Stratesys - RDS SAP CRM Technical Support Services

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Objectives Having control and a 360º view of the customer and its facilities Optimize the after sales processes Improve the efficiency and productivity of technical staff Accompany the evolving demands not only from the market but also from clients Reduce risks and maintenance processes costs Become a company really focused on customer Improve efficiency of day-to-day after sales support processes Offer a high quality experience leading to customer loyalty Have a deep understanding of each and every customer relationship phases with a fixed and very reduced cost Easily provide customers information, its installation, contracts and warranties Challenges Stratesys offers to customers its SAP-qualified rapid deployment solution, called Technical Support Services, based on SAP CRM which is made up of a set of software, services and tools which easily enhance the adoption of the SAP CRM platform. This platform manages the after sales processes and can be implemented in a short time and with a bounded investment. Each customer selects the functionality, architecture and support program based on their business and technical requirements. SAP-qualified rapid deployment solutions Technical Support Services Robust functionality Rapid implementation Low complexity Flexible Price Beforehand known costs Security and privacy of data High growing and improving possibilities Full customer view (integrated with SAP ERP) Benefits Notice of Breakdown Service Order Registration Service orders planning Repair Service Reporting Service Confirmation and Billing

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Stratesys - RDS SAP CRM Technical Support Services

Transcript of Stratesys - RDS SAP CRM Technical Support Services

Page 1: Stratesys - RDS SAP CRM Technical Support Services

Objectives Having control and a 360º view of the customer and its facilities

Optimize the after sales processes

Improve the efficiency and productivity of technical staff

Accompany the evolving demands not only from the market but also from clients

Reduce risks and maintenance processes costs

Become a company really focused on customer

Improve efficiency of day-to-day after sales support processes

Offer a high quality experience leading to customer loyalty

Have a deep understanding of each and every customer relationship phases with a fixed and very reduced cost

Easily provide customers information, its installation, contracts and warranties

Challenges

Stratesys offers to customers its SAP-qualified rapid deployment solution, called Technical Support Services, based on SAP CRM which is made up of a set of software, services and tools which easily enhance the adoption of the SAP CRM platform. This platform manages the after sales processes and can be implemented in a short time and with a bounded investment.

Each customer selects the functionality, architecture and support program based on their business and technical requirements.

SAP-qualified rapid deployment solutions

Technical Support Services

Robust functionality

Rapid implementation

Low complexity

Flexible Price

Beforehand known costs

Security and privacy of data

High growing and improving possibilities

Full customer view (integrated with SAP ERP)

Benefits

Notice of Breakdown

Service Order Registration

Service orders planning

Repair Service

Reporting

Service Confirmation

and Billing

Page 2: Stratesys - RDS SAP CRM Technical Support Services

22.900 € 4.000 € (Development & Production)

26.900 € 31.900 € 5.000 €

+ =

Requirements • SAP CRM 7.0 with EHP2

• SAP ECC 6.0 EHP4 in the case with ERP integration

Our SAP-qRDS Functionality – Technical Support Services Business Data

Request for Service Delivery

Service quotes with product packages

Service orders management

Service order confirmation

Complaints and claims management

ECC Integration

Billing on SAP ERP

Credit verification

Payments and returns management

Costs and revenue management for service orders

Reporting

Interactive reporting for service operations monitoring and tracking

Service Orders Reports

Breakdown registration and monitoring on one screen

Quotation, Service Orders and Confirmation Management

Processes reporting 360º view of facilities

Complaints and claims management

Click on this link and fill the

contact form in our web site Contact us!! (+34) 91 360 49 60

Our Offer

Page 3: Stratesys - RDS SAP CRM Technical Support Services

Leaders in SAP Technology Innovators and Specialists

We publish successful experiences implementing SAP CRM solutions in our clients

Energy & Uti l i t ies

Telecom & Media

Manufacturing

Public Sector, Health & Education

Construction & Real Estate

Consumer Goods

Retail

Transportation

Life Sciences

Banking & Insurance

We develop IT services implementing solutions for over 200 active clients from all sectors

Stratesys has executed implementation and roll out projects based on SAP technology in more than 50 countries.

We are specialists in many SAP technologies on which we run our services and projects

Some Re levant Data • More than 700 SAP implementation projects

• 4º Position in the SAP Partners Ranking 2013 (Spain)

• Top-5 SAP Leaders 2013 - Universo PENTEO

• Certified by SAP in 72 solutions

• More than 500 professional experts

• Presence in Spain, Portugal, Latin America, Mexico and China

Stratesys is a leader in IT Services and specialist in

SAP Technology with more than 16 years experience

in the market and is credited with a high level of

specialization developing business solutions and

technological applications for clients.

HCM

Core Services

Testing

AM

Implementation

BPO

Other Services

Page 4: Stratesys - RDS SAP CRM Technical Support Services

www.stratesys-ts.com

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@stratesys

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