Student Council Project Roadmap - by Novo IT

Intranet application for incoming ordersA project roadmap18/04/2015

2 of 12 2015 SIA Novo IT

Table of Contents

A project roadmap

Table of Contents

Project Overview Problem description The proposed solution Target audience What determines success and failure

Stakeholders Project Manager Customer Service team IT department

Roles and use cases Managers/Project Manager Customer Service team IT department

User Interface Mockups

Appendix

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3 of 12All rights reserved

Project Overview

Problem description

Haynes Research Services Ltd. is a custom research institution used by thousands of clients worldwide. The company offers custom market research services via a heavily customised order form on their website. Currently all orders come in via email and have to be processed manually.

Processing involves:

1. Storing order details in Excel2. Contacting client to request further details3. Finding the most relevant researcher for the order4. Assigning him/her to the case5. Keeping the client updated6. Sending the final research to the client

Main problems faced at the moment:

Emails get lost, making it impossible to deal with the order Excel worksheet huge and difficult to share across the team

The proposed solution

An browser based intranet application needs to be built with the following requirements:

Membership system and a login page for existing users Order view, where orders coming in from the order form are shown Clicking on the order brings up the order details view

System should support a number of states that can be assigned to each order

Comments can be left on each order Old orders can be archived

Target audience

The intranet will be used by all company employees, but most of all the managers and customer service staff.

Project Budget: $50,000

Deadline: 13/10/2015

What determines success and failure

In a successful scenario, time is saved for internal employees as they no longer have to rely on incoming users and can instead use the intranet website to view and manage incoming orders.

If the website does not work or if it does not save any time for internal employees, the project cannot be considered successful.


Stakeholders

Project Manager

Will review and accept the final intranet site. Also represents the Manager users.

Contact: Betty Fardrough

Email: [email protected]

Phone No: 123 456 789

Customer Service team

Main day to day users of the website. The intranet needs to fit into their work-flow and assist it as much as possible.

Contact: Laura Watson


Phone No: 234 567 890

IT department

Responsible for maintaining and improving the final website.

Contact: Benjamin Medworth


Phone No: 123 456 788


Roles and use cases

Managers/Project Manager

Use Case Priority

Can view existing orders Critical

Can update order status Critical

Can comment on orders Critical

Can run reports Nice to have

Can Add/Edit/Remove system users Nice to have


Roles and use cases

Customer Service team

Use Case Priority

Can view existing orders Critical

Can update order status Critical

Can comment on orders Critical

Can run reports Nice to have

Can assign a writer to each order Nice to have


Roles and use cases

IT department

Use Case Priority

Can Add/Edit/Remove system users Critical

Orders can be exported to a CSV file Nice to have

Automatic backups Nice to have

Multi server support Nice to have


Figure 1

Log in page.

Anonymous users see this when accessing the intranet.



Figure 2

Incoming Order page.

This should automatically update when a new order comes in.

Order details can be accessed via the View Order link.



Figure 3

Order Details.

Clicking on the View Order link brings up this page.

Users can view order details and any comments attached to the order.

New comments can be added by clicking on the Add Comment link.



Appendix

This roadmap was carefully prepared by SIA Novo IT

http://novoit.eu/

We are a full service web development agency. Our experience spans most languages and frameworks used for web development.

Our technologies of choice are:

PHP (Symphony development framework) jQuery Twitter Bootstrap ReactJs

For a free quote please contact us at http://novoit.eu/contactus

or via email: [email protected]

Pulkveza O. Kalpaka Iela 35a/8Jelgava, LatviaLV-3001+371 268 007 [email protected]

A project roadmapTable of ContentsProblem descriptionThe proposed solutionTarget audienceWhat determines success and failure

StakeholdersProject ManagerCustomer Service teamIT departmentManagers/Project Manager

IT departmentCustomer Service teamUser Interface MockupsAppendix

Student Council Project Roadmap - by Novo IT

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