Student Name:

Assessment 3 & 4 templates

Assessment Plan

Unit code BSBWOR203B

Unit title: Work effectively with others

Performance Criteria being addressed

1.2, 1.1, 1.4, 1.3, 2.1, 2.2, 2.3, 2.4, 3.2, 3.3

Purpose/s of assessment:

To establish competency for 1.2, 1.1, 1.4, 1.3, 2.1, 2.2, 2.3, 2.4, 3.2, 3.3 in BSBWOR203B

Target group profile (to be assessed):

Anyone completing BSB Training package

Assessor/s:

YOU

Location/s of assessment:

Your location

Assessment arrangements confirmed with appropriate personnel (identify OHS/WHS needs):

WHS

Timeframe

Units are Contextualised:

Specific to the workplace where assessment is being completed

Method of assessment: Assessment tools:

Written response Scenario

practical demonstration

TAFE NSW – Western Sydney Institute Assessment Template for TAEASS301B/TAEASS401B Created: 14/05/2016 Version: 2.0 Page 1 of 15

Materials/resources needed for assessment including equipment, supplies, documentation, supports, resources for candidates with special needs:

Assessment task

Workplace policies and procedures

Access to computer for word processing if available

Adjustment to assessment layout if computer access is not available

Evidence required (evidence list):

Identify cultural differences in the workplace 3.2, 3.3

Identify areas where conflict may occur 1.2, 1.3, 2.1, 2.3

Apply appropriate problem solving strategies 1.4, 2.2, 2.4

Identify respectful strategies with co workers 1.1, 1.3, 2.1, 2.3, 2.4 1.4,

Apply strategies to prevent misunderstandings in the workplace 1.3, 2.2, 2.4

Special arrangements/contexts for assessment:

None identified

Timeline for assessment:As defined in training plan

Reporting arrangements for assessment in place:

Assessment Feedback Sheet

Instructions to assessor

None available

Instructions to students

Instructions: You are required to complete the following assessment tasks during class

TAFE NSW – Western Sydney Institute Assessment Template for TAEASS301B/TAEASS401B Created: 14/05/2016 Version: 2.0 Page 2 of 15

time There are 2 assessment events to be completed All assessments include written responses to questions Each student must complete their own work, independently of others Students can ask teacher for clarification of word meanings and questions

of required Reasonable adjustment to be organised by teacher if required When you have completed all written tasks hand in your work to your

teacher Students can use electronic and paper dictionaries for further independent

clarification of required Students must follow all WH&S requirements when completing all tasks You will be marked as C competent or NC not competent If you are not competent you will be given another 3 attempts at this

assessment

Assessment Mapping

Assessment task, activity or question

Performance criteria

Required skills and knowledge

Evidence method/to

olWhat is the conflict in this scenario?

1.1, 3.2, 3.3 culturally appropriate communication skills to relate to people from diverse backgrounds and people with diverse abilities.

key provisions of relevant legislation from all levels of government that may affect aspects of business operations, such as: anti-discrimination

legislation ethical principles codes of practice privacy laws occupational health and

safety (OHS) environmentally

sustainable work practices

organisational policies, plans and procedures

Questioning

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workgroup member responsibilities and duties, and relationship to individual responsibilities and duties.

knowledge of appropriate conflict resolution techniques

Why was it a problem?

1.1, 3.1, 3.2, 3.3

culturally appropriate communication skills to relate to people from diverse backgrounds and people with diverse abilities.

key provisions of relevant legislation from all levels of government that may affect aspects of business operations, such as:

anti-discrimination legislation

ethical principles codes of practice privacy laws occupational health and

safety (OHS) environmentally

sustainable work practices

organisational policies, plans and procedures

workgroup member responsibilities and duties, and relationship to individual responsibilities and duties.

knowledge of appropriate conflict resolution techniques

Questioning

What should Cheuh-Kuang do?

1.1, 3.4, 3.3, 2.2

culturally appropriate communication skills to relate to people from diverse backgrounds and people with diverse abilities.

key provisions of relevant legislation from all levels of government that may affect aspects of business operations,

Questioning

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such as: anti-discrimination

legislation ethical principles codes of practice privacy laws occupational health and

safety (OHS) environmentally

sustainable work practices

organisational policies, plans and procedures

workgroup member responsibilities and duties, and relationship to individual responsibilities and dutiesknowledge of appropriate conflict resolution techniques seeking feedback from

clients and/or colleagues and taking appropriate action

communication skills to request advice, to receive feedback and to work with a team

What workplace policy does this problem relate to?

1.1, 3.1, 3.2, 3.3, 3.4

key provisions of relevant legislation from all levels of government that may affect aspects of business operations, such as: anti-discrimination

legislation ethical principles codes of practice privacy laws occupational health and

safety (OHS) environmentally

sustainable work practices

organisational policies, plans and procedures

workgroup member

Questioning

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responsibilities and duties, and relationship to individual responsibilities and duties.

providing support to team members to ensure goals are met

knowledge of appropriate conflict resolution techniques

Who is responsible for managing this problem? What will they do?

1.1, 2.1, 2.2, 2.3, 2.4

key provisions of relevant legislation from all levels of government that may affect aspects of business operations, such as: anti-discrimination

legislation ethical principles codes of practice privacy laws occupational health and

safety (OHS) environmentally

sustainable work practices

organisational policies, plans and procedures

workgroup member responsibilities and duties, and relationship to individual responsibilities and duties.

seeking feedback from clients and/or colleagues and taking appropriate action

Questioning

How can such conflict be prevented in the workplace?

3.1, 1.1, 3.2, 2.4, 3.3, 3.4

communication skills to request advice, to receive feedback and to work with a team

culturally appropriate communication skills to relate to people from diverse backgrounds and people with diverse abilities.

key provisions of relevant legislation from all levels of government that may affect aspects of business

Questioning

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operations, such as: anti-discrimination

legislation ethical principles codes of practice privacy laws occupational health and

safety (OHS) environmentally

sustainable work practices

organisational policies, plans and procedures

workgroup member responsibilities and duties, and relationship to individual responsibilities and duties.

providing support to team members to ensure goals are met

seeking feedback from clients and/or colleagues and taking appropriate action

knowledge of appropriate conflict resolution techniques

Assessment marking criteria

Performance criteria

Required skills and knowledge

Evidence method/to

olIdentify cultural differences in the workplace

3.2, 3.3 culturally appropriate communication skills to relate to people from diverse backgrounds and people with diverse abilities.

communication skills to request advice, to receive feedback and to work with a team

key provisions of relevant legislation from all levels of government that may affect aspects of business operations, such as: anti-discrimination

legislation ethical principles codes of practice

Marking criteria

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privacy laws occupational health and

safety (OHS) environmentally

sustainable work practices

organisational policies, plans and procedures

knowledge of appropriate conflict resolution techniques

Identify areas where conflict may occur

1.2, 1.3, 2.1, 2.3

communication skills to request advice, to receive feedback and to work with a team

culturally appropriate communication skills to relate to people from diverse backgrounds and people with diverse abilities.

workgroup member responsibilities and duties, and relationship to individual responsibilities and duties.

seeking feedback from clients and/or colleagues and taking appropriate action

knowledge of appropriate conflict resolution techniques

Apply appropriate problem solving strategies

1.4, 2.2, 2.4 communication skills to request advice, to receive feedback and to work with a team

culturally appropriate communication skills to relate to people from diverse backgrounds and people with diverse abilities.

organisational policies, plans and procedures

workgroup member responsibilities and duties, and relationship to individual responsibilities and duties.

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providing support to team members to ensure goals are met

seeking feedback from clients and/or colleagues and taking appropriate action

knowledge of appropriate conflict resolution techniques

Identify respectful strategies with co workers

1.1, 1.3, 2.1, 2.3, 2.4 1.4,

communication skills to request advice, to receive feedback and to work with a team

culturally appropriate communication skills to relate to people from diverse backgrounds and people with diverse abilities.

organisational policies, plans and procedures

workgroup member responsibilities and duties, and relationship to individual responsibilities and duties.

providing support to team members to ensure goals are met

seeking feedback from clients and/or colleagues and taking appropriate action

knowledge of appropriate conflict resolution techniques

Apply strategies to prevent misunderstandings in the workplace

1.3, 2.2, 2.4 communication skills to request advice, to receive feedback and to work with a team

culturally appropriate communication skills to relate to people from diverse backgrounds and people with diverse abilities.

key provisions of relevant legislation from all levels of government that may affect aspects of business operations, such as:

TAFE NSW – Western Sydney Institute Assessment Template for TAEASS301B/TAEASS401B Created: 14/05/2016 Version: 2.0 Page 9 of 15

anti-discrimination legislation

ethical principles codes of practice privacy laws occupational health and

safety (OHS) environmentally

sustainable work practices

organisational policies, plans and procedures

workgroup member responsibilities and duties, and relationship to individual responsibilities and duties.

providing support to team members to ensure goals are met

seeking feedback from clients and/or colleagues and taking appropriate action

knowledge of appropriate conflict resolution techniques.

Addressing Dimensions of Competency

Dimension Requires participant to:

Task

Undertaking the specific task/s required to complete a work

activity to the required standard. This means being able to

perform the individual actions as well as the whole task.

Accessing workplace policies and procedures are required to solve problem in scenario.

Task management

Managing a number of different tasks to complete a whole

work activity. This means working efficiently to meet

deadlines, handle a sequence of interrelated tasks, and

progress smoothly between tasks.

Scenario allows student the opportunity to apply workplace policies and procedures to solve the problem in the scenario.

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Dimension Requires participant to:

Contingency management

Responding to problems and irregularities when undertaking

a work activity, such as:

breakdowns

changes in routine

unexpected or atypical results or outcomes

difficult or dissatisfied clients

Scheduling assessments with sufficient opportunity for rescheduling if required.

Ensure WHS procedures are followed at all times.

Job role/environment

Dealing with the responsibilities and expectations of the work

environment when undertaking a work activity, such as:

working with others

interacting with clients and suppliers

complying with standard operating procedures

observing enterprise policy and procedures

All assessments comply with standard operating procedures and enterprise policy and procedures.

All assessments for follow WHS procedures.

Assessor to adhere to code of conduct.

( notes adapted from: www.velgtraining.com/library/files/defining_comp_ifd.doc )

Approval

Developer’s Name Phone No.

Project Manager’s Name Phone No.

Record of consultation

Name Title DateOutcomesList all consultation undertaken as part of the development of this resource

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Student/Candidate FeedbackAssessment Task Name:

Candidate’s name

Phone no.

Assessor’s name

Phone no.

Assessment site

Assessment date/s Time/s

Qualification code & title

UoC being assessedCode & title

Marking Criteria

The candidate was able to:

Satisfactory

Performance

CriteriaYes No

Comments/feedback to participantOutcome: Competent Not Competent

Assessor name:

Assessor signature:

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Conduct Assessment

Outline how the assessment environment was established and the candidate's needs were met

Assessor verbally explained instructions to the student.

Describe how the assessment plan and process was explained, discussed and clarified with the candidate including opportunities for re-assessment, reasonable adjustment and appeals in your briefing

Verbal instruction provided to the student, and explained.

Conditions of assessment provided.

Written assessor instructions not included.

Written instructions to student not provided.

Describe how the assessment decision was made using the rules of evidence

Currency: Yes – uses current unit of competency.

Uses evidence of current practical demonstration.

Uses current workplace practices.

Reliability: No

Assessor instructions not included.

Student instructions not included.

Flexibility: Yes

Can be implemented in a variety of workplaces.

Includes two methods of assessment.

Contingency plan documents included in planning document.

Fairness: No

Provides different methods of assessment.

Reasonable adjustment if required.

However does not include an appeals process.

Instructions to students not provided.

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Assessment Review

Assessment process Yes/No

Other comments (problems encountered and suggested improvements)

Was the assessment plan confirmed and followed?

Yes See attached assessment plan above.

Were all organisational and legal requirements confirmed or addressed?

Yes See risk assessments, assessment plan.

Were the students properly briefed? No Assessment instructions not provided. Conditions were provided.

Were the principles of assessment of evidence applied in gathering quality evidence?

Validity: Yes. Marking criteria mapped to the unit of competency.

Reliability: No

Assessor instructions not included.

Student instructions not included.

Flexibility: Yes

Can be implemented in a variety of workplaces.

Includes two methods of assessment.

Contingency plan documents included in planning document.

Fairness: No

Provides different methods of assessment.

Reasonable adjustment if required.

However does not include an appeals process.

Instructions to students not provided.

Was the candidate properly supported throughout the process?

Yes As outlined in assessment conditions.

Were methods and tools used appropriately?

Yes As per assessment instructions to student.

Were reasonable adjustments made, if appropriate?

Yes As outlined in assessment conditions. None identified.

Was the collected evidence evaluated against the rules of evidence in

Yes Currency: Currency: Yes – uses current unit of competency.

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Assessment process Yes/No

Other comments (problems encountered and suggested improvements)

making the assessment decisions Uses evidence of current practical demonstration.

Uses current workplace practices.

Yes Authenticity: Tasks completed in real time completed.

Yes Validity: All tasks are mapped to the unit of competency.

Assessment methods defined in unit of competency.

No Sufficiency: All performance criteria are not addressed in this assessment.

Was clear and constructive feedback provided to candidates?

Yes Written feedback provided at the end of this task.

Have all relevant documents been recorded and reported as required?

Yes See attached

Feedback from candidate about the assessment process.

Yes Add what your peoples responses were

Modification required (as identified under Comment): Yes. Needs assessor instructions. Student instructions required.

Assessment task is ready for use: No needs assessor instructions. Needs student instructions.

Reviewer’s Name Date: Reviewer’s Signature Date:

https://www.ibsa.org.au/tae10-resources

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