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SPRING 2010 • Vol. 10, No. 2

2 Stratton Report

3 Print/Digital Mix

4 Trendsetter Q&A

7 Going Mobile

A uditing your member communications without soliciting member feedback is like writing a review of your own restaurant. The

cook always likes his own food. But what about the people digesting what you’re dishing out? Without member insights, do you really know what they want, what they use, and what matters to them?

A communication audit is a big picture look at member communications and the market in which they operate. And it’s more than just reader feed-back. It includes a scan/assessment of all member communications; identification of communication challenges, barriers, and opportunities; environ-mental scan (competitive market review); and anal-

C o m m u n i C a t i o n a u d i t s

Essential Ingredient— Know What Questions to Ask Studies of member communications require direct feedback from your audiences

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TEST YOUR KNOWLEDGE:

1 How much does the new

3G iPad weigh?

2 Which American book

was the first novel written on a typewriter?

3 In the top U.S. markets,

what percentage of adults read newspapers?Answers on page 2.

STATS

TRIVIA

INSIDE

58% Associations pro-ducing podcasts that use them for

professional development and education.

400 million Number of active Facebook users

in early 2010—meaning they access it at least monthly.

77% YouTube visitors who plan to watch just one video but

end up watching several.

Hitting up advertisers to support association anniversaries and other events is fairly pedes-trian. But what isn’t so commonplace is devel-

oping original, exclusive advertising opportunities that last well into the future.

When the Electronic Transactions Association (ETA) began plotting its 20th anniversary festivities, media opportunities were a critical part of the com-memoration. Not only would the trade association’s magazine and newsletter feature year-long anniversary coverage; innovative marketing opportunities would be offered as well.

It worked. Advertising in the official conference issue of Transaction Trends (April 2010)—ETA’s flagship magazine—was up 50 percent from the prior

n o n d u E s R E V E n u E G E n E R a t i o n

Selling the CelebrationAdvertisers and sponsors underwrite major milestones with one-time deals that pay off long after the party ends

250 millionNumber of unique visitors that YouTube, Facebook, and MySpace receive each month.

See CELEBRATION, page 5

See ESSENTIAL INGREDIENT, page 6

Social Media

Stratton’S

S u m m e r 2 0 0 2

Stratton’S

Smart PublishingStratton’s Smart Publishing is designed to provide publishers, editors, market-ers, and other business professionals with strategies to meet today’s print and electronic media challenges. The publication is free.

Publisher: Debra J. Strattondstratton@strattonpublishing.com

Contributing Editors: Angela Brady, Marlene Hendrickson, Josephine Rossi, Carrie WoodDesign: Janelle Welch

Stratton Headquarters5285 Shawnee Road, Suite 510Alexandria, VA 22312-2334Phone: 703.914.9200Fax: 703.914.6777pubpros@strattonpublishing.comwww.strattonpublishing.com

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© Copyright 2010, Stratton Publishing & Marketing Inc.

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Start your own subscription. Visit www.strattonpublishing.com to sign up to receive Stratton’s Smart Publishing. Or contact Marlene Hendrickson at mhendrickson@strattonpublishing.com.

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TRIvIA ANSWERS from the front page: 1. The iPad weighs 1.5 pounds. 2. The Adventures of Tom Sawyer 3. 78 percent.

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Much has been written about the art of the corporate makeover

and the importance of polishing your image, putting your best foot forward, and other axioms for success. But BusinessWeek’s recent relaunch as Bloomberg

BusinessWeek is a perfect example of how publish-ers and other business enti-ties can’t rely on a seemingly strong brand

to guide them through the inevitable economic ups and downs, such as our own publish-ing evolution—or more like a revolution. Even the most recog-nizable brands—The Wall Street Journal, McDonald’s, Coke—are updated periodically, whether

s t R a t t o n R E p o R t

What Does Your Image Say About You?BusinessWeek’s relaunch provides insights for association publishers on the importance of reimagining your image and reconsidering how to reengage readers

due to changing market dynam-ics, new audiences, new technolo-gies, declining resources, or some other factor. It’s a good reminder to all of us that publishing in this day is a dynamic business and we need to continually reexamine and update our image.

Go Beyond a RedesignPlagued by advertising declines, loss of readership, and competi-tion from robust online resources, BusinessWeek had watched its pages grow thinner and thinner, while its reputation as a safe, but solid, business publication for CEOs failed to engage new read-ers. Bloomberg’s purchase of the title provided new resources and an excuse for a major makeover.

The first step: Rebranding the publication with the Bloomberg name to add some cutting-edge financial reporting cache as well as a contemporary design, higher frequency, bigger folio, shorter articles but more of them, and heavier paper stock.

The magazine’s Web site describes the new image this way: “Combining the innovation and scale of Bloomberg with the insight and depth of BusinessWeek. Timely, because it has to be. Organized, because there’s enough chaos out there. Efficient, because you don’t have time to waste. With some fun, too, because you don’t need any more homework.”

Now, that’s a well-thought-out publication vision statement. The magazine will do what it does best—tell stories—inside a new, updated design that supports the content.

So what does your image say about your publication?

As the Bloomberg BusinessWeek example shows, recreating your image isn’t just about redesigning the magazine. A magazine image adjustment requires a hard look at how readers view your publica-

tion and what it actually delivers. Specifically, what value does it provide to readers? If you asked them to describe it, what would they say? Are you timely, cutting edge, thought provoking, consid-ered “must read” for success?

As the publishing world spins madly around us, take time to seriously consider your image, control and shape it, and relaunch it for this new publishing world in a way that makes sense to your organization, works for your read-ers, and acknowledges that readers’ needs and views are continually changing over time.

While your image may have resonated with yesterday’s readers, what does it say to tomorrow’s? That’s one of many questions that

should be behind every good rede-sign or image makeover. We typi-cally ask our clients just that when we work with them to reposition or redesign their magazines and newsletters or launch new digital options and Web sites. And while they may knock on our doors for just a redesign, that process often turns into a complete relaunch and a full-on examination of the organization’s vision for the publi-cation and all-important brand.

Take Stock of Your ImageAsk yourself a few questions to determine whether your publica-tion—whether print or digital —needs an image adjustment.n Does the design look dated? Does it lack a contemporary edge? Does it cater to today’s skim and scan reader with little time for pro-fessional reading?n Are other publications grabbing more and more of your market share?n Is content entertaining as well as informative? They don’t have to read it; they need to want to.n Does the voice/tone reflect the current and future readership?n Do the look and tone reflect the

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organization’s image and brand?n Are you engaging readers in an ongoing conversation and antici-pating their needs before they are even aware of them? n Is there an opportunity to iden-tify the publication with another strong brand (as BusinessWeek did with its new owner)?n Have you conducted reader feedback research in the last two years? And if so, have you used the data to remake your editorial calendar rather than covering the same topics every year?

Critically examining your image isn’t for the faint of heart. But if you approach an image makeover as an opportunity to tap new audi-ences and reengage older ones, you may find the process to be a pleasant one.

Maybe your publication just needs some swagger. As Bloomberg BusinessWeek Editor Josh Tyrangiel says on the maga-zine’s Web site, “This is a com-prehensive magazine with a slight bit of swagger.”

Think about what would give your publication some swagger.

Take time to seriously consider your image, control and shape it, and relaunch it for this new publishing world.

What’s New at Strattonn ‘Pace’ Yourself. For the 7th year, Stratton Publishing and the Angerosa Research Foundation are sponsoring a team of Angela’s Pacers to walk or run in the 2010 Susan G. Komen Global Race for the Cure, June 5. Join us by registering online at http://glob alrace.info-komen.org (search for team ‘ARF’). Once you sign up, we’ll send you more information about race day!

n Online Redesign. Stratton Publishing & Marketing recently redesigned the Web site dedi-cated to Learning By Design, the company’s award-winning magazine published in partner-ship with the National School Boards Association, Alexandria, VA. The newly designed site

features expanded news coverage of education design excellence, in-depth case studies, and profiles of the nation’s best educational facility design projects. It also features the magazine’s interactive digital edition, which launched in May. Check it out at www.learn-ingbydesign.biz.

n We’re Digital. This issue of Stratton’s Smart Publishing also is available in digital format. The new electronic version features the same invaluable tips, publishing solutions, and industry trends as the print ver-sion, but in a cool new format. Sign up on Stratton’s home page to receive upcoming digital issues for free: www.stratton publishing.com.

At the most recent gath-ering of the Coalition of Education Association

Publications (CEAP) in Washington, D.C., Wendy Mann was like a veteran gen-eral, rousing the troops as they

stared down their next battle. Her words of encour-agement: “Nothing that you do right

now needs to die; it just needs to change.”

Mann, director of com-munications for the National Telecommunications Cooperative Association (NCTA) in Arlington, Virginia, was the lead presenter on the topic of integrating print and electronic content. NCTA has effectively moved some of its content to electronic-only for-mat, while also maintaining a high level of print service to its members in rural areas.

Here’s what Mann said: Print isn’t dead. This is

especially true for NCTA members, Mann notes. Many NCTA members are men in their 50s and 60s who work in rural areas, and they’ve told

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d i G i t a L p u B L i s H i n G

Print/Digital Publishing Sweet SpotVeteran publisher reveals the secrets to effective print/electronic content integration

the organization that they value the flagship magazine, Rural Telecom, in print. But the print magazine also has a rich online presence (www.ruraltelecom.org) that features new online-only content that is strategically posted between the print magazine’s bimonthly frequency. The con-tent drives traffic to the Web site, keeps information timely, and also serves the more electronic interests of younger members.

Beware cost-cutting. Don’t just start slashing expenses for short-term relief, Mann warns. Ensure you know which com-munications pieces your cus-tomers value most, and in what format. NCTA, for example,

pulled association-specific news and the president’s message out of the print magazine and turned them into less-frequent electronic publications.

Heed the king and queen. If content is king, then ease of use is queen. Achieving an effective print/electronic mix is not as simple as just throwing content up on a Web site or blast e-mail. Online readers are quicker to click away than print readers are to put down a maga-zine. You don’t have to start from scratch in most cases, but you do need to make print con-tent appropriate for online use. Rural Telecom online is a good example, though much of the

content is password-protected for members.

Chunk it out. Building on the “appropriate for online” tip, Mann recommends “microchunking” your content as a major print/electronic integration strategy. This could also work as a marketing tool. For example, rather than pub-lishing an entire book online (in whatever format), strategi-cally select a book chapter or several chapters that address a specific issue that’s important to your customers. Not only are you providing a focused information solution for them, you’re repurposing mate-rial that could eventually be repackaged and sold at a lower price point.

Educate customers. NCTA had an 18-month communica-tions plan to ease its members away from certain print pub-lications that moved to elec-tronic formats. At the end of that time period, only one of the organization’s 560 locally owned and controlled telecom cooperatives contacted NCTA with concerns.

For more about CEAP, contact Jay Goldman at the American Association of School Administrators (jgoldman@aasa.org).

n Catch Us on the Road. Stratton will be a sponsor of the 2010 Association Media & Publishing Annual Meeting, June 14-16, at the Capital Hilton in Washington, D.C. While you’re there, be sure to stop by our booth at the expo hall and check out our new sum-mer ad campaign. For more details, visit www.association mediaandpublishing.org.

And, Debra Stratton will be speaking August 22 at the 2010 ASAE Annual Meeting in Los Angeles. She will be presenting Digital Dynamics: The New Look of Publishing to help attendees understand how digital innovations are transforming the way we communicate. The interactive session will explore how to leverage electronic media in publications, identify tips for building a member-focused print/electronic strategy, and share best practices. For details, visit www.asaecenter.org.

Mann

S t r a t t o n ’ S S m a r t P u b l i s h i n g

Spend just 15 minutes with Gary Rubin and you know he’s passionate

about publishing. The Angerosa Research Foundation Publishing Trendsetter is modest about the 2010 honor. In fact, Rubin, chief publishing, e-media, and busi-ness development officer for the Society for Human Resource Management (SHRM), gives much of the credit for SHRM’s reputation as a publishing inno-vator to an organization-wide culture of empowerment and creativity, and an extraordinary team. But it’s clear that Rubin’s thirst for discovery has fueled the endeavors he’s championed and put him in the Trendsetter seat this year.

Smart Publishing recently spoke with Rubin about his approach to the work he loves and what lights his creative fire.

Smart Publishing: You’ve been able to boldly launch initia-tives in areas that other organiza-tions may approach timidly—Web 2.0, for example. How are you able to make that happen?rubin: It’s a combination of things: an environment at SHRM set from the top and hiring the right people that have the ability to do the work. I’m a lucky guy to work in an orga-nization that supports creativity and then doing things that are

out of the norm, and to have an amazing team of top-notch pros who get things done. I have an embarrassment of riches, really. I feel very, very lucky.

Smart Pub: Clearly, new media platforms have changed how associations communicate. What is the next big thing? rubin: I think the next big thing is magazines. Yes, really. Magazines. The death of maga-zines has been hugely overblown. I am more excited about maga-zines than ever before, but the old way of delivering them on dead trees and with letter carriers in mailboxes is rapidly coming to a close. The new area of digi-

Q&A: Gary Rubin’s next Big thingUp close with the Angerosa Research Foundation’s 2010 Publishing Trendsetter

tal development of magazines is very exciting. It plays right into magazine publishing’s hands and what we’re good at, which is putting together great stories in a logical manner and with beauti-ful art direction and images that enhance the experience.

The iPad and Kindle are just bridge technologies and are only relevant to the extent that they point the direction. The real battlefield is a way of think-ing about content—about not thinking in terms of mediums but as stories.

They’ll still look like maga-

zines, because they still will be magazines—just better. You’ll still turn pages. But the art isn’t limited to photos and illustra-tions. It can be full motion video and interactive—things not currently in magazines’ toolbox because print holds them back.

Smart Pub: So you aren’t talking about the current tablet technology, but something new that hasn’t been developed yet. When we see it, you think we’ll embrace it, despite what genera-tion we come from?rubin: Right. The technol-ogy that preceded the iPad was clunky, and the iPad by itself isn’t what we’re talking about

either—although I believe that the iPad is a clear game changer. What I am talking about is how irrelevant paper will be in the near future.

One thing that I am very excited about with this new tech-nology, and the technology that will follow, is that intimate rela-tionship between the reader and content is maintained. Unlike reading content on a computer, with these new tablets, you consume content by holding it in your hands so the personal bond between the reader and the magazine is preserved.

Smart Pub: Your organiza-tion has a huge membership base and circulation, which means you’re perhaps better able to capi-talize on new media and launch new initiatives. But what about smaller organizations? What advice would you offer?rubin: SHRM is a big orga-nization. But it has the same challenges as other organizations, just on a larger scale. Bigger dol-lar amounts may be at stake, but everyone has to manage doing the work and innovating with finite resources. Driving creativity and doing new things is exciting. If you don’t think something’s possible, you’re probably right. But a good idea is just the begin-ning. You have to articulate a really good reason for doing x, y, or z, and you need to build a real tangible business case for what you are proposing.

But that said, there are so many things worth doing that don’t require a lot of capital. You have to believe it’s possible.

Smart Pub: How do you find inspiration?rubin: I think doing business is a lot of fun and very interest-ing. The concept of work-life balance, for me, is irrelevant; it’s work-life blending. If you like what you do and actively engage in the world around you, conversations will happen that create ideas. That’s exciting.

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I think the next big thing is magazines. Yes, really. Magazines. The death of magazines has been hugely overblown.

First job: “My first real job was as an NBC page in Burbank, California.”

Family time: “I am very happily married to a woman who is far too good for me—at least that is what she tells me, and over the years, I have gradually come around to her way of thinking.”

Good eats: “We love Taqueria Pablano—a little Mexican restaurant in Alexandria, Virginia.”

Free time: “When I am not working, I am spending time with my wife on our sailboat Solitude.”

Must-see TV: “Arrested Development. I know that it’s off the air, but at our home it still lives on via DVDs.”

Getaway: “Anywhere the wind blows us—as long as it’s warm.”

Gadgets: “I am a sucker for sailing electronics, mostly navigation equip-ment, and my iPod. iTunes is the most amazing thing. Rediscovering our music collection (we have several thousand CDs), because everything is so easy to categorize, is pure joy.”

Getting Personal

Celebration from page 1

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year. Plus, bundled plans that included electronic offerings added additional revenue and introduced new advertisers to ETA. Advertising for the next two issues was well above 2009 results as well—evidence that the packages are still paying off.

Pretty PackagesWhile the typical congratula-tory ads were part of ETA’s 20th anniversary package, the Transaction Trends sales team also created an original adver-tising opportunity dubbed Benchmark Builders. “Any 20th anniversary is a benchmark event,” says Sharon Miro, ad sales manager for Transaction Trends and Fox Associates at the time. “This tag name implies an exclusivity and value that goes beyond the normalcy of the word sponsors.”

To ensure exclusivity, only five advertisers could be Benchmark Builders. Advertisers received an array of assets in exchange for their money, including a presence on the official timeline published in the April issue of Transaction Trends and a special Benchmark Builder button/slug on their display and electronic ads.

Because Benchmark Builders

included an electronic compo-nent, advertisers that may not have considered online ads are experiencing the benefits of this medium.

“These revenues will continue to pay off later,” says Miro. “The inte-grated package deals are critical to help move pub-lishers from just print to a print/digital mix.”

Icing on the CakeIn some cases, outside money can cover the entire cost of an anni-versary project. The American Academy of Orthopaedic Surgeons (AAOS) raised $2.3 million from the orthopaedic industry, pharmaceutical companies, individuals, and organizations to fund a major 75th anniver-sary commemoration.

AAOS’s multimedia proj-ect, “75 Years of Orthopaedic History,” tells the story of orthopaedics through live inter-views, audio/video, articles and photos, exhibits, and more. It won ASAE’s 2009 Gold Circle Award for Innovative Communications by organiza-tions with operating budgets over $2 million.

Party PlanningIf your organization is star-ing down a major milestone, try these five tips for bringing revenue in the door with new opportunities.• Involve the sales team early

in the process. Bring them to the table to brainstorm approaches, packages, price points, and more.

• Develop an original offer. “We knew that ETA would be doing lots of things associated with the past 20 years, and that there might be some mar-keters that could not afford

CALENDAR

n 2010 Society for Scholarly Publishing Annual Meeting June 2-4, Hilton San Francisco Union Square, San Francisco www.sspnet.org

n FOLIO: Show 2010June 7-9, Sheraton New York Hotel & Towers, New York www.foliomag.com

n 2010 Association Media & Publishing Annual Meeting June 14-16, Capital Hilton Washington, DC www.assocationmediaand publishing.org

n 2010 CESSE Annual MeetingJuly 13-16, Omni William Penn Hotel, Pittsburgh www.cesse.org

n ASAE Annual Meeting & Exposition 2010 Aug 21-24, Los Angeles Convention Center, Los Angeles www.asaecenter.org

Upcoming industry eventsColor Coordinatedwww.colorotate.orgThis free service helps users select color combinations for Web sites and digital projects by generating color palettes via a 3D, real-time interface. Each color can be fine-tuned in saturation, contrast, and brightness, and final color palettes can be exported as a CSS, ACT, or PDF file. Purchase the PhotoShop plugin and link ColoRotate to Photoshop to sync palettes and share with colleagues.

Post-Prod Lives Onwww.morguefile.comWhat do you do with image files after publication? Donate them to the Web’s morgue file. This online archive contains free, high-resolution digital stock photography for cor-porate or public use. Registered users can donate or download files and participate in the online community forums, contests, and more.

Blog Advicewww.copyblogger.comFounded by “recovering attorney” Brian Clark, this blog has garnered attention from The Guardian and Advertising Age for its strategies on creating persuasive, compelling market-ing copy. Updated almost daily by Clark and other quest bloggers and writers, the site includes resources for headline writing, search engine optimization, Internet/social media marketing advice, social media, and more. Become one of CopyBlogger’s more than 110,000 subscribers and receive updates as soon as new content is published.

quiCk CliCkS

regular types of sponsorships. We thought Benchmark Builders could be seen as part of the same theme, but at a price point that was easily sold,” says Miro.

• Ensure there’s enough time to sell. The AAOS project began four years before the actual anniversary. For more typical print and electronic sales around a milestone event, plan on at least six to eight weeks of selling time. And be sure to put it on your editorial calendar.

• Use emotion to sell. The companies you’re hitting up for dough may have played an important role in the orga-nization’s history. If nothing else, the organization’s mem-bers likely fueled their busi-ness. Play those heartstrings.

• Repeat the idea for other occasions. Use the model for other celebrations—but don’t undermine the exclusive nature of the offers. Take a look at your organi-

zation’s history and see what’s worth celebrating. An impor-tant milestone may be right around the corner. Use the opportunity to reintroduce sup-porters to your organization and generate excitement around its accomplishments.

S t r a t t o n ’ S S m a r t P u b l i s h i n g

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Essential Ingredient from page 1

ysis of all data and implications, including how communications support association goals. The audit then leads to the creation of a strategic communication plan—an organic document that guides all current and future efforts.

Like it or not, you’re operat-ing in a 24/7 news cycle, feeding information to people struggling with financial and time pressures. Getting heard in this crowded environment is a challenge.

So what do you need to ask members to ensure you get meaningful information? The member feedback component of a communication audit is more than just a gauge of satisfaction. Consider the following essential areas of study:1. Current level of engagement: Learning what your audience currently reads, how much or how often they read it, and how they interact with and use your communica-tions provides critical informa-tion that can help you refine offerings.

“When we created the ques-tionnaire for our readership study in early 2009, we asked readers how they felt about a case study department we had launched in March 2008,” says Lisa Junker, editor in chief of ASAE’s Associations Now magazine. “Since the case-study series was my baby, I was sad to see that less than half of our readership indicated a strong liking for the format. Those who liked it really liked it, but they were far from a majority of

our readers.“We decided to keep it but

cut the frequency. Readers who like the case studies still see them every other month, and we use the space we gained in the feature well for more tradi-tional article formats.”

Additionally, as organizations become more invested in the digital/electronic realm, assess-ing those tools is essential for generating support, both inside and outside the organization, for continued investments.2. information needs and workplace challenges: Ask about the types of infor-mation they want, whether you’re including enough or too much of it, and in what format they want to receive it. More importantly, what are their big-gest workplace challenges? This intelligence allows you to devel-op strategies to directly address their professional needs.

“To ensure that our publica-tions are relevant, credible, and useful to members, we felt it was important to both assess what their workplace challenges are and get a sense of how these challenges stack up,” says Lynn King, director of member publications for the American College of Radiology—American Roentgen Ray Society. “What’s the point of publishing content if members don’t care about it or feel little need to read or view it?”3. Format preferences: To effectively refine your communi-cations mix, you need to know what types of formats are best

for certain types of information. One trade association learned that readers were overwhelmed by the number of communica-tions they were receiving. That feedback led to a recommen-dation that the organization consolidate two existing e-news-letters into one that would be more attuned to the practical workplace content they craved.

You may find that members vary widely in their format pref-erences, so perhaps more cus-tomized content is needed, plus more print/digital platforms. How do they want to receive breaking news, features, trends

information, and news from the association? Rather than an either-or question, our research generally finds that they want it all—print, digital, and more.4. Engagement in social media/digital/mobile: Find out what tools and technolo-gies your members/readers are currently using. Do they have smartphones? How do they use them—for apps or just e-mail? What Web sites do they visit? What apps do they use for work? If they are regularly using Facebook, Twitter, and other electronic tools, find out how they use them and then apply that information to your offerings. And, if they’re using mobile apps you’re already offering, consider how you can maximize that traffic.

5. Reaction to possible changes/new formats/new pubs: Communication audits are sometimes driven by an organization’s interest in devel-oping new communications and eliminating old ones. Reader feedback questionnaires can be used to test offerings and, thus, allow you to predict initial adoption. The data may even allow you to conduct advance ad sales for particularly hot new products.6. demographics: The audi-ence you think you’re reaching may be inaccurate. Find out their ages, titles, and profes-

sional settings. Then, crosstabu-late this data to determine how effective communications are among specific groups.

Once you get the data, then what? Understanding the data and putting it to work is key to success. Ensure research is statistically valid and that you understand all the implications of the data by working with an established research firm that can provide the appropriate depth and perspective, referenc-ing against and applying the research to the other informa-tion gathered in the communi-cation audit. Then, get to work making changes, refining offer-ings, and developing a member-focused, organization-wide communication plan to guide all efforts.

“There is no shortage of fodder, just a shortage of time to digest all the material. We read a wide variety of print-based magazines and journals (e.g., eSchool News, Technology & Learning, and THE Journal) as well as troll numerous online resources (blogs, nings, Twitter, and online publications in the educational technology field). At one point, we divvied up the pool of resources among our editorial staff members and then, in our editorial meetings, shared what we’d read. But our members are one of the best places to find out about what’s hot. We lurk on our Special Interest Group (SIG) listservs and tap our conference program and present-ers as well.” Kate Conleyperiodicals director and Editor ofLearning & Leading with Technology, istE, international society for technology in Education

“Bottled water continues to be a hot topic in state and federal legislatures, so following the proposed bills that could affect our industry is a task in itself. But we also search YouTube and other social media sites to find out what consumers and activists are saying about

our products—and if there’s any misleading content out there (and there always is), we are inspired to produce articles that set the record straight with facts.”sabrina Hickspublications managerinternational Bottled Water association

“As an association representing specialty imaging professionals, we rely heavily on our in-house subject matter experts, who are in significant contact with our member and nonmember base, to keep us up-to-date about the most important and pressing information in the industry.”Catherine JohnsonEditorial directorspecialty Graphic imaging association

“I take tech-oriented webinars, read education news, and do a lot of networking. Keeping up with technology demands constant effort and you only hear about trends if you’re talking to people in the field.”Lauren JonasWeb Editor/program managernational science teachers association

idea Swap

What resources do you use to stay on top of the news in your organiza-tion’s industry/profession?

Understanding the data and putting it to work is key to success.

S o you’ve finally gotten a handle on digital and social media, RSS feeds, blogging, and podcasts, and now you have to master mobile, too?

Crawl out from under your desk. You can do this. Mobile publishing applications aren’t scary; in fact, numerous

providers can get your content up with little fanfare. But before you jump in, look at mobile for what it really is—one more way to reach your audience, delivering the content they want in the format they prefer. If you maintain that mindset, going mobile is seemingly no different than any other multimedia offering.

Maxim, Esquire, Lucky, GQ, Car & Driver, Bon Appétit, and countless other magazines are now available via mobile apps. In the association publishing realm, ABA Journal (American Bar Association) has both iPhone and iPad apps. ABA’s iPad application has received 40,000 downloads since it launched in 2008.

“Lawyers increasingly are getting their information on the go,” says ABA Journal Editor and Publisher Edward Adams. “Many of them use iPhones and tens of thousands have purchased the iPad. It only makes sense to provide information in the formats they’re consuming.”

Here’s how you can get started.

Push Out Hot ContentFirst things first—do your readers even want mobile content from you? How many of your customers have smartphones? What devices do they use—iPhone, Android, Blackberry, Palm? Before you launch a new offering, do the legwork to gather this info, even if you need to use an unscientific survey process.

As you gather intelligence, conduct an initial ROI analysis and consider your end goals. Your first one should be reader engagement. Others may include advertising and sponsorship revenues, increased visibility for your organization, providing a new delivery mechanism, and being seen as cutting edge.

Also be sure you and your colleagues are speaking the same lan-guage when discussing mobile applications. After all, mobile content can range from text messages and SMS subscriptions to mobile browser-friendly Web sites and smartphone-specific apps. Based on your customers’ interests and capabilities, combined with your orga-nization’s business plan and communications strategy, dive in strate-gically. Check out what your main competitors are up to as well.

Web site platforms that are easy to browse on a mobile device are often more about delivery and less about content creation; you’re providing a user-friendly way to access already-published online con-

tent, such as e-newsletter or magazine readers. As mobile marketing company Knotice highlighted in a recent whitepaper, Apple’s iPhone has been “a bit of a game changer because its browser technology is great at rendering everyday Web sites in a way that makes functional interaction possible.”

Start talking code with your IT team and begin strategizing about what key content should get priority.

Get Your App OnAnd then there are apps. These custom, downloadable applications probably deliver the richest mobile user experience available right now. Remember that apps are smartphone-specific—and the leaders in the app universe to date are the iPhone, Droid, and Blackberry. Forbes magazine and The Wall Street Journal, for example, simulta-neously developed apps for these three devices. FOLIO: reported on this recently and noted that mobile applications developer Handmark had worked with Forbes on its Blackberry app. Other popular app develop-ers include Appiction and ArtLogic. And SocialFish recently reported on Appmakr.com, a low-cost, do-it-yourself solution.

In general, most app developers charge start-up and development fees, and some charge an additional monthly maintenance fee. Many digital maga-zine providers also offer mobile apps as an additional service—a neat way to extend the reach of a digital publication.

If your organization decides to pursue a custom app, be strategic about the content you support, incorporating what your audience has told you they want.

Once you create something your audience has asked for, you’ve also built a product that’s attractive to advertisers and sponsors. Reach out to your ad sales team and get their feedback about sales potential. Query current advertisers about their interest and investi-gate what new revenue streams your mobile strategy could tap.

Don’t forget your social media resources; use them to raise vis-ibility about your mobile capabilities. It’s likely that your customers who are tweeting and posting to Facebook are also those with smart-phones. Include social media habits in your intelligence-gathering stage so you can move strategically when you’re ready to launch.

E L E C t R o n i C m E d i a

Spring into MobileSmartphone enthusiasts ripe for customized content delivery

7

Numerous providers can get your content up with little fanfare. But before you jump in, remember that mobile is really just one more way to reach your audience.

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F our years ago, Virginia Tech English and Business student Karlyn Hixson began a summer-long internship at Stratton Publishing & Marketing that ultimately helped influence her

decision to pursue a career in publishing. Next year, Hixson will complete her M.S. Publishing degree from New York University,

and she’s ready to make her mark on the industry. “Publishing is really at the epicenter of knowledge,” says Hixson. “Without the constant collaboration between publishers and writers, we would be lost in a dark world, devoid of inspiration and thought.”

But back in that hot summer of 2006, Hixson was just happy to have her own office, computer, and phone, and to be part of a close-knit team. President

Debra Stratton put her right to work writing and editing, compil-ing research data, and doing anything else that was needed. “It was a fast-paced learning experience,” acknowledges Hixson. “Stratton’s work excited me because of the hands-on relationships Stratton forms with its clients and team members.”

That experience helped Hixson uncover passion for publishing. At NYU, she’s honing her skills in the university’s vigorous master’s program, which covers publishing techniques, strategies, and funda-mentals. With New York City as the backdrop, Hixson has a bird’s eye view of publishing action. “The program helps you prepare for a career in a collaborative and fast-paced world,” she says. “Instructors work in the industry and help students understand the most effective

Where Are They Now?Karlyn HixsonStratton Intern, Summer 2006

ways to reach different audiences with varying types of content.” In fact, as their final project, students develop, create, and present

ideas for book, magazine, or digital-based businesses. Students meet with faculty one-on-one for project guidance and then finally present their respective projects to industry leaders.

It’s the digital realm—and the business applications—that espe-cially intrigues Hixson. “I want to be part of that changing culture,” she says.

Learning ExperienceInterns can provide valuable expertise and able hands for busy publishers. If you’re considering offering an internship in your organization, check out these tips:

• Contact universities in your area to alert them to your intern-ship offering. Be specific about the expertise you need and what the intern can expect to learn from the experience.

• Plan specific jobs/responsibilities for the intern long before he or she steps through the door. Also, invite the intern to come to you with ideas for projects.

• Ensure work is valuable—not grunt work that leaves the intern wishing she’d taken that fast-food job. Don’t make the intern think you’re just passing off the jobs no one else wants to do.

• Get feedback about your organization—what works and what doesn’t—from the intern’s perspective.

Know someone interested in a publishing or marketing internship? Contact pubpros@strattonpublishing.com and these other sites: n www.idealist.org n www.internshipprograms.com n www.internabroad.com

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