We’re theCustomer Experience Management Professionals

Stratus provides customized solutions for connected businesses who need to engage customers and comprehend data beyond the traditional call center.

Expand Your Reach. Increase Your ROI.

Our customer experience professionals become your brand advocates with real-time multi-channel engagement tools.

Industries we serve

• Communications• Direct Response• Education• Financial Services• CRM

• Healthcare• Hospitality• Retail• eCommerce

Multichannel Contact Center

Our multichannel apporach enables you to meet your customer where they choose. We provide custom solutions from high-touch call center services to social media managed services for the same hourly rate.

Our products and services include:

Social Engage CRM Chat Email VoiceCommunity

Our services focus on generating new revenue and building loyal customers.

Customer Experience Management

Our technology enables you to:

• Monitor web forums, review and rating sites, blogs, traditional news sources, and social networks• Evaluate brand and product sentiment based on what audiences are doing, saying, and sharing online• Analyze customer behavior and purchase decision processes, helping to build effective strategies across all levels of your organization• Engage audiences at their point of need

Engage Social Media Suite

Our proprietary social monitoring and analytics suite connects our clients to their customer’s online conversations in real-time.

Our social media services include:

• Brand monitoring• Reputation management• Support community moderation• Real-time customer care• Lead generation and acquisition• Corporate compliance and governance• CRM integration• Analytics & insights• Mention response and engagement

Transform the contact center experience by activating our representatives to provide real-time services.

Social Media Management Services

Our voice services include:

• Full service call center• Multilingual: over 181 languages • Inbound capabilities• Outbound capabilities• IVR• Click to call• VOIP• CRM integration • Custom reporting• US-based customer experience professionals

With over 20 years of experience, our US based contact centers provide 24/7 access to Multilingual customer experience professionals and high touch voice services.

Voice

Our chat services include:

• Live customer support • eCommerce sales assistance• Customer website integration• CRM & helpdesk integration• Unobtrusive user experience • Full text transcripts

Reduce call volume, provide real-time support and convert web traffic into customers with live chat.

Chat

Our email services include:

• Set, manage and track customer experiences• Automate service processes• Pre-empt customer inquires• CRM & helpdesk integration

Email is the mainstream. Our email response is immediate and guaranteed to assure customers that their need has been acknowledged and service is only a few moments away.

Email

• Develop, track and measure customer relationships on a personal level• Track inbound / outbound sales activities• Integrate with social, chat, and email services• Custom reporting• Integration with legacy systems

Get closer to your customers, clients or sales prospects. Organize, automate and synchronize business operations across your organization.

CRM

Redundancy

• Telephone Carriers• Internet Providers• Hardware Components• Software Servers• Least Cost Routing

Cloud Hosted IVR

Customer Proprietary NetworkCPNI Compliant

Platform

Security & Confidentiality

• Backup power via UPS and generators• Internet connection delivered through multiple Tier 1 providers• Data Storage back-up regularly, full and incre-mental backups with two data centers• Firewalls, antivirus and IT sercurity policies

Payment Card Industry Compliant

AllAgentsSecurityClearanceCertified

Restricted Access to operational areas

Disaster Recovery Plan Awareness

Stratus Contact Center8401 Datapoint, Suite 1000San Antonio, TX 78229 USA

Corporate HQ5000 Sawgrass Village Circle, Suite 30Ponte Vedra Beach, FL 32082 USA

Headquartered in Jacksonville, FL with US-based facilities in Atlanta, Dallas, Fort Lauderdale, with multi-lingual contact center operations in San Antonio.

US Based

Ft.LauderdaleOffice3230 West Commercial Blvd., Suite 360Oakland Park, FL 33309 USA

DallasOffice14180 Dallas Parkway, Suite 300Dallas, TX 75254 USA

We have more than 20 years of success in enabling companies to provide customizable contact center solutions and emerging technologies to meet the rapidly changing needs of customers.

Experience Matters

Our clients include

Stratus use the right blend of technology and professionalism to amplify your core commitment to creating better experience for your customers..Let us help design a custom program to extend your reach beyond traditional call center with measurable increase in your return on investment.

• Measurable Return on Investment• Over 20 Years of Experience• Domestic Contact Center• Proprietary Social Media Monitoring, Engagement and Analytics Suite• Multilingual customer experience professionals

Why Stratus?

Expand Your Reach. Increase Your ROI.Greet your Customers where they choose.

Thank You

Eric Sherman, VP Business Development

Office: 954.796.4900Mobile: 954.684.7777

eric.sherman@emailstratus.com

Stratus Contact Solutions10881 NW 67th PlaceParkland, FL 33076