Student Finance ServiceChanges for 2009 Entrants

Contents

• Background• Principles of new service• Changes for 2009 entrants to HE• Timeline• Summary

Background

• End-to-End Review of Higher Education Student Funding in England

• Ministerial decision of 3rd July 2006

• Full responsibility and accountability given to SLC

• Gradual transfer of work from Local Authorities to be complete by 2010

Principles of new service

• Customer engagement• Simple & straightforward• Personalised• Efficient and joined-up• Flexibility and choice• Expert help when needed

Changes for 2009 Entrants to HE

• Centralisation of Student Finance Service for English-domiciled customers

• Application from September 2008• Links with UCAS application• Media campaign to encourage early application• Increased use of online and assistive technology

Changes for 2009 (continued)

• Prior Year Tax for all financial assessment• New Student Finance Contact Centre at Darlington• Introduction of enhanced Ready Reckoner – Bursary/Statutory

Support comparison tool• Removal of jargon, customer-focused language

Jan 08 Dec 08

Feb 08 Mar 08 Apr 08 May 08 Jun 08 Jul 08 Aug 08 Sep 08 Oct 08 Nov 08 Dec 08

Jan 09 Dec 09

Feb 09 Mar 09 Apr 09 May 09 Jun 09 Jul 09 Aug 09 Sep 09 Oct 09 Nov 09 Dec 09

Sep 08

09/10 IAG: Full promotioncommences

09/10 Enhanced online calculator available

09/10 Application cycle for new customers starts

Sep 09

10/11 Application cyclestarts

10/11 ‘My Fact Find’ goes live

Apr 0809/10 IAG: Raising awareness commences

First RegionalConsultants in place

Lingfield Point fit-out completed

The New Student Finance Servicefrom the Student Loans Company

May 0809/10 Policy changes announced

May 08

On-line HE courses system live

Dec 08

IAG reinforcementcampaign

Nov 08OFFA deadline for 09/10 access agreements

X = External milestone

May 0910/11 IAG Campaign commences

Apr 09

09/10 ‘My FactFind’ goes live

Oct 08

Paper application form available

Feb 09New contact centreIT system goes live

Jan 09Application cycle for Returners commences

Feb 09Higher Education Bursary and Scholarship System assessment commences

Jul 09

AY 09/10 change of circumstance notifications via HEI portal

Jun 08Official opening of Lingfield Point

Collection of 09/10 course data

Sep 08

FORMAL LAUNCH OF NEW SERVICE

Summary

• Application for 2009 entrants to HE available from September 2008• Personalised journey at earliest possible opportunity• Use of assistive technology to simplify the process and guide

students through it• Customer-focused, straightforward application process for all

students

Any Questions?