiar N/A-Never heard of if
Bookstore
N=1351
Questions, Charts and Results Student Satisfaction Survey Spring 2012
9 | P a g e
Student Support Services & Departments
Student services and departments are ubiquitous aspects of campus life for students. Southwestern College student service/department are important resources for ensuring academic progress and achievement, the development of financial and economic well-being, in preparation for entry into campus life or transfer, and many other objectives. The Student Satisfaction Survey provides a means for individual services and department to assess program outcomes. The following charts and statistical results provide a broad assessment framework in relation to 16 of Southwestern College’s student service/departments.
• Survey items made use of Likert ratings for satisfaction levels (i.e. Very Satisfied = 5, Satisfied = 4, Neutral = 3, Unsatisfied = 2, and Very Unsatisfied = 1), Yes/No prompts, and multiple choice queries related to primary program and service offerings, or alternative options.
• Eleven (11) student service/departments utilized Likert ratings in some manner,
whether in combination with Yes/No prompts or multiple choice queries, or using all three survey formats. The student services and departments utilizing Likert satisfaction ratings prompts include Admissions and Records, Financial Aid, Transfer Center, Health Services, Women’s Resource Center, Center for Technical Education and Career Success (CTECS), Veterans Services, Career Center, Student Employment Services, Disability Support Services, and the Counseling Center.
• Five (5) student service/departments made use of Yes/No prompts, multiple choice queries, or a combination of the two. These student service/departments are Student Affairs, EOPS/CARE, Academic Success Center, Associated Student Organization of Southwestern College (ASO) and Inter Club Council (ICC), and the Assessment Center/Prerequisites Center.
Questions, Charts and Results Student Satisfaction Survey Spring 2012
10 | P a g e
22.5%
28.5%27.9%
15.6%
5.4%
304 384 377 211 730.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
Very Familiar Familiar Somewhat Familiar
Not Familiar N/A-Never heard of if
Facilities
N=1349
39.7%40.8%
15.8%
2.0% 1.7%525 539 209 26 22
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
45.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
College Application
N=1321
37.6%38.7%
16.0%
4.5% 3.3%
497 512 212 59 430.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
45.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
College Registration Process
N=1323
47.0%
37.0%
13.5%
1.0% 1.4%620 488 178 13 19
0.0%5.0%
10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%50.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Student ID
N=1318
25.8%
30.5%
38.3%
3.3% 2.1%
339 400 502 43 280.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
45.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Transcript Request Service
N=1312
46.2%
33.8%
16.5%
1.7% 1.7%612 448 219 22 23
0.0%5.0%
10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%50.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Student ID Process
N=1324
Admissions and Records Question 2. For each item listed below, please indicate your level of satisfaction:
• College Application • College Registration Process • Student ID • Transcript Request Service
Question 3. For each item listed below, please indicate your level of satisfaction with the timeliness of service. • Student ID Process • Transcript Evaluation Process • Transcript Service
heard of it
Questions, Charts and Results Student Satisfaction Survey Spring 2012
11 | P a g e
Statistical Results: Admissions and Records
Item Response
Count No
Response Response Percent
Average Score
Median Score
Standard Deviation
Question 2-1. College Application 1321 43 97% 4.1 4 0.9
Question 2-2. College Registration Process 1323 41 97% 4.0 4 1.0
Question 2-3. Student ID 1318 46 97% 4.3 4 0.8
Question 2-4. Transcript Request Service 1312 52 96% 3.7 4 0.9
Question 3-1. Student ID Process 1324 40 97% 4.2 4 0.9
Question 3-2. Transcript Evaluation Process 1316 48 96% 3.6 3 1.0
Question 3-3. Transcript Service 1316 48 96% 3.6 4 1.0
Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1
22.2%
27.4%
42.2%
5.0% 3.2%
292 361 555 66 420.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
45.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Transcript Evaluation Process
N=1316
22.9%
27.7%
42.6%
4.7% 2.1%
302 364 560 62 280.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
45.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Transcript Service
N=1316
Questions, Charts and Results Student Satisfaction Survey Spring 2012
12 | P a g e
72.2%
27.8%
946 3640.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
Yes No
Have you ever applied for Financial Aid at Southwestern College?
N=1310
54.0%
46.0%
704 60042.0%
44.0%
46.0%
48.0%
50.0%
52.0%
54.0%
56.0%
Yes No
Have you ever received Financial Aid while attending Southwestern College?
N=1304
68.5%
7.0%
24.5%
893 91 3190.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
Yes No Not Applicable
Do you believe receiving Financial Aid increased your ability to: Attend Southwestern College
N=1303
65.2%
9.2%
25.6%
836 118 3290.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
Yes No Not Applicable
Do you believe receiving Financial Aid increased your ability to: Succeed in your classes at Southwestern College
N=1283
Financial Aid Question 4. Have you ever applied for Financial Aid at Southwestern College? Question 5. Have you ever received Financial Aid while attending Southwestern College? Question 6. Do you believe receiving Financial Aid increased your ability to:
• Attend Southwestern College? • Succeed in your classes at Southwestern College? Question 7. Are you aware of the rights and responsibilities of a Financial Aid Student? Question 8. Have you used any of the Southwestern College Financial Aid Office's online services? Question 9. Based on your experience using online services provided by the Southwestern College Financial Aid
Office, please indicate your level of satisfaction with: • Amount of information provided • Accuracy of information provided • Timeliness of information • Helpfulness of staff • Timeliness of aid disbursements • Ease of application process • Overall quality of service
Questions, Charts and Results Student Satisfaction Survey Spring 2012
13 | P a g e
57.6%
25.3%
17.1%
753 331 2230.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
Yes No Not Applicable
Are you aware of the rights and responsibilities of a Financial Aid Student?
N=1307
37.8%
62.2%
492 8090.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
Yes No
Have you used any of the Southwestern College Financial Aid Office's online services?
N=1301
32.9%
41.5%
16.7%
5.5% 3.5%
162 204 82 27 170.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
45.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Amount of information provided
N=492
30.9%
41.5%
17.9%
5.9% 3.9%
152 204 88 29 190.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
45.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Accuracy of information provided
N=492
26.6%
35.0%
23.9%
8.2% 6.3%
130 171 117 40 310.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Timeliness of information
N=489
28.2%
33.3%
22.5%
9.0% 7.0%
138 163 110 44 340.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Helpfulness of staff
N=489
22.2%
25.5%30.0%
12.3% 9.9%
108 124 146 60 480.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Timeliness of aid disbursements
N=486
30.1%
36.1%
22.1%
6.8% 4.9%
147 176 108 33 240.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Ease of application process
N=488
Questions, Charts and Results Student Satisfaction Survey Spring 2012
14 | P a g e
Statistical Results: Financial Aid
Item
Response Count
No Response
Response Percent
Percent “Yes”
Percent “No”
Percent N/A
Question 4. Have you ever applied for Financial Aid at Southwestern College?
1310 54 96% 72.2% 27.8% —
Question 5.
Have you ever received Financial Aid while attending Southwestern College?
1304 60 96% 54.0% 46.0% —
Question 6-1.
Do you believe receiving Financial Aid increased your ability to: Attend Southwestern College?
1303 61 96% 68.5% 7.0% 24.5%
Question 6-2.
Do you believe receiving Financial Aid increased your ability to: Succeed in your classes at Southwestern College?
1283 81 94% 65.2% 9.2% 25.6%
Question 7.
Are you aware of the rights and responsibilities of a Financial Aid Student?
1307 57 96% 57.6% 25.3% 17.1%
Question 8.
Have you used any of the Southwestern College Financial Aid Office's online services?
1301 63 95% 37.8% 65.2% —
29.1%
38.5%
20.7%
6.8% 4.9%
142 188 101 33 240.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
45.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Overall quality of service
N=488
Questions, Charts and Results Student Satisfaction Survey Spring 2012
15 | P a g e
Item
Response Count
No Response
Response Percent
Average Score
Median Score
Standard Deviation
Question 9-1. Amount of information provided 492 872 36% 3.9 4 1.0
Question 9-2. Accuracy of information provided 492 872 36% 3.9 4 1.0
Question 9-3. Timeliness of information 489 875 36% 3.7 4 1.1
Question 9-4. Helpfulness of staff 489 875 36% 3.7 4 1.2
Question 9-5. Timeliness of aid disbursements 486 878 36% 3.4 3 1.2
Question 9-6. Ease of application process 488 876 36% 3.8 4 1.1
Question 9-7. Overall quality of service 488 876 36% 3.8 4 1.1
Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1
Questions, Charts and Results Student Satisfaction Survey Spring 2012
16 | P a g e
Statistical Results: Student Affairs
Item
Response Count
No Response
Response Percent Mode Count Percent
Question 10. How did you learn about Southwestern College? 1275 89 93% Friends 663 52.0%
Question 11.
What was the most important factor for your attending Southwestern College?
1254 110 92% Financial 581 46.3%
52.0%44.5%
1.8%4.9%
32.7%
18.0%
663 568 23 62 417 2300.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
Friends Family Radio Print Ad High School Counselor
Other
How did you learn about Southwestern College? Please choose all that apply:
N=1275
17.1%
46.3%
12.5% 9.3%
42.3%
215 581 157 117 5310.0%5.0%
10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%50.0%
High School GPA
Financial High School counselor
SWC presentation at your high
school
Other
What was the most important factor for your attending Southwestern College? Please choose all that apply:
N=1254
Student Affairs Question 10. How did you learn about Southwestern College? Please choose all that apply:
• Friends • Family • Radio • Print Ad • High School Counselor • Other: (Please specify.)
Question 11. What was the most important factor for your attending Southwestern College? Please choose all that apply:
• High School GPA • Financial • High School Counselor • SWC presentation at your
high school • Other: (Please specify.)
Questions, Charts and Results Student Satisfaction Survey Spring 2012
17 | P a g e
26.0%
74.0%
328 9350.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
Yes No
Have you ever used any of the services provided by the Transfer Center?
N=1263
21.0%
79.0%
266 10030.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
90.0%
Yes No
Did you participate in any of the workshops (Steps to Transfer, UC/CSU Application Review, etc.)?
N=1269
8.5%
91.5%
108 11580.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
90.0%
100.0%
Yes No
Did you participate in any of the university campus tours?
N=1266
16.8%
83.2%
212 10520.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
90.0%
Yes No
Have you ever used the Transfer Center website www.swccd.edu/~transfer?
N=1264
34.8%
65.2%
420 7860.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
Yes No
Did you find the Transfer Center services helpful in meeting your educational goal or transfer goal?
N=1206
17.4%19.1%
56.3%
3.9% 3.2%
204 223 659 46 380.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Helpfulness of staff/Counselors
N=1170
Transfer Center Question 12. Have you ever used any of the services provided by the Transfer Center? Question 13. Did you participate in any of the workshops (Steps to Transfer, UC/CSU Application Review, etc.)? Question 14. Did you participate in any of the university campus tours? Question 15. Have you ever used the Transfer Center website www.swccd.edu/~transfer? Question 16. Did you find the Transfer Center services helpful in meeting your educational goal or transfer goal? Question 17. Based on your experience with the Transfer Center, please indicate your level of satisfaction with:
• Helpfulness of staff/Counselors • Your experience overall
Questions, Charts and Results Student Satisfaction Survey Spring 2012
18 | P a g e
Statistical Results: Transfer Center
Item
Response Count
No Response
Response Percent
Percent “Yes”
Percent “No”
Percent Total
Question 12.
Have you ever used any of the services provided by the Transfer Center?
1263 101 93% 26.0% 74.0% 100.0%
Question 13.
Did you participate in any of the workshops (Steps to Transfer, UC/CSU Application Review, etc.)?
1269 95 93% 21.0% 79.0% 100.0%
Question 14. Did you participate in any of the university campus tours?
1266 98 93% 8.5% 91.5% 100.0%
Question 15.
Have you ever used the Transfer Center website www.swccd.edu/~transfer?
1264 100 93% 16.8% 83.2% 100.0%
Question 16.
Did you find the Transfer Center services helpful in meeting your educational goal or transfer goal?
1206 158 88% 34.8% 65.2% 100.0%
15.4%
20.4%
58.1%
2.6% 3.6%
180 239 680 30 420.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Your experience overall
N=1171
Questions, Charts and Results Student Satisfaction Survey Spring 2012
19 | P a g e
Item
Response Count
No Response
Response Percent
Average Score
Median Score
Standard Deviation
Question 17-1. Helpfulness of staff/Counselors 1170 194 86% 3.4 3 0.9
Question 17-2. Your experience overall 1171 193 86% 3.4 3 0.9
Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1
Questions, Charts and Results Student Satisfaction Survey Spring 2012
20 | P a g e
Statistical Results: EOPS/CARE
Item
Response Count
No Response
Response Percent
Percent “Yes”
Percent “No”
Percent “Total”
Question 18.
Were you aware that there is an EOPS program at Southwestern College?
1250 114 92% 64.8% 35.2% 100.0%
Item Response
Count No
Response Response Percent Mode Count Percent
Question 19.
Which other student services programs have you utilized?
1241 123 91% Counseling Center 862 69.5%
64.8%
35.2%
810 4400.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
Yes No
Were you aware that there is an EOPS program at Southwestern College?
N=1250
69.5%
10.8%22.6% 22.4%
8.2%
862 134 280 278 1020.0%
10.0%20.0%30.0%40.0%50.0%60.0%70.0%80.0%
Counseling Center
Disabled Student Services
Transfer Center
None Other
Which other student services programs have you utilized? Please choose all that apply:
N=1241
EOPS/CARE Question 18. Were you aware that there is an EOPS program at Southwestern College? Question 19. Which other student services programs have you utilized? Please choose all that apply:
• Counseling Center • Disabled Student Services • Transfer Center • None • Other: (Please specify.)
Questions, Charts and Results Student Satisfaction Survey Spring 2012
21 | P a g e
Statistical Results: Academic Success Center
Item
Response Count
No Response
Response Percent Mode Count Percent
Question 20.
Which of the following Academic Success Center services have you utilized?
952 412 70% English Writing Center
479 50.3%
Academic Success Center service utilization list (greatest to least): “English Writing Center,” “Tutoring Services, Open Labs (Biology, Business, Child Development, CIS/CL, Language Conversation, Math/Science, Music and Nursing),” “Online Writing Lab (OWL),” “Workshops/Proctored Exams,” “Test Reviews” and “Other.”* *Other includes: “Computers,” “independent study or self-study,” “printers” and “copiers.”
50.3% 42.2% 43.2%
19.2%8.0% 9.5% 11.4%
479 402 411 183 76 90 1090.0%
10.0%20.0%30.0%40.0%50.0%60.0%
Which of the following Academic Success Center services have you utilized? Please choose all that apply:
N=952
Academic Success Center Question 20. Which of the following Academic Success Center services have you utilized? Please choose all that
apply: • English Writing Center • Tutoring Services • Online Writing Lab (OWL) • Open Labs (Biology, Business, Child Development, CIS/CL,
Language Conversation, Math/Science, Music, and Nursing.) • Test Reviews • Workshops/Proctored Exams • Other: (Please specify.)
Questions, Charts and Results Student Satisfaction Survey Spring 2012
22 | P a g e
7.4%
92.6%
91 11460.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
90.0%
100.0%
Yes No
Did you vote in the last ASO student election (April 2011)?
N=1237
0.5%
99.5%
6 12300.0%
20.0%
40.0%
60.0%
80.0%
100.0%
120.0%
Yes No
Did you run for an elected position during the last ASO student election (April 2011)?
N=1236
11.1%
88.9%
137 10960.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
90.0%
100.0%
Yes No
Have you ever attended an ASO event?
N=1233
20.0%
36.4% 37.1%
4.3% 2.1%
28 51 52 6 30.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Number of ASO events per semester
N=140
Associated Student Organization of Southwestern College (ASO) and Inter Club Council (ICC)
Question 21. Did you vote in the last ASO student election (April 2011)? Question 22. Did you run for an elected position during the last ASO student election (April 2011)? Question 23. Have you ever attended an ASO event? Question 24. Based on your experience with ASO events, please indicate your level of satisfaction with the:
• Number of ASO events per semester • Variety of ASO events per semester • Organization of ASO events • Promotion of ASO events
Question 25. Are you aware of clubs offered through the Associated Student Organization? Question 26. Do the clubs at Southwestern College meet your needs?
Questions, Charts and Results Student Satisfaction Survey Spring 2012
23 | P a g e
Statistical Results: Associated Student Organization of Southwestern College (ASO) and Inter Club Council (ICC)
Item
Response Count
No Response
Response Percent
Percent “Yes”
Percent “No”
Percent Total
Question 21. Did you vote in the last ASO student election (April 2011)?
1237 127 91% 7.4% 92.6% 100.0%
Question 22.
Did you run for an elected position during the last ASO student election (April 2011)?
1236 128 91% 0.5% 99.5% 100.0%
21.4%
34.3%38.6%
4.3% 1.4%30 48 54 6 2
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
45.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Variety of ASO events per semester
N=140
24.6%
30.4%
37.7%
5.1%2.2%
34 42 52 7 30.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Organization of ASO events
N=138
20.1%
25.9%
40.3%
10.1%
3.6%
28 36 56 14 50.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
45.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Promotion of ASO events
N=139
34.1%
65.9%
417 8070.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
Yes No
Are you aware of clubs offered through the Associated Student Organization?
N=1224
32.8%
67.2%
369 7550.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
Yes No
Do the clubs at Southwestern College meet your needs?
N=1124
Questions, Charts and Results Student Satisfaction Survey Spring 2012
24 | P a g e
Item
Response Count
No Response
Response Percent
Percent “Yes”
Percent “No”
Percent Total
Question 23. Have you ever attended an ASO event?
1233 131 90% 11.1% 88.9% 100.0%
Item
Response Count
No Response
Response Percent
Average Score
Median Score
Standard Deviation
Question 24-1. Number of ASO events per semester 140 1224 10% 3.7 4 0.9
Question 24-2. Variety of ASO events per semester 140 1224 10% 3.7 4 0.9
Item Response
Count No
Response Response Percent
Average Score
Median Score
Standard Deviation
Question 24-3. Organization of ASO events 138 1226 10% 3.7 4 1.0
Question 24-4. Promotion of ASO events 139 1225 10% 3.5 3 1.0
Item
Response Count
No Response
Response Percent
Percent “Yes”
Percent “No”
Percent Total
Question 25.
Are you aware of clubs offered through the Associated Student Organization?
1244 140 91% 34.1% 65.9% 100.0%
Question 26.
Do the clubs at Southwestern College meet your needs?
1124 240 82% 32.8% 67.2% 100.0%
Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1
Questions, Charts and Results Student Satisfaction Survey Spring 2012
25 | P a g e
27.9%
72.1%
342 8850.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
Yes No
Have you ever received services from the Health Services Office?
N=1227
60.1%
39.9%
203 1350.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
Yes No
Have you received any information from Health Services related to a healthy lifestyle?
N=338
54.4%
34.4%
9.5%
0.6% 1.1%190 120 33 2 4
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Helpfulness of staff
N=349
56.4%
29.5%
11.1%
1.8% 1.2%193 101 38 6 4
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Courteousness of staff
N=342
54.0%
32.8%
10.0%
1.8% 1.5%184 112 34 6 5
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Your overall experience
N=341
Health Services Question 27. Have you ever received services from the Health Services Office? Question 28. Have you received any information from Health Services related to a healthy lifestyle? Question 29. Based on your experience with the Southwestern College Health Services Office, please indicate your
level of satisfaction with: • Helpfulness of staff • Courteousness of staff • Your overall experience
Questions, Charts and Results Student Satisfaction Survey Spring 2012
26 | P a g e
Statistical Results: Health Services
Item
Response Count
No Response
Response Percent
Percent “Yes”
Percent “No”
Percent Total
Question 27. Have you ever received services from the Health Services Office?
1227 137 90% 27.9% 72.1% 100.0%
Question 28.
Have you received any information from Health Services related to a healthy lifestyle?
338 1026 25% 60.1% 39.9% 100.0%
Item
Response Count
No Response
Response Percent
Average Score
Median Score
Standard Deviation
Question 29-1. Helpfulness of staff 349 1015 26% 4.4 5 0.8
Question 29-2. Courteousness of staff 342 1022 25% 4.4 5 0.8
Question 29-3. Your overall experience 341 1023 25% 4.4 5 0.8
Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1
Questions, Charts and Results Student Satisfaction Survey Spring 2012
27 | P a g e
Statistical Results: Women's Resource Center
Item
Response Count
No Response
Response Percent
Percent “Yes”
Percent “No”
Percent Total
Question 30. Have you utilized a service at the Women’s Resource Center?
1219 145 89% 5.2% 94.8% 100.0%
Item
Response Count
No Response
Response Percent
Average Score
Median Score
Standard Deviation
Question 31-1. Helpfulness of staff 74 1290 5% 4.3 5 1.0
Question 31-2. Courteousness of staff 74 1290 5% 4.3 5 1.0
Question 31-3. Your experience overall 73 1291 5% 4.3 5 1.1
Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1
5.2%
94.8%
63 11560.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
90.0%
100.0%
Yes No
Have you utilized a service at the Women’s Resource Center?
N=1219
58.1%
24.3%
10.8%4.1% 2.7%
43 18 8 3 20.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Helpfulness of staff
N=74
58.1%
23.0%
14.9%
1.4%2.7%
43 17 11 1 20.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Courteousness of staff
N=74
56.2%
24.7%
12.3%
2.7%4.1%
41 18 9 2 30.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Your experience overall
N=73
Women's Resource Center Question 30. Have you utilized a service at the Women’s Resource Center? Question 31. Based on your experience with the Southwestern College Women’s Resource Center, please indicate
your level of satisfaction with: • Helpfulness of staff • Courteousness of staff • Your overall experience
Questions, Charts and Results Student Satisfaction Survey Spring 2012
28 | P a g e
3.7%
96.3%
45 11690.0%
20.0%
40.0%
60.0%
80.0%
100.0%
120.0%
Yes No
Have you used the services provided by CTECS?
N=1214
42.6%
24.6% 27.9%
1.6%3.3%
26 15 17 1 20.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
45.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Amount of information provided
N=61
41.7%
25.0% 28.3%
1.7%3.3%
25 15 17 1 20.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
45.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Accuracy of information provided
N=60
37.7%
26.2% 29.5%
3.3% 3.3%
23 16 18 2 20.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Timeliness of information
N=61
44.3%
24.6% 26.2%
1.6%3.3%
27 15 16 1 20.0%5.0%
10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%50.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Helpfulness of staff
N=61
Center for Technical Education and Career Success (CTECS) Question 32. Have you used the services provided by CTECS? Question 33. Based on your experience using services by the Southwestern College’s CTECS, please indicate your
level of satisfaction with: • Amount of information provided • Accuracy of information provided • Timeliness of information • Helpfulness of staff
Questions, Charts and Results Student Satisfaction Survey Spring 2012
29 | P a g e
Statistical Results: Center for Technical Education and Career Success (CTECS)
Item
Response Count
No Response
Response Percent
Percent “Yes”
Percent “No”
Percent Total
Question 32. Have you used the services provided by CTECS?
1214 150 89% 3.7% 96.3% 100.0%
Item
Response Count
No Response
Response Percent
Average Score
Median Score
Standard Deviation
Question 33-1. Amount of information provided 61 1303 4% 4.0 4 1.0
Question 33-2. Accuracy of information provided 60 1304 4% 4.0 4 1.0
Question 33-3. Timeliness of information 61 1303 4% 3.9 4 1.1
Question 33-4. Helpfulness of staff 61 1303 4% 4.0 4 1.0
Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1
Questions, Charts and Results Student Satisfaction Survey Spring 2012
30 | P a g e
9.3%
90.7%
114 11080.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
90.0%
100.0%
Yes No
Are you a veteran?
N=1222
43.3%
22.5% 23.3%
8.3%2.5%
52 27 28 10 30.0%5.0%
10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%50.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Helpfulness of staff
N=120
39.7%
28.1%
23.1%
7.4%1.7%
48 34 28 9 20.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
45.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Courteousness of staff
N=121
39.5%
26.1%23.5%
7.6%3.4%
47 31 28 9 40.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
45.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Your overall experience
N=119
Veterans Services Question 34. Are you a veteran? Question 35. Based on your experience with the Southwestern College Veterans Services office, please indicate your
level of satisfaction with: • Helpfulness of staff • Courteousness of staff • Your overall experience
Question 36. Are you aware of the services offered at the Southwestern College Veterans Welcome Center? Question 37. Have you used services provided by the Veterans Welcome Center? Question 38. Based on your experience with the Southwestern College Veterans Welcome Center, please indicate
your level of satisfaction with: • Helpfulness of staff • Courteousness of staff • You experience overall
Questions, Charts and Results Student Satisfaction Survey Spring 2012
31 | P a g e
Statistical Results: Veterans Services
Item Response
Count No
Response Response Percent
Percent “Yes”
Percent “No”
Percent Total
Question 34. Are you a veteran? 1222 142 90% 9.3% 90.7% 100.0%
Item Response
Count No
Response Response Percent
Average Score
Median Score
Standard Deviation
Question 35-1. Helpfulness of staff 120 1244 9% 4.0 4 1.1
Question 35-2. Courteousness of staff 121 1243 9% 4.0 4 1.0
Question 35-3. Your overall experience 119 1245 9% 3.9 4 1.1
57.0%
43.0%
69 520.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
Yes No
Are you aware of the services offered at the Southwestern College Veterans Welcome Center?
N=121
47.5%
52.5%
58 6445.0%
46.0%
47.0%
48.0%
49.0%
50.0%
51.0%
52.0%
53.0%
Yes No
Have you used services provided by the Veterans Welcome Center?
N=122
50.0%
31.7%
6.7%8.3%
3.3%
30 19 4 5 20.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Helpfulness of staff
N=60
48.3%
33.3%
6.7%8.3%
3.3%
29 20 4 5 20.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Courteousness of staff
N=60
43.3%36.7%
6.7%10.0%
3.3%
26 22 4 6 20.0%5.0%
10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%50.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Your experience overall
N=60
Questions, Charts and Results Student Satisfaction Survey Spring 2012
32 | P a g e
Item Response
Count No
Response Response Percent
Percent “Yes”
Percent “No”
Percent Total
Question 36.
Are you aware of the services offered at the Southwestern College Veterans Welcome Center?
121 1243 9% 57.0% 43.0% 100.0%
Item Response
Count No
Response Response Percent
Percent “Yes”
Percent “No”
Percent Total
Question 37.
Have you used services provided by the Veterans Welcome Center?
122 1242 9% 47.5% 52.5% 100.0%
Item Response
Count No
Response Response Percent
Average Score
Median Score
Standard Deviation
Question 38-1. Helpfulness of staff 60 1304 4% 4.2 4.5 1.1
Question 38-2. Courteousness of staff 60 1304 4% 4.2 4 1.1
Question 38-3. Your experience overall 60 1304 4% 4.1 4 1.1
Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1
Questions, Charts and Results Student Satisfaction Survey Spring 2012
33 | P a g e
32.0%
68.0%
390 8270.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
Yes No
Have you ever used any of the services provided by the Southwestern College Career Center?
N=1217
26.5%
73.5%
109 3030.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
Yes No
Did you participate in any of the career assessments (Choices, MBTI, Career Cruising)?
N=412
73.0%
27.0%
295 1090.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
Yes No
Did you find the Southwestern College Career Center services helpful in identifying your career or educational goals?
N=404
37.0%36.8%
20.9%
3.0% 2.3%
147 146 83 12 90.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Helpfulness of staff
N=397
36.7% 34.9%
23.0%
3.8% 1.5%145 138 91 15 6
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Your experience overall
N=395
Career Center Question 39. Have you ever used any of the services provided by the Southwestern College Career Center? Question 40. Did you participate in any of the career assessments (Choices, MBTI, Career Cruising)? Question 41. Did you find the Southwestern College Career Center services helpful in identifying your career or
educational goals? Question 42. Based on your experience with the Southwestern College Career Center, please indicate your level of
satisfaction with: • Helpfulness of staff • Your experience overall
Questions, Charts and Results Student Satisfaction Survey Spring 2012
34 | P a g e
Statistical Results: Career Center
Item Response
Count No
Response Response Percent
Percent “Yes”
Percent “No”
Percent Total
Question 39.
Have you ever used any of the services provided by the Southwestern College Career Center?
1217 147 89% 32.0% 68.0% 100.0%
Question 40.
Did you participate in any of the career assessments (Choices, MBTI, Career Cruising)?
412 952 30% 26.5% 73.5% 100.0%
Question 41.
Did you find the Southwestern College Career Center services helpful in identifying your career or educational goals?
404 960 30% 73.0% 27.0% 100.0%
Item Response
Count No
Response Response Percent
Average Score
Median Score
Standard Deviation
Question 42-1. Helpfulness of staff 397 967 29% 4.0 4 1.0
Question 42-2. Your experience overall 395 969 29% 4.0 4 0.9
Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1
Questions, Charts and Results Student Satisfaction Survey Spring 2012
35 | P a g e
22.8%
77.2%
278 9420.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
90.0%
Yes No
Have you ever used any of the services provided by Southwestern College Student Employment Services?
N=1220
82.7%
10.8%6.5%
229 30 180.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
90.0%
1-3 times 4-6 times 7 or more
How often each month do you use services provided by Southwestern College Student Employment Services?
N=277
20.6%
79.4%
59 2280.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
90.0%
Yes No
Have you used the resume or interview assistance services provided by the Student Employment Services?
N=287
48.4%
51.6%
138 14746.0%
47.0%
48.0%
49.0%
50.0%
51.0%
52.0%
Yes No
Have you used the Student Employment Services website?
N=285
Student Employment Services Question 43. Have you ever used any of the services provided by Southwestern College Student Employment
Services? Question 44. How often each month do you use services provided by Southwestern College Student Employment
Services? • 1-3 times • 4-6 times • 7 or more times
Question 45. Have you used the resume or interview assistance services provided by the Student Employment Services?
Question 46. Have you used the Student Employment Services website? Question 47. Based on your experience with Student Employment Services, please indicate your level of
satisfaction with: • Helpfulness of staff • Your experience overall
Questions, Charts and Results Student Satisfaction Survey Spring 2012
36 | P a g e
Statistical Results: Student Employment Services
Item Response
Count No
Response Response Percent
Percent “Yes”
Percent “No”
Percent Total
Question 43.
Have you ever used any of the services provided by Southwestern College Student Employment Services?
1220 144 89% 22.8% 77.2% 100.0%
Item Response
Count No
Response Response Percent Mode Count Percent
Question 44.
How often each month do you use services provided by Southwestern College Student Employment Services?
277 1087 17% 1-3 times 229 82.7%
Item Response
Count No
Response Response Percent
Percent “Yes”
Percent “No”
Percent Total
Question 45.
Have you used the resume or interview assistance services provided by the Student Employment Services?
287 1077 21% 20.6% 79.4% 100.0%
Question 46. Have you used the Student Employment Services website?
285 1079 21% 48.4% 51.6% 100.0%
41.3% 37.5%
17.3%
2.5% 1.4%117 106 49 7 4
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
45.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Helpfulness of staff
N=283
38.7%38.7%
16.7%
4.3% 1.8%109 109 47 12 5
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
45.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Your experience overall
N=282
Questions, Charts and Results Student Satisfaction Survey Spring 2012
37 | P a g e
Item Response
Count No
Response Response Percent
Average Score
Median Score
Standard Deviation
Question 47-1. Helpfulness of staff 283 1081 21% 4.1 4 0.9
Question 47-2. Your experience overall 282 1082 21% 4.1 4 0.9
Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1
Questions, Charts and Results Student Satisfaction Survey Spring 2012
38 | P a g e
57.2%
42.8%
702 5250.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
Yes No
Are you aware of Southwestern College’s Disability Support Services?
N=1227
10.2%
89.8%
125 10950.0%
10.0%20.0%30.0%40.0%50.0%60.0%70.0%80.0%90.0%
100.0%
Yes No
Have you ever used any of the services provided by the Southwestern College’s Disability Support Services?
N=1220
63.6%
21.2%
11.4%
1.5% 2.3%84 28 15 2 3
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Helpfulness of staff
N=132
64.1%
24.4%
7.6%1.5% 2.3%
84 32 10 2 30.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Courteousness of staff
N=131
61.5%
20.8%
11.5%3.8% 2.3%
80 27 15 5 30.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Amount of information provided
N=130
60.0%
23.8%
10.8%
1.5%3.8%
78 31 14 2 50.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Accuracy of information provided
N=130
Disability Support Services Question 48. Are you aware of Southwestern College’s Disability Support Services?
Question 49. Have you ever used any of the services provided by the Southwestern College’s Disability Support Services?
Question 50. Based on your experience with the Southwestern College’s Disability Support Services office, please indicate your level of satisfaction with:
• Helpfulness of staff • Courteousness of staff • Amount of information provided • Accuracy of information provided • Timeliness of information • Your experience overall
Questions, Charts and Results Student Satisfaction Survey Spring 2012
39 | P a g e
Statistical Results: Disability Support Services
Item Response
Count No
Response Response Percent
Percent “Yes”
Percent “No”
Percent Total
Question 48.
Are you aware of Southwestern College’s Disability Support Services?
1227 137 90% 57.2% 42.8% 100.0%
Question 49.
Have you ever used any of the services provided by the Southwestern College’s Disability Support Services?
1220 144 89% 10.2% 89.8% 100.0%
Item
Response Count
No Response
Response Percent
Average Score
Median Score
Standard Deviation
Question 50-1. Helpfulness of staff 132 1232 10% 4.4 5 0.9
Question 50-2. Courteousness of staff 131 1233 10% 4.5 5 0.9
Question 50-3. Amount of information provided 130 1234 10% 4.4 5 1.0
Question 50-4. Accuracy of information provided 130 1234 10% 4.3 5 1.0
Question 50-5. Timeliness of information 131 1233 10% 4.3 5 1.0
Question 50-6. Your experience overall 132 1232 10% 4.3 5 1.0
Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1
57.3%
24.4%
12.2%
2.3%3.8%
75 32 16 3 50.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Timeliness of information
N=131
59.1%
25.0%
10.6%
1.5%3.8%
78 33 14 2 50.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Your experience overall
N=132
Questions, Charts and Results Student Satisfaction Survey Spring 2012
40 | P a g e
92.8%
12.8% 17.6%8.8%
116 16 22 110.0%
20.0%
40.0%
60.0%
80.0%
100.0%
Chula Vista National City San Ysidro Otay Mesa
Have you ever used any of the services provided by the Southwestern College Counseling Center? If so, which locations have you accessed? Please choose all that apply:
N=125
85.2%
14.8%
109 190.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
90.0%
Yes No
Were your counseling needs met?
N=128
50.8%
7.6%
41.7%
67 10 550.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
Yes – I attended an in person traditional
student orientation
Yes – I completed an online student
orientation
No
In your first semester at Southwestern College, did you attend an orientation to college?
N=132
56.9%
43.1%
70 530.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
Yes No
Did you review information on any of the following topics in the Orientation Session? College resources
N=123
Counseling Center Question 51. Have you ever used any of the services provided by the Southwestern College Counseling Center? If so,
which locations have you accessed? Please choose all that apply: • Helpfulness of staff • Courteousness of staff • Amount of information provided • Accuracy of information provided • Timeliness of information • Your experience overall
Question 52. Were your counseling needs met? Question 53. In your first semester at Southwestern College, did you attend an orientation to college? Question 54. Did you review information on any of the following topics in the Orientation Session?
• College resources • Student success characteristics
• An overview of your educational options
Question 55. Did you schedule and attend an individual counseling appointment with a college counselor? Question 56. Based on your experience with the Counseling Center at the Chula Vista campus, please indicate your
level of satisfaction with: • Front desk staff • Counselors at Walk-in
service • Counselors in appointment
session
Questions, Charts and Results Student Satisfaction Survey Spring 2012
41 | P a g e
Statistical Results: Counseling Center
Item
Response Count
No Response
Response Percent Mode Count Percent
Question 51.
Have you ever used any of the services provided by the Southwestern College Counseling Center? If so, which locations have you accessed?
125 1239 9% Chula Vista 116 92.8%
48.8%
51.2%
60 6347.5%
48.0%
48.5%
49.0%
49.5%
50.0%
50.5%
51.0%
51.5%
Yes No
Did you review information on any of the following topics in the Orientation Session? Student success characteristics
N=123
50.4%
49.6%
61 6049.0%
49.2%
49.4%
49.6%
49.8%
50.0%
50.2%
50.4%
50.6%
Yes No
Did you review information on any of the following topics in the Orientation Session? An overview of your educational options
N=121
87.6%
12.4%
113 160.0%
10.0%20.0%30.0%40.0%50.0%60.0%70.0%80.0%90.0%
100.0%
Yes No
Did you schedule and attend an individual counseling appointment with a college counselor?
N=129
34.9% 32.6%
19.4%
4.7%
8.5%
45 42 25 6 110.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Front desk staff
N=129
33.6%27.3%
26.6%
3.9%
8.6%
43 35 34 5 110.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Counselors at Walk-in service
N=128
47.6%
27.0%
17.5%
1.6%
6.3%
60 34 22 2 80.0%5.0%
10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%50.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Counselors in appointment session
N=126
Questions, Charts and Results Student Satisfaction Survey Spring 2012
42 | P a g e
Item Response
Count No
Response Response Percent
Percent “Yes”
Percent “No”
Percent Total
Question 52. Were your counseling needs met? 128 1236 9% 85.2% 14.8% 100.0%
Item Response
Count No
Response Response Percent Mode Count Percent
Question 53.
In your first semester at Southwestern College, did you attend an orientation to college?
132 1232 10%
Yes, I attended
an in-person…
67 50.8%
Item Response
Count No
Response Response Percent
Percent “Yes”
Percent “No”
Percent Total
Question 54-1.
Did you review information on any of the following topics in the Orientation Session? College resources.
123 1241 9% 56.9% 43.1% 100.0%
Question 54-2.
Did you review information on any of the following topics in the Orientation Session? Student success characteristics.
123 1241 9% 48.8% 51.2% 100.0%
Question 54-3.
Did you review information on any of the following topics in the Orientation Session? An overview of your educational options.
121 1243 9% 50.4% 49.6% 100.0%
Question 55.
Did you schedule and attend an individual counseling appointment with a college counselor?
129 1235 9% 87.6% 12.4% 100.0%
Item
Response Count
No Response
Response Percent
Average Score
Median Score
Standard Deviation
Question 56-1. Front desk staff 129 1235 9% 3.8 4 1.2
Question 56-2. Counselors at Walk-in service 128 1236 9% 3.7 4 1.2
Question 56-3. Counselors in appointment session 126 1238 9% 4.1 4 1.1
Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1
Questions, Charts and Results Student Satisfaction Survey Spring 2012
43 | P a g e
Statistical Results: Assessment Center/Prerequisites Center
Item
Response Count
No Response
Response Percent
Percent “Yes”
Percent “No”
Percent Total
Question 57.
Did you take one or more assessment tests at Southwestern College during your first semester?
1218 146 89% 69.5% 30.5% 100.0%
Question 58.
Do you clearly understand how to select courses based on assessment information and your educational goals?
1213 151 89% 81.9% 18.1% 100.0%
69.5%
30.5%
846 3720.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
Yes No
Did you take one or more assessment tests at Southwestern College during your first semester?
N=1218
81.9%
18.1%
994 2190.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
90.0%
Yes No
Do you clearly understand how to select courses based on assessment information and your educational goals?
N=1213
Assessment Center/Prerequisites Center Question 57. Did you take one or more assessment tests at Southwestern College during your first semester? Question 58. Do you clearly understand how to select courses based on assessment information and your
educational goals?
Questions, Charts and Results Student Satisfaction Survey Spring 2012
44 | P a g e
Institutional Support Services & Departments
Institutional support services and departments sustain the Southwestern College’s working and academic environment by providing food services, books, security, maintaining the cleanliness and appearance of the campus, and many other services for students, staff, and faculty.
• All institutional support service/departments integrated Likert ratings into their survey queries using the following satisfaction level framework: Very Satisfied = 5, Satisfied = 4, Neutral = 3, Unsatisfied = 2, and Very Unsatisfied = 1.
• The Police Department included additional survey item options, including a multiple choice response portion and an open-ended response related to “ways you had contact with the Campus Police.”
Questions, Charts and Results Student Satisfaction Survey Spring 2012
45 | P a g e
Statistical Results: Custodial Services
Item
Response Count
No Response
Response Percent
Average Score
Median Score
Standard Deviation
Question 59-1. Courteousness of staff 1194 170 88% 3.9 4 0.9
Question 59-2. Cleanliness of classrooms/labs 1200 164 88% 4.0 4 0.9
Question 59-3. Overall condition of classroom/labs 1200 164 88% 3.9 4 0.9
Question 59-4. Level of supplies in the restrooms 1199 165 88% 3.7 4 1.1
Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1
28.9%
33.4% 34.0%
2.2% 1.5%345 399 406 26 18
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Courteousness of staff
N=1194
32.5%
39.7%
21.3%
4.7% 1.8%390 476 256 56 22
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
45.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Cleanliness of classrooms/labs
N=1200
31.2%
40.4%
22.5%
3.8% 2.1%
374 485 270 46 250.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
45.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Overall condition of classroom/labs
N=1200
25.2%
34.6%
26.9%
8.8%4.5%
302 415 323 105 540.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Level of supplies in the restrooms
N=1199
Custodial Services Question 59. Based on your experience with Custodial Services, please indicate your level of satisfaction with the:
• Courteousness of staff • Cleanliness of classroom\labs • Overall condition of classroom\labs • Level of supplies in the restrooms
Questions, Charts and Results Student Satisfaction Survey Spring 2012
46 | P a g e
Statistical Results: Grounds Department
Item
Response Count
No Response
Response Percent
Average Score
Median Score
Standard Deviation
Question 60-1. Courteousness of staff 1173 191 86% 3.9 4 0.9
Question 60-2. Number of exterior trash receptacles 1176 188 86% 3.9 4 0.9
Question 60-3. Emptying cycle of exterior trash receptacles
1174 190 86% 4.0 4 0.9
Question 60-4. College landscape 1171 193 86% 4.2 4 0.9
Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1
29.7%
34.0%33.3%
1.9% 1.1%348 399 391 22 13
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Courteousness of staff
N=1173
30.3%
41.2%
22.8%
4.3% 1.4%356 485 268 51 16
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
45.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Number of exterior trash receptacles
N=1176
31.3%
40.5%
23.8%
3.3% 1.2%367 475 279 39 14
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
45.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Emptying cycle of exterior trash receptacles
N=1174
42.4%36.3%
19.3%
0.9% 1.1%496 425 226 11 13
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
45.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
College landscape
N=1171
Grounds Department Question 60. Based on your experience with the Grounds Department, please indicate your level of satisfaction
with the: • Courteousness of staff • Number of exterior trash receptacles • Emptying cycle of exterior trash receptacles • College landscape
Questions, Charts and Results Student Satisfaction Survey Spring 2012
47 | P a g e
Statistical Results: Maintenance Department
Item
Response Count
No Response
Response Percent
Average Score
Median Score
Standard Deviation
Question 61-1. Courteousness of staff 1187 177 87% 3.9 4 0.9
Question 61-2. Timeliness of classroom repairs 1188 176 87% 3.8 4 1.0
Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1
31.0%31.6%
35.3%
1.2% 0.9%368 375 419 14 11
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Courteousness of staff
N=1187
27.5%
30.6%35.9%
4.0% 1.9%
327 364 426 48 230.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Timeliness of classroom repairs
N=1188
Maintenance Department Question 61. Based on your experience with the Maintenance Department, please indicate your level of
satisfaction with the: • Courteousness of staff • Timeliness of classroom repairs
Questions, Charts and Results Student Satisfaction Survey Spring 2012
48 | P a g e
Statistical Results: Facilities Department
Item Response
Count No
Response Response Percent
Average Score
Median Score
Standard Deviation
Question 62-1.
Ability of new buildings, classrooms and labs to accommodate your educational needs
1205 159 88% 4.0 4 0.9
Question 62-2. Comfort of classroom furnishings 1206 158 88% 3.7 4 1.0
Question 62-3. Condition of classroom furnishings 1202 162 88% 3.7 4 1.0
Question 62-4. Promptness with which safety hazards are removed
1197 167 88% 3.8 4 0.9
Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1
31.2%
40.5%
23.7%
2.9% 1.7%376 488 286 35 20
0.0%5.0%
10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Ability of new buildings, classrooms and labs to accommodate your educational needs
N=1205
24.7%
38.6%
23.8%
10.0%
2.9%
298 465 287 121 350.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
45.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Comfort of classroom furnishings
N=1206
24.7%
38.4%
25.5%
8.7%2.7%
297 462 306 104 330.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
45.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Condition of classroom furnishings
N=1202
27.4%
35.8%
32.7%
2.4% 1.7%328 428 392 29 20
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Promptness with which safety hazards are removed
N=1197
Facilities Department Question 62. Based on your experience with the Facilities Department, please indicate your level of satisfaction with the:
• Comfort of classroom furnishings • Condition of classroom furnishings • Ability of new buildings, classrooms and labs
to accommodate your educational needs • Promptness with which safety hazards are
removed
Questions, Charts and Results Student Satisfaction Survey Spring 2012
49 | P a g e
36.8% 34.2%
25.8%
2.2% 1.1%435 404 305 26 13
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Friendliness of staff
N=1183
36.9% 33.6%
26.3%
2.3% 0.9%435 396 310 27 11
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Courteousness of staff
N=1179
27.4%
32.8%32.7%
4.7% 2.4%
323 387 386 55 280.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Selection of cold food choices
N=1179
28.3%
32.1%31.4%
5.3% 3.0%
333 378 370 62 350.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Selection of hot food choices
N=1178
32.1%33.8%
30.5%
2.6% 1.0%377 397 359 31 12
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Cleanliness of food service area
N=1176
29.1%
31.4% 34.1%
3.6% 2.0%
342 369 401 42 230.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Food inventory levels
N=1177
Food Services/Cafeteria Question 63. Based on your experience with Food Services, please indicate your level of satisfaction with the:
• Friendliness of staff
• Courteousness of staff
• Food inventory levels
• Wait levels
• Selection of cold food choices
• Selection of hot food choices
• Cleanliness of food service area
• Price
Questions, Charts and Results Student Satisfaction Survey Spring 2012
50 | P a g e
Statistical Results: Food Services/Cafeteria
Item
Response Count
No Response
Response Percent
Average Score
Median Score
Standard Deviation
Question 63-1. Friendliness of staff 1183 181 87% 4.0 4 0.9
Question 63-2. Courteousness of staff 1179 185 86% 4.0 4 0.9
Question 63-3. Selection of cold food choices 1179 185 86% 3.8 4 1.0
Question 63-4. Selection of hot food choices 1178 186 86% 3.8 4 1.0
Question 63-5. Cleanliness of food service area 1176 188 86% 3.9 4 0.9
Question 63-6. Food inventory levels 1177 187 86% 3.8 4 1.0
Question 63-7. Wait time 1178 186 86% 3.8 4 1.0
Question 63-8. Prices 1176 188 86% 3.3 3 1.1
Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1
25.7%
34.9%32.8%
4.6% 2.0%
303 411 386 54 240.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Wait time
N=1178
15.5%
25.3%
38.9%
13.3%
7.1%
182 297 457 156 840.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
45.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Prices
N=1176
Questions, Charts and Results Student Satisfaction Survey Spring 2012
51 | P a g e
Statistical Results: Southwestern College Bookstore
Item
Response Count
No Response
Response Percent
Average Score
Median Score
Standard Deviation
Question 64-1. Courteousness of staff 1198 166 88% 4.2 4 0.9
Question 64-2. Staff knowledge about textbook selection 1197 167 88% 4.2 4 0.9
Question 64-3. Staff knowledge about product information 1197 167 88% 4.1 4 0.9
Question 64-4. Cleanliness of store 1194 170 88% 4.3 4 0.8
Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1
45.3%37.3%
14.2%
1.8% 1.3%543 447 170 22 16
0.0%5.0%
10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%50.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Courteousness of staff
N=1198
42.7%36.3%
17.5%
2.5% 1.1%511 434 209 30 13
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
45.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Staff knowledge about textbook selection
N=1197
41.0%36.0%
18.5%
3.3% 1.3%491 431 221 39 15
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
45.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Staff knowledge about product information
N=1197
45.8%38.9%
12.9%
1.5% 0.8%547 465 154 18 10
0.0%5.0%
10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%50.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Cleanliness of store
N=1194
Southwestern College Bookstore Question 64. Based on your experience with the Southwestern College Bookstore, please indicate your level of
satisfaction with the: • Courteousness of staff • Staff knowledge about textbook selection • Staff knowledge about product information • Cleanliness of store
Questions, Charts and Results Student Satisfaction Survey Spring 2012
52 | P a g e
67.9%
27.6%
3.7% 0.9%818 332 44 11
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
None 1-2 times 3-4 times 5+ times
How many times have you had contact with the Campus Police department?
N=1205
20.7%1.7% 3.2% 1.3% 0.4%
8.3% 3.7% 9.8%
61.1%
6.2%
230 19 36 14 4 92 41 109 678 690.0%
10.0%20.0%30.0%40.0%50.0%60.0%70.0%
Please select which ways you had contact with the Campus Police. Please choose all that apply:
N=1110
24.9% 22.5%
47.5%
2.7% 2.4%
278 252 531 30 270.0%5.0%
10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%50.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Helpfulness of staff
N=1118
24.7% 23.0%
46.5%
3.4% 2.4%
275 257 518 38 270.0%5.0%
10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%50.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Courteousness of staff
N=1115
Police Department Question 65. How many times have you had contact with the Campus Police department?
• None • 1-2 times • 3-4 times • 5+ times
Question 66. Please select which ways you had contact with the Campus Police. Please choose all that apply: • Parking violations • Victim of a crime • Reported a crime • Witnessed a crime • Casual encounter • Other: (Please specify.) • Traffic stop • Suspected or charged with
a crime • Service oriented (i.e. escort,
lost property lockout, etc.) • No contact with Campus Police
Question 67. Based on your experience with the College Police Department, please indicate your level of satisfaction with:
• Helpfulness of staff • Courteousness of staff • Your experience overall
Questions, Charts and Results Student Satisfaction Survey Spring 2012
53 | P a g e
Statistical Results: Police Department
Item Response
Count No
Response Response Percent Mode Count Percent
Question 65.
How many times have you had contact with the Campus Police department?
1205 159 88% None 818 67.9%
Question 66.
Please select which ways you had contact with the Campus Police.
1110 254 81%
No contact
with Campus Police
678 61.1%
Campus Police contact reason list (greatest to least): “No contact with Campus Police,” “Parking violations,” “Service oriented (i.e. escort, lost property, lockout, etc.),” “Casual encounter,” “Other,”* “Traffic stop,” “Reported a crime,” “Victim of a crime,” “Witnessed a crime,” “Suspected or charged with a crime.” *Other includes: “Lost: phone, item, etc.,” “parking machine (or parking meter) issue,” “vehicular (or parking lot) accident” and “forgotten item in classroom.”
Item Response
Count No
Response Response Percent
Average Score
Median Score
Standard Deviation
Question 67-1. Helpfulness of staff 1118 246 82% 3.6 3 1.0
Question 67-2. Courteousness of staff 1115 249 82% 3.6 3 1.0
Question 67-3. Your experience overall 1112 252 82% 3.6 3 1.0
Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1
23.9% 22.4%
47.3%
3.2% 3.1%
266 249 526 36 350.0%5.0%
10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%50.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Your experience overall
N=1112
Questions, Charts and Results Student Satisfaction Survey Spring 2012
54 | P a g e
Statistical Results: College Cashiers Office
Item Response
Count No
Response Response Percent
Average Score
Median Score
Standard Deviation
Question 68-1. Friendliness and courteousness of staff
1188 176 87% 3.9 4 1.0
Question 68-2.
Staff's efficiency in processing transactions accurately
1187 177 87% 4.0 4 1.0
Question 68-3. Staff's knowledge about student services and policies
1186 178 87% 3.9 4 1.0
Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1
31.3%
39.1%
21.7%
6.0%1.9%
372 464 258 71 230.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
45.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Friendliness and courteousness of staff
N=1188
33.4%
40.4%
19.5%
4.1% 2.5%
397 479 232 49 300.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
45.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Staff's efficiency in processing transactions accurately
N=1187
31.2%
37.0%
24.0%
5.1% 2.7%
370 439 285 60 320.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Staff's knowledge about student services and policies
N=1186
College Cashiers Office Question 68. Based on your experience with the College Cashier's Office, please indicate your level of satisfaction
with the: • Friendliness of
courteousness of staff • Staff’s efficiency in
processing transaction accurately
• Staff’s knowledge about student services and policies
Questions, Charts and Results Student Satisfaction Survey Spring 2012
55 | P a g e
Supplemental Information
The supplemental queries, related to “Your Schedule” and “Your Preferred Communication Method,” provide an informal means for ascertaining the most common class scheduling patterns and communication media used by Southwestern College students.
• Among respondents, a substantial number take classes in the morning, or during the morning/afternoon period. However, the relative proportion of responses related to class scheduling may or may not reflect the general student population.
• For those interested in information surrounding Southwestern College class scheduling patterns, the California Community College Chancellor Office (CCCCO) Data Mart website at http://datamart.cccco.edu/Students/Default.aspx furnishes additional data.
Questions, Charts and Results Student Satisfaction Survey Spring 2012
56 | P a g e
Statistical Results: Your Schedule
Item Response
Count No
Response Response Percent Mode Count Percent
Question 69. The majority of my classes are: 1204 160 88% Morning/
Afternoon 483 40.1%
Time of day schedule list (greatest to least): “Morning\Afternoon,” “Morning,” “Evening,” “Afternoon\Evening,” “Online (anytime),” and “Weekend.”
21.4%
40.1%
15.0% 15.1%
0.3%8.1%
258 483 180 182 4 970.0%5.0%
10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%
The majority of my classes are:
N=1204
Your Schedule Question 69. The majority of my classes are:
• Morning • Morning/Afternoon • Afternoon/Evening • Evening • Weekend • Online (Anytime)
Questions, Charts and Results Student Satisfaction Survey Spring 2012
57 | P a g e
Statistical Results: Your Preferred Communication Method
Item Response
Count No
Response Response Percent Mode Count Percent
Question 70.
Please indicate the communication method that you prefer for social and business networking.
1200 164 88% Email 1144 95.3%
List of preferred communication method (greatest to least): “Email,” “Facebook,” Mobile Phone,” “Smart Phone,” “Twitter,” “Other,”* and “Tablet.” *Other includes: “Face-to-face” and “house phone.”
95.3%
5.8%
31.5% 28.3%17.4%
3.4% 4.1%1144 69 378 340 209 41 49
0.0%
20.0%
40.0%
60.0%
80.0%
100.0%
120.0%
Email Twitter Facebook Mobile Phone
Smart Phone
Tablet Other
Please indicate the communication method that you prefer for social and business networking. Please choose all that apply:
N=1200
Your Preferred Communication Method Question 70. Please indicate the communication method that you prefer for social and business networking.
Please choose all that apply: • Email • Twitter • Facebook • Mobile phone • Smart phone • Tablet • Other: (Please specify.)
Questions, Charts and Results Student Satisfaction Survey Spring 2012
58 | P a g e
Appendices
In order to facilitate question comparisons, a summary chart of Student Satisfaction Survey query items is provided. The first portion of the appendix contains an ordered survey question summary reflecting query item content and selection options. The latter portion of the appendix is the copy of the original survey items (presented in its entirety) and in the format as it appeared during its implementation period on the SurveyMonkey survey platform.
• Eleven (11) of the sixteen student service/department queries within the Student Satisfaction Survey utilized Likert ratings in relation to satisfaction levels (i.e. Very Satisfied, Satisfied, Neutral, Unsatisfied, and Very Unsatisfied Very Satisfied = 5, Satisfied = 4, Neutral = 3, Unsatisfied = 2, and Very Unsatisfied = 1).
• The eleven student service/departments incorporating Likert ratings are the following: Admissions and Records, Financial Aid, Transfer Center, Health Services, Women’s Resource Center, Center for Technical Education and Career Success (CTECS), Veterans Services, Career Center, Student Employment Services, Disability Support Services, and the Counseling Center. However, Yes/No and multiple choice queries related to program and service utilization are also found within several student service/department survey items.
• Five (5) of the sixteen student service/department queries did not incorporate a Likert
rating framework. Instead, a Yes/No survey format, a multiple choice query related to program utilization, or a combination of the two survey response types was used. These student service/departments are: Student Affairs, EOPS/CARE, Academic Success Center, Associated Student Organization of Southwestern College (ASO) and Inter Club Council (ICC), and the Assessment Center/Prerequisites Center.
• All institutional support services integrated Likert ratings in their respective survey queries—only the Police Department included additional survey items.
Appendix Student Satisfaction Survey Spring 2012
59 | P a g e
Survey Question Summary Familiarity with Services/Departments
Question 1. Please indicate your familiarity with each of the following services/departments offered at Southwestern College:
• Admissions & Records • College Police • Health Services • Bookstore • Disability Support Services • Maintenance • Career Center • EOPS/CARE • Outreach • Cashiering • Facilities • Service Learning • Counseling • Financial Aid • Veteran’s Services • Custodial • Food Services/Cafeteria • Transfer Center • Grounds • Student Affairs • Student Employment Services • Associated Student
Organization (ASO) & Student Clubs
• Center for Technical Education (CTECS)/Women’s Resource Center
• Assessment/ Prerequisites Center
Admissions and Records Question 2. For each item listed below, please indicate your level of satisfaction:
• College Application • College Registration Process • Student ID • Transcript Request Service
Question 3. For each item listed below, please indicate your level of satisfaction with the timeliness of service. • Student ID Process • Transcript Evaluation Process • Transcript Service
Financial Aid Question 4. Have you ever applied for Financial Aid at Southwestern College? Question 5. Have you ever received Financial Aid while attending Southwestern College? Question 6. Do you believe receiving Financial Aid increased your ability to:
• Attend Southwestern College? • Succeed in your classes at Southwestern College? Question 7. Are you aware of the rights and responsibilities of a Financial Aid Student? Question 8. Have you used any of the Southwestern College Financial Aid Office's online services? Question 9. Based on your experience using online services provided by the Southwestern College Financial Aid
Office, please indicate your level of satisfaction with: • Amount of information provided • Accuracy of information provided • Timeliness of information • Helpfulness of staff • Timeliness of aid disbursements • Ease of application process • Overall quality of service
Student Affairs Question 10. How did you learn about Southwestern College? Please choose all that apply:
• Friends • Family • Radio • Print Ad • High School Counselor • Other: (Please specify.)
Question 11. What was the most important factor for your attending Southwestern College? Please choose all that apply:
• High School GPA • Financial • High School Counselor • SWC presentation at your
high school • Other: (Please specify.)
Appendix Student Satisfaction Survey Spring 2012
60 | P a g e
Transfer Center Question 12. Have you ever used any of the services provided by the Transfer Center? Question 13. Did you participate in any of the workshops (Steps to Transfer, UC/CSU Application Review, etc.)? Question 14. Did you participate in any of the university campus tours? Question 15. Have you ever used the Transfer Center website www.swccd.edu/~transfer? Question 16. Did you find the Transfer Center services helpful in meeting your educational goal or transfer goal? Question 17. Based on your experience with the Transfer Center, please indicate your level of satisfaction with:
• Helpfulness of staff/Counselors • Your experience overall
EOPS/CARE Question 18. Were you aware that there is an EOPS program at Southwestern College? Question 19. Which other student services programs have you utilized? Please choose all that apply:
• Counseling Center • Disabled Student Services • Transfer Center • None • Other: (Please specify.)
Academic Success Center Question 20. Which of the following Academic Success Center services have you utilized? Please choose all that
apply: • English Writing Center • Tutoring Services • Online Writing Lab (OWL) • Open Labs (Biology, Business, Child Development, CIS/CL,
Language Conversation, Math/Science, Music, and Nursing.) • Test Reviews • Workshops/Proctored Exams • Other: (Please specify.)
Associated Student Organization of Southwestern College (ASO) and Inter Club Council (ICC) Question 21. Did you vote in the last ASO student election (April 2011)? Question 22. Did you run for an elected position during the last ASO student election (April 2011)? Question 23. Have you ever attended an ASO event? Question 24. Based on your experience with ASO events, please indicate your level of satisfaction with the:
• Number of ASO events per semester • Variety of ASO events per semester • Organization of ASO events • Promotion of ASO events
Question 25. Are you aware of clubs offered through the Associated Student Organization? Question 26. Do the clubs at Southwestern College meet your needs?
Health Services Question 27. Have you ever received services from the Health Services Office? Question 28. Have you received any information from Health Services related to a healthy lifestyle? Question 29. Based on your experience with the Southwestern College Health Services Office, please indicate your
level of satisfaction with: • Helpfulness of staff • Courteousness of staff • Your overall experience
Women's Resource Center Question 30. Have you utilized a service at the Women’s Resource Center? Question 31. Based on your experience with the Southwestern College Women’s Resource Center, please indicate
your level of satisfaction with: • Helpfulness of staff • Courteousness of staff • Your overall experience
Appendix Student Satisfaction Survey Spring 2012
61 | P a g e
Center for Technical Education and Career Success (CTECS) Question 32. Have you used the services provided by CTECS? Question 33. Based on your experience using services by the Southwestern College’s CTECS, please indicate your
level of satisfaction with: • Amount of information provided • Accuracy of information provided • Timeliness of information • Helpfulness of staff
Veterans Services Question 34. Are you a veteran? Question 35. Based on your experience with the Southwestern College Veterans Services office, please indicate
your level of satisfaction with: • Helpfulness of staff • Courteousness of staff • Your overall experience
Question 36. Are you aware of the services offered at the Southwestern College Veterans Welcome Center? Question 37. Have you used services provided by the Veterans Welcome Center? Question 38. Based on your experience with the Southwestern College Veterans Welcome Center, please indicate
your level of satisfaction with: • Helpfulness of staff • Courteousness of staff • You experience overall
Career Center Question 39. Have you ever used any of the services provided by the Southwestern College Career Center? Question 40. Did you participate in any of the career assessments (Choices, MBTI, Career Cruising)? Question 41. Did you find the Southwestern College Career Center services helpful in identifying your career or
educational goals? Question 42. Based on your experience with the Southwestern College Career Center, please indicate your level of
satisfaction with: • Helpfulness of staff • Your experience overall
Student Employment Services Question 43. Have you ever used any of the services provided by Southwestern College Student Employment
Services? Question 44. How often each month do you use services provided by Southwestern College Student Employment
Services? • 1-3 times • 4-6 times • 7 or more times
Question 45. Have you used the resume or interview assistance services provided by the Student Employment Services?
Question 46. Have you used the Student Employment Services website? Question 47. Based on your experience with Student Employment Services, please indicate your level of
satisfaction with: • Helpfulness of staff • Your experience overall
Disability Support Services Question 48. Are you aware of Southwestern College’s Disability Support Services?
Question 49. Have you ever used any of the services provided by the Southwestern College’s Disability Support Services?
Question 50. Based on your experience with the Southwestern College’s Disability Support Services office, please indicate your level of satisfaction with:
• Helpfulness of staff • Courteousness of staff • Amount of information provided • Accuracy of information provided • Timeliness of information • Your experience overall
Appendix Student Satisfaction Survey Spring 2012
62 | P a g e
Counseling Center Question 51. Have you ever used any of the services provided by the Southwestern College Counseling Center? If
so, which locations have you accessed? Please choose all that apply: • Helpfulness of staff • Courteousness of staff • Amount of information provided • Accuracy of information provided • Timeliness of information • Your experience overall
Question 52. Were your counseling needs met? Question 53. In your first semester at Southwestern College, did you attend an orientation to college? Question 54. Did you review information on any of the following topics in the Orientation Session?
• College resources • Student success characteristics
• An overview of your educational options
Question 55. Did you schedule and attend an individual counseling appointment with a college counselor? Question 56. Based on your experience with the Counseling Center at the Chula Vista campus, please indicate your
level of satisfaction with: • Front desk staff • Counselors at Walk-in
service • Counselors in
appointment session Assessment Center/Prerequisites Center
Question 57. Did you take one or more assessment tests at Southwestern College during your first semester? Question 58. Do you clearly understand how to select courses based on assessment information and your
educational goals? Custodial Services
Question 59. Based on your experience with Custodial Services, please indicate your level of satisfaction with the: • Courteousness of staff • Cleanliness of classroom\labs • Overall condition of classroom\labs • Level of supplies in the restrooms
Grounds Department Question 60. Based on your experience with the Grounds Department, please indicate your level of satisfaction
with the: • Courteousness of staff • Number of exterior trash receptacles • Emptying cycle of exterior trash receptacles • College landscape
Maintenance Department Question 61. Based on your experience with the Maintenance Department, please indicate your level of
satisfaction with the: • Courteousness of staff • Timeliness of classroom repairs
Facilities Department Question 62. Based on your experience with the Facilities Department, please indicate your level of satisfaction
with the: • Comfort of classroom furnishings • Condition of classroom furnishings • Ability of new buildings, classrooms and labs
to accommodate your educational needs • Promptness with which safety hazards are
removed Food Services/Cafeteria
Question 63. Based on your experience with Food Services, please indicate your level of satisfaction with the: • Friendliness of
staff • Courteousness
of staff • Food inventory
levels • Wait levels
• Selection of cold food choices
• Selection of hot food choices
• Cleanliness of food service area
• Price
Appendix Student Satisfaction Survey Spring 2012
63 | P a g e
Southwestern College Bookstore Question 64. Based on your experience with the Southwestern College Bookstore, please indicate your level of
satisfaction with the: • Courteousness of staff • Staff knowledge about textbook selection • Staff knowledge about product information • Cleanliness of store
Police Department Question 65. How many times have you had contact with the Campus Police department?
• None • 1-2 times • 3-4 times • 5+ times
Question 66. Please select which ways you had contact with the Campus Police. Please choose all that apply: • Parking violations • Victim of a crime • Reported a crime • Witnessed a crime • Casual encounter • Other: (Please specify.) • Traffic stop • Suspected or charged with
a crime • Service oriented (i.e.
escort, lost property lockout, etc.)
• No contact with Campus Police
Question 67. Based on your experience with the College Police Department, please indicate your level of satisfaction with:
• Helpfulness of staff • Courteousness of staff • Your experience overall College Cashiers Office
Question 68. Based on your experience with the College Cashier's Office, please indicate your level of satisfaction with the:
• Friendliness of courteousness of staff
• Staff’s efficiency in processing transaction accurately
• Staff’s knowledge about student services and policies
Your Schedule Question 69. The majority of my classes are:
• Morning • Morning/Afternoon • Afternoon/Evening • Evening • Weekend • Online (Anytime)
Your Preferred Communication Method Question 70. Please indicate the communication method that you prefer for social and business networking. Please
choose all that apply: • Email • Twitter • Facebook • Mobile phone • Smart phone • Tablet • Other: (Please specify.)
Appendix Student Satisfaction Survey Spring 2012
64 | P a g e
Appendix Student Satisfaction Survey Spring 2012
65 | P a g e
Appendix Student Satisfaction Survey Spring 2012
66 | P a g e
Appendix Student Satisfaction Survey Spring 2012
67 | P a g e
Appendix Student Satisfaction Survey Spring 2012
68 | P a g e
Appendix Student Satisfaction Survey Spring 2012
69 | P a g e
Appendix Student Satisfaction Survey Spring 2012
70 | P a g e
Appendix Student Satisfaction Survey Spring 2012
71 | P a g e
Appendix Student Satisfaction Survey Spring 2012
72 | P a g e
Appendix Student Satisfaction Survey Spring 2012
73 | P a g e
Appendix Student Satisfaction Survey Spring 2012
74 | P a g e
Appendix Student Satisfaction Survey Spring 2012
75 | P a g e
Appendix Student Satisfaction Survey Spring 2012
76 | P a g e
Appendix Student Satisfaction Survey Spring 2012
77 | P a g e
Appendix Student Satisfaction Survey Spring 2012
78 | P a g e
Appendix Student Satisfaction Survey Spring 2012
79 | P a g e