Stress- Personality Styles and EI

8/12/2019 Stress- Personality Styles and EI

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STRESSThe Impact of Personality Styles

and Emotional Intelligence

Adelaide University

Presented by :Kate Smith Trainee Psychologist, Rehabilitation Consultant,

Mental Health First Aid Instructor, Cert IV Trainer


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Overview

Personality Styles Emotional Intelligence


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What does personality have to do withstress?

Relationships within the workplace can causeor negate stress

Knowledge of how you perceive and areperceived by others can assist with your andothers happiness in the workplace

Knowledge of different personality styles canassist you to understand reactions from others


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What does personality have to do withstress?

Assessing your style and understanding others

Understand our own behaviour and that of others Appreciate that while people are different, everyone

has a value, strengths and special qualities People rarely set out to cause upset Helps to understand how others perceive you


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Style Grid

Many style tools / grids available in the marketplace Many models have 4 quadrants language varies but

methodology similar

Useful for understanding self, team dynamics andinterpersonal relationships Not a personality test Not an excuse for poor behaviour! No right or wrong style


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Steady Fast

TaskFocussed

PACE

PeopleFocussedORIENTATION

CONCEPTUALDetailed(here and now)

Big Picture(future)

COMMUNICATIONIndirect Direct

Style Grid Preferences


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Less Expressive (Task Orientated)

More Expressive (People Orientated)

Less direct More direct

SteadierMore detailed

FasterBig picture PACE

Behavioural Style Grid


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Less Expressive (Task Orientated)

More Expressive (People Orientated)

Less direct More direct

DIRECTOR Decisive Independent Efficient Intense

Deliberate Achieving

RELATOR Co-operative Friendly

Supportive Patient Relaxed Helpful

INFLUENCER Outgoing Enthusiastic Persuasive Humorous Gregarious Lively

4

3

2

10

10

9

8

7

6

50 1 2 3 4 6 7 8 9 10

Steady FastPACE

ANALYSER Serious Well-organized Systematic Logical

Reserved Factual

Behavioural Style Grid


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Strengths Overused

Independent Poor Collaborator

Results-oriented Bulldoze people

Forthright Abrasive

Practical Short-sighted

Director Strengths when Overused


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Strengths Overused

Prudent IndecisivePainstaking Nitpicky

Task-oriented ImpersonalSystematic Bureaucratic

Analyser Strengths when Overused


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Strengths Overused

Diplomat Conflict avoiderDependable Dependent

Supportive PermissivePeople-oriented

Inattentive to task

Relater Strengths when Overused


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Strengths Overused

Articulate Poor listenerFast-paced Impatient

Visionary ImpracticalFun-loving Distracting

Influencer Strengths when Overused


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Get to the point quickly in a clear and succinct manner

Speak in a fast pace

Be specific and dont over -explain or repeat yourself

Make direct eye contact

Minimize small talk

Be organised and well prepared

Focus on results to be achieved

Be punctual and stick to guidelines

Director: How to Connect


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Make direct eye contactPresent in an energetic and fast paced manner

Support your ideas with the opinions of people whomthey respect

Confirm any agreements made; follow up with a brief todo list so they remember what they agreed to do

Allow some socialising time in a meeting

Talk about experiences, people, opinions and facts Ask about their gut feel

Maintain balance between fun and reaching objectives

Influencer: How to Connect


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Less intense eye contact preferredSpeak in a moderate pace with a softer voice andmoderate tone

Seek their opinions and ideas: then listen

Try not to counter their ideas with logical argument

Allow time, and thus reduce pressure, for them tomake a decision

Encourage them to express their concerns withoutyou getting upset with them

Aim for mutual agreement on work goals andcompletion dates

Relator: How to Connect


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Be more formal in your speech and mannerDo not speak in a loud or fast paced voice

Present the pros and cons of an idea along withoptions

Follow up in writing

Be punctual

Present information in an organised, planned andcomprehensive manner

Accept that risk taking options are not alwayswelcomed

Analyser: How to Connect


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Bully? Have a good vacation. Ive decided not to give you your bad news until you get back.


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Emotional Intelligence
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Emotional Intelligence is a form of social intelligence thatallows us to monitor and shape our emotions and those ofothers.

(Wood et al 2004)

The ability to:

Recognise emotions

Understand emotions

Regulate emotions Use emotions

(Mayer and Salovey 1990)

What is Emotional Intelligence?


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P e r f o r m a n c e

SelfAwareness

SocialAwareness

Self Others

SelfManagement

RelationshipManagement

A c t i o n s

A w a r e n e s s

ei

EI Competency Framework


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Self Awareness:Knowing ones internal

states, preferences,resources and intuition

Social Awareness:

Empathy referring to

awareness of othersfeelings, needs and concern

Self Management:

Managing ones internalstates, impulses and

resources

Relationship Management:

Relationship managementincluding desirableresponses in others

Personal Competence: Self Social Competence: Others

A w a

r e n e s s

A c

t i o n s

EI Competency Framework


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Knows Oneself (Self Awareness) Recognises how their feelings affect themselves and others Has a deep understanding of their own strengths,

weaknesses, needs and drives Manages Feelings and Impulses (Self Management)

Controls bad moods and emotional impulses

Chooses words carefully and avoids hasty judgements

Creates an environment of trust and fairness

An Emotionally Intelligent Person


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Understands social dynamics (Social awareness) Knows how people are feeling Appreciates different peoples points of view

Understands how organisations work Advanced Socially (Relationship Management)

Helps people improve Is a leader: provides clear direction and creates a

motivating climate for others Is an excellent persuader Brings conflict into the open

An Emotionally Intelligent Person


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Take Home Messages

Some aspects of stress management arewithin your capacity

Build your Emotional Intelligence Be aware of and appreciate individual

differences

Seek assistance through CHG as required

Stress- Personality Styles and EI

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