Streamline Communications Support

Streamline Communications Support

Unify Managed Services

Copyright © Unify GmbH & Co. KG 2014. All rights reserved.

Most IT organizations devote 65% or more of their budget to “keeping the lights on”.

How can you shift more resource to growth and innovation projects?


We manage support so you can manage innovation

• Flexibly out-task/out-source communications/UC support

• Multi-vendor environments

• 24/7 monitoring

• Global support desk

• Consistent SLAs

• Lower operating costs

Unify Managed Services

Unify is a global service provider offering ITIL® based Managed and Professional Services in over 100 countries worldwide. This gives us the ability to offer cost effective and globally consistent service level agreements for multi-national customers with a heterogeneous technical environment.


Why Managed Services?

Proactive service delivery ensures availability so you can focus more resource on innovation projects



Cost transparency reduces cap-ex and infrastructure costs



Reduce risk by having experts manage your communications network to a consistent standard worldwide



Flexible and smooth migration to advanced technology



Tailored service solutions to fit your needs and objectives


What can you expect?

• Consistent, excellent support worldwide

• Lower operating costs (20% to 30% is common)

• Lower risk of down-time

• A trusted advisor and partner*

• More resource for innovation projects

*Unify is a winner of the Nemertes Research Trusted Advisor Award 2013

http://sales.openscape.com/nemertes_wp_EN/form/.ashx


How can we help you?Custom and packaged services

Global service desk Multi-vendor services Transition management

Configuration management Change management Remote repair

Service level management Release management Parts provision

24/7 system monitoring Remote back-up and recovery Flexible reporting

Remote moves & changes Software patches/updates Software assurance

On-site support Spare parts Security equipment monitoring

Mobile device management Strategy consulting Service process design


Our global services infrastructure ensures excellence, efficiency & predictability

• Multi-lingual front end support

• Web, email, phone access

• Over 30 languages

• Secure NOC

• Network fault monitoring

• Remote diagnosis and resolution

• High level support

• Technical design

• Global architecture solutions

Global Service Desk Technical SolutionsNetwork Operations

ITIL-based portfolio, tools and delivery processes


Key Facts

• Available in over 80 Countries

• 1 million enterprise customers

• 28 million voice ports supported

• Over 2,000 certifications to support complex solutions


Explore your options

What’s your perfect solution?

Call us: US: (800) 765-6123UK: 0800 158 5236 Learn more: www.unify.com

http://www.unify.com/

Streamline Communications Support

Technology

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