Student handbook 2011 update18 feb

Welcome to UNI --Develop You Imagination-- This handbook should be your guide as a student at UNI. You should be

aware of what is expected of you and what your options are. We hope the

handbook will be useful to you. If you have any queries please don’t

hesitate to check our policies on our website, email us, or call us.

Information about how to contact us is provided to you in the handbook.

Please take the time to read this copy of our current student handbook and

familiarise yourself with the student’s rules.

CRICOS Provider Code: 03042K ABN68126522870

INTERNATIONAL STUDENT

HANDBOOK 2011

Telephone: +61 8 82126799

Email: [email protected] Website:www.universal.sa.edu.au

CRICOS Provider Code: 03042K ABN68126522870 - - 1 - -

TABLE OF CONTENTS

LOCATION AND CONTACT DETAILS................................................................................................................................ - 3 -

OPENING HOURS......................................................................................................................................................... - 3 -

WHAT POLICY SHOULD I (student self) BE AWARE OF? .................................................................................................... - 4 -

STUDENT CODE OF CONDUCT....................................................................................................................................... - 5 -

1. Right and responsibility.................................................................................................................................... - 5 -

2. Good manners ................................................................................................................................................ - 5 -

3. Noise ............................................................................................................................................................. - 6 -

4. Lateness ........................................................................................................................................................ - 6 -

5. Speaking English............................................................................................................................................. - 6 -

6. Class Rules..................................................................................................................................................... - 6 -

course program and attendance .................................................................................................................................... - 7 -

1. Course progress.............................................................................................................................................. - 7 -

2. Attendance..................................................................................................................................................... - 7 -

a. Recording Attendance.................................................................................................................................. - 8 -

b. SMS from UNI ............................................................................................................................................ - 8 -

c. Email from UNI ........................................................................................................................................... - 8 -

3. Related policies and documents ............................................................................................................................. - 8 -

INTERVENTION STRATEGY............................................................................................................................................ - 9 -

1. Intervention Strategy Process........................................................................................................................... - 9 -

4. Related policies and procedures ...................................................................................................................... - 10 -

STUDENT TRANSFER REQUEST.................................................................................................................................... - 11 -

1. Students transferring in under the first six months of study................................................................................ - 11 -

2. Applying for a letter of release ........................................................................................................................ - 11 -

3. Related policies, Documents ........................................................................................................................... - 11 -

deferment, suspension and cancellation of study ........................................................................................................... - 12 -

1. Deferment of commencement of study requested by student.............................................................................. - 12 -

2. Suspension of study requested by student........................................................................................................ - 12 -

3. Exclusion from class ...................................................................................................................................... - 12 -

4. Institute of enrolment.................................................................................................................................... - 13 -

5. Student Advice ............................................................................................................................................. - 13 -

6. Related policies, documents............................................................................................................................ - 13 -

COMPLAINTS AND APPEALS ........................................................................................................................................ - 14 -

1. Internal (Informal) ........................................................................................................................................ - 14 -

2. External (Formal) .......................................................................................................................................... - 14 -

3. Related policies, documents............................................................................................................................ - 14 -

recognition of prior learning (rpl)/credit transfer............................................................................................................ - 15 -

1. Recognition of Prior Learning (RPL) ............................................................................................................. - 15 -

2. Credit Transfer ......................................................................................................................................... - 15 -

3. Related policies, document ............................................................................................................................. - 15 -

STUDENT ASSESSMENT POLICY .................................................................................................................................. - 16 -

1. Standard of work .......................................................................................................................................... - 16 -

2. Assessment Dates ......................................................................................................................................... - 16 -

3. Re-Assessment ............................................................................................................................................. - 16 -

4. Extensions.................................................................................................................................................... - 17 -

5. Plagiarism (Cheating) .................................................................................................................................... - 17 -

6. Mark review Process ...................................................................................................................................... - 17 -

Telephone: +61 8 82126799



7. Assignment Cover Sheet ................................................................................................................................ - 18 -

8. Assessment kept by UNI ................................................................................................................................ - 18 -

achievement of a qualification ..................................................................................................................................... - 19 -

CLASS TIMES/TIMETABLE........................................................................................................................................... - 19 -

1. Class rolls .................................................................................................................................................... - 19 -

2. Enrolling for next term................................................................................................................................... - 19 -

record management................................................................................................................................................... - 20 -

student administration information .............................................................................................................................. - 21 -

1. Student card................................................................................................................................................. - 21 -

2. Paying Fees .................................................................................................................................................. - 21 -

3. Payment of tuition fees .................................................................................................................................. - 21 -

4. Refund Policy................................................................................................................................................ - 22 -

a. For international student............................................................................................................................ - 22 -

b. Refunds after UNI default........................................................................................................................... - 23 -

c. Refund general provisions .......................................................................................................................... - 23 -

STUDENT SUPPORT SERVICE ...................................................................................................................................... - 24 -

1. Student service............................................................................................................................................. - 24 -

2. Complaint officers ......................................................................................................................................... - 24 -

3. Business and IT Questions.............................................................................................................................. - 25 -

4. Welfare (Academic & Counselling):.................................................................................................................. - 25 -

5. Learner Support (Tutoring)............................................................................................................................. - 25 -

6. Counselling................................................................................................................................................... - 26 -

7. Stress.......................................................................................................................................................... - 26 -

8. Libraries....................................................................................................................................................... - 26 -

9. Institute e-Library ......................................................................................................................................... - 27 -

10. Student Notice Boards ............................................................................................................................... - 27 -

FACILITIES ............................................................................................................................................................... - 27 -

1. Photocopying Facilities ................................................................................................................................... - 27 -

2. Computer Facilities........................................................................................................................................ - 27 -

LEGAL SERVICE......................................................................................................................................................... - 27 -

health and safety at uni.............................................................................................................................................. - 28 -

1. OH&S .......................................................................................................................................................... - 28 -

2. SAFETY........................................................................................................................................................ - 29 -

3. Emergency Telephone Number ie Police/Fire Department/Ambulance: ................................................................. - 29 -

4. Fire Procedures............................................................................................................................................. - 29 -

5. EXITS .......................................................................................................................................................... - 29 -

6. First Aid ....................................................................................................................................................... - 29 -

overseas health cover ................................................................................................................................................ - 30 -

1. Medical Certificate ......................................................................................................................................... - 30 -

2. AHM Private OSHC-Free 24 hour emergency advice and assistant ....................................................................... - 30 -

LIVING IN ADLAIDE AND STUYING AS AN INTERNATIONAL STUDENT .............................................................................. - 30 -

1. Cost of Living................................................................................................................................................ - 31 -

2. Ongoing Expenses......................................................................................................................................... - 31 -

3. Setting up a Bank Account ............................................................................................................................. - 32 -

4. Bank & ATM Locations.................................................................................................................................... - 32 -

VISA ........................................................................................................................................................................ - 33 -

1. Change of Address/Contact Details.................................................................................................................. - 33 -

2. Working in Australia ...................................................................................................................................... - 34 -

a. Permission to Work ................................................................................................................................... - 34 -

b. Working while studying.............................................................................................................................. - 34 -

c. Getting a Tax File Number.......................................................................................................................... - 35 -

d. Taxation Returns....................................................................................................................................... - 35 -

Telephone: +61 8 82126799



LOCATION AND CONTACT DETAILS

LOCATION GF, 31 Franklin Street, Adelaide SA 5000

PHONE +61 8 8212 6799

FAX +61 8 8125 6696

EMAIL [email protected]

[email protected]

WEBSITE www.universal.sa.edu.au

OPENING HOURS

DATE TIME

MONDAY-FRIDAY 8.30AM-6.30PM

Telephone: +61 8 82126799



WHAT POLICY SHOULD I (STUDENT SELF) BE AWARE OF?

As an International Student of UNI Institute you must be aware of the policies below.

Extracts from the full policy are in this handbook, but you must refer to the complete

policy for more information at the institute website: www.universal.sa.edu.au

a. Assurance and payment of fees

b. Deferment, suspension and cancellation policy

c. Student complaints and appeals policy

d. Course progress and attendance policy

e. Critical incident policy and plan

f. Critical incident flowchart

g. Student transfer request policy

h. Intervention strategy

i. Recognition of prior learning (RPL)/Credit transfer

j. Refund policy

k. Student code of conduct

l. Student assessment policy

m. Student Timetable ( available on our website)

n. ESOS Framework website:

http://aei.dest.gov.au/AEI/ESOS/QuickInfo/ESOS_FrameWork_pdf.pdf

Telephone: +61 8 82126799



STUDENT CODE OF CONDUCT

1. Right and responsibility Area My expectation My responsibility

Environment

� I should feel safe

� I should feel happy

� I should enjoy clean surroundings

� I should consider the safety of others at

all times

� I should consider the happiness of

others at all times

� I should put litter in the bin and show

consideration for others

Harassment

� I should not be bullied at institute

� I should not be teased at institute

� I should not bullied others

� I should not teased at others

Politeness

� I expect to be spoken to politely

� I expect to be treated fairly

� I expect consideration from others

� I should speak to others politely

� I should treat others fairly

� I should be considerate to others

Respect

� I expect my property to be safe

� I expect institute property not to be

vandalised

� I expect my beliefs and ideas to be

tolerated

� I should not touch the property

of others without permission

� I should not vandalise institute property

� I should tolerate the beliefs and ideas of

others

Co‐operation /

obedience

� I expect to be able to do my work

without interruption

� I am here to learn and achieve my best

� I expect everyone to act responsibly

� I should not interrupt others

� I should be prepared for lessons and do

my best at all times

� I should act in a responsible manner

and do as I am told

2. Good manners

Your class mates come from many different parts of the world. We ask that you show

respect for all trainers and classmates and all institute staff regardless of their age,

gender, nationality, religion or the way they look. This helps others to respect you and

bring an important dividend-a good reputation for your country.

Telephone: +61 8 82126799



3. Noise

It is courteous and considerate not to make excessive noise at the institute. Please

refrain from shouting as you are in a professional, business environment.

4. Lateness

Lateness to class is both annoying and inconvenient. Note that lateness will affect the

attendance record. If a student is more than half an hour late or class, the student will

be marked absent for session.

5. Speaking English

At the institute speak English as much as possible because it will help you to learn and

will also improve your English. Also, please do not speak your own language in class, it

is rude to students from other countries. You will get much more English practices if

you make friends with students from other countries who are also studying in

Australia.

6. Class Rules

a. The only language to be spoken within the classroom at any time is English

b. Trainers are to be shown and given RESPECT at all times.

c. Discussions between students are not to be conducted whilst the trainer is

instructing the class.

d. Mobile phones must be set in the silence mode while you are attending the class.

Telephone: +61 8 82126799



COURSE PROGRAM AND ATTENDANCE

A study period is defined as a Term

1. Course progress

International students are required to maintain a satisfactory academic progress. To

maintain your progress you are required to pass at least 50% of your scheduled

subjects in any study period.

If a student fails to maintain satisfactory academic progress in a study period, UNI’S

intervention strategy will be initiated (refer to intervention policy on the UNI website).

The student will be notified on the risk of not maintaining satisfactory academic

progress (First warning letter of unsatisfactory course progress) and the continuing risk

of the UNI needing to issue an intention to report to DIAC for unsatisfactory progress if

there is no improvement.

If the student is identified as not making satisfactory course progress in second

consecutive compulsory study period, the student will be contacted by UNI to notify

the DIAC for unsatisfactory progress.

Student who fails to meet this requirement will be in breach of their visa, and will be

advised that they have 20 working days in which to access the complaints and appeals

process.

Students may be eligible to be reassessed and a reassessment fee will apply in such

cases. Please speak to your trainer or course coordinator for more information.

2. Attendance

UNI is committed to maintaining the highest standards in student academic

Telephone: +61 8 82126799



performance, integrity of its course and academic standards. For any given study

period, the satisfactory attendance requirement is that all overseas students attend a

minimum of 80% of the contact hours of their scheduled units of study. If student

failing to attend at least 80% of practical classes or not meeting timeframes required

for assessable units or tasks, should be raised with UNI Director.

a. Recording Attendance

� If a student is absent from the institute because he/she is sick, they should see

their doctor and obtain a medical certificate letter. The student may have this

copied.

� It is the student’s responsibility to come to class every day and to maintain a

satisfactory attendance.

b. SMS from UNI

Please note that any SMS messages you receive from UNI are sent by UNI Director.

This means you are able to reply to us.

c. Email from UNI

Please note that any email you receive from UNI ([email protected])are sent by

UNI Administration. This means you are able to reply to us.

3. Related policies and documents

� Course progress and Attendance policy

� Intervention Strategy

� Complaints and Appeals policy

� International Student Handbook 2011

Telephone: +61 8 82126799



INTERVENTION STRATEGY

UNI is committed to the delivery of high quality academic outcomes for students

through the regular monitoring and assessment of student progress and through the

provision of high quality support.

Standard 10 of the National Code 2007, Monitoring Course Progress requires registered

providers to have a documented intervention strategy. The Intervention Strategy

procedures set out the process for identifying and assisting students ‘at risk’ of not

making satisfactory course progress as per our Student Progress policy and procedure.

The strategy specifies procedures for contacting and counselling identified students and

sets out options available to assist students to achieve satisfactory course progress.

At a minimum the intervention strategy must be activated where the student has failed

or deemed not yet competent in 50% or more the course or units studied in any study

period. Refer to Student Progress Policy and Procedure.

1. Intervention Strategy Process

Attendance Intervention Trigger Action

Consecutive Days Absent (CDZ)

Student has missed class for five

consecutive days without approval.

Counsel student documenting with

attendance intervention form. Check if point

2 and greater applies.

1. Student has reached a point where

the maximum possible attendance of

the whole course duration is 85% or

less.

Delivery a first warning letter reminding

student of attendance obligations.


attendance intervention form.

2. Student has been identified as at

risk of breaching the minimum 80% Delivery a second warning letter reminding

Telephone: +61 8 82126799



requirement for course attendance. student of attendance obligations.


attendance intervention form.

3. Student who has maintained

satisfactory course progress and/or

has compelling circumstances (e.g.

bereavement, medical etc), and is at

risk of falling below 70% attendance.

Deliver a third warning letter reminding

student of attendance obligation.

4. Student has breached the 80%

threshold for required attendance.

4a. If course progress unsatisfactory

(see relevant doc no…)

4b. If no compelling circumstances

(e.g. sickness, bereavement etc)

Issue Final Letter with intervention to report

to PRISMS within 20 days.

5. Student who has maintained

satisfactory course progress or has

compelling circumstances (e.g.

bereavement, medical etc.), and, has

reached the maximum possible

attendance for whole course duration

at less than 70%.

Issue Final Letter with intention to report to

PRISMS within 20 days.

4. Related policies and procedures

� Course progress and attendance Policy

� Complaints and Appeals Policy

Telephone: +61 8 82126799



STUDENT TRANSFER REQUEST

A student Transfer Request refers to international student currently enrolled at UNI

who wish to transfer away from the institute to another or student who wish to enrol in

to UNI from another institution.

1. Students transferring in under the first six months of study

Overseas students are restricted under the National Code 2007 Standard 7 from

transferring from their principal course of study for a period of six months and, only

under certain circumstances can the student transfer their course in under six months.

This restriction also applies to any course packaged with their principal course of study.

2. Applying for a letter of release

Students can apply for a letter of release to enable them to transfer to another

eduction provider. But UNI will only provide a letter of release to students in the first

six months of their principle course.

3. Related policies, Documents


Telephone: +61 8 82126799



DEFERMENT, SUSPENSION AND CANCELLATION OF STUDY

1. Deferment of commencement of study requested by student

UNI will only grant a deferment of commencement of studies for compassionate and

compelling circumstances (refer to the Deferment, Suspension and Cancellation policy

for more details).

2. Suspension of study requested by student

Suspension means the course is halted for a limited period of time a limited period of

time after the student has commenced studying.

International students are only able to suspend their course for a period of less than

six months once they have commenced studying. Periods of suspension of longer than

six months will result in the cancellation of the student’s visa and will, therefore,

require the student to apply for their visa to be reinstated.

� Once the student has commenced the course, UNI will only grant a suspension of

study for compassionate and compelling circumstances.

� The period of suspension will not be included in attendance calculations for UNI

� International students who suspend their studies for more than 28 days are

required by DIAC to return to their home country unless special circumstances

exist (e.g. the student is medically unfit to travel)

3. Exclusion from class

UNI may exclude a student from class studies on the grounds of misbehaviour by the

student. Exclusion will occur as the result of any behaviour identified as resulting in the

Telephone: +61 8 82126799



institute’s student code conduct.

4. Institute of enrolment

UNI will cancel the enrolment of a student under certain conditions. Please refer to the

Deferment, Suspension and Cancellation policy(on UNI website for the conditions of the

cancellation of enrolment).

5. Student Advice

Deferment, suspension and cancellation of enrolment can have an effect on a student’s

visa as a result of changes to enrolment status. Students will be directed to contact the

Department of Immigration and Citizenship for advice.

6. Related policies, documents


� Code of conduct

Telephone: +61 8 82126799



COMPLAINTS AND APPEALS

Students are encouraged to discuss any concerns or difficulties with the staff members

or students in question. Students should contact the Administration Officer in the first

instance to attempt mediation/informal resolution of the complaints. If a student has a

complaints with his/her trainer or teacher, the student may choose to refer the matter

directly to the Director of UNI.

1. Internal (Informal)

If the difficulties cannot be resolved informally then the student should utilise the

Complaints AND Appeals procedure. At this point, the student should notify UNI in

writing of the nature and details of the complaint. All internal appeals processes will be

at no cost to the student or staff member.

2. External (Formal)

If complaints are not resolved after discussion with the Institute, students will have the

right to refer to an external agency at minimal or no cost.

3. Related policies, documents

� Student complaints form

� Complaints dealing procedure flow chart

Telephone: +61 8 82126799



RECOGNITION OF PRIOR LEARNING (RPL)/CREDIT TRANSFER

1. Recognition of Prior Learning (RPL) must be conducted according to

requirements of the AQTF2007. At the time of enrolment, students may apply to

have their skills and knowledge assessed for RPL. All RPL must be claimed via the

submission of the RPL forms. It is the student’s responsibility to complete the

RPL form completely and include all relevant evidence, certified if necessary.

2. Credit Transfer is the recognition of VET study which has been conducted in

Australia only. Credit transfer is for students who have preciously studied and

successfully completed one or more subjects containing the same competencies

as those offered by UNI for Credit Transfer.

Credit transfer assesses the initial course or subject that the individual is using to

claim access to, the destination course to determine the extent to which it is

equivalent learning outcomes, competency outcomes, or standards in a

qualification.

To apply for Credit Transfer students will need to submit certified copies of their

transcript prior to starting with UNI. Fees ($250) may apply if application is

submitted after the student has commenced with the institute.

3. Related policies, document

� RPL and Credit transfer Form

� Course outline

Telephone: +61 8 82126799



STUDENT ASSESSMENT POLICY

The purpose of the Student Assessment Policy is to describe the process and

requirements of assessment at UNI, including assessment design and student

assessment requirements.

1. Standard of work

Students will be provided with criteria for the completion of any assessment activity

including assignments, project, workplace activity, examinations or group activities.

Students should complete their assessment activity in-line with the set criteria. This

may include such activities as word processing standards, referencing, lay-out and

presentation methods of styles.

2. Assessment Dates

Student will be required to meet dates in a range of ways such as:

� Submission dates for assignments and projects

� Pre-determined assessment activities held within class times (i.e. debates,

presentations, group activities)

3. Re-Assessment

Reassessments are available to students who have not meet the course competency.

a. Re-sit for theory assessment: $50

b. Re-sit for practical assessment: $120

Telephone: +61 8 82126799



4. Extensions

Students who have compelling or compassionate grounds with valid evidence may

apply for an extension but this must be done before the assignment is due or as soon

as practicable and must be made with the appropriate forms. If the student is unable

to come into the institute to complete the appropriate forms then the institute should

be contacted on 0406880899 or via email [email protected]. If the student’s

request for an extension is successful, there will be no marks penalty for the period of

the extension.

5. Plagiarism (Cheating)

In the event of a student being found to have plagiarised or cheated in some way in an

assessment task, that student will be given a zero mark in that assessment task.

Similarly a student who fails to submit an assessment task will also receive a zero

mark.

The UNI director will deal with any dishonest assessments/examinations. Dishonest

assessments/examinations include:

� Deliberate copying or attempting to copy the work of other students with or

without their consent

� Deceitful conduct by submitting the work of another student

� Using or attempting to use information the trainer, institute or industry has

prohibited from use in that sort of assessment or prohibited by law.

� Plagiarism (i.e taking and using as their own, the thoughts and writings of

another with the intent to claim the work as their own)

6. Mark review Process

Students who are unhappy with their mark can request for a mark review, the review

Telephone: +61 8 82126799



period is 12 weeks after the completion of the course. A request for a mark review for

reasons of plagiarism will not be accepted.

7. Assignment Cover Sheet

Please see trainer for a copy of the assignment cover sheet.

8. Assessment kept by UNI

In order to meet a range of (external) auditing requirements UNI will be retaining

evidence of student’s work submitted. This may be in the form of, but not exclusive to:

� Keeping the originals of any examination papers

� Keeping the samples of assignments submitted

� Keeping photographic, video or audio evidence of projects, presentations,

interviews or work placement activities.

Telephone: +61 8 82126799



ACHIEVEMENT OF A QUALIFICATION

UNI issues a number of formal qualifications to students who have completed their

course of studies at the institute. For students who pass the course, they must be

graded as “competent” for each subject in the relevant course. This means they must

gain a PASS grade in all subjects before a qualification document will be issued.

CLASS TIMES/TIMETABLE

Each tem you will be issued with a class timetable and study programme.

A list of subjects will be posted on UNI website.

Please try to be on time for your class as lateness inconveniences fellow students and

staff, and reduces your attendance percentage which may affect your visa. (Please see

the Course progress and Attendance Policy)

1. Class rolls

Each class you attend has a separate class roll. The roll is marked by the class trainer

each day as a record of your attendance.

2. Enrolling for next term

Each term you are expected to complete the enrolment process in order to get your

timetable for the term. Enrolment for continuing student is available both online and

face-to-face.

Telephone: +61 8 82126799



RECORD MANAGEMENT

UNI maintains student records in hard-copy and soft-copy, all hard-copy student

records are kept on campus in a secure location and are accessible only to UNI

personnel.

All student files are kept in hardcopy and softcopy for 5 years after enrolment has

expired. Records of student records of student results, amendments to results,

qualification, statement of attainment and transcripts will be kept by UNI for 5 years

after enrolment has expired.

For privacy reasons information about a current or former student of UNI will not be

released to any one without written permission of the student unless where the

institute is legally required to release such information.

Telephone: +61 8 82126799



STUDENT ADMINISTRATION INFORMATION

1. Student card

All students in UNI will need a student card for access to the campus, the use of the

library, facilities etc. student cards will be ready to be picked up within 1 week of your

start. See Reception to collect your card.

2. Paying Fees

You have to pay your term fees before starting each term. Failure to pay your fees

when required will result in you being unable to obtain a timetable for study. If you do

not commence studies at the commencement of term as stated on your CoE, DIAC will

be notified and you may lose your visa.

Student 2011 2012

Class materials, hand-outs, internet As required As required

Student Card (New) $0 $0

Student Card (Renewal) $2 $2

3. Payment of tuition fees

Fees are reviewed annually and may increase.

Tuition fees do not cover the charge for accommodation, living expenses, textbooks,

stationery, equipment and external examinations. If fees are not paid by the due date,

a late fee may be charged. You will not be allowed into class if you have not paid your

tuition fees and this may lead to loss of attendance. Please keep your receipt as proof

of payment.

Telephone: +61 8 82126799



If you are having difficulty with your fee payments, you must speak to the director at

UNI. If you fall behind with your fees, UNI will report you to DIAC for non-payment of

fees.

Payments can be made by:

� Cash

� Cheques

� Bank draft/Money order

� Bpay

4. Refund Policy

Requests for refund must be lodged to the Director of UNI in writing, using the

Application for Refund Form available at UNI website.

a. For international student

If a visa application is rejected for a student applying for enrolment from offshore, then

the tuition fees will be refunded less $200 for administrative expenses.

If a student withdraws from a course more than 28 weeks before semester service

commences, less $450 of the semester’s fees will be refund.

If a student withdraws from a course 28 days or less before the semester service

commences, 50% of the semester’s fees.

After the commencement of course – No Refund

If a student’s enrolment is terminated after course commencement as a result of a

serious breach of student visa conditions or UNI’s rules then, the student will receive

no refund for the semester’s fees in which the enrolment has been cancelled and a

Telephone: +61 8 82126799



refund of no more than 40% if the subsequent semester. Any further semester fees

paid will be refunded in full.

Where a refund is approved by the Director and is not due to the institute defaulting,

UNI will make payment of refunds within 28 weeks of receipt of the application. The

refund will be deposited into the student’s bank account only.

b. Refunds after UNI default

If UNI defaults, then all monies paid less the application fee will be refunded to the

student within 2 weeks of the default day. UNI defaults if the course:

� Does not start on the agreed starting day

If the UNI is unable to fulfil its training obligations to complete a course, then the

student shall be referred to ACPET for ongoing training management at another RTO.

c. Refund general provisions

Where a refund is approved by the Director, and is not due to the UNI defaulting,

institute will make payment of refund within 4 weeks of receipts of the application. No

refunds will be paid to a third party (a person other than the student), unless the

student requests in writing that the refund is to be transferred to another bank

account. Student will receive a clear statement of refund explaining how the refund

was calculated. (This policy availability of the complaints and appeals processes, does

not remove the right of the student to take further action under Australia’s consumer

protection laws)

The refund policy is subject to review from time to time.

Telephone: +61 8 82126799



STUDENT SUPPORT SERVICE

1. Student service

Student service staffs are able to assist students with the followings:

To pay your fees Questions about home stay and

accommodation

For CoE To return applications to course variation

forms

Your OHSC Contact details for legal, medical or

emergency service

Appointments to see staff If you have a complaint to report

Woman Cultural support

Reception staff is able to assist with the following:

General enquiries Student card

To find UNI staff To make an appointment to see UNI staff

Check your course completion date To fill in a request form ( for a letter of

enrolment or to get other documents you

might need)

Change of address forms Mail sent to UNI

2. Complaint officers

Student should speak with compliant officer for the following:

� For intervention meetings

� To lodge an appeal against being reported to DIAC

Telephone: +61 8 82126799



3. Business and IT Questions

Students should speak to the following staff members for questions about the IT

courses (please make an appointment at reception):

Trainers Director

Questions about your IT Timetable Course exemptions ( Recognition of prior

learning/Credit transfer)*

Class Information Academic problems

General IT Questions Problems with your course

Course Information

Attendance issues

* must be done before the start of the IT term, fees may apply

4. Welfare (Academic & Counselling):

Student welfare is important to the staff at UNI. Our experienced welfare staff, Director

of Studies and teachers will assist students with educational matters or any enquiries

they may have. Students are encouraged to make an appointment with UNI welfare

staff if they require services such as:

� Academic counselling

� Welfare counselling

� Complaints

� Work placement

5. Learner Support (Tutoring)

This is should a student require additional tutorial assistance outside that which is

provided within the course, this must be arranged individually between student and

trainer.

Telephone: +61 8 82126799



6. Counselling

Hopefully, your time is Australia will be happy one. However, inevitable, sometimes

problems occur in your life that can’t be controlled. UNI understands that these

problems often feel worse when you are a long way from home and family. Therefore,

UNI Counsellor is available to talk through any problems you have, and to lend a

sympathetic ear. His name is Mukesh Kumar, if you would like to speak to him, please

feel free to make an appointment.

� Crises in your life (you own or your family’s)

� Difficulty in making an important decision

� Feeling depressed

� Feeling highly stressed

� Alcohol/drug abuse, gambling or other addictive behaviour that is seriously

affecting your health or social functioning, including your study.

7. Stress

Many things can happen in life, some good and some bad. If you have problems while

you are studying at UNI, the institute counsellor may be able to help.

8. Libraries

� City of Adelaide Library: Corner North Terrace and Kintore

Avenue, Adelaide SA 5000

http://www.slsa.sa.gov.au/site/page.cfm

� The University of Adelaide: North Terrance, Adelaide, SA 5000

http://www.adelaide.edu.au/library/

� University of South Australia: North Terrace, Adelaide SA 5000

http://www.unisa.edu.au/future/?gclid=CPrmoq6E-qUCFQH1bwodly3Jmw

Telephone: +61 8 82126799



9. Institute e-Library

The institute e-Library and email services are available for all students. Additional

resources are also available.

10. Student Notice Boards

Please check Student Notice Board regularly for important notices regarding your

course, examination, industry information etc.

FACILITIES

1. Photocopying Facilities

Student photocopies can be done through UNI reception. Please ask the receptionist to

make copies for you.

2. Computer Facilities

There are number of computers in the UNI and also provides Apple IMAC PCs around

the campuses.

LEGAL SERVICE

International students can seek legal advice in relation to immigration (visas),

discrimination and many other matters. Legal advice and assistance can be obtained

for free or at minimal cost. For further information please see below:

� Legal Aid SA can provide free legal advice by calling Law Access SA legal helpline

on 1300 366 424 (cost of a local call from within SA).

Telephone: +61 8 82126799



Website: http://www.lsc.sa.gov.au/cb_pages/legal_advice.php

� AHM private OSHC offers Free 24 Hours Emergency Advice and Assistance, this

service is only available for international students who are members of AHM

Private OSHC (Overseas Student Health Cover) call helpline 1800 006 745.

One of the many benefits of your Private OSHC membership is that you have access to

a 24 hours emergency telephone service which provides medical, legal and other

assistance over the phone, with the aid of an interpreter where necessary.

Service Include:

� Help with the costs of medical treatment

� 24 hour emergency service helpline 1800 006 745 for:

o Emergency medical assistance

o Stress and trauma counselling

o Interpreter service

� Online claiming services, any time of the day or night

� Informative web site www.ahm.com.au/oshc

HEALTH AND SAFETY AT UNI

1. OH&S

UNI has a number of policies to facilitate a safe and harmonious working environment

and to meet various statutory compliance requirements.

In brief, under our OH&S policy students:

� are required to take reasonable care of themselves and other in the institute;

� have a responsibility to co-operate with all healthy & safety provisions

� procedures and programs, as appropriate

� properly maintained facilities and equipment

Telephone: +61 8 82126799



2. SAFETY

Australia is considered to be one of the safest counties in the world. However, like in all

countries/major cities, undue risks should not be taken in Adelaide. For example:

� avoid poorly-lit areas at night time

� do not provoke undue attention to yourself with loud behaviour

If you are not familiar with Adelaide, or if you must travel at night, please travel with

friend. Also do not accept a ride in a car from someone you do not know, even if they

seem friendly or helpful.

3. Emergency Telephone Number ie Police/Fire Department/Ambulance:

� 000(from a landline)

� 112(from a mobile phone)

4. Fire Procedures

Study the emergency exit map in the classroom. If there is fire:

Follow your trainer to the allocated EXIT

Walk calmly out of the building and refrain from excessive talking

5. EXITS

Make sure you are familiar with the location of Exits at each of the campus. A map at

the back of classroom door will indicate the closest exist.

6. First Aid

Any personal injury sustained at the Institute must be reported immediately to your

trainer. A basic first aid kit is available for emergencies. Look for the green first aid

sign.

Telephone: +61 8 82126799



OVERSEAS HEALTH COVER

Overseas Student Health Cover is a Student visa requirement. You must maintain your

health cover for the period of your stay.

For those students who have just arrived in Australia on a Student Visa.

You can still see a doctor while you are waiting for your membership card to arrive.

You do not have to wait for your card to arrive before you see a doctor.

1. Medical Certificate

The institute will accept only certificates from registered medical and dental

practitioners. Certificates must include a provider number. Receipts from doctors are

not acceptable.

2. AHM Private OSHC-Free 24 hour emergency advice and assistant

AHM private OSHC offers Free 24 Hours Emergency Advice and Assistance, this

service is only available for international students who are members of AHM Private

OSHC (Overseas Student Health Cover) call helpline 1800 006 745.

LIVING IN ADLAIDE AND STUYING AS AN INTERNATIONAL STUDENT

Adelaide hosts over 15,000 international students and is known locally as the twenty

minutes city. Adelaide is recognized as a safe, clean city with fresh air and numerous

trees, parks and green spaces. It also has stunning beauty including wonderful surfing

beaches where you can walk and swim safety.

Within walking distance from UNI are many cultural, historical and commercial places

Telephone: +61 8 82126799



which form the very heart of the city.

1. Cost of Living

Adelaide is Australia’s most affordable capital city. International students will require

approximately $18,000 a year or about $340 a week to cover living expenses in

Adelaide. This is a rough guide only. Remember your living costs are separate to your

tuition fees.

Expense Estimated Cost

Temporary Accommodation $350-$500/week

Electricity connection Normally free with 1 year agreement

Telephone connection Normally free with 1 year agreement

Gas connection Normally free with 1 year agreement

Internet connection Normally free with 1 year agreement

Mobile phone and/or network sim card Normally free with 1 year agreement

Household items, e.g. furniture,

crockery, etc $100-$500

Transportation $100-$150/month

Textbooks & Educational Expenses $50-$200

Insurance-house, car, health Depends

TOTAL: $1,500-$3,000

2. Ongoing Expenses

Once you have established yourself in accommodation, you will need to budget for

ongoing costs. This is an example of monthly expenses you may have if you live in

SINGLE accommodation (costs will reduce if you are in shared accommodation)

Telephone: +61 8 82126799



Monthly Expense Estimated Cost

Rent (four weeks rent@$150/week) $600

Food (four weeks@$50-$150/week) $250

Electricity $30

Gas $30

Telephone $30

Internet $30

Mobile Phone $30

Transportation $100

Entertainment $100

Educational $100

TOTAL: $1400

3. Setting up a Bank Account

You can chose to open an account in any Bank, Credit Union or Building Society in

Australia. Do your research to get the best deal.

To open a bank account you will need:

� your passport ( with arrival date stamped by Australian immigration)

� student ID card

� money to deposit into the account ( this can be as little as $10)

4. Bank & ATM Locations

BANK WEBSITE

National Australia Bank www.nab.com.au

ANZ www.anz.com.au

Telephone: +61 8 82126799



Commonwealth Bank www.commbank.com.au

Westpac Bank www.westpac.com.au

St George Bank www.stgeorge.com.au

VISA

If you have a problem or question about your visa talk to the Senior Student

Service Officer or the Senior Marketing Manager or you can talk to the Department

of Immigration and Citizenship (DIAC) about your visa or other immigration

matters. Their office is located at: Level3, 55 Currie Street, Adelaide SA 5000

Under the ESOS framework as an overseas student on a student visa you have

responsibilities to:

� satisfy your student visa conditions

� maintain your Overseas Student Health Cover (OSHC) for the period of your

stay

� inform your provider if you change your address

� maintain satisfactory course progress

� if you are under 18, maintain your approved accommodation, support and

general welfare arrangements

For more information please refer to

http://aei.dest.gov.au/AEI/ESOS/Quickinfo/ESOS _FrameWork_pdf.pdf

1. Change of Address/Contact Details

Please make sure the institute always has a record of your current address and

telephone number.

Any student visa student who moves to a new address must notify DIAC and the

institute immediately. It is a requirement of your visa that you inform both. A change

Telephone: +61 8 82126799



of address form is available at reception.

If you change your residence, you must tell the institute what your new address is.

This is essential to help keep the student records up-to-date, so that if the institute

needs to send anything to you, it will be sent to the correct place. If you have a

student visa,

you also need to tell DIAC about your new address.

2. Working in Australia

a. Permission to Work

As of 26 April 2008, people granted student visas will automatically receive permission

to work with their visa grant. Most student visa holders will no longer need to apply

separately in Australia for permission to work. Please note that you will NOT be able to

work in Australia until the first official day of classes when the education provider

confirms your study commencement.

b. Working while studying

� you are not permitted to start work until you have commenced your course

of study

� you can work a maximum of 20 hours per week during the term and

unlimited hours when your course is not in session.

The Department of Immigration and Citizenship (DIAC) considers your course to be “in

session”:

� for the duration of the advertised semesters ( including periods when

exams are being held)

� if you have completed your studies and your confirmation of enrolment is

still in effect credited to your main course

Telephone: +61 8 82126799



c. Getting a Tax File Number

You must obtain a Tax File Number to be able to work in Australia. A tax file number

(TFN) is your unique reference number to our tax system. When you start work, your

employer will ask you to complete a tax file number declaration form. If you do not

provide a TFN your employment will be taxed at the highest personal income tax rate,

which will mean less money in your wages each week.

d. Taxation Returns

If you pay too much tax you are entitled to a refund. To get a refund you will need

to lodge a tax return. You can lodge online using e-tax(free), by mailing a paper tax

return, or by paying a registered tax agent to complete and lodge the return for

you. If you lodge by e-tax your refund will normally be issued within 14 days.

� Lodge online using e-tax at www.ato.gov.au

� For a registered tax agent visit www.tabd.gov

� Tax returns are lodged at the end of the Australian tax year (1July to 30 June

of next year)

Student handbook 2011 update18 feb

Documents

Transcript of Student handbook 2011 update18 feb