StraVis Enterprize Solutions - Healthcare Analytics and Balance Scorecard
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Transcript of StraVis Enterprize Solutions - Healthcare Analytics and Balance Scorecard
www.StravisSolutions.com © 2015 StraVis Enterprize Solutions
StraVis Enterprize Solutions
Healthcare Analytics and Balance Scorecard Healthcare and Life Sciences Practice
4 © 2015 StraVis Enterprize Solutions
HOSPITAL - KEY PERFORMANCE INDICATORS
First Tier
Second Tier
Third Tier
• Patient Service
• Clinical Outcomes
• Teaching and Research
• Technology
• Medical Staff Reputation
• Physician Relationships
• Financial Stewardship
• Facilities
5 © 2015 StraVis Enterprize Solutions
INPATIENT FLOW KPIS
1. Inpatient raw mortality rate
2. CMS core measures
3. Harm events per 1,000 patient days
4. Bed turnover
5. Readmission rate
6. Occupancy rate
7. Average length of stay
8. Average cost per discharge
9. Patient satisfaction
6 © 2015 StraVis Enterprize Solutions
PATIENT SERVICE KPIS
1. Patient Satisfaction Index
2. Patient Profitability Score
3. Patient Retention Rate
4. Patient Lifetime Value
5. Patient Turnover Rate
6. Patient Engagement
7. Patient Complaints
7 © 2015 StraVis Enterprize Solutions
REVENUE CYCLE KPIS
1. Total operating margin
2. A/R days due to coding
3. Total A/R days outstanding
4. Total A/P days outstanding
5. Cash receipt to bad debt
6. Claims denial rate
7. Days of cash on hand
8 © 2015 StraVis Enterprize Solutions
FINANCIAL PERFORMANCE KPIS
1. Net Profit
2. Net Profit Margin
3. Gross Profit Margin
4. Operating Profit Margin
5. EBITDA
6. Revenue Growth Rate
7. Total Shareholder Return
(TSR)
8. Economic Value Added
(EVA)
9. Return on Investment
(ROI)
10. Return on Capital
Employed (ROCE)
11. Return on Assets (ROA)
12. Return on Equity (ROE)
13. Debt-to-Equity (D/E) Ratio
14. Cash Conversion Cycle
(CCC)
15. Working Capital Ratio
16. Operating Expense Ratio
(OER)
17. CAPEX to Sales Ratio
18. Price Earnings Ratio (P/E
Ratio)
15 © 2015 StraVis Enterprize Solutions
Hospital Balance Scorecard Measures
Sr.No. Description MeasureNational
Median
Lower
Benchma
rk
Upper
Benchma
rk
100 Clinical & Business Processes (Internal Processes) 101 Contractual Allowances
102 Bad Debt Expense
103 Net Days in A/R
104 Unbilled A/R
105 MD Engagement Index
106 Average Age of Plant
107 Falls: Acute Care
108 Falls: Swing Beds
109 Medical Error Rate
110 ER Wait Time
111 Responsiveness
112 ACE Inhibitor Delivery
113 Beta Blocker Delivery
114 Antibiotic Delivery
115 Aspirin Delivery
16 © 2015 StraVis Enterprize Solutions
Hospital Balance Scorecard Measures
Sr.No. Description MeasureNational
Median
Lower
Benchma
rk
Upper
Benchma
rk
200 Community & Providers (Customer) 201 MD Loyalty Index
202 Time t Treating Provider
203 Courtesy & Respect
204 Patient Engagement
205 Inpatient Satisfaction
206 Emergency Department Satisfaction
207 Patient Access Index
300 Finance (Financial) 301 Operating Profit Margin
302 Days Cash on Hand
303 Commercial Mix
304 Net Revenue Increase
305 Cost Per Patient Day
306 Salary & Benefit Expense
307 Nursing Staff Productivity
400 Learning & Growth 401 Nursing Staff Turnover
402 Staff Turnover
403 Staff Loyalty Index
404 Medical Error Policy
405 Staff Training Dollars
406 Access t Training
407 Mission Index
408 Staff Engagement Index
17 © 2015 StraVis Enterprize Solutions
Our Contact Details
MJR Arcade, 4th Floor, Madhapur, Telangana-500081 Mobile: +91-9618522221, Desk : +91-60028112
Mayank Gour CEO – APAC, India & Middle East
2262, Petworth Court, Unit 202 C Phone : 1 (630) 800 6071, Fax : 1 (630) 689 9455
Ram Rishi President & CEO